Front desk staff were very helpful and friendly. I found the room expensive for the night, though understand it is likely the high season and also a Saturday night. However, I have stayed in many hotels much nicer for less in Sydney and internationally.....no real complaints though. I would stay here again for sure if the rate was more reasonable.
Convenient location Bed uncomfortable
Beds were comfortable. Good selection at breakfast - although breakfast room very crowded on occasions. Bathroom was rather basic. Fairly long walk into the centre of town (although fairly convenient for China Town restaurants)
Great hotel , Very frendly staff
Location to Darling Harbour We didn't get the coffee machine as advertised ???? no big deal.
Super helpful staff and great central location. WiFi was only 30 minutes free a day per room.
It was great being so close to the centre of Sydney. The staff were very helpfull and nothing was a problem.
The fantastic staff, who were very friendly and helpful. It was also great that I was allowed to check into my room really. I really appreciated it. The location of the hotel is also superb! I had trouble opening my door on several occasions. It often took several swipes of my card to access my room. I also was confused about the card required to access the fridge of food and drinks on my floor. The information I was given on check-in indicated that I had received one as a matter of course, but I did not get one and was worried about being charged $10 for losing something I never received.
Closeness to the public transport and to dining facilities No
The bed plus the espresso machine
We found it was ideally suited being so close to the CBD and the many attractions in that part of the city. No
Room very clean and comfortable My second reception experience - arrived early and room not ready. Very helpful chap checked me in, checking photo ID and giving me spa key so I could freshen up after long flight. Promised a text when room ready and promised this would be within 2 hours. Returned from run to see if room ready having not received text in spite of two and a half hours having elapsed. Female receptionist insisting in seeing ID again which seemed utterly superfluous to requirements. When asked why I hadn't received a text she said that the "room has just this moment become ready". Amazing coincidence. ended up being late for an appointment because she was so reluctant to relinquish the key without me having to go and find my photo ID even though it was obvious I had already checked in and knew all the details.
Friendly and helpful staff. Great location, 10 minute walk to the opera house. You can see the harbour bridge from the hotel street. They have FREE money exchange (US dollar to AD dollar). Super convenient.
Location, not too expensive for a 5 star, good restaurant and breakfast buffet. The sheets were too heavy I found, I struggled to get comfortable.
The front desk staff sent us a complimentary bottle of champagne to put room because we were celebrating our honeymoon. They even included a very nice personalive card, too!
Location, service and ammenities were great. Staff was very welcoming Facade could use an update but the inside is very nice
Simply everything. The hotel is a stones throw away from Circular Quay, and is in walking distance to the iconic Sydney Opera House. There are lots of awesome shopping venues all around; with food galore and convenience stores to choose from. There are several tours that have starting points only steps away; including ferry tours and dinner tours. I highly recommend the harbour view rooms. The view is breathtakingly beautiful. You really can't go wrong with this hotel. Absolutely nothing not to like.
Bellmen were good, pillows Received worst room imagined. Low floor, dirty windows, bad views, receptionist lied about restaurant open at 10PM, Burger cost $30 plus tip, water in room was $10, room was expensive at about $300/night, no loyalty program with airlines except Qantas, shower was open with no door, no microwave, no real conveniences, small room.
Ideal location for visiting Sydney sites and restaurants. Helpful staff.
Beautiful room, comfortable bed, great fitness center. Location was exactly what I wanted and needed for a couple of days in Sydney...close to everything! Felt safe, and was treated wonderfully by all staff. I REALLY have an issue with the use of so many plastic water bottles. It is nice to have them in the room for many, I know...and to have them to carry around, as well. But...in the gym? C'mon. Use a filtered water system, or at least have one available so that when you run out of your own water, you can refill it without having to use yet another plastic water bottle. For the cost of the bottles and the disposal, reusable ones could probably be provided to every guest.
Excellent location with very comfortable accomodations for a family.
ordered room service for myself and friends on my 2nd night. The food was so bad I did not eat or drink anything further during my 10 day stay.
convenient location housekeeping staff knocking at 9am on the day of check out?!
Good location. Staff were friendly and helpful. Room was large and comfortable.
Professionalism of staff. Twinings teabags. Good sound insulation from other rooms. Beeping noise from a nearby garage roller door or something similar. Our room smelt of cigarette smoke and there was an unemptied ashtray on the balcony so we asked to be moved, this was professionally handled by reception desk. Saw one staff member lighting up a cigarette within a metre of front door of hotel one evening, and it is supposed to be a non-smoking hotel.
Central location, close to shopping, entertainment, food etc. Additional request included in booking request was not actioned - or even acknowledged. When requested, was acted upon poorly.
