Riga hotell

Plus: Allt var toppen! Omsorg om detaljerna på alla sätt!

Plus: First of all I would give compliments to the staff. They are awesome. Secondly - Beautiful and authentic hotel in very good location. Thirdly - Wonderful food and drinks. Highly recommended.

Minus: Everything was superb

Plus: Location service comfort

Plus: Room was very nice and charming hotel.

Minus: Needs a cocktail lounge.

Plus: Staff was very helpful.

Minus: No parking.

Plus: Hotel is modern clean well located and all the staff we encountered were brilliant. Great breakfast and superb dinner.

Plus: Hotel is located in the centre of the Old Town which is the most beautiful place. Our room was absolutely stunning. I ordered a junior suite but on arrival we were upgraded to a deluxe. Breakfast was absolutely first class. Concierge was very very good and lovely. My wife had an Indian massage which she said was very good and took her back to the time she spent there. Their complementary candied sweets are delicious.

Minus: Despite having a roof terrace and insisting on using it while the weather was good, both times we tried to make use of it we were made to feel as though we were an inconvenience. One evening before heading out for an evening meal we decided to pop up for a quick drink before we left. Despite the terrace being almost empty we were told that we could only order drinks if they weren't "too complicated" and even that seemed like a chore for the gentlemen serving us. We were left feeling rather disappointed which wasn't a great start to the night. For a hotel of this standard and one with few communal areas I would have expected much better. We gave up on the terrace in the end as we felt it wasn't worth the hassle.

Plus: Very quiet, comfortable hotel, excellent location. Nice interiors and the staff was great!

Plus: The size of the room and the bed. Friendly staff in the reception. Easy to find parking close to the hotel, although it's located in the old town

Minus: You could order hot food for breakfast, but the kitchen is so slow that you have to wait for 45 minutes before you get your fried eggs or any other food from the breakfast menu. Don't expect the hotel to change the bed sheets every day or wash any glass or cups that you have used. The cleaning feels like a one-star hotel.

Plus: The hotel is stunning inside, the room (went for the king suite) was really spacious, with lovely original french doors separating a study and the bedroom, as well as lovely wooden windows bringing lots of light into the room and a very comfortable king-sized bed. The breakfast was one of the best I have had. The location is of course superb. Will stay again when I'm in Riga.

Plus: Excellent customer service truly take need your comments into account. Nice view in the room of the Dome on the 4th Floor. Breakfast was truly super.

Plus: The staff were very professional. The hotel had a great restaurant (we ate there 2 of the 3 nights we stayed at the hotel). The room was spacious. The location was good but there were some hotels with better locations.

Minus: The shower floor was very slippery (I told the reception staff of this issue) and the sides of the beds were very soft and both my wife and I woke during the night because we rolled near the edge of the bed and almost fell out of bed.

Plus: Iocation

Minus: Smell of cigarette smoke in the hotel lobby which spread from the smoking allowed hotel casino

Plus: Hotel is world-class. Everything is done with elegance and sophistication. The hotel itself is beautiful. my room facing the park was outstanding.. bed spectacular. The Spa maybe the finest hotel spa...they have a HOT STONE CHAIR (3)..you give yourself a hot stone treatment just by sitting in it... beautiful dream, sauna, cold plunge, massage/mud room,...and in the beautiful pool... another thing I have never seen ..a standing Jacuzzi...you hold on and the air lifts you...I used it on my back, biceps...lasts about 3 minutes... Now to the breakfast.... outstanding selection of everything...the Baltic countries know fish ..2kinds of herring, excellent smoked salmon...the do a wonderful variation on Eggs Benedict w salmon called Eggs Royale... I have stayed at Kempinski now 3 times... Vienna, Budapest and Riga... while not in every city I travel to...I will seek out Kempinski wherever I go.. I have stayed in all the finest world wide hotels..Mandarin, Shangri La, Peninsula...from my experience....Kempinski maybe the best in world

Plus: Excellent location. Comfortable room and bed, very clean bed linen and bathroom towels.

Minus: Not a thing.

Plus: Staff was excellent from arrival through departure. Breakfast was very high quality with extensive options. Guestroom design was very thoughtful and functional.

