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Excellent, helpful and friendly service. Immaculate presentation Dinner was average - not up to standard set by the rest of the hotel
Perfect location in the heart of the city next to bus terminal . Friendly multilingual staff. Luxurious atmosphere.
Good hotel nice staff perfect location to start and finisch your trip to crete, next to harbour and airport, no noise and relaxed atmosphere nice breakfast
Great service, nice room. Noisy at times as located in the proximity of the airport. Then again so is almost all of Heraklion and the windows keep out most of the noise. The step up chair provided in front of the bathtub to climb in and use as a shower is a nice touch but I prefer a separate shower without the climbing exercise.
The hotle is very well situated with near access to 25th of August St. and the Market. The view of the venetian castle and harbor from from the hotel is dreammy. The hotel itself is very designer modern inside while classic outside. The staff was very helpful and friendly. The breakfast buffet was wonderful. The salads were very good at the roof top restaurant. They arranged for timely transportation to Knossos and the airport. My only bad experience was a group of very roudy Japanese tourists which may have had too much to drink and woke me up at 12:30 a.m. on my last night here. Otherwise, this was a perfect stay.
The building, the hard wood floors, the breakfast, people were nice. There were very few people working ! there was no one at the front door when we arrived and we had to walk to the receprtion to tell them we needed someone for our luggage... they send a girl(a waitress) to pick them up!!! I felt bad for her. There was something uncomfortable about how the ground floor was designed , the location of the reception behind all these glass doors!
A luxury hotel with excellent staff and fantastic food. Located near marina, port and easy walk to shops, museums etc.
Rent och tyst fast det var mitt istan.
Hotellet har funnits i mer än 50 år och renoveras varje år. Personalen är mycket praktiskt hjälpsam vad gällande att hitta rätt i staden och rekommendera intressanta platser på övriga Kreta. Frukosten bestod av för mycket halvfabrikat. Grannhuset är ett gammalt sjukhus som numera ockuperas av luffare.
Utmärkt läge mitt i "gamla staden". Rent och fräscht. Personalen mycket trevlig och hjälpsam. Bra frukost.
Excellent breakfast Very poor quality for money. Impossible to sleep because of noise from airplanes, cars passing in the street with very loud radios on all night, noisy motorbikes and so on. Depressing furniture. Poor view. Depressing surroundings.
Old furniture, bad smell. This is not 5-star hotel for sure.
Near the airport, large and very well appointed room, we booked a sea view room and thought it well worth it, superlative breakfast including an orange squeezing machine and Cretan specialites with a notice saying what they were. Central location including proximity to the Archeolgical Museum (which is shut for rebuilding and a tempory exhibition of "highlights" is underwhelming). Being presented with the visa receipt after OK-ing bill and asked to fill in the "Tip" box. I had tipped appropriately as we went and I found this a little grasping
The breakfast and the Hotel receptionist very helpful!!!!!! The rooms were poor and aren't to 5 star standards!!!!!
The hotel is centrally located, and offers free wifi in the lobby. There is no way this is a five star or even four star hotel. Our room was supposed to be non-smoking, but reeked of smoke and the bed was quite uncomfortable. The hotel was generally worn, from the lobby, which at first glance looked stylish, but upon closer inspection was run down. The helpfulness of the staff varied widely, and I did not appreciate the snickers from the woman at the front desk when I, rather than my husband, handed her a credit card to pay.
This is an excellent hotel in a very convenient location for sight-seeing. Everything is nearby and close to the waterfront. The staff is friendly and helpful. A bit pricey bu you would probably expect that for a five-star hotel.
The staff were great & with a smile on their face. The Porter Con was absolutely fantastic (keep up your great service Con) & so were the reception staff. The Breakfast buffet had great selection. The motel was very clean & comfortable, close to restaurants & shops & also the port. We will stay there again. no
This is not a 5 star hotel. Hwo is responsible for evaluation?? I will not recommend to pay as 5-star hotel to anyone.
Everything. Breakfast was especially good. Staff very helpful. Nothing negative. A bit pricey but that is what you expect for a five star hotel.
Helpful staff, good food, comfortable room, ease of access to airport
Ideal situation/location of hotel. Reception staff initially not very welcoming.
