The staff were great & with a smile on their face. The Porter Con was absolutely fantastic (keep up your great service Con) & so were the reception staff. The Breakfast buffet had great selection. The motel was very clean & comfortable, close to restaurants & shops & also the port. We will stay there again. no
The hotel is centrally located, and offers free wifi in the lobby. There is no way this is a five star or even four star hotel. Our room was supposed to be non-smoking, but reeked of smoke and the bed was quite uncomfortable. The hotel was generally worn, from the lobby, which at first glance looked stylish, but upon closer inspection was run down. The helpfulness of the staff varied widely, and I did not appreciate the snickers from the woman at the front desk when I, rather than my husband, handed her a credit card to pay.
The breakfast and the Hotel receptionist very helpful!!!!!! The rooms were poor and aren't to 5 star standards!!!!!
Helpful staff, good food, comfortable room, ease of access to airport
Everything. Breakfast was especially good. Staff very helpful. Nothing negative. A bit pricey but that is what you expect for a five star hotel.
Ideal situation/location of hotel. Reception staff initially not very welcoming.
Excellent breakfast Very poor quality for money. Impossible to sleep because of noise from airplanes, cars passing in the street with very loud radios on all night, noisy motorbikes and so on. Depressing furniture. Poor view. Depressing surroundings.
Location was good for being close to the port, but the walk up a fairly steep hill with luggage has put me off from stying here again. Lack of communication about the breakfast that was included in the room rate, we were advised we could have our breakfast in our room but was then charged full rate for doing so
Near the airport, large and very well appointed room, we booked a sea view room and thought it well worth it, superlative breakfast including an orange squeezing machine and Cretan specialites with a notice saying what they were. Central location including proximity to the Archeolgical Museum (which is shut for rebuilding and a tempory exhibition of "highlights" is underwhelming). Being presented with the visa receipt after OK-ing bill and asked to fill in the "Tip" box. I had tipped appropriately as we went and I found this a little grasping
This is not a 5 star hotel. Hwo is responsible for evaluation?? I will not recommend to pay as 5-star hotel to anyone.
Old furniture, bad smell. This is not 5-star hotel for sure.
This is an excellent hotel in a very convenient location for sight-seeing. Everything is nearby and close to the waterfront. The staff is friendly and helpful. A bit pricey bu you would probably expect that for a five-star hotel.
The staff was very friendly and professional. The hotel looked magnificent and like brand new. Everything was top notch, especially for its price.
We had a lovely room with a good view and were generally quite satisfied. The food was mediocre and somewhat limited in choice.
Not much 1) the hotel did not have a lift. 2) I booked a non-smoking room and was placed in a smoking room. 3) the hotel was full of children which made it very innapropriate for a couple looking to relax. 4) the fire alarm went off at 3:30am causing all to evacuate the hotel (false alarm). 5) the bathroom was filthy. 6) the TV remote control did not work. 7) shower was blocked. 8) breakfast menu limited
The only thing good about this hotel was the girls at the reception. Food was terrible, sheets were not changed in 4 days. Room was very noisy. Pool small for a 4 star hotel. Tv not functioning the first 2 days. The general manager is the rudest person I have met for some time. Not worth the 4 stars - avoid at all costs!
Location of hotel to the airport w/o having to stay in the city. Views of the sea. Beds were in poor shape and uncomfortable. Thin sheets, no mattress pads, pillows & bedding less than average.Loud discoi music at the pool bar until 11 pm, rather annoying.
New and spacious rooms overlooking the pool with nice deco 4 stars hotels with no tea or coffee making facilities in the room. No bar service in the refrigerator. Changing towels and bedsheets every 3 days. Noisy from 9.45 in the morning because of the animation program!!! You definately have to follow a family holiday program.
struggling to meet the star rating
Fantastic view of sea and mountains because hotel is up on the mountain, not at sea level. Amazing, delicious buffet breakfast. Large, bright room, large balcony. Large, well-maintained attractive property. Friendly staff. 2 pools with many lounge chairs
The place was quite and the stuff was friendly. Also it was near the beach and easy for parking. You dont have Internet in the room.
Good services for self-catering (though no oven). Friendly helpful staff. Very quite but a very safe 3mins walk from the main village and nightlife. Good currency exchange facilities and car hire close by (3 to choose from). Can buy all your holiday gear there (in the village), from flip-flops and shorts to inflatables. Hotel was great, we were self-catering so we didn't try the food though. They had the standard continental breakfast with cornflakes if you want them. Theres a staff of about 5 people so they haven't employed a michellin stared chef but you can get salads or sandwiches if you ask. Nothing fancy but good. We got milk, special K, eggs, bread and bacon from the local shop.