Plus: Toppklass Reception - alla i receptionen, från de som tog hand om baggaget till receptionschefen! Rummet var till full belåtenhet. jätteskön säng, bra med utrymme både i rummet och i badrummet, med bad och dusch - extra plus att duschen och badkaret var separerade (i samma badrum) Frukosturvalet, jättebra! Med olika typer av ägg, belgiska våfflor och pannnkakor - det var fräscht!

Minus: Servicen i Frukostmatsalen, det tog för lång tid innan man kom och frågade om man var klar med en tallrik, dvs en tom tallrik stod alldelses för länge och jag fick be om kaffe 3 ggr, efter första koppen, vilket oxå var lite under den servicenivå som det borde vara på detta hotell.

Plus: The service is fantastic

Minus: I would like breakfast to open earlier

Plus: Comfortable room, spacious bathroom, modern spa, great service, great breakfast, great location

Minus: In spa relaxation zone temperature could be warmer or they could provide blankets- felt little chilly after treatment.

Plus: Otroligt trevlig och tillmötesgående personal. De gjorde alla att hotellet kändes så personligt och trivsamt. Mycket lyxig frukost. Extra guldkant gav Viktorijas fina tips. Vi kommer att rekommendera hotellet till våra vänner.

Plus: I really lived the hotel ! The location is great and the room is a dream! Decoration is so beautiful ! The rooftop was the best !! I wish to go back

Plus: the staff and location

Minus: Nothing

Plus: Everything is great

Minus: I did not like that hotel takes sequrity 100$ from the credit card because they think that I might eat something from a mini bar, then they promise to return, but bank takes also transaction fee 11$. They will return 100$, but 11$ I have to give for nothing, even though I do not use anything from that mini bar. That is not good. Also prices are extremely high in restaurants and cafes. For 2 glasses of champaine to pay 40 eu is too much.

Plus: I highly recommend try SPA, especially this small two people sauna with special treatment. I like this hotel all, building, interior, my wife,...!!! This hotel really is 5 stars hotel.

Minus: Your private car parking is tricky, but possible. If you use limousine, no problems.

Plus: The location, The staff, Great hotel

Plus: Fantastiskt bra rum och faciliteter. Jag skulle mycket kunna tänka mig att återvända till Riga bara för att få bo på samma hotell igen.

Minus: Det fanns inget jag egentligen inte tyckte om. Men om man måste nämna något så kanske kanske utsikten mot bakgården var så trevlig. Men det var inget jag tänkte så mycket på.

Plus: Beautiful Art Nouveau building smack in the centre of the old town with view of the cathedral towe, excellent amenities, friendly staff

Minus: Noisy partying all through Saturday night, inadequate sound insulation. The courtyard side might be a better choice on weekends, but you’d forfeit the lovely view.

Plus: The location was fabulous, just around the corner from all the major sights of the Old City.

Minus: Nothing

Plus: Just about faultless and very good restaurant as well. A great place to stay

Plus: Very large bedroom and comfortable bed, mini bar is a great in this hotel also. Breakfast is located downstairs with view on a quiet and typical pedestrian street of the centre in Riga.

Plus: Everything was a on super high level: style& design, cleanliness, attitude of staff, breakfast, location of the hotel. There is a kitchen in the room, free water, tea and coffee. Also rooms have a friendly to wheelchairs width of doors and showers.

Plus: Spacious renovated beautiful room. Breakfast with various choices. We appreciate their kind reception staff, who took care of tracking our lost baggage to the airline and keeping us updated. Thank you. We’ll come back to you on our next stay in Riga too.

Minus: One evening we found many small bugs flying around in the room, for the cleaning staff kept the windows full open. But overall we enjoyed our stay very much.

Plus: Excellent stay according to all parameters.

Plus: Frukosten godkänd men matsalen slamrig, akustiken inte bra!

Minus: Rummet var bra storleks- och utrustningsmässigt men samtliga fönster vette mot husgavlar, mörkt!

Plus: Beautiful hotel-inside and out! Its location is incredibly central. The rooms are spacious with a modern and clean design. The toiletries are very nice, and I had a beautiful view of the street. The hotel staff are very friendly, particularly given the generally poor customer service in Latvia. The breakfast has many options, and I loved the crepes and quiche.

