The room was spacy but the hotel denied to give us ground floor, although there were rooms available The hotel has problems in electricity and hot water supply.The safety box is out of order. The hotel room has no internet for apple
Spacious, conveniently located near, but far enough from the noise and crowd of the Naama Bay; courteous staff. The rooms (at least the one I stayed in) are in need of immediate renovation. The upholstry was unbelievably worn and grimy, polish and paint are faded and peeling.
I like location ,the beach, reception was so friendly specially Abdelfattah and Mina ,breakfast was very good I enjoyed and will go again Housekeeping was slaw to respond
Location and facilities of hotel are excellent. Staff very helpful. Good variety of meals available each evening. Plenty of pools to choose from depending on if you are a family or a couple. All inclusive stated you were allowed water,wine or beer with your meal on an evening, however you had to request by the glass and sometimes waited for 15 minutes before you were served.
Yes!, the hotel is big and a golf car is needed to move from the room to the enterance of the hotel and vice versa
the swimmingpool the room was far away from the entrance of the hotel .. and there is no golf car to transport you
The hotel staff were exceptional.
The room was confortable. The location in Naama Bay was good. The service and overall the staff I interacted with was a disaster. To mention some examples:1) One tried to sell me drugs, 2) I was refused the pool towels twice and the other two times they arrived one hour late, 3) Time for ordering drinks by the pool unacceptable. And other annoying things. We complained very loud and will never recommend that hotel to anybody.
The layout of the buildings, nice to walk around resort. Hotel is older and needs to be refurbished. Breakfast finishes to early at 11am. when you make it to breakfast, you realize its not good (very poor quality), the shower head in bathroom was very bad, our sink kept clogging, the fridge of mini bar very poor, not cold and dirty, the electronic door lock brokedown on us once, couldnt get back into our room at 3am, had to wait for someone to come, it took them 25 min, if you dont have a no distrub sign, house keeping staff or maintenance personel knock on your door as early as 8h30am, if you dont answer the first time, they keep on knocking forever unti you answer the door, quality of room sercvice food is poor, no ice machine, when we ordered ice bucket from room service, they charged us.
The hotel staff were very friendly, always willing to help. Very clean, large rooms with a lovely balcony and a great view of the pool. Lots of choice of food some of which was cooked fresh in front of you. Would recommend staying in the new 'deluxe' side of the hotel which is where we stayed, as the swimming pools were great and the accommodation was lovely.
The staff were very friendly and accommodating. The food was OK, but not great. The variety of fruit was poor during breakfast, and the snacks were not overly healthy. And I'm not quite sure why it was so difficult to get a reservation at the Italian restaurant.
The resort is excellent! We stayed in the new side, beautiful pool and rooms. Our room was a Deluxe Family with a separate living room. Also great diving there as the other side of the resort is right by the red sea. Great place to relax. It's also a 5m walk to the Soho square. Many places to eat, considering is an All Inclusive, however the food is only ok, not that great dining experience. We found that many hotel staff didn't speak the bare minimum English.
The beach and snorkeling off the beach. The food - we both had mild food poisoning during our stay. Not a great selection, and quite repetitive.
I like the meal times. The fact that meals are available throughout the day. The pool bar was nice. The room itself was nice and the beds were comfortable. Made for a good nites sleep. My room key was deactivated on my second day. I had to go back to the receptionist to rekey it. There were no washcloths in my room upon arriving. Had to wait an hour to receive some.
The staff was great and accommodating, location to the beach and resturants was even better!
The hotel location was perfict and near the beach The breackfast resturant need some care
It was great ! We are so amazing time during stay in the hotel. Also the location is very close to the beautiful beach which so fantastic!!! Which was 2 problems, 1st is for the internet in the room. No internet connection eventhough connect to PC. Also staff come to room to change the cable but no signal. Please maintain the infrastracture! 2nd is the greeting! May be it is relayted with the culture ? Nobody smile and greetings ! Very surprised !
