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When we have checked in at the hotel upon our arrival, the check in representative walked us in our room. While he was walking in front of us, he was picking up his nose which took at least 1 minute, and he than throw what he find inside his nose. Nose picking is a accepted behaviour and a veey dirty habit of Vietnamese people ..however it is not exapted at the majority by the world and it is discusting and gross. Especially in the service business where foregin guests are hosted it is just unacceptable unspeakable do and ruins everything....
The architectural design of the hotel is spacious, airy and light and gave a feeling of high end luxury and of being in a lovely resort, it also had an asian design feel which suited the environment. The amenities such as the pool were lovely and we did the cooking class which was also very good. We had been travelling for several weeks and it was great to arrive to such a luxurious hotel - the bathroom was particularly large and very nice to use. Everything was great, only one comment and that is that the mattress could have been a little softer - we found all of the hotels in Vietnam had very hard matresses - maybe offering an option/choice of firm or softer mattress would be a nice added extra luxury.
Lovely hotel and located right on beautiful Cua Dai beach. The gardens and the design of our room was gorgeous. fantastic swimming pool and plenty of sun lounges! Unfortunately the bed was way too hard for our liking and even though the ensuite bathroom was beautiful, the shower recess was grubby and in need of a good scrub. Also, the buffet breakfast was very sub-standard. Warm fruit juice and stale cereals.
The resort was one of the best I have ever been in. Location, staff, amenities and the pool and the food! Just marvelous
The staff was very attentive with good English skills, very comfortable and relaxing stay. The bathroom slats allow the person inside and the person outside to see each other, I would have perferred a closed off bathing area.
Excellent location on the beach, but still close to Hoi An. Good facilities and very pleasant staff. Good, clean room. Free WiFi also a positive. Pricing for most aspects was on the high end for Vietnam, but felt resonable for the standard of service. Exceptions was prices charged for laundry which were felt to be overly excessive and only tend to create business for all the little laundry places down the road. If you are a business person with a shirt or two to be laundered, it's not too bad, but when you are on holiday with lots of laundry to be done, it gets ridiculous.
good service. kind people water in minibar too expensive.
. Your staff,the gardens the pool we enjoyed the resort and will come again breakfast v good selection dinner menu was disappoiting, only had dinner once at hotel
Perfect sea view, friendly personell, very clean beach, free shutle bus to Hoian city/
It was an excellent 4-Star Hotel in all aspects. Had no issues, problems, or concerns. They even provided a complimentary shuttle to the beach where the had partnered with a nice little restaurant on the beach so we had free lounge chairs (the really nice ones) and free umbrellas (the really nice kind). Could not have been more pleased. The price of the items in the mini bar were also most reasonable. Hotel Spa services prices were a bit high compared to my earlier 4-Star Vietnamese hotel.
Walking distance to Hio An Old town. Complimentary bikes to go to the beach (which was very windy) - in good shape and good availability.Very friendly staff. Rooms very nicely furnished - luxury bathroom. Beautiful pool area. Overall we were very please with this hotel.
The first impression on entering the hotel is very favourable. The reception area opens up on to large airy atrium with a sweeping staircase on either side leading to the first floor. Our room was a junior suite - room 103. It was huge with two double beds in one room and an equally large living area separated by a sliding door. The decor is Vietnamese / Chinese. Our room had an enormous balcony looking out over the lush gardens and the swimming pool. There were two spacious bathrooms and two TVs with English language channels - great for the kids! The breakfasts were excellent with a good selection of Asian and western foods. The pool is great, although it is quite deep - minimum depth about 4.5 - 5 feet. There are some signs of storm damage to some of the roof in parts of the hotel and I hope they manage to keep up with repairs as this is a super hotel and it would be a shame for it to become delapidated.
Nice and clean pool. Shuttle to city/beach at no extra cost. Rooms are not so sound insulated. You can easily be disturbed by neighbours or noise from the adjacent buildings or gardens.
beautiful vietnamese style hotel, excellent breakfast buffet,Spa and swimming pool, also excellent location,half way from beach and hoi an town, along beautiful river; highly recommended. nothing really bad except maybe the front desk staff ,not always concerned by our requests but we managed to do without help.
