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The handy location and ease of acess from parking the car to getting to my room. The noisy trucks going past to the port all hours of the night and morning
when you walked into the room, we both felt relaxed as soon as we walked into the room
The room was lovely and had a spacious feel. The bathroom felt modern and special. Decor was good. The service in the Salt bar was friendly and fun. I have to admit that I found the bed rather firm, and my husband noticed the street noise. My only other suggestion would be a decent sized amount of milk - those little plastic containers dont hold much and create so much rubbish whereas a small carton would be so much better!
Staff helpful.Food most enjoyable both breakfast & dinner. Sound insulation poor even after room move.Woken at 6.15am by loud shower next door.Poor quality towels (we would have thrown them out).Lounge only suitable for watching TV.
Obliging staff with a smile and willingness to be totally helpful whenever we made a request No porter service and would have liked a biscuit available when we had cups of tea and coffeee on arrival
Hotel is in a central location with an attractive restaurant. Reception staff were friendly and efficient. The hotel appears to be two or three buildings combined, with a consequent difficulty in negotiating the maze of corridors between our room, reception and the restaurant. The restaurant service was extremely slow, probably because of a shortage of kitchen staff.
Clean, comfortable, courteous staff, everything went as planned. Good meal in the restaurant, Well located for central new Plymouth. Good value.
Hotel staff was friendly and hotel room was excellent, value for money.
Bed was comfortable and when asked to fix TV staff were efficient and friendly Self cleaning bath had a smell about it
Quality eatery, easy access to shopping/waterfront, parks, museum and tourist centre, it was available at relatively short notice. Noisy air conditioning. Price we were quoted for five nights only applied to Friday, Saturday and Sunday. We were charged a higher rate for Thursday and Monday nights (+$15p/n extra).
There really was nothing not to like. The resident dog met us at the office door with the owner close behind. All information with regards the room was given, a choice of milks was offered, and clear directions were given to get to the room. A request had been made at the time of the booking for a ground floor room and this was honoured.
Friendly front staff, digital TV and free internet, clean smelling room, good bed and room layout.
I was there for one night only. It suited my needs admirably the staff were efficient and polite and I have nothing but praise for the small amount if service I required. nothing
Ease of booking, friendly helpful staff, location. It was clean, comfortable, well equipped and cleverly designed to give you a sense of space. We would definitely stay with you again. No.
I was attending a conference and this motor lodge proved very suitable for price, convenience and comfort.
Very handy to everything, staff were helpful. Room was comfortable & clean. the fact the smoke alarm was in the draw & light bulb wasn't going in kitchen.
The location of this motel was ideal for our needs as we had to catch a bus just nearby early in the morning. It is also very convenient for supermarkets.
welcoming and helpful reception staff. Rubbish bin in room not emptied of previous occupants rubbish. bed very uncomfortable.Only one bedside table. Dated.
The hotel is nice, but the best is the owner of the hotel (Paul). He told us where to walk (near a river) during the afternoon, where to go for the evening (with possibility to put the bill of our restaurant to your hotel bill) and describe us a road to follow to see something that are not in the tourist guides :). Wonderful
The motel was new and very clean. The staff were very eager to please. When we had trouble with the telly remote, they gave us a new one. It was next to a major road and it was noisey.
My friend and myself really liked the decor - simple and quietly luxurious and well appointed.
Service excellent, presentation very tidy, bedding etc smells fresh, everything available in the room, very nice full breakfast.
New, clean, spacious. Too near major road - quite noisy.
The rooms were warm, modern and welcoming. Nothing was too much to ask of the staff and they were really friendly. Wifi reception was a bit low in some rooms
The studio was spacious and well equipped.
The staff were very helpful and the room was good; breakfas was great
Excellent room, very helpful staff. Very central location
We chose Brougham Heights because it is within walking distance of the CBD and we didn't have to worry about 'drink/driving'. We have chosen to stay there for the World Cup 2011 for the same reason as the city will be humming after the games.