Very good hotel . Location is excellent few steps to the beach & 10 Minutes walking to naama center where evrything is there espcialy nightlife,Coffees,Resturants . Hotel staff are very friendly and obliging the bed was Comfortable and clean . hotel food is not that good but its ok as long as you are in naama bay where you can find a lot of place to eat . we enjoyed our stay & if I will go back I will stay at Hilton Fayrouz Nothing
The staff were excellent, any queries were dealt with promptly, everyone was very friendly and efficient.
The staff were wonderful, the location fantastic! All was great!
The staff were helpful and friendly, the rooms are very nice, the hotel has a quiet atmosphere, located right at the beach, it has great facilities, excellent food outlets. a bit expensive.
We liked the pool and the view, the breakfast was ok but not great. The telefrike was conveniant but did not work the all the time. The hotel staff was terrible, they obviously did not like to serve Egyptians there and were rudely asking for additional tips any chance they got. Whatever enjoyment we had at the hotel was ruined by the Staff's incompetance and non professional manners. They also looked down upon Egyptian lady guests which should not be tolerated at a Hilton Hotel.
The staff were very friendly and helpful. The selection of facilities was very good as an example you had a choice of beach, sea water pool or fresh water pool. In addition the "Dive Centre" was well run and the staff very knowledgeable.
Spacious and comfortable rooms. Excellent service and reception staff. Good fitness and pool area. Great value for money.
The hotel was really nice and the pools were beautiful. There isn't much beach access. The hotel picture makes it look like there is ample beach space but in actuality there isn't much beach. The majority of guests are Ukrainian so the hotel seems to cater to them. Which meant blasting annoying pop music by the pool at 10am. My room wasn't even in that vicinity but I could hear the music.
My family enjoyed especially the animation program that held every evening,The funcilar made our life easier and accessible. The hotel furniture is worn out I think they need to do rennovations for the rooms, beds, chairs......
No Internet in the Room
Nothing the worst experience of my life the worst experience of my life, bad management, reception was unhelpful, they complained and were rude, waited 4 hours just to check in, they didn't offer even water, and it was almost 50C temperature, I actually left the next day
the room viwe although i thought i booked ofr the beach side service was too bad and very very very i mean very slow.
The pool The check in proses took a long time and we got a room on the back side of the road and not on the front beach side
Nice design of the rooms, nice landscaping, relaxing pools, beautiful beach... Security Staff very annoying and does not respect the guest...
They offer free internet on the beach and pool area The staff wasn't helpful
The design of the hotel is very nice, Friendly staff and the activities during Eid was great... None
I had a very bad experince in Novotel Sharm El-Sheikh, as the hotel staff dosen't give any privacy for you even in your room, even you put the sign of do not destirbe and the hotel staff open the room door and broke your privacy, I hope BOOKING.com can help me to get the answer about what happend during my stay, I reported to the shirft manger about what happend to me and he promised to get back to me and he never do so,
The terraced rooms afforded great views of the Gulf of Aqaba. Friendly staff were most accomodating to my personal needs.
Near to the center of the night life
It is avery good hotel for for a family it fit all ages . The food is not bad but it is not so good .
everything is fantastic when i the currency prices exchange make me pay more than booking site. i should pay by doller.
Great scenery, beautiful weather and nice location.
the spa,the design of the hotel,the breakfastand the staff are friendly the beach is small and the sea sports were expensive compairing with other hotels
Events on the sea more
The price was great for a short stay. The hotel has a nice location on the water. You can rent snorkel gear, get in the water at the hotel, and see amazing Red Sea aqua life.
I liked best during my stay: all staff was trying to serve and help in a professional way that I have never seen before, simply they are very helpful and polite
Breakfast, location, facilities, organised, cleaniness, flexibility of front desk: on day 1 were not able to give us the room we booked but after the first night booked us into a familiy suit, bigger what we booked Limo service poor, hagging by spa staff on the beach, Aqua Bar has some constant noise from underneath the pesestrian bridge (pumps?), disco at nearby lighthouse noisy (not every night though), food tend to be overpirced and boring at hotel restaurants
I want to say that when we arrived to hotel there was only 1 room for us instead 2 reserved rooms. And i had no notification about it before!
Lovely location and grounds, spacious rooms, with good onsite options of recreation - snorkelling, diving and parasailing, decent choice of restaurants can be more professional on offsite tour arrangements - such as glass boat rides on naama bay (our driver was late by 30 minutes to pick us), and Mt Sinai climb at night (the guide turned up without any lights!). The shuttles to Naama bay needs to be hourly and complimentary.