Location to the beach The cleanliness, the staff, and the price (for what we got)
Relaxed atmosphere. We enjoyed being able to walk to the beach from the apartment. Driving directions to the Aquarius Apartments was much to general on Google. We need had to stop several times for additional direction from the airport.
food, location, accomodation Beach sport entertainment could be done by hotel and included in hotel price partly but not by a third party team. Windsurfing or water skiing training would be as plus.
The hotel is on the beach so that was useful with the children. There was not much to do in the local area of the hotel.
Location and big rooms Their service no mini bar in hotel
Friendly hotel good facilities good buffet selection. Italian Restaurant particularly good.
Had a wonderful stay at villa Bellevue. Friendly- family atmosphere, the view from the hotel is one of the best views in the whole Crete. The hotel is built in 7000square meters of lush greenery of palm, olive, lemon and hibiscus trees. The elevated garden area provides plenty of space for guests to move around in. Clean rooms, fresh clean bed linen. And very big swimming pool!! I didn’t notice anything negative about the place.
The view of the bay was quite nice, and at 25 Euros per night is was very inexpensive. The room was large and the pool was also large. However, you sometimes get what you pay for, and this was one of those times. I have to say that other guests (mostly German) seemed content. Our room was poorly lit and poorly ventilated and was musty with a strong odor of mildew in the bathroom. We were plagued by mosquitos in the room at night - these presumably entered through open ventilation ducts, one of which was located directly over a partially-filled bucket of water. There is limited parking and luggage has to be carried up a very steep hill. We moved after one night.
Very friendly family owned hotel. Difficult to find, but once you get there you feel like part of the family. Home cooked moussaka, and a warm welcome
hard to find at night, the road to the hotel is dangerous. it far from most of the resurants, hard to reach, old and undeveloped.
We needed a room for 1 night in between Santorini ferry and long drive to Kissamos. Netherless we expected relaxed evening in comfortable room with a view on the bay and had plans to stay until afternoon the next day swiming and going around Agia Pelagia. On arrival we was given some old room on the backyard with no view there we hardly spent a night, it looked nothing like on hotel's pictures, had a musty smell, squeaking doors, dirty carpet etc. We was glad to leave as early as we woke up never to return.
Relaxing Too remote, you do need a car if your staying there.not even a small supermarket nearby
location; pool Additional charge for air conditioning not published; air conditioning in one of the two rooms only; no guest reviews on the web
Comfortable, friendly, homelike, small apartments close to everything (beach, tavernas, city, sights, airport). The apartment was simple and nice and the view was beautiful. Some nights were hot, so air conditioner was needed. We had also a car so it was easy to jump in and go around the island. The owners were really friendly, thank you! Small minus were the loudy karaoke nights of the hotel next to this (Panodrama).
wonderful view, relaxing atmosphere. the village is half a tourist trap but we were far from the crowd and had a great time.
Hotellet ar centralt belaget nara till hamnen, dar jag tidigt pa morgonen skulle ta baten vidare. Jag hade turen att ha en stor solig balkong hogt uppe utan storande trafik utanfor.
Hotellrummets utsikt var magnifik. Be att få bo på topfloor vån 6 så får man jättefin utsikt. Jag hade betalt för frukost och den american breakfast som hotellet hade var inget bra. Gott vitt bröd, men annars inget märkvärdigt. En ostsort, en skinksort. Lite frukt. Honung och chokladcream att ha på smörgåsen.
Difficult to find (no signs). Parking not so convenient. Not a great breakfast.
i liked everything.excellent service,quiet and discreet,very close to the beach and all other establishments.would like to have spent more time there. nothing really comes to mind
Ett mycket bra hotell med bra och trevlig personal!
Det bästa i hela Kreta,personal från andra hotell i Kreta borde lära vad som gäller servis och bemötande av gäster.Allt var fixat på en gång. Riktig super hotell! Europeisk standard, bra mat, fantastisk frukost. Det enda är att solen vid poolen är ganska sent på föremiddag ifall man vill spendera tid vid poolen på föremiddag.
Trevlig personal, bra service och fina rum.