Minus: The coffee in the room is undrinkable, and I am not a coffee snob! It was so bitter. If I woke up late, then I could get a coffee to go when the breakfast was open; however, when the breakfast wasn't open, I had to wait for them to open to get my morning coffee. It was very difficult for someone who needs caffeine. If the front desk staff could be trained on how to operate the espresso machine before breakfast opens, it would be perfect. I would also suggest that you definitely change your instant coffee options!

Plus: Great quality, spacious room with all necessary facilities for family. Friendly and helpful staff, good breakfast, historic building in the very heart of the old town.

Minus: As it's very central part of the town few nights were a bit noisy.

Plus: Väldigt behaglig miljö. Lilla hotellet med alla bekvämligheter som stora mer kända hotell har!

Minus: Inget!

Plus: Room quality is excellent. Comfortable and cosy Personnel is very friendly, responsive. Spa treatments super

Minus: A little bit of noise coming out from the cafe downstairs, not disturbing when windows shut. Anyway, the best choice for us in Riga

Plus: The understated elegance; the professional, helpful staff; the efficiency of operation, including housekeeping; cleanliness; spaciousness of rooms; and, quiet but central location. Well-appointed beds.

Minus: Only the coffee was not superb, although good.

Plus: Beautiful rooms, great restaurant and great waiting staff in the restaurant.

Minus: We booked this hotel to get ready for our wedding. The receptionist (I think his name was Leo) was rude. First of all he "doubted I had booked two rooms" (I had), and then when he finally found the booking (I had to show it to him on my phone), told us if we needed anything (like an extra duvet) we need to say so now so that we don't disturb housekeeping staff later (it was 6pm so not late). At that stage we hadn't even seen the rooms so had no idea what we might need ... As we were getting ready for a wedding we had many bags - no offer to take them up to the room and didn't even show us where the lifts were. Also didn't give any information about breakfast, facilities etc. Completely ruined the whole experience for us all.

Plus: Everything was fantastic

Minus: No 24h food service.

Plus: Location

Minus: Breakfast Gym Bar

Plus: Location and staff

Minus: Breakfast by far too expensive!!! Fitness could have been better!!!

Plus: Väldigt gott men lite snålt med variationen

Plus: Bergs is a lovely hotel situated close to the attractions and just outside the old city. We had a spacious room, good bathroom, complimentary chocs, parking 100 metres away and lovely people. Pleasant varied breakfast, we were 100 yards from a lovely park. 3 blocks from the opera house and in easy reach of the old city though another beautiful riverside park. The Trends restaurant did imaginative modern cuisine. Restaurants in the old city were 10 to 15 minutes walk depending on where you want to eat. The Art Nouveau area is close by too. The staff were brilliant. The waiter at Trends got soaked moving us off the terrace when there was an unexpected downpour. We stayed quite dry. A receptionist came in the car with us to make sure we got to the parking lot OK. Riga is a very elegant city.

Minus: We did not care much for the associated Berger restaurant but there are plenty of other options.

Plus: We enjoyed the size of the room and the comfortable beds. The couch was also comfortable. The lighting was excellent. The size of the bathroom was very nice as was the cleanliness of the room and bathroom. We were very pleased with the location of the hotel since it was right across from a very beautiful park that we walked in everyday to get to various sites in the city. The food in the restaurants right near the hotel was very good and the prices reasonable. We enjoyed seeing and hearing a wonderful Brazilian band one night during our stay.

Minus: We had a buffet breakfast at the hotel restaurant and didn’t like the fact that it cost 60Euro . The selections were poor as was the food. In our opinion breakfast was extremely overpriced.

Plus: It was super clean and in a good location, close to the restaurants and bars.

Minus: Can’t think of anyhing that I didn’t like

Plus: everything

Plus: In the heart of Old Riga, surrounded by pedestrian area, all sorts of restaurants, walking distance to any tourists' attraction, this little jewel of beauty and sophistication. The best choice you can possibly make! ♥️

Minus: There is nothing not to like there, it is just perfect.

