The worst rental service I ever encountered
Minus: DO NOT RENT FROM EUROPCAR IN CRETE!! EVER!
Upon arrival to rent the car, the representative wanted to sell us their own insurance for the car, at 220 EUR.
As I already purchased insurance from Kayak, I informed the representative that I don't need their insurance.
He started arguing on this, and informed that that I will need to pay 2500 EUR deposit for the car in this case, because they don't recognize the insurance I bought, even though I showed him all the documents, and as far as he is concerned I have no insurance, and therefore I need to deposit 2500 EUR.
After some back and forth discussions, in which he continued to try to force me to buy their insurance, which I refused, I finally agreed to deposit 2500 EUR.
Then upon checking back, he said that he can't accept that, and now he needs 4000 EUR for the deposit.
At this point I was very upset, and didn't agree to go along with it. Then the representative told me that in this case they don't want to rent the car to me at all.
Without any choice, I agreed to pay their 220 EUR for the insurance, paying double for insurance, but then the representative continued on the same stand and didn't want to rent the car to me.
He used additional representatives over the phone and others to convince me that suddenly they don't have this car available for me, and used some lame excuse saying that I was late to the counter for more than an hour (because a delay in the flight).
Eventually I couldn't continue to rent the car there.
I went to other car rentals, one by one, and with luck Avis had the car that I needed for the duration for my vacation.
I ended up paying almost 400 EUR more for the rental, and of course the insurance I bought from Kayak was unused.
This was a terrible experience.
My family had to wait for 2 hours until this issue was resolved, we missed lunch at the hotel, had a very bad start to our vacation, and only with luck we found the car we needed.
The horrible representative's name is Anthony.
I wouldn't recommend anyone to use Europcar in Crete at all. They provided the worst service possible.