Location was good for being close to the port, but the walk up a fairly steep hill with luggage has put me off from stying here again. Lack of communication about the breakfast that was included in the room rate, we were advised we could have our breakfast in our room but was then charged full rate for doing so
Ett mycket bra hotell med bra och trevlig personal!
Trevlig personal, bra service och fina rum.
Det bästa i hela Kreta,personal från andra hotell i Kreta borde lära vad som gäller servis och bemötande av gäster.Allt var fixat på en gång. Riktig super hotell! Europeisk standard, bra mat, fantastisk frukost. Det enda är att solen vid poolen är ganska sent på föremiddag ifall man vill spendera tid vid poolen på föremiddag.
Det ligger nära flyplatsen och är lätt att hitta till. Däremot är frukosten inte mycket att skryta med!
Vi hittade ett bra pris på sista minuten - så det var ju bra för oss. Hotellet låg nära flygplatsen och i utkanten av Heraklion. Bra nä rman kommer sent med flyget. Trevligt. Nej
Låg nära flygplatsen. Tydligt skyltad väg dit. Frukosten. Vi kom i god tid innan frukost tiden var slut men ändå saknades flera saker som t.ex. yoghurt och personalen kunde inte fixa mer. trots att det var ganska få gäster där.
fint rum, bra personal något hård säng
Hotellpersonalen var mycket seriviceinriktad och hjälpsam.Restaurangen kunde varit mer flexibel På grund av min diabetes bad jag om lättare kost, vilket visade sig mycket komplicerat. Hotellet är mycket trafikstört. Vilket borde ha informerats.
I booked an executive room which was lovely as we had a seating area in the room. We put out the sign to have our room cleaned and only the bar fridge was stocked.
Very good location. Right in the center of the town. Very close to the port for boat traveling, about 15 min drive to airport. Walk 5 mins to market, car rental agencies, travel agencies. Hotel staff was very friendly and helpful. Good to have free wifi cover the whole hotel. The room could be cleaner.
Astoria Capsis is located in the heart of Heraklion near major sites and shopping opportunities. You can easily walk to a lot of archaeological sites like the former fortress docks & harbours. There are a lot places to eat and shopping close by. No fitness center for exercise. There weren't a lot of choice for their breakfast. Can be noisy. My room had a noticeable sway for no apparent reason, possibly the foundation of the building was not stable.
Breakfast was excellent. Opening hours of swimming pool.
I liked the decorations and comfort of the rooms and the service by the staff. Breakfast was also excellent. Very convenient location too should you want to visit the city centre of Heraclion or if you are in a business trip. The swimming pool should open earlier and not at 11 am.. You couldn't have a swim before breakfast.. the pool could do with a renovation too - the style was too 70s..
location: close to shopping & nightlife + not too far from airport/port Hotel breakfast buffet was overrated. possibly noisy from airport during busy summer months
Very comfortable room with big balcony. Excellent common areas & the rooftop pool & bar with fantastic views of Heraklion
Luxury hotel, located next to the old town of Heraklion. We booked this hotel because of the swimming pool on top of the roof. But, it wasn't open! Only open in the summer season, okay, it was September, but hey, only a pool in July or August???
Large, spacious room..nice beds.. Small bathroom
Closeness to attractions Clerks were rude at reception,room was dusty (floors, table in balcony
Everyone was helpful. Swimming pool was closed, although this was not stated on booking.
The location is with walking distance of the port, bus station, and local attractions. The staff was helpful in arranging an extra night there, and they were helpful in every way. The bed was not as soft as I need with a sore back, but the room had lots of extra pillows.
Fantastisk utsikt över hav och hamn från balkongen. Centralt läge i staden. Fick bra hjälp med internet, som var gratis, och inte som i Athen där det kostade en krona per minut. Minibaren var kompressordriven och inte ett tyst absorptionskylskåp, varför den slog på var 24:de minut och gick 5 minuter med ett visst brum. Från automatsäkringarna hördes även ett surrande ljud som gick att ta bort med att slå av säkring 3, men då försvann all belysning. Sängarna kunde varit mjukare.