The location was great being just outside the town, they offer free shuttles and bikes to access the town. The pool is a fantastic get away, drinks were great and the people super polite. The food was the only thing that needs improvement. Other than that great vale The food
The hotel is really great, halfway from the beach and the city, very quiet and perfect for families and couples. Rooms are luxurious,big, and clean. Definitely, a very good experience that I will repeat if I come back to Hoi An
Perfect location between beach and town, lots of nice local restaurants outside hotel. Staff remeber you and treat you very well. Stayed in suite for small upgrade fee, definitely worth it. Free bike rental means beach only 10 minutes away, or 1 usd in taxi. In terms of price vs. what you get, a super hotel. f
The room was nice, enough space for 2 people. The staff was quick with accommodating a change from one king to two twins. Breakfast Buffet was nice with many offerings. The massage and facial offerings were nice. The massage was just okay. My friend felt like the facial was also just okay. They both left something to be desired, however we cannot complain about the prices. both were economical compared to US prices.
Pool, friendly staff, free internet in lobby, spacious rooms and clean rooms. We booked 2 nights and the 1st night was in a room with a very old, dirty bathroom and a hotel room door that wouldn't unlock. We requested a change for the second night and got moved to a superior room at the back of the hotel which was much better. Hotel is about a 15 min walk away from the main stretch of town. Shuttle bus is helpful but restricted to half hour or hourly timetable so not always convenient. Think there are better alternatives closer to town.
It was a little out of the town of Hoi An, which made it a very quiet location. There was no problem getting into town on the free shuttle bus. Also, within walking distance if you feel like a walk. The staff were very friendly, and the bus driver often came to pick us up, even though it was not the scheduled time. Sometimes ran short of toilet paper and soap, otherwise no complaints.
The swimming pool was excellent in tropic climate. The hotel has very good atmosphere inside. Staffs can not speak English well.
it's a peaceful place, not noisy. Staff is really friendly and polite. You can solutionate almost everything from this hotel, especially, air tickets, they got a great price from hue to hanoi. the range of accommodation is not too much progressive.
clean, comfortable friendly staff good place, good internet, nothing
Quiet, we stayed there only one night but we found a very comfortable environment, kind and nice staff. Plenty & good Breakfast. Many services available as shuttles to Hoi An downtown. Don't hesitate, go there!
A very friendly, quiet and clean hotel. Free shuttle service on demand to and from centre of Hoi An (5 Min) or 15 minute walk. A lovely pool, breakfast included but basic, egg station, fruit, baguettes, tea, coffee etc. deluxe rooms very nice with separate on-suite, and the deluxe suites or villa rooms overlooking the pool are large, spacious and very, nice indeed. Free Wifi is available. I don't think it is a suitable for children, more for couples, singles, matured or backpackers. We will certainly stay here again next year!! Beds were a little hard for these old bones:)
The hotel is far away from the historical city and located in the north of Hoi An.The shuttle-service is useless because it does not drive to the city center. The hotel is not located as displayed on the map of booking.com.
Was nice and peaceful and a great swimming pool. The shuttle service into town was good Did not like that there was no tea and coffee making facilities. Limited supplys in the bathroom. When it rained you got soaked going over to the restaraunt
Clean rooms, nice swimming pool Very pushy staff. The hotel offered a shuttle bus as it was too far from the toen to walk there. This shuittle bus dropped passengers at their tailor's shop. When getting off the bus or waiting for the bus it was very unpleasant as the staff hassled us about getting tailoring done and were rude when we said no thanks. We ended up paying for taxis it was so unpleasant. When using the internet in the hotel lobby we were constantly interupted by reception staff pushing us to get massages or tours etc. I would not recommend this hotel to anyone.
Good experience at Hoi An Riverside Resort. Comfortable and clean. In a good position near the city. Not on the beach but in wonderful place in the middle of nature...
The beauty of the setting; the friendliness of the staff, and the attention to detail. We stayed an extra day!
Excellent staff, including Chau at reception and Tony at the bar. Half- way between HoiAn town and AnBang beach. Perfect.