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The building, the hard wood floors, the breakfast, people were nice. There were very few people working ! there was no one at the front door when we arrived and we had to walk to the receprtion to tell them we needed someone for our luggage... they send a girl(a waitress) to pick them up!!! I felt bad for her. There was something uncomfortable about how the ground floor was designed , the location of the reception behind all these glass doors!
A luxury hotel with excellent staff and fantastic food. Located near marina, port and easy walk to shops, museums etc.
Great service, nice room. Noisy at times as located in the proximity of the airport. Then again so is almost all of Heraklion and the windows keep out most of the noise. The step up chair provided in front of the bathtub to climb in and use as a shower is a nice touch but I prefer a separate shower without the climbing exercise.
Perfect location in the heart of the city next to bus terminal . Friendly multilingual staff. Luxurious atmosphere.
Excellent, helpful and friendly service. Immaculate presentation Dinner was average - not up to standard set by the rest of the hotel
Good hotel nice staff perfect location to start and finisch your trip to crete, next to harbour and airport, no noise and relaxed atmosphere nice breakfast
The hotle is very well situated with near access to 25th of August St. and the Market. The view of the venetian castle and harbor from from the hotel is dreammy. The hotel itself is very designer modern inside while classic outside. The staff was very helpful and friendly. The breakfast buffet was wonderful. The salads were very good at the roof top restaurant. They arranged for timely transportation to Knossos and the airport. My only bad experience was a group of very roudy Japanese tourists which may have had too much to drink and woke me up at 12:30 a.m. on my last night here. Otherwise, this was a perfect stay.
Hotellet har funnits i mer än 50 år och renoveras varje år. Personalen är mycket praktiskt hjälpsam vad gällande att hitta rätt i staden och rekommendera intressanta platser på övriga Kreta. Frukosten bestod av för mycket halvfabrikat. Grannhuset är ett gammalt sjukhus som numera ockuperas av luffare.
Utmärkt läge mitt i "gamla staden". Rent och fräscht. Personalen mycket trevlig och hjälpsam. Bra frukost.
Rent och tyst fast det var mitt istan.
New and spacious rooms overlooking the pool with nice deco 4 stars hotels with no tea or coffee making facilities in the room. No bar service in the refrigerator. Changing towels and bedsheets every 3 days. Noisy from 9.45 in the morning because of the animation program!!! You definately have to follow a family holiday program.
The only thing good about this hotel was the girls at the reception. Food was terrible, sheets were not changed in 4 days. Room was very noisy. Pool small for a 4 star hotel. Tv not functioning the first 2 days. The general manager is the rudest person I have met for some time. Not worth the 4 stars - avoid at all costs!
Fantastic view of sea and mountains because hotel is up on the mountain, not at sea level. Amazing, delicious buffet breakfast. Large, bright room, large balcony. Large, well-maintained attractive property. Friendly staff. 2 pools with many lounge chairs
Location of hotel to the airport w/o having to stay in the city. Views of the sea. Beds were in poor shape and uncomfortable. Thin sheets, no mattress pads, pillows & bedding less than average.Loud discoi music at the pool bar until 11 pm, rather annoying.
Not much 1) the hotel did not have a lift. 2) I booked a non-smoking room and was placed in a smoking room. 3) the hotel was full of children which made it very innapropriate for a couple looking to relax. 4) the fire alarm went off at 3:30am causing all to evacuate the hotel (false alarm). 5) the bathroom was filthy. 6) the TV remote control did not work. 7) shower was blocked. 8) breakfast menu limited
struggling to meet the star rating
We had a lovely room with a good view and were generally quite satisfied. The food was mediocre and somewhat limited in choice.
The staff was very friendly and professional. The hotel looked magnificent and like brand new. Everything was top notch, especially for its price.
Ideal situation/location of hotel. Reception staff initially not very welcoming.
Excellent breakfast Very poor quality for money. Impossible to sleep because of noise from airplanes, cars passing in the street with very loud radios on all night, noisy motorbikes and so on. Depressing furniture. Poor view. Depressing surroundings.
