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Location The lighting was simply awful. There wasn't one area that was adequate. It was impossible to see to put makeup on. Besides that a bulb was burned out in one of the lights on the desk. This situation is totally unacceptable. The drain was clogged so water flooded the floor. I had to use towels to mop it up.
Location to the airport is excellent - you just walk across the street. Rooms are clean and quiet. Location is very far away from where the action is, but it did not matter too much to us, since we were heading right out the next day. No one at the front desk could give us the correct information about what bus we should take, as the trains were down that day. We were told to take the "train bus" which no one had ever heard of. We waited 45 minutes for the bus that never came.
Short walk from International departures area. Can't beat the location! Quiet rooms, modern and clean.
I felt like a king. Cared for in the large well-appointed rooms. Our dinner in the restaurant was outstanding. And at a discount because of membership in the GHA hotel group. The hotel could not have been closer to the international air terminal without being in the airport itself.
View of the airport. Proximity to the airport. Very clean, nice hotel. Good complimentary breakfast. Regret didn't know there was an airplane viewing area.
free wifi, location, comfortable room
That I called the day before and told them I could not make it and they gave no refund of any sort . Very disappointed in the feedback and lack,of customer focus . Will not stay at this group ever .
We're on a 45 country round the world honeymoon. This hotel was country #35 and the beds were sublime... so much so that it's worth talking about here. One desk service young woman gave me a free candy bar to bring me back to life after 2 days of no sleep on airplanes and guess what... she created a loyal customer for life. We are from New York and we approve this hotel fr your sydney travel!
Easygoing and very comfortable. Couldn't sleep longer had to catch a flight.
Everything. Coffee shop, sports bar and restaurant. Great staff. Quiet, safe and glory be - late checkout. Nothing
Location tough to beat for overnight travellers. Shuttle drops you off and walk out the door and across street to international terminal. Popped downstairs to bat for quick bite, some of the food typical pub good but had the curry and must say it was outstanding (and I'm a foodie). Staff behind bar a little aloof but they did their job. I'm Canadian so maybe we are just a little more chatty lol. Anyways place was clean, bed was great and all in all great bang for the buck. Would definitely rebook if I was flying through Sydney again. Thumbs up.
This is the most convenient hotel I have ever stayed at in my entire life. I took a train from Sydney, got out at the International Flights stop, went up the escalator, and walked across the street to my hotel. In the morning, I walked out of the hotel door, crossed the street and there was the United ticket counter. I could see it from my hotel window. Clean, comfortable, nice front desk staff, nice staff in the upstairs restaurant. When I went to sit in the downstairs sportsbar, the bartender told me to just sit anywhere, but then no one ever came to help me (although the waiter was helping everyone else.) I don't know if this was a miscommunication or if they were understaffed, but I finally gave up and waited for the upstairs restaurant to open. This was a pretty minor problem, given how much I appreciated this hotel!
Separate tub and shower. Separate beds available and view. Ease and immediacy of taxis. Free wifi
Breakfast buffet was sumptuous.
professional staff and attention to detail and cleanliness
The staff were amazing, the best hotel staff I have come across in Australia
The reception staff were very friendly and efficient coupled with the room service staff who were professional, courteous and friendly. With many people at breakfast it was obvious the staff had difficulty coping with large queues, tables not set properly, inattentive staff.
Great hotel location affording some rooms great views. Excellent bathrooms, comfortable beds. Lots of people obviously love it - maybe it helps if you upgrade to the Horizons Club, though I don't see why you should have to, especially as these rates not always on offer. Reception shambolic: no welcome, no porter, no offer of help with bags, no offer to join loyalty programme, told me the Shangri-La in Singapore is tired and needs updating! No apology for not correctly processing reservation. Horrible view of motorway toll booths. Annoying things in the bedroom like unplugged lamps, missing glasses, grubby hotel directory. Food and beverage not good. Saturday night the locals all book up the top floor restaurant and fill up the adjacent bar. Reserve days in advance or you have no chance. For a drink this leaves the Lobby Bar. Neon-lit chilled food cabinet, no music, no atmosphere, bright lighting. Nasty. Only available food outlet The Cafe. Horrible buffet. Dreadful, expensive, over-rated.
Good location Price -- they are "luxury" in price only Also they lie about the construction that goes on there -- they DO work early in the morning before stated repair hours
The food at the hotel is rather expensive....eat out, it's cheaper.