Staff, rooms facilities were excellent and I would recommend this hotel to family and friends.
The location of the hotel was great. The Mantra 2 is located on George St., which is the main street in downtown city. The hotel is located less than three blocks from the Opera house, ferry port, the rocks, and Coles supermarket. What a place, what a staff!
was pleasantly surprised at the amount of applicances we got for a studio room. perfect location. 24hr reception i believe.
The staff were great the location was great. The oven and the dishwasher was covered in mould. We did not use the kitchen as it was very dirty, the bathrrom was not that clean neither.
The hotel is a a great facility and in the middle of downtown Prices in all of Sydyn are extremely high. Parking was outrageous
The location is great. The hotel is close to everything from shops, supermarket, office, parks, restaurants. The room is spacious and the bed was very comfy. Two towels of 4 were badly washed. They still have some stain in them. Breakfast could use more variety for the price they are charging. Some staffs at the conscious were not friendly.
I loved everything from the location of the hotel to the luxurious rooms and the beautiful architecture! The service was excellent! Nothing.
Bra läge, sköna sängar, perfekt att vi kunde öppna en connectiondoor mellan våra två rum, häftigt med TV i duschen Att frukosten inte ingår i priset, Att hotellet tog avgift för att beställa taxi, lång kö till utcheckning, gillar inte att väskorna bärs upp till rummet och att killen förväntar sig dricks
Comfortable Room, Friendly Concierge/Front Desk Staff Fish n Chip prices too steep....$26.00 for two bits of fish and semi warm chips!
The restaurant food was actually pretty good. I know it's a USA type of complaint but there was no ice and my room service request for it didn't arrive for more than an hour until I then called back and bought a can of soda pop, which arrived thirty minutes later.
Close to the airport Friendly staff Clean Good price Exercise room No restaurants near by other than the two owned by the hotel.
Great facilities, good service, good location. Room smelt on cigaretes on ckeck in.
Good facilities, good restaurant, nicecasual bar, good bed, quiet rooms for airport Pillows - feather werent soft went really hard - need a choice
the hotel was great. No problems at all. the only issue is that the rooms were fairly small, but the hotel is in a big city, very close to the airport.
Everything was clean and well kept. I didn't like that there was no complimentary wifi. I can understanding having caps to minimize streaming but it would be nice to have some basic browsing ability.
close to the airport. rooms were clean and comfortable the temperature controls did not seem to work in the room. the restaurant staff were difficult to communicate with in English. food was ok but not great - overpriced for the quality
Great staff. Clean well appointed room. Swimming pool andfitness room a bonus. Airport shuttle good. Restaurant food so so and over priced. Not many other food options.
It was comfortable and clean and for the purpose of convenience, it was right at the airport. Found the breakfast buffet a little short of staff. An omelet we ordered, never did come and there seemed to be no one to ask about it around.
The location to Sydney Kingsford-Smith airport was very good. The lobby was well kept up and the bell service was quick to unload our bags and bring them to our room. The bathroom in our standard room was well designed, including stone/granite counter tops and new(er) showers and toilets. Room includes a mini-bar. The room was a bit dated (e.g. the lights and fixtures) and the carpet was a bit worn. The mini-bar is a bit expensive, but that's my own fault for using it! The only remaining gripe is that the airport shuttle is not free, it was $6 per person. Also the shuttle stops off at the domestic terminal first, before going to the international terminal, so factor that in when planning your arrival time to the airport.
Pleasant room, quiet, helpful staff
Free upgrade at check in to a room with a harbor view None
Convenient location, clean, modern There was a significant construction project blocking the front entrance and the street in front of the hotel during our stay.
Centrally located, spectacular water view, balcony for fresh air which is so rare for hotels these days. The poor positioning of the shower head and shelf must be a mistake. You need to stand flush against the wall to have a shower.
Staff very helpful No pool. No bath. Found an old shoe under the bed. Not so clean.
Charmigt hotell i historisk miljö, kontrast till de opersonliga internationella hotellkedjorna. Långt ifrån handikappvänligt, men för den som söker ett prisvärt och personligt boende som dessutom är enormt centralt beläget är detta ett fantastiskt alternativ!
Mysigt ställe med trevlig personal. Rummen var mycket varierande (titta in i ett par olika utöver det som vi hade) och frukosten som ingår är topp-kvalitet.
Det utmärkta läget, den vänliga personalen och den charmiga miljön.
Läget är otroligt bra, det är den viktigaste faktorn. Frukosten var bra med flera val för bröd/ägg. Mysigt ställe - annorlunda. Tungt att ta upp väskorna för den smala trappan upp till receptionen.
