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The location was great and the rooms were updated. To big. Staff was not very friendly.
Location, location, location Helpful staff Very outdated Raggedy carpet Stench in hallway Noise from plumbing in next room
The Grand Hyatt is our favorite hotel. They have everything from good food to gift shops to a pool. I would highly recommend it! The room service options were slightly limited
Clean room Quiet Friendly Staff Great location Great price Nothing!
Lots of foodie options and gourmet coffee within a five minute walk. Close to subway. Acceptably clean. Clearly some deferred maintenance in the guest room bathroom.
Location was excellent. The hotel is really nice and the price we got could not be beat.
Great accommodations perfect for Travel Show we were attending. Loved the location--convenient to many restaurants and sites of the city.
Close proximty to city center, metro access through lobby. Nothing
It was clean The parking very expensive
I like that I was created with champagne and the staff were very friendly!
Everything was very good but the cost was high for a room. I could have been as comfortable at a less expensive hotel Cost
The room was very clean, the price was reasonable for downtown DC. Went to get away and attend a Wizards game, and the location is perfect for attending events at Verizon. Would absolutely stay again. Pool water was cold.
I liked the location Facilities, it is expensive for what they offer
Very friendly staff! Watch the charges. Some claim "free" or complimentary but they aren't. Also the front desk wasn't staffed well for a busy weekend of a large charity function. Longer than expected wait times to check-in and out especially.
Friendly staff. Citrus water in lobby refreshing Great interior design/decor Location No free wi-fi
Updated, modern hotel. Very friendly and helpful staff. Great location for touring DC by foot. Restaurant food was so-so. Found places close by for all of our other meals.
First class location and facilities Expensive
The room is very spacious, clean and very well decorated. The bed is even more comfortable than Hilton! I enjoy my stay here. Definitely recommended!
The hotel is within 4 blocks on the Mt Vernon/Convention Center Metro station. There's a CVS close by for forgotten items and it's on the way to the metro. There's a few places to grab a meal within a one block radius. The staff was very friendly and the room was clean. They have a business center with a printer for printing boarding passes or emails. The TV has a great selection of channels. The toilet was really low, hard for tall people with bad knees. The bed could have been a little more comfortable. The A/C blows on the bed if you don't adjust the levers. There's not enough light by the mirror for makeup, they need to have a movable mirror that you can take to the desk. Only one of the bedside lamps worked. One of the elevators was down, so it sometimes took a long time to get to the room.
CLEAN ROOMS AND COMFY BEDS, GREAT LOCATION
I was given the suite as I booked two months ahead of the stay. It was really an experience to have the suite in such a vintage hotel
Pleasant helpful staff, superlative room, great location, overall would visit again
Great location?? ?
The hotel and the staff. Both warm inviting and beautiful!
A very business-like but friendly hotel. The staff were particularly helpful but not over the top. Boutique - but not small. Very convenient for the local convention centre without the overblown prices of the other "standard" business hotels. An excellent restaurant, conducive for business meetings. I will make this my regular stay for future annual conferences.
Excellent location. In-house restaurant for breakfast. Only one chair in a double room.
The staff were very friendly and helpful our room was at the front of the building and traffic at 5am was very loud.
Convenient location to my meeting. Staff is very courteous and helpful. Be sure to ask for a quiet room. The traffic on Mass. Ave. side can be heard even on the higher floors.
Location...Its a short walk from the Washington Mall. They dont have an AC.They have a heater and if you tell them your room is too hot, they asked us to open a window They gave a loud fan which made noise than cool the room. The room is tiny.The flush in the restroom was inefficient. There is no option to park your own car.The valet service is mandatory and is an additional 45$ per night. No inhome laundry service. We walked in from the rain soaking wet and they said they didnt have a dryer in house.
Convenient to convention center. Older but modernized and clean. Not a lot of parking available. Valet was full both nights I stayed. Hotel keys problematic. Vending machines were not working On my floor.
