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9,6
Plus: I rented an intermediate Ford Focus or similar from the airport and was offered the BMW Mini Cooper on arrival, which turned out to be really fun to drive and comfortable. The check in process was easy. We were not gouged an exorbitant amount for required insurance. We returned the car right at closing and they let us leave the car for them to process in the morning. We were charged the correct amount without any problems.
Minus: Everything was great.
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9,6
Plus: Fast service, not a big Deposit, quick return of the Deposit.
Minus: Everything was fine!
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8,0
Minus: Took forever to get our rental car. There was a new person, her first time working alone, which was not problem. But it was when the computer system crashed, and lost our reservation was the problem. We were in a foreign country, trying to communicate in another language. It took almost 2 hours to get our rental.
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9,2
easy rental
Plus: After dropping the car off at the airport, we walked out the door and immediately caught a city bus that took us within two blocks of our hotel.
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10,0
Quick and easy
Plus: The shortest time I ever had experienced in returning a car. Ｎｏ waiting at all.
Minus: None.
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10,0
Plus: Staff was very friendly and helpful. They went the extra mile to resolve a problem with the car. We were very pleased.
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6,4
Plus: nice car, reasonable price. convenient pick up outside train station in Salzburg. the Austria highway pass was on the vehicle and we didn't need to pay extra for this. Price quoted was in dollars - did not have to deal with conversion.
Minus: Drop off instructions were poor. We picked up the vehicle in Salzburg, and dropped off in Vienna. The address for the GPS was the location of the office inside the train station. I asked the person whom we picked up from if the GPS address would get us where we needed to go, and they said yes. There were no additional instruction (take car into parking garage, second level down, and then follow signs for where to drop car), and the parking garage had no external signs to indicate this was a rental car drop off location. The parking garage also had cones and ropes blocking off the entrance. We could not figure how to drop it off at night and had to come back the next day.
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8,0
Plus: Checking was swift and fast. Drop off was even faster. Staff was very helpful.
Minus: I was expecting an SUV as I had booked but it wasn't quite that. The car was not serviced well and was heating up a bit so had to keep an eye on the temp.
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7,2
Plus: The car was very nice.
Minus: The agent was not very helpful and seemed to be in a rush to get us out of the office. We asked for a map and none was available. It would have been helpful to have a basic review of the car and its operations. it was difficult to find reverse. Overall, I will not use Budget again.
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9,6
Plus: I rented an intermediate Ford Focus or similar from the airport and was offered the BMW Mini Cooper on arrival, which turned out to be really fun to drive and comfortable. The check in process was easy. We were not gouged an exorbitant amount for required insurance. We returned the car right at closing and they let us leave the car for them to process in the morning. We were charged the correct amount without any problems.
Minus: Everything was great.
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9,6
Plus: Fast service, not a big Deposit, quick return of the Deposit.
Minus: Everything was fine!
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9,2
easy rental
Plus: After dropping the car off at the airport, we walked out the door and immediately caught a city bus that took us within two blocks of our hotel.
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10,0
Quick and easy
Plus: The shortest time I ever had experienced in returning a car. Ｎｏ waiting at all.
Minus: None.
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10,0
Plus: Staff was very friendly and helpful. They went the extra mile to resolve a problem with the car. We were very pleased.
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8,0
Minus: Took forever to get our rental car. There was a new person, her first time working alone, which was not problem. But it was when the computer system crashed, and lost our reservation was the problem. We were in a foreign country, trying to communicate in another language. It took almost 2 hours to get our rental.
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8,0
Plus: Checking was swift and fast. Drop off was even faster. Staff was very helpful.
Minus: I was expecting an SUV as I had booked but it wasn't quite that. The car was not serviced well and was heating up a bit so had to keep an eye on the temp.
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7,2
Plus: The car was very nice.
Minus: The agent was not very helpful and seemed to be in a rush to get us out of the office. We asked for a map and none was available. It would have been helpful to have a basic review of the car and its operations. it was difficult to find reverse. Overall, I will not use Budget again.
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