Underwater beauty, position, facilities. It took 45 minutes to check-in for two families at 2 AM, where nobody other than us, with 3 front desk members available. Yet another 30 minutes for the additional bed arrangement.
climate bathroom and boring menus
Location I did not like the value for the money I paid. It was supposed to be a delux sea view room. There was nothing delux about it; and the sea view ... yes, I got a picaboo sea view, certainly not worth almost $200 per night. I also did not like that, when I was checking out, the receptionist tried to shortchange me for LE 100.
We enjoyed the swimming pools and beach area and loved the garden setting and look of the resort. The family suite was very comfortable and the staff were very friendly and generally very helpful. As a family with two children including a baby we found it difficult negotiating the steps every day with a pram especially at night - as the resort caters to families we would have expected ramps to access all areas not just some areas. The family suite contained a lovely kitchen but was totally empty of plates, cutlery etc which seemed a bit strange.
The staff was very friendly trying their best to please their Guests in well behaved manner. This indicates that they well trained to do so and also it is the culture of the in house to achieve customer satisfaction. Trivial incident, we attended an evening event (Bedouin Night) which was not at Renaissance standard (This excludes the folkloric Tanoura the actor was so good and also the food).
Our stay was so great and nice , excelent services and stuff . Non
The position, facilities and weather Unreliability of room servicing and incidence of stomach problems
Snorkeling on beach Internet not work on all rooms,WiFi failure ,type of foods not on the same level of five star hotel ,poor launch ,all times
Food is very good Staff were friendly The pool should be heated but it wasn't although the weather was cold. Ther was no baby sitter for babies under 1year
The overall service is very good, all the staff comes round to greet and smile often, things get done fairly quickly upon request. The natural and beautiful coral reef at the doorstep is a big selling point for this property as well as the floral and fauna landscaping. complimentary wifi is a huge plus but it is only at the lobby so the description on your website about wifi in the room is incorrect The property can deal with some upgrade as the furnishing looks a little dated
Excellent resort for young couple, Swimming pool & jazuzzi awesome.. Room cleanies & different styles done by them on quilt was very good.. Colour combination done in the room is very good..
Mainly swimming in the daytime and shopping at night The fact that there were royal rooms available but the manager refused to give them to us when we asked for an upgrade despite the fact that we were more than willing to pay the extra. We only got the room when we booked through your website.
The only thing Iliked was the perfect location,beautiful beach & wonderful activities on the beach for all ages by animation team. The room was nice clean but the toilet is very small hardly can turn inside, I bang the door several times.Some of the staff has no manners & need to have courses in customer relation skilles. Also the food was very poor fue itemes from ala card can be eaten.
In the heart of Naama Bay Staff should be more friendly
Excellent location and large rooms. Top floors rooms have magnificent views. Excellent beach facility. The hotel caters to large groups and does not look after as it should individual travelers like my wife and me. The breakfast buffet is a disaster - little fruit and slow service to replenish items. There is no restaurant serving food a la carte in the evening.
Good location to those who enjoy beach and sun. The royal club room where I stayed was comfortable and I liked it.
Service is poor, staff lousy and lousy food
Location of the hotel; nice view once we got a decent room No hot water for 6 days; poor water pressure throughout; lack of response for service requests
location close to all services There're much of bugs and the room far from the door of the hotel.
good location Reception Staff was not friendly and not helpful
the best thing is the location and the view cleaness
1. Big comfortable appartment 2. Nice big swimming pool 1. Food and service - breakfast wasn't impressive, a-la-carte and buffet were expensive and not at all value for money. Servers at Al Forno italian restaurant were irritating. 2. Long way to the beach - only by bus completely overcrowded in the morning. 3. Room service - not bad, but we noticed that once the housekeeper didn't change towels but just put one accurately like it was a new one. 4. Reception - a man at the reception told me there is no computer with internet access at the hotel. However it was one, I found it just before check out. Still when I urgently needed internet I had to go to Naama Bay and search it all over.
