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Clean and quiet... great value too
The staff We booked a King size bed, got a queen. The shower head was aweful (partially broken). The faucet handle was also broken and wouldn't shut off completely and the water dripped all night. The handle eventually broke off completely with the water running. The room was WAY over priced
Staff they let us check out late.
Flat screen tv No breakfast and staff members dont listen
The Staff is extremely helpful, friendly, and professional. (even the morning maintenance staff). I thought about other reviews before booking, because of ratings, and comments that it is a bad neighborhood. Our experience with that was far different. nothing really was bad. Maybe the pool area could have been cleaner, or the guys room off the main lobby could use a cleaning, however, these would be really stretching it.
Nothing no power and we had to leave the hotel No power and we were only there a hour I want a refund
The staff was friendly, bed was comfortable, easy access to town. There were a few hairs in the shower, and there was a wet towel that was forgotten by the cleaning person on the floor next to the door. I think it was just an oversight. Other than that the room was clean. The staff was friendly and it was a comfortable stay.
First they gave me used room. Then, next room- Cigaret smell in the room. Air conditioner didn't work, dog was barking next door all night long.
I would like to see Sausage patties on the breakfast bar instead of just sausage in the gravy.
Checking out! There was mold in bathroom on the ceiling, looked like someone had peed on the curtains, mold on the AC/unit. Cable had 10 channels total the rest were blurred out and staff was terrible!!! We called asking for a room change and they refused. We asked for some extra pillows which they said they were out, the breakfast was sparse at best. We ended up going out because it was cold. The halls smelled bad as did our room and there was sticky stuff on the carpet. Thankfully I had some peppermint oil that helped with the smell.
Nothing suitable.......I had to go buy roach poison. I wouldn't bring any of our clothes in. The floors had not been mopped, our feet would be black if we walked on them Roaches and bed bugs
They had nice white bedding with the green bedspread folded halfway. Mirrors had a nice patterned wood around them. Carpet was very clean No
The bed The room temperature was not able to fully be controlled
For a value inn hotel, my stay was very nice. The staff was friendly and accommdating. The rooms were clean, and the location was great near shopping and Memphis famous Beal Street . Would stay again.
we stayed two nights at this hotel and it was really liked it. it was nice and clean the manager made sure everything was in order, staff was nice and friendly. would stay there again.
THIS IS THE WORST HOTEL QUALITY I HAVE EVER SEEN..I SHOULD NOT HAVE TO SAY MUCH MORE..DO NOT TAKE THE RISK I HAVE STAYED AT MANY HOTELS THE WORST EVER..IF I WAS NOT SO TIRED I WOULD HAVE NOT STAYED I GOT THERE AT 2am and could not sleep i got up at 6am and left it was so bad.bed was wore out the tv remote did not even go to that tv it was not clean the bed has ashes in it and holes in comforter. i did not even take a shower it was gross
We searched for the right location with a good price and we landed on Americas Best Value Inn.\nThe people were friendly we flt safe and the rooms were CLEAN. I am a germ phobic and to sy they were clean that is a good thing. Only thing missing from this quaint little place was a restaurant. The mall is very close and there are plenty of places to eat. with access to the highway. This is a great little spot to take a group of people. We had a ball!
I have just one of the most horrendous encounters that I have ever experienced in my lifetime at this hotel property. At approximately 10:50PM on June 25, 2011, I logged onto the web and made a reservation at this property. Upon arrival to the property, I advised the front desk clerk that I had an existing reservation and provided him with the confirmation # for said reservation. The clerk, who I later found out was named Patel, informed me that he did not show any record of my reservation. He then advised that I would have to pay the property’s regular nightly rate. I inquired as to why I was being overcharged when I had an existing reservation, and he said that he had not received any information from the Reservation Department on the reservation that I had booked. I advised Patel that I would call the toll free reservation line to request their assistance with this issue. I dialed the reservation line, I spoke with Reservation Agent Robin, who asked for my name and quickly pulled up the reservation in her system. She then said that she would fax over the confirmation which included information on the rate I booked. She also indicated that she would give the property a call. She placed my on hold, and then attempted to call the property. By this time, three additional employees of the hotel joined Patel, and I am unsure of what was being said because they refrained from speaking in English. As I was standing at the front desk, the phone was ringing, but neither of the employees would pick up the phone. Robin came back to my line and asked if I was standing at the front desk. I told her yes, and then she asked that I inform the hotel employees that she was dialing the property, and to please pick up the telephone. I relayed Robin’s message, and shortly after, they picked up her call. At this point I am completely unsure of what the agent was telling the property employees, but the gentleman that she was speaking with went absolutely ballistic. It is my understanding that the gentleman that she spoke with was the Property Manager. The next thing I know, I was asked to leave the property. I have never been asked to leave ANY establishment, and I was completely appalled, and totally unsure of what had transpired on the call. The Property Manager kept saying to me that since I called the Reservation Line I could not be given a room. I even offered to just pay the regular rate to avoid all of the confusion, but I was told to get out. After Robin’s conversation with the Property Manager, she came back to my line and apologized for the gentleman’s behavior. I then advised Robin that I had been asked to leave the property. Again, she apologized for the gentleman’s behavior. She said that she was unsure of what set him off, and that he’d hung up on her . After leaving the property, I asked Robin what could be done to ensure that no other customer shared the same experience that I had. No one has ever spoken to me as this Property Manager did, and in addition, I am not sure where the problem lied. Was he upset that I made a reservation online? Did he not want to charge me the rate that I booked? Was this whole tirade because I am African-American? I am completely stumped!!!! But, I do know that no customer of any hotel chain should ever be spoken to and treated in the manner I was tonight. This type of behavior is completely unacceptable. This entire scenario was very hurtful and embarrassing to me as a consumer, human being, and a hard-working, law abiding citizen.
The room was nice for the price I paid. Well my remote control in my room didn't work so I had to turn the channels on the TV manually Wiched sucked a bit.
Inexpensive. Comfortable beds, clean shower. The walls are PAPER-THIN. Listening to the newlywed couple on one side of my room was amusing one night; listening to the party on the other side the next night when I wanted to sleep, less so.