Plus: The interior is very stylish and our room was very cosy. Everything is new and feels fresh. The bed and pillows are very comfortable. The staff is super friendly and helpful. The breakfast is very good and offers only the best products. The coffee, eggs and pancakes are made to order, so that they are served fresh and warm. The location is amazing, with countless bars and restaurants around.

Plus: Hotel interiors meet the highest standards, very fine furniture and decorations. Bed was very comfortable.

Minus: The hotel is located right next to the night club and in a place with very active night life in general. On the summer weekend night the noise was heard despite good windows. Shower overflowed, flooded the bathroom.

Plus: The stuff was very very polite and helpful. They are the best! Very comfortable room with amazing view on the old Riga. I had real pleasure staying there. I have shared some of the most memorable moments of my live with your hotel!

Plus: A great gem in the centre of the old town and amazing value for money.

Plus: Rummet jag o min vännina delade var fantastiskt! Rymligt, rent o fräscht, bra badrum o fantastisk utsikt mot torget på utsidan. Personalen var supertrevlig o tillmötesgående. Frukosten toppen, då det fanns en kock närvarande som fixade det lilla extra.... Att upptäcka att hotellets läge är så centralt gjorde oss så extra glada.

Minus: Jag har förstått att man kan få rum utan fönster. Det hade jag inte tyckt om! Jag fick inte det dock så jag är supernöjd. Det SKA framkomma i bokningen ifall det rum man bokar INTE har fönster, om det är så. Jag tror inte det är specificerat. Jag hade tur...

Plus: New, clean and beautiful. Great location for walking the old town.

Minus: It’s situated next door to an all night strip club with booming music, the base of which can be heard deep into the morning hours. Not good for getting a good night’s rest.

Plus: New and stylish rooms, great breakfast. Good location, although it comes with disadvantages too.

Minus: The noise!!! I could hear everything that was happening outside and there was plenty...

Minus: My room had no window to the outside just the courtyard which was indoors

Plus: Location

Minus: The hotel shares a dividing wall with a nightclub and the ear plugs supplied do not dampen the base thumping through the wall to bedrooms that face the nightclub. If you plan on going to sleep intoxicated after 5 am, not a problem!

Plus: Very nice property overall and great staff!

Plus: Fantastisk personal!

Plus: The location was very good for visiting the old town. The breakfast was very good, withered personalized egg offerings as well.

Minus: The staff member at check in was not very welcoming.at first he seemed he couldn’t find my reservation and then asked if we wanted two rooms. He didn’t even show us the elevators.

Plus: Breakfast was very very good. Nice omelet chef and staff was very friendly and attentive.

Minus: Not much to suggest. All around, an excellent property.

Plus: Fantastic hotel, spacious luxurious rooms and great staff, always willing to go extra mile for the customer. We will be 100% back!:)

Minus: The spa area didn’t have jacuzzi or pool, problems with parking by the hotel

Plus: We are indeed happy to stay in a very friendly environment. All staff are exceptionally friendly and are ready to help. Highly likely we return again and again.

Minus: There is nothing you may criticize here. Furniture is user-friendly and standard lamps add home flavor to one’s room. Interior design is relevant to the established style.

Plus: Vänlig personal, speciellt Valeria i restaurangen, som tyckte om vår hund och den älskade också henne.

Minus: Ett så fint hotell borde ha kaffekokare på rummet och grönkålatis kaffe dygnet runt i aulan. Hundavgift 30 € per DYGN är orimligt. Det behövs inte specialrengöring VARJE dag !

Plus: Location. Staff were very friendly.

Plus: Fantastisk frukost, fina rum och trevlig personal. Personalen pratade bra engelska och fixade parkering direkt utanför hotellet för endast 20€ dygnet.

Plus: Breakfast

Minus: Small screen TV, low cielings (5th floo)

Plus: The staff was so nice and accommodating. My son especially liked the decorated cookie they left for him upon setting up his extra bed and the parrot of course. The building is beautiful and the location couldn’t have been better!

Plus: It was the third time (at least) that I stayed at this hotel, and I like it a lot. Nice location, pretty comfortable if not to say cozy, nice bar where smoking is allowed (yes, I still do it), good breakfast and friendly personnel.