Quite and calm atmosphere In 4 persons apartments in the second room was no aircondicion
It is near the beach and my room had a lovely view of the hills. The swimming pool was also handy to cool down after a trip to the nearby towns. There is a very well stocked supermarket next to it which made shopping and cooking in the room very convenient. The hotel owner, George, was very helpful - on two occasions he offered me a lift to the motorway and waited until the bus came to pick me up. He was also there to give me a lift back to the hotel. Some of the towels were frayed and the sheets had holes in them. On one occasion I saw a cockroach in the bathroom and had to cover the drains to stop more coming out. The toilet flush didn't work very well and I had to pour bucketfuls of water to do the job.
Small swimming pool- not "large" as in description.
Friendly welcome by the owner, free use of his pc/internet and a wonderful breakfast -name it and it was there! Area around hotel not attractive.
Hospitality was exceptional! Hotel garden was beautiful. Pool will be a plus when it is opened for the season. Owner/Manager George shared time to suggest ways to spend our first two days in Crete. A tasty, breakfast was served. George's travel ideas were fantastic, including tips on local cuisine. Air conditioner/heater was quiet. Room had hotplate and fridge. The controls for TV were not functional. Shower had no hook for shower wand. Toilet was slow to refill. (But the room was fine, and Maria from the owner/manager family provided us with water and carefully explained how to operate the heating/air conditioning system). We hope to return to Dioskouri Apts!!!
Perfect location in the heart of the city next to bus terminal . Friendly multilingual staff. Luxurious atmosphere.
The hotle is very well situated with near access to 25th of August St. and the Market. The view of the venetian castle and harbor from from the hotel is dreammy. The hotel itself is very designer modern inside while classic outside. The staff was very helpful and friendly. The breakfast buffet was wonderful. The salads were very good at the roof top restaurant. They arranged for timely transportation to Knossos and the airport. My only bad experience was a group of very roudy Japanese tourists which may have had too much to drink and woke me up at 12:30 a.m. on my last night here. Otherwise, this was a perfect stay.
Excellent, helpful and friendly service. Immaculate presentation Dinner was average - not up to standard set by the rest of the hotel
A luxury hotel with excellent staff and fantastic food. Located near marina, port and easy walk to shops, museums etc.
The building, the hard wood floors, the breakfast, people were nice. There were very few people working ! there was no one at the front door when we arrived and we had to walk to the receprtion to tell them we needed someone for our luggage... they send a girl(a waitress) to pick them up!!! I felt bad for her. There was something uncomfortable about how the ground floor was designed , the location of the reception behind all these glass doors!
Great service, nice room. Noisy at times as located in the proximity of the airport. Then again so is almost all of Heraklion and the windows keep out most of the noise. The step up chair provided in front of the bathtub to climb in and use as a shower is a nice touch but I prefer a separate shower without the climbing exercise.
Good hotel nice staff perfect location to start and finisch your trip to crete, next to harbour and airport, no noise and relaxed atmosphere nice breakfast
Location and attitude of staff
The location, staff, facilities - everything!
Everything. Very friendly and welcoming.
This hotel is very special, the rooms are really good, the nature around is astonishing and the people there are so nice and friendly like in no other place we have been. This is the second time we went to this hotel and we will be back again for sure!
Vergis Epavlis has been the best place where to relax and disconnect. It’s excellent place, the great breakfasts with an amazing sight, the comfortable and luxurious rooms, the quiet moments at the swimming pool… An exquisite attention from the owners as well as the little details has done these holidays the best ones. An unforgettable experience, we hope to repeat again. Gonzalo y mónica. All good things finish someday, so we couldn’t stay more days within this little paradise.
Great experience - I will return.
Quiet accommodation in a wonderful house in the typical landscape of Crete. Large rooms/apartments with an extraordinary design and views, superb service, nice dining room, unforgettable tavern Ethimico...
Great attention to detail given by staff to ensure the comfort and enjoyment of all guests. Rooms are large and spacious and tasetefully decorated. Balcony is a good size. Location is either perfect or a little bit remote depending on your point of view. For me it was a little remote but we had a hire car (essential) and it proved to be a good central base.
we enjoyed an amazing view, the most special hospitality, and a gorgeous place to stay, big and comfortable and beutiful rooms, we never wanted to go outside... to leave...
The hotel location is on a very nice beach, the staff is amazing!!! Very nice and helpfull!!! The rooms is very clean. There is a very good bus that conect the hotel diractly to city center and airport. No need to spend money on taxi All over the hotel there is a very strong smell of smoking. Discasting smell. A bit far from city center, need to take bus/taxi or be sporty and walk on the beach 4km