Frukostbuffén och lokalen med utsikt över stan Buller från gatan störde nattsömnen
Fantastisk utsikt både från rummet och restaurangen, god frukost, trevlig, hjälpsam och diskret personal. Nära till allt, lätt att hitta. Mycke ljud från de stora båtarna i hamnen och flygplanen. Om man stängde fönstret så minskade ljuden betydligt, bra ljudisolerat. Mycke störande var att röklukt kom in till vårt rum via ventilationen från andra rum.
The brekfast is very good, the bed's are very confortable.The rooms are new , in very good conditions and with very space ( we stay in a suit).It's a few minuts from the center, very well localize.
Breakfast was great. Variety of choices and all fresh.
there is no parking place and Irakleion is not the best place to search for a parking spot.
Convenient location, nicely decorated, well-maintained premises, excellent breakfast buffet. No major criticism. The room was a bit small, and there was only a black and white television with no English television channels
Staff friendliness and efficiency, comfortable room, good breakfast.
Really nice place. Great rooms and comfort No it was great
Just a block off the main waterfront promenade. Friendly and extremely well located. Beautiful rooms and facilities. Best Breakfast we had on our trip.
Walk to city center or the water in less than five minutes. Walked with luggage from the port to the hotel in 15 mins. Great central location. Staff was very helpful. 12 euro cab ride to airport. Breakfast was delicious and filling. Rooms were comfy. Good water pressure. That we had to leave.
Breakfast, staff, lunch no pool
confortable, freindly personell at every time ready for you
8E taxi ride from port, and walking distance to city center. Excellent breakfast. Large clean room. Quiet. On-site car rental. Not many good restaurants nearby.
the staff was helpful and friendly. The location was excellent--convenient to many sites within Heraklion and also to all bus stations, port and airport. Bathroom needs updating. Screens on door/window would be helpful. Street noise early in the morning. Door seems to block much of it out but air con is somewhat noisy.
The location was excellent. Room too basic.
Breakfast was good and very affordable.
I booked the holiday from the Booking.com and paid 14 euro above the room to have a double bed and bath. There is no room double bed, told me the main reception and no room has no bathroom, yet I paid, I left very early, and my charge and breakfast, which was not ready at 05.30 I left to catch my flight.
only its location... the room is supposed to be clean. but i found tail in the toilet basin...and there was an unpleasant smell in the room (even if i had the window open all day)
The hotel is on the beach so that was useful with the children. There was not much to do in the local area of the hotel.
Friendly hotel good facilities good buffet selection. Italian Restaurant particularly good.
Location and big rooms Their service no mini bar in hotel
food, location, accomodation Beach sport entertainment could be done by hotel and included in hotel price partly but not by a third party team. Windsurfing or water skiing training would be as plus.
Vergis Epavlis has been the best place where to relax and disconnect. It’s excellent place, the great breakfasts with an amazing sight, the comfortable and luxurious rooms, the quiet moments at the swimming pool… An exquisite attention from the owners as well as the little details has done these holidays the best ones. An unforgettable experience, we hope to repeat again. Gonzalo y mónica. All good things finish someday, so we couldn’t stay more days within this little paradise.
we enjoyed an amazing view, the most special hospitality, and a gorgeous place to stay, big and comfortable and beutiful rooms, we never wanted to go outside... to leave...
This hotel is very special, the rooms are really good, the nature around is astonishing and the people there are so nice and friendly like in no other place we have been. This is the second time we went to this hotel and we will be back again for sure!
The location, staff, facilities - everything!
Quiet accommodation in a wonderful house in the typical landscape of Crete. Large rooms/apartments with an extraordinary design and views, superb service, nice dining room, unforgettable tavern Ethimico...
Location and attitude of staff
Great experience - I will return.
Great attention to detail given by staff to ensure the comfort and enjoyment of all guests. Rooms are large and spacious and tasetefully decorated. Balcony is a good size. Location is either perfect or a little bit remote depending on your point of view. For me it was a little remote but we had a hire car (essential) and it proved to be a good central base.
Everything. Very friendly and welcoming.
The hotel location is on a very nice beach, the staff is amazing!!! Very nice and helpfull!!! The rooms is very clean. There is a very good bus that conect the hotel diractly to city center and airport. No need to spend money on taxi All over the hotel there is a very strong smell of smoking. Discasting smell. A bit far from city center, need to take bus/taxi or be sporty and walk on the beach 4km