The staff was extremely friendly and helpful. The gym had four workout machines and two of them were not functional. In the morning this prevented travelers from getting a morning workout in.
Complimentary Coffee/Tea bar 24/7, breakfast, daily apples in lobby, friendly staff. Neighborhood location under construction.
A great value for being walkable to the capital mall area, great restaurants, etc. A block from Safeway too.
Free hot breakfast and wifi are always appreciated, as are 24-hour coffee and tea (although one has to travel to the lobby for it!). Very convenient location within easy walking distance of metro station. Items in snack shop were overpriced and some items were out of stock, which further constrained one's already limited food options.
Forced to valet park at $99 for 2 nights. I don't like to valet park. I didm;t have an option. If I had known this ahead of time, I never would have booked.
Staff, breakfast, pool
The staff were exceptional - friendly, professional, and accommodating! Spacious room that was very nice. Comfortable bed with freshly washed duvet instead of a nasty bedspread. Mini fridge, microwave, and coffee maker in the room, although fresh coffee was available in the lobby at any time. Wonderful shower and clean bathroom. Having never stayed in Washington DC before, we were surprised by the fee for parking instead of free parking. We found later that every hotel in DC charges for parking. It was roughly $50 per day but parking was secured safely in two basement levels. We had access to the car whenever we wanted, we just had to ask. our checkout time was 12:00 Sunday, but could stay parked until 1:00. We checked out in the morning and were able to pay an extra $10 to leave it parked until 5:00. Good deal! If you stay here, be sure to eat at least once at Busboys and Poets around the corner. Best crab cake platter I ever had! The were served over grits that were as creamy as mashed potatoes, covered with lobster sauce, and topped with fresh asparagus. And the waiting area is a bookstore! Wonderful atmosphere in the bookstore and restaurant.
Always enjoy our stay here - great location
Room was good for one person on a business trip. I had problems with the parking. It was expensive for the bad service that was given to me. Also I was double charged for my room. I have booked many hotel rooms and that has never happened to me
It was a nice hotel, in a relatively good location. Not a far walk to the Smithsonians, White House, etc. Parking is expensive and they tell you there's no charge for room service to be delivered, but there is.
I like it gives you your own kitchen in the room and it's across the street from a grocery store. Its clean, front desk is nice. Breakfast was leftover food from the social, you have to pay 50 bucks for parking everynight. The toilets water pressure is atrocious i mean 5 sheets of paper takes 2 tries to flush.
Various food, games Stains and hair contaminated blankets and towels.
Location was very good. Provided what I needed. Probably the best hostel I have stayed in. Everything was good.
environment was cool and the people were really nice. location was spot on
It was my first time staying in a hostel and overall, it was a good yet different experience. The area of the hostel wasn't in an area far away from the awesome city sights. Some areas of the hostel could be updated a bit or given a better cleaning. However overall it was cool and I would go back. The kitchen area could've used a better cleaning and some areas of the building, such as the bathrooms, could use an update. The walls were thin too so you could hear easily people coming and going. However, the staff was fairly friendly and it was great they had live music during my stay.
It's perfect for those that plan on being out and about all day. It's a place to store your things and rest your head. Great. More Breakfast variety.
The location was great just a quick walk to all the major tourist sites. Is not luxuries but if you need a place to crash and are on tight budget there isn't anywhere better.
I had never stayed in a hostel before but I had a large travel delay. It was very pleasant. The staff was very accommodating, knowledgeable and pleasant. Also I saw a few of the other hostels in the area... but this one was the winner. There seemed to only be one elevator accommodating the entire facility. It made arriving/leaving with luggage more of a hassle.
The best thing about this hotel is the location. We had just arrived with our baby, it was a Tuesday at 3:30 pm, and a black woman at the front desk, after we asked for a crib and couldn't listen at what she was saying, started yelling at us with no reason. I asked her why she was yelling and she said that because we couldn't understand. I never understood why she was so angry, maybe a bad day, but for sure it wasn't our fault.