Amazing way to start the day with amazing breakfast buffet. Giovani is our favorite... Always helping and welcoming. A hard worker with excellent attention to detail The laundry staff needed prodding several times. There were never enough towels in our room and despite several kind notes to remind them, they were ignored. The dining room at dinner should be ignored, as staff was clueless for dinner... But that was transformed for breakfast, which was a highlight.
Location is good Staff was not very friendly
Quiet, modern, good eating options, central, spacious bathroom
that we got up-graded and the buffet breakfast was so delicious
Its location to the event I was attending, would be a great flocation for tourists
Air conditing not working properly - still not cool after asking for attendance to problem Also - had to ask to have room floor cleaned
The hotel was within a reasonably short walk to the harbor bridge, yet also within walking distance of other attractions (like Chinatown which was a great place to visit during the Chinese new year festivities). In particular, the staff was very helpful. The concierge made a great recommendation for a hole in the wall (Chat Thai) and one of the women at the front desk went out of her way to help me plan things to do over my 3 day stay. I really appreciate that they took the time for me. The room was also nice (but it was the most expensive room I booked during my stay in Australia). My recommendation is to do your research and most importantly book early. After I booked I saw room prices skyrocket as I got closer to my travel dates, but that might have been unusual due to it being the Chinese New Year, or maybe there was some other event that took up all the rooms. I wouldn't have been willing to pay as much the room went up to but ~$250 was doable. Flights into Sydney from abroad must all arrive in the early morning. Every day there seemed to be a number of people waiting in the lobby as their rooms weren't ready yet. I understand hotels can't check people in too early, but it would have been great had the hotel been able to get me in before lunch. Instead I found myself roaming the city by foot for a good while.
Hotel staff were very helpful with any personal requests Everything came at a cost including the drinking water
Bra läge, sköna sängar, perfekt att vi kunde öppna en connectiondoor mellan våra två rum, häftigt med TV i duschen Att frukosten inte ingår i priset, Att hotellet tog avgift för att beställa taxi, lång kö till utcheckning, gillar inte att väskorna bärs upp till rummet och att killen förväntar sig dricks
Location, service and ammenities were great. Staff was very welcoming Facade could use an update but the inside is very nice
Simply everything. The hotel is a stones throw away from Circular Quay, and is in walking distance to the iconic Sydney Opera House. There are lots of awesome shopping venues all around; with food galore and convenience stores to choose from. There are several tours that have starting points only steps away; including ferry tours and dinner tours. I highly recommend the harbour view rooms. The view is breathtakingly beautiful. You really can't go wrong with this hotel. Absolutely nothing not to like.
The front desk staff sent us a complimentary bottle of champagne to put room because we were celebrating our honeymoon. They even included a very nice personalive card, too!
Friendly and helpful staff. Great location, 10 minute walk to the opera house. You can see the harbour bridge from the hotel street. They have FREE money exchange (US dollar to AD dollar). Super convenient.
Location, not too expensive for a 5 star, good restaurant and breakfast buffet. The sheets were too heavy I found, I struggled to get comfortable.
Beautiful room, comfortable bed, great fitness center. Location was exactly what I wanted and needed for a couple of days in Sydney...close to everything! Felt safe, and was treated wonderfully by all staff. I REALLY have an issue with the use of so many plastic water bottles. It is nice to have them in the room for many, I know...and to have them to carry around, as well. But...in the gym? C'mon. Use a filtered water system, or at least have one available so that when you run out of your own water, you can refill it without having to use yet another plastic water bottle. For the cost of the bottles and the disposal, reusable ones could probably be provided to every guest.
Extra attention. They need to replace the little ottoman in the room with a 2nd chair. The king size pillows are too long and too heavy.
Ideal location for visiting Sydney sites and restaurants. Helpful staff.
Bellmen were good, pillows Received worst room imagined. Low floor, dirty windows, bad views, receptionist lied about restaurant open at 10PM, Burger cost $30 plus tip, water in room was $10, room was expensive at about $300/night, no loyalty program with airlines except Qantas, shower was open with no door, no microwave, no real conveniences, small room.