Minus: Well, one particular disappointment is that the hotel seems not to realize that one big (queen or king size) bed is not equal to to twin beds even if they are drawn together--it is not very convenient to be in danger of falling between them.

Plus: This is a tremendously good hotel, well worthy of its 5* de Luxe rating: attentive staff, fine breakfast (with small variations from day to day), a lovely sauna that you can book for private sessions, an excellent location - truly excellent.

Minus: It's impossible to think of anything. This is an outstanding hotel.

Plus: Breakfast was horrible was waiting to get table 30 min. Stuff really unprofessional

Plus: everything was great. modern rooms, facilities, staff, wifi. didnt have breakfast tho.

Plus: Rum 703 är magisk

Plus: Inredning. Läge. Balkong.

Minus: Trist frukost. Hög musik i matsal. Dåliga kuddar. Fick inte ny trots att vi bad om det.

Plus: There was doublebooking on our room so we were transferred to Radisson Blu. At start we got a bit fustrated but we got premium class suite and complimentary sparkling with some fruits etc. so we couldn't be happier. Thanks a lot! That really made our honeymoon! Breakfast was also amazing!

Plus: Great view, facilities and staff. Hard to leave, want to live there

Plus: Exceptional receptionist who had the dedication to follow through on every detail.

Plus: The place was suited for me very well, amazing soft bed and nice facilities.

Plus: good location, not bad breakfasts.

Minus: When we arrived to Riga and reached hotel were really surprised, because hotel administrator said that our apartments are not free for us. This apartments were booked and paid by us in few months before. As option he offered free room in another hotel (Radisson Daugava) and free taxi transfer. We confirmed, because there was the single option for us - in that day almost all hotels in Riga were occupied. Room in Daugava was awful, it was narrow soviet-style apartment for 2 persons (there were 3 of us in this trip), with strange smell, dirty wallpapers and fungus in the bathroom. Hair-dryer was broken (it was hardly embeded in the wall and did not work properly). Also there were some plumbing problems - after taking shower floor always was wet and slippery. We have suspicion that apartment which we booked was oversold to another people for more expensive cost, and hotel administration decided to give us some another cheeper room.

Plus: The continental breakfast was pretty simple but tasty. To get a cup of coffee you must catch single waiter girl and when there's a lot of people coming for breakfast at once in the morning you can wait for your coffee for quite some time. The Restaurant is really nice in the evening, the food is tasty and great! The rooms were tidy, spacious with all necessary kitchen facilities, cutlery etc. The location is just 10min of interesting walk from the old town.

Minus: I've booked the room in many months before and asked for particular corner room and I was promised to get one but upon arrival they didn't hold their promise and I got a room which was the only one of the whole floor that doesn't even have a side street view. I will not pay upfront next time as I don't like staring into the backyard. It was a bit frustrating as I clearly stated that when the hotel confirmed my stay by phone 1 week before arrival.

Plus: Good location, friendly hotel staff, clean rooms, nice interior, comfortable room

Minus: a bit clogged sink in the bathroom, there was no door in the shower, so floor got wet

Plus: Clean and quit

Minus: Some times . mistakes with my reservation!

Plus: The rooms are excellent, spacious and beautifully designed.

Minus: It would be perfect, if there was sauna in the hotel :)

Plus: We were totally surprised: we stayed at this hotel three years ago and thought it was a basic hotel with ok breakfast. The hotel has renovated the restaurant, playground (outdoor) for the kids and the terrace. Wow, a huge improvement! Also the breakfast was so much better, just like in a four star hotel.

Minus: The room was tidy, big and comfortable. Bathroom didn't smell too good, would need an update.

Plus: Good restaurant, perfectly located between highway and lake for swimming and relaxing

Minus: Maybe a little loud from the street - depending on location of the room

Plus: The environment, flowers and pines around, restaurant terrace, nice lake shore, delicious breakfast, very helpfull personnel.

Minus: The rooms and beds need renovation, beds are squeking when you lie on them.

Plus: Perfect location, secured parking, breakfast in open terrace acing the beautiful lake..

Plus: Very nice hotel, good location for travellers. Excellent breakfast.

Minus: A/C only switches when it's more than 25 C outside. Yet if you'd like a cool room during a night and AC does not work, you cannot open the windows either due to noise.