Mycket centralt bra läge. Gångavstånd till det mesta i centrala Sydney. Enkelt men rent och fräscht hotell. Bra med kylskåp, micro och vattenkokare i det lilla köket. Åt inte frukosten då jag tyckte att det var mycket dyrt.
Bra läge. Prisvärt! Bra kompromiss, jag gillade detta hotell. Oklanderlig service. Rummen har allt man behöver (nästan), och lite till, (t.ex strykbräda och strykjärn). Rummen har kylskåp och rudimentär köksutrustning och ett bekvämt bord, och det finns gott om dagligvarubutiker inom 2 minuters gångavstånd, så att man lätt kan fixa sin egen frukost, eller till och med middag. Hmm..... Hur kan man sätta fingret på detta.... Hotellet känns opersonligt, kliniskt och charmlöst, lite turistindustrikänsla över det. Saknar, "det där lilla extra". För få gästtvättmaskiner för antalet gäster, så att man ödar dyrbar semestertid till att vänta på en ledig tvättmaskin. Dyr frukost, i en frukostmatsal med skolmatsalskänsla. Jag saknade en brödrost på rummet, lyxproblem kanske men rummet var annars så uppenbart utrustat för egen frukost.
Centralt belägget och mycket prisvärt. Nej
Bra hotell, tillrackligt rum
Centralt och tyst läge. Lagom prisvärt hotell relaterat till bekvämlighet och faciliteter. Frukost ingår.
Separate tub and shower. Separate beds available and view. Ease and immediacy of taxis. Free wifi
The reception staff were very friendly and efficient coupled with the room service staff who were professional, courteous and friendly. With many people at breakfast it was obvious the staff had difficulty coping with large queues, tables not set properly, inattentive staff.
Good location Price -- they are "luxury" in price only Also they lie about the construction that goes on there -- they DO work early in the morning before stated repair hours
professional staff and attention to detail and cleanliness
Great hotel location affording some rooms great views. Excellent bathrooms, comfortable beds. Lots of people obviously love it - maybe it helps if you upgrade to the Horizons Club, though I don't see why you should have to, especially as these rates not always on offer. Reception shambolic: no welcome, no porter, no offer of help with bags, no offer to join loyalty programme, told me the Shangri-La in Singapore is tired and needs updating! No apology for not correctly processing reservation. Horrible view of motorway toll booths. Annoying things in the bedroom like unplugged lamps, missing glasses, grubby hotel directory. Food and beverage not good. Saturday night the locals all book up the top floor restaurant and fill up the adjacent bar. Reserve days in advance or you have no chance. For a drink this leaves the Lobby Bar. Neon-lit chilled food cabinet, no music, no atmosphere, bright lighting. Nasty. Only available food outlet The Cafe. Horrible buffet. Dreadful, expensive, over-rated.
Breakfast buffet was sumptuous.
The staff were amazing, the best hotel staff I have come across in Australia
The location of the hotel in relation to the other venues to which I was required to visit. This is not a dislike, more of an unpleasant observation. The room and corridors had an air of mustiness about them. Maybe as simple as the carpets need cleaning/freshening.
Great location but pretty basic accomodation. They would not allow early check in. No wi-fi in rooms.
It had all the basics of a normal hotel, nothing special. I thought the staff were not very enthusiastic when I checked in. They just seem to be going through the motions.
the fact that it was central to what we wanted to do We did not stay long enough to make an judgments
Convenience to city and rail network The TV was next to useless!
Excellent location in Sydney. Good lunch special.
Location centralized to many must see places in Sydney
Location was great. No WiFi access in rooms. Seemed to be charged for every little thing. Example: Internet access in the lobby business PCs cost $2 for 15 minutes of internet use.
The location!! It was only a short stroll to all the main attractions. We were not informed about a deposit prior to arriving and so that was an inconvenience for us. Other than that, it was perfect!
the staff were very helpful,the food was good , the location was perfect for our purpose . no problems
Close proximity to metro station and that is it. The facility is dirty, Hallways were vacuumed maybe a year or longer away. Large pieces of trash remain in hallway for days. The room service is mediorcre. Literally, they only change towels and straighten the upper most layer of the bed. They do not even tuck the sheets in. They never vacuum the room or wipe surfaces. It is disgusting at this hotel. Cups and glasses used are rinsed. My tea cup remains stained with tea residue that can be easily wiped when I ran my finger over it. When I complained to the front desk, I was told that room service is sourced-out and that is why it is lacking (this is not my problem, I need a clean room). I would never ever ever stay at a travelogue again, and more specifically this hotel at Waynyard. It is very shocking that a hotel which costs a good amount of money is lacking that much.