Spacious rooms and bathroom. Very competetive price. Magi and Mustafa are very helpful persons and have smily face all time for help. The staff at the reception needs to be very helpful and stop saying call me after 5 or 10 min. I understand they are under pressure but customers needs to be helped promptly. The hotel is far away from the center but there are free transport from hotel to neama bay and to the beach. The hotel beach is not for kids since there is no sand beach, it goes 8 meter deep directly.
The hotel is very romantic and very quite . Help you to be more relax as all the facilities of the hotel is available at any time .
The staff was excellent. More than one staff member went out of their way to be helpful. It is out of the way. The grounds were ok but then it is the desert.
some of the staff the dont know how to to deal withh the cusstomer and they are not good with them
Luxory room with all the facilities.Very clean,comfortable bed, spacious & fantastic service.Beautiful view with good food.I recomend to anybody.Infact thinking to come back again Unable to use the beach/public beach is rather small
Poor staff .. Need some customer service courses. The food in Pensinsula Restaurant are limited & took them ages to provide coffee cups. The staff was (races) means that they treat (Blonde) guests better than Arabs.
Large and clean rooms.. beautiful swimming pool. the meals there are over priced..
Every thing is wonderful,room,swimming pool and food,If you plan to visit Sharm dont miss this hotel. none
Läget, stranden, trevlig personal Städningen av rummet kunde vara bättre speciellt badrummet rengöring av luftanläggning samt bädlakan kunde vara av bättre kavalité t.ex egyptisk bomull istället för syntet
Det var fantastiskt att det var så nära havet och att poolen var trevlig, med många aktiviteter. det kunde dock ha funnits en "mellanpool" för min som som tycker om att bada men ännu inte kan simma. Endel i personalen var inte så trevlig, framförallt de i receptionen, men många var gulliga! Hade gärna fått en rundvising för att hitta. Jag stukade tån på en dörrstoppare som satt konstigt i badrummet, men det flyttade de på direkt jag sa till, men ingen frågade hur det var med min tå. Det var inte tillräkligt med information om vad som gällde de olika typerna av all inclusive. På frukosten hämtade de tillbaka en juice som jag tagit, för att den inte ingick och det kändes jobbigt. Sen ingick inte gratisbuss på kvällen, vilket jag fått intrycket att det skulle göra. På det stora hela vad det dock ett bra hotell.
Mat endast på två buffér blev väldigt tråkigt. Enormt långt att gå från vissa rum till frukost/pool/strand. Vi bytte rum 3 gånger... Många av faciliteter/aktiviteter var långt från hotellet. Inget för äldre människor.
Mycket dålig pool. Vattnet för kallt för att kunna bada I.
Inget bytte hotell omgående Det mesta
Ett otroligt stort hotell med typisk egyptisk arkitektur. Här finns allt inom hotellets område. Hotellet är uppdelat i två område, sport och front. Vid front ligger den fina poolen och stranden. All inclusive är att föredra, det är en bit att ta sig till andra restauranger. Dock har hotellet en bra italiensk restaurang.
Aqua parken var ok! personal, mat var fruktansvärt äckliga!!!!!
All hell inclusive hotel!!!! Dumma äckliga personal I receptionen. Inget fungerar. Man föredrog gå hungrig framför äta buffen så lite som möjlig. Ljjummet tevatten och kaffet var som te, tidigare dagars matrester värmdes på nytt nästa dag samt irreterande personal som stirra. Inget tennisbana och ingen tv bild på rummet. Aldrig mer!!!!
Poolområdet. Maten var usel!..även de såkallade drinkarna. Glass serveras bara en timme om dagen nere vid havet. Hotellet var populärt bland ryssar. Städningen var dålig, fick påminna dem varje dag att fylla på kaffet, minibaren fick vi aldrig påfylld!
Att vår kritik mot resturang servicen uppskattades av resturang managern, säkerheten på hotellet,den italienska ala carte resturangen på hotellet. Dyrt; servicen på hotellet, incheckningen, hotellläget,icke engelsk talande pesonal, nonchalanta receptionister samt hotellmanager.......förväntades mer av ett 5 stjärnigt hotell, inte värt mer än högs 3 stjärnor.