Room very clean and comfortable My second reception experience - arrived early and room not ready. Very helpful chap checked me in, checking photo ID and giving me spa key so I could freshen up after long flight. Promised a text when room ready and promised this would be within 2 hours. Returned from run to see if room ready having not received text in spite of two and a half hours having elapsed. Female receptionist insisting in seeing ID again which seemed utterly superfluous to requirements. When asked why I hadn't received a text she said that the "room has just this moment become ready". Amazing coincidence. ended up being late for an appointment because she was so reluctant to relinquish the key without me having to go and find my photo ID even though it was obvious I had already checked in and knew all the details.
Jättebra läge. Tar bara några minuter att promenera till Opera huset. Rummet var stort och nyrenoverat. Dom har en bar högst upp på hotellet med underbar utsikt över Opera huset och hamnen, men den är reserverad för gäster som är med i Club InterContinental, efter kl 20.00 släpper dom upp andra gäster i mån av plats.
Good facilities, good restaurant, nicecasual bar, good bed, quiet rooms for airport Pillows - feather werent soft went really hard - need a choice
Great facilities, good service, good location. Room smelt on cigaretes on ckeck in.
The restaurant food was actually pretty good. I know it's a USA type of complaint but there was no ice and my room service request for it didn't arrive for more than an hour until I then called back and bought a can of soda pop, which arrived thirty minutes later.
Great staff. Clean well appointed room. Swimming pool andfitness room a bonus. Airport shuttle good. Restaurant food so so and over priced. Not many other food options.
Everything was clean and well kept. I didn't like that there was no complimentary wifi. I can understanding having caps to minimize streaming but it would be nice to have some basic browsing ability.
Close to the airport Friendly staff Clean Good price Exercise room No restaurants near by other than the two owned by the hotel.
the hotel was great. No problems at all. the only issue is that the rooms were fairly small, but the hotel is in a big city, very close to the airport.
Comfortable Room, Friendly Concierge/Front Desk Staff Fish n Chip prices too steep....$26.00 for two bits of fish and semi warm chips!
It was comfortable and clean and for the purpose of convenience, it was right at the airport. Found the breakfast buffet a little short of staff. An omelet we ordered, never did come and there seemed to be no one to ask about it around.
Pleasant room, quiet, helpful staff
The location to Sydney Kingsford-Smith airport was very good. The lobby was well kept up and the bell service was quick to unload our bags and bring them to our room. The bathroom in our standard room was well designed, including stone/granite counter tops and new(er) showers and toilets. Room includes a mini-bar. The room was a bit dated (e.g. the lights and fixtures) and the carpet was a bit worn. The mini-bar is a bit expensive, but that's my own fault for using it! The only remaining gripe is that the airport shuttle is not free, it was $6 per person. Also the shuttle stops off at the domestic terminal first, before going to the international terminal, so factor that in when planning your arrival time to the airport.
close to the airport. rooms were clean and comfortable the temperature controls did not seem to work in the room. the restaurant staff were difficult to communicate with in English. food was ok but not great - overpriced for the quality
Hotellet ligger mycket bra beläget. Dett är ganska lugnt men mycket centralt. Bra service. Personalen var mycket trevlig och hjälpsam.
trevlig, snabb personal, bra kuddval,enkla fräscha rum med högt i tak.fantastiskt läge, nära till båtar, harbour,färjor, operan, gångavstånd till det mesta nej
The fantastic staff, who were very friendly and helpful. It was also great that I was allowed to check into my room really. I really appreciated it. The location of the hotel is also superb! I had trouble opening my door on several occasions. It often took several swipes of my card to access my room. I also was confused about the card required to access the fridge of food and drinks on my floor. The information I was given on check-in indicated that I had received one as a matter of course, but I did not get one and was worried about being charged $10 for losing something I never received.
The bed plus the espresso machine
It was great being so close to the centre of Sydney. The staff were very helpfull and nothing was a problem.
Beds were comfortable. Good selection at breakfast - although breakfast room very crowded on occasions. Bathroom was rather basic. Fairly long walk into the centre of town (although fairly convenient for China Town restaurants)
Location to Darling Harbour We didn't get the coffee machine as advertised ???? no big deal.
We found it was ideally suited being so close to the CBD and the many attractions in that part of the city. No
Super helpful staff and great central location. WiFi was only 30 minutes free a day per room.
Great hotel , Very frendly staff
Closeness to the public transport and to dining facilities No
Convenient location Bed uncomfortable
Front desk staff were very helpful and friendly. I found the room expensive for the night, though understand it is likely the high season and also a Saturday night. However, I have stayed in many hotels much nicer for less in Sydney and internationally.....no real complaints though. I would stay here again for sure if the rate was more reasonable.