Staff, beds Room, ambience
Large, well appointed rooms and bathrooms. Excellent staff, very responsive to your needs. Beautiful facility that was a comfort to return to after spending the day seeing the sights around Sydney. This hotel is in a perfect location, close to the opera house and ferries yet far enough away to be in a tranquil setting, across the street from the park. If we ever return to Sydney we wouldn't consider staying any place else. There was nothing not to like!
Excellent location, staff and facilities. None
The building is beautiful!!! Arranging a 12pm checkout to only be called at 1120am and asked what time we were leaving?!
We thought it was terrific, great location, loved The Bar and staff We had issues with the staff cleaning our room who missed things and cosnsistently forgot to leave thinks lioke breakfast menus
I liked the spacious, comfortable room size, the cozy atmosphere, the location of the hotel which makes it easy to explore Sydney's most famous attractions and the helpful and fast service at the reception/concierge desk. The service during breakfast was a bit slow, e.g getting coffee, refilling the buffet took very long.
All the staff were very professional and helpful. I had overpacked so needed to send home some items. They found a suitable box for me straight away (within 15 mintues) and brought it up to my room. They were also efficient in organising transport.
Sumptous, extremely helpful and friendly staff, fabulous location, great food, relaxing bar, everyone so kind and genuine, comfortable bed Yes - did not like leaving!
the friendliness of the staff
Wonderful room Nothing
The hotel is ideally situated for visiting tourist attractions such as Circular Quay, the Rocks, the Bridge and the Opera House. Across the road from the hotel are the Botanical Gardens. This is a 5 star hotel and the interior and service reflects this, I did not eat at the hotel so am not sure whether meals are value for money, there are many restaurants and cafes close at hand to suit most budgets. The rooms are very spacious and well equipped, tea and coffee and fresh milk were replaced each day at no extra charge. Overall a very enjoyable stay. The only critisicism I had was that like most hotels the beds were rather hard.
Hotellet ligger mycket bra beläget. Dett är ganska lugnt men mycket centralt. Bra service. Personalen var mycket trevlig och hjälpsam.
trevlig, snabb personal, bra kuddval,enkla fräscha rum med högt i tak.fantastiskt läge, nära till båtar, harbour,färjor, operan, gångavstånd till det mesta nej
Quiet, modern, good eating options, central, spacious bathroom
The food at the hotel is rather expensive....eat out, it's cheaper.
Its location to the event I was attending, would be a great flocation for tourists
The hotel was within a reasonably short walk to the harbor bridge, yet also within walking distance of other attractions (like Chinatown which was a great place to visit during the Chinese new year festivities). In particular, the staff was very helpful. The concierge made a great recommendation for a hole in the wall (Chat Thai) and one of the women at the front desk went out of her way to help me plan things to do over my 3 day stay. I really appreciate that they took the time for me. The room was also nice (but it was the most expensive room I booked during my stay in Australia). My recommendation is to do your research and most importantly book early. After I booked I saw room prices skyrocket as I got closer to my travel dates, but that might have been unusual due to it being the Chinese New Year, or maybe there was some other event that took up all the rooms. I wouldn't have been willing to pay as much the room went up to but ~$250 was doable. Flights into Sydney from abroad must all arrive in the early morning. Every day there seemed to be a number of people waiting in the lobby as their rooms weren't ready yet. I understand hotels can't check people in too early, but it would have been great had the hotel been able to get me in before lunch. Instead I found myself roaming the city by foot for a good while.
Air conditing not working properly - still not cool after asking for attendance to problem Also - had to ask to have room floor cleaned
Location is good Staff was not very friendly
that we got up-graded and the buffet breakfast was so delicious
Amazing way to start the day with amazing breakfast buffet. Giovani is our favorite... Always helping and welcoming. A hard worker with excellent attention to detail The laundry staff needed prodding several times. There were never enough towels in our room and despite several kind notes to remind them, they were ignored. The dining room at dinner should be ignored, as staff was clueless for dinner... But that was transformed for breakfast, which was a highlight.
Hotel staff were very helpful with any personal requests Everything came at a cost including the drinking water
Bra centralt läge med gångavstånd till det mesta men ändå tyst o lungt, trevligt rum/badrum, allt snyggt och fräscht. Personal med mycket god serviceanda.
Att internet kostar pengar
Bra läge. Sköna sängar. Hotellet kändes gammalt. Heltäckningsmattorna var inte fräscha.