Location was good for being close to the port, but the walk up a fairly steep hill with luggage has put me off from stying here again. Lack of communication about the breakfast that was included in the room rate, we were advised we could have our breakfast in our room but was then charged full rate for doing so
The hotel is centrally located, and offers free wifi in the lobby. There is no way this is a five star or even four star hotel. Our room was supposed to be non-smoking, but reeked of smoke and the bed was quite uncomfortable. The hotel was generally worn, from the lobby, which at first glance looked stylish, but upon closer inspection was run down. The helpfulness of the staff varied widely, and I did not appreciate the snickers from the woman at the front desk when I, rather than my husband, handed her a credit card to pay.
Everything. Breakfast was especially good. Staff very helpful. Nothing negative. A bit pricey but that is what you expect for a five star hotel.
This is an excellent hotel in a very convenient location for sight-seeing. Everything is nearby and close to the waterfront. The staff is friendly and helpful. A bit pricey bu you would probably expect that for a five-star hotel.
Near the airport, large and very well appointed room, we booked a sea view room and thought it well worth it, superlative breakfast including an orange squeezing machine and Cretan specialites with a notice saying what they were. Central location including proximity to the Archeolgical Museum (which is shut for rebuilding and a tempory exhibition of "highlights" is underwhelming). Being presented with the visa receipt after OK-ing bill and asked to fill in the "Tip" box. I had tipped appropriately as we went and I found this a little grasping
Helpful staff, good food, comfortable room, ease of access to airport
The staff were great & with a smile on their face. The Porter Con was absolutely fantastic (keep up your great service Con) & so were the reception staff. The Breakfast buffet had great selection. The motel was very clean & comfortable, close to restaurants & shops & also the port. We will stay there again. no
This is not a 5 star hotel. Hwo is responsible for evaluation?? I will not recommend to pay as 5-star hotel to anyone.
The breakfast and the Hotel receptionist very helpful!!!!!! The rooms were poor and aren't to 5 star standards!!!!!
Old furniture, bad smell. This is not 5-star hotel for sure.
Ett mycket bra hotell med bra och trevlig personal!
Det bästa i hela Kreta,personal från andra hotell i Kreta borde lära vad som gäller servis och bemötande av gäster.Allt var fixat på en gång. Riktig super hotell! Europeisk standard, bra mat, fantastisk frukost. Det enda är att solen vid poolen är ganska sent på föremiddag ifall man vill spendera tid vid poolen på föremiddag.
Trevlig personal, bra service och fina rum.
Det ligger nära flyplatsen och är lätt att hitta till. Däremot är frukosten inte mycket att skryta med!
Vi hittade ett bra pris på sista minuten - så det var ju bra för oss. Hotellet låg nära flygplatsen och i utkanten av Heraklion. Bra nä rman kommer sent med flyget. Trevligt. Nej
Låg nära flygplatsen. Tydligt skyltad väg dit. Frukosten. Vi kom i god tid innan frukost tiden var slut men ändå saknades flera saker som t.ex. yoghurt och personalen kunde inte fixa mer. trots att det var ganska få gäster där.
Hotellpersonalen var mycket seriviceinriktad och hjälpsam.Restaurangen kunde varit mer flexibel På grund av min diabetes bad jag om lättare kost, vilket visade sig mycket komplicerat. Hotellet är mycket trafikstört. Vilket borde ha informerats.
fint rum, bra personal något hård säng
Relaxed atmosphere. We enjoyed being able to walk to the beach from the apartment. Driving directions to the Aquarius Apartments was much to general on Google. We need had to stop several times for additional direction from the airport.
The place was quite and the stuff was friendly. Also it was near the beach and easy for parking. You dont have Internet in the room.
Location to the beach The cleanliness, the staff, and the price (for what we got)
Good services for self-catering (though no oven). Friendly helpful staff. Very quite but a very safe 3mins walk from the main village and nightlife. Good currency exchange facilities and car hire close by (3 to choose from). Can buy all your holiday gear there (in the village), from flip-flops and shorts to inflatables. Hotel was great, we were self-catering so we didn't try the food though. They had the standard continental breakfast with cornflakes if you want them. Theres a staff of about 5 people so they haven't employed a michellin stared chef but you can get salads or sandwiches if you ask. Nothing fancy but good. We got milk, special K, eggs, bread and bacon from the local shop.