The location is great. The hotel is close to everything from shops, supermarket, office, parks, restaurants. The room is spacious and the bed was very comfy. Two towels of 4 were badly washed. They still have some stain in them. Breakfast could use more variety for the price they are charging. Some staffs at the conscious were not friendly.
I loved everything from the location of the hotel to the luxurious rooms and the beautiful architecture! The service was excellent! Nothing.
The hotel is a a great facility and in the middle of downtown Prices in all of Sydyn are extremely high. Parking was outrageous
Wonderful room Nothing
All the staff were very professional and helpful. I had overpacked so needed to send home some items. They found a suitable box for me straight away (within 15 mintues) and brought it up to my room. They were also efficient in organising transport.
We thought it was terrific, great location, loved The Bar and staff We had issues with the staff cleaning our room who missed things and cosnsistently forgot to leave thinks lioke breakfast menus
I liked the spacious, comfortable room size, the cozy atmosphere, the location of the hotel which makes it easy to explore Sydney's most famous attractions and the helpful and fast service at the reception/concierge desk. The service during breakfast was a bit slow, e.g getting coffee, refilling the buffet took very long.
The hotel is ideally situated for visiting tourist attractions such as Circular Quay, the Rocks, the Bridge and the Opera House. Across the road from the hotel are the Botanical Gardens. This is a 5 star hotel and the interior and service reflects this, I did not eat at the hotel so am not sure whether meals are value for money, there are many restaurants and cafes close at hand to suit most budgets. The rooms are very spacious and well equipped, tea and coffee and fresh milk were replaced each day at no extra charge. Overall a very enjoyable stay. The only critisicism I had was that like most hotels the beds were rather hard.
the friendliness of the staff
Large, well appointed rooms and bathrooms. Excellent staff, very responsive to your needs. Beautiful facility that was a comfort to return to after spending the day seeing the sights around Sydney. This hotel is in a perfect location, close to the opera house and ferries yet far enough away to be in a tranquil setting, across the street from the park. If we ever return to Sydney we wouldn't consider staying any place else. There was nothing not to like!
Sumptous, extremely helpful and friendly staff, fabulous location, great food, relaxing bar, everyone so kind and genuine, comfortable bed Yes - did not like leaving!
Excellent location, staff and facilities. None
The building is beautiful!!! Arranging a 12pm checkout to only be called at 1120am and asked what time we were leaving?!
Hotel lobby! Terrible breakfast! no restuarant in the hotel! no swimming pool!
things were acceptable for what i needed, there was nothing there that made me happy i stayed there rather than some place else. for a "5 star" hotel it was missing quite a bit. no spa, no pool, restuarants were really just bars with some tables. the staff was a bit snooty. everything in the room and hotel are for sale, and pretty much makes you feel like you are sleeping in an ikea catalog.
Very friendly staff, ideal position, excellent facilities. Enjoyed stay immensly and the staff could not have been more helpful.
I liked the central location of the hotel and the staff were friendly and warm. I found it rather surprising that internet was not complimentary as it is a 5-star hotel. The last time I visited Sydney I stayed at Raddison's which I believe is a 4-star hotel and found the stay there on par with Sofitel, a 5-star hotel.
First class ,5 star rate but better Location on Phillip St. within easy walking distance to all attractions - shopping to sightseeing this hotel must be in the top 5 quality hotel in Sydney. No
Bed was comfortable. A/C in good working order. Nice size bathroom. Appreciated the toiletries, the fridge, the safe. Excellent lighting both in room and bathroom. It was a bit disconcerting to find hairs in the tub after the room was cleaned.. The desk chair could use refurbishing.
The location was excellent. Very close to all the tourist attractions and to the cities history.Service was good.
The location, the luxurious setting, drinks at the lounge and the most comfortable bed ever - what's not to like?!
There were loud noises in the morning from the room above and when I called the front desk on multiple occasions I couldn't get an answer, then received a rude explanation that it would be investigated but the noise contributed. After a $2,000 stay, I left a file and was charged to have it mailed to me. I wouldn't recommend the hotel for ease of stay, but it is clean.
This hotel was comfortable and elegant. Staying over new years they gave us free champagne. However parking was overpriced for what we paid for the hotel.
Rooms were very nice as were they lobby and bar You need better wifi access and it should be considered a basic service that you provide