Plus: Altough no gluten-free bakery was available, the breakfast is good for someone without gluten- intolerance. The sorroundings are nice. The building is modern. Enough plug-ins for laptop, chargers, etc.

Minus: There was black mould in the shower. They said they could offer gluten-free breakfast, but no gf bakery was available. They claim they are dog-friendly hotel, but there is a sign that no dogs are allowed on the premises. The noise of the main road can be heard with open Windows.

Plus: Large clean room, comfortable bed. Good breakfast, lots of choice. Helpful staff.

Minus: Very expensive restaurant. Rooms could do with a bit of updating. Lots of road noise.

Plus: Every time that we come to Riga, we come to Baltvilla and it's always a good choice. The rooms are large and nice, even if a little minimal. Rooms such as hotel are clean and comfortable. The Staff is friendly and professional. Breakfast is very good with cold and warm food. This tima there was a wedding but all has been professionally managed and we had'nt any problem.

Plus: Great location, friendly staff, clean & comfortable room

Plus: Frukosten suverän som alltid. Den nya menyn. Specielt fisken. Inget att klaga på.

Minus: Kan inte komma på något.

Plus: Perfekt

Minus: Den unge man som klippte gräs bör ha hörselskydd när han arbetar. Om några åt kommer han att ha nedsatt hörsel.

Plus: breakfast was ok, but i didnt find glutenfree bread.

Plus: Ganska

Minus: Internethastigheten

Plus: Staff was nice and polite. Dinner and breakfast that was included was very good and it’s recommended to add this to your stay. Rooms was very big, clean and very good isolation . Hotel is very central and new.

Minus: Nothing to complain about to be honest.

Minus: Unfriendly staff! Crazy to keep a deposit after checking out! So you don’t trust your guest?

Plus: Utmärkt frukost. Perfekt läge.

Minus: Saknade pool och gym.

Plus: Hotel and room was spotless and the hotel is in a great location. Reception and breakfast staff are very polite, friendly and helpful. Breakfast is excellent with everything you could wish for on offer.

Minus: The evening restaraunt staff were very unfriendly and everything seemed to be chore for them.. Even to the point where they couldn't be bothered taking you to your table.Just pointed at one at the far end of the dining room. Half board menu is very restrictive and we would never have taken this option if we had known how poor the choice was.

Plus: Bra frukost och bra mat i restaurangen.

Minus: Det kunde varit billigare.

Plus: Location. And Perfect For Families.

Minus: Staff At The Reception.

Plus: Breakfast was very good and the room very nice and clean. The bed was very comfortable.

Plus: Everything was perfect!

Minus: Nothing! Everything was perfect!

Plus: Room was large and staff ultra helpful

Plus: Stort och fint rum. Tyst. Läget utmärkt. Personalen i receptionen trevliga.

Minus: Frukosten kunde vara bättre.

Plus: Gave one hour of late checkout and a room upgrade

Minus: Charged for a shaving kit which is provided free in most other hotel. Lack of Gym facilities. Our double bed was two single beds with a single mattress on top and 2 separate duvets which made sleeping together uncomfortable

Plus: The location is perfect!

Plus: Management and staff were outstanding handling any request or problem. Highly recommend.

Minus: Breakfast was dicey. Very little fruit. Ran out Of items.

Plus: Excellent place, great location very high quality service! Very friendly and helpful staff! Thanks for welcoming

Plus: Very friendly staff

Minus: Little bit noisy. You can hear your neighbor's

Plus: Locatio, stuff, parking

Plus: Perfectly located. Near pretty much everything you need to see in Riga. Plenty of restaurants, cafes, bars, pharmacies, markets, public transportation, etc. Amazingly quiet for being in such a busy corner of Old Riga. Bonus points for the staff for preparing 2 huge bags with breakfast items for me and my daughter when we needed to check out at 3 in the morning to catch our flight! The kind receptionist even brewed some fresh coffee for me. Great customer service!

Minus: The only issues we found were the curtain that let light through it and the noisy AC - it was like something was constantly dripping rhythmically keeping me awake for a while. Super annoying.

Plus: Proximity to Old Town & easy access

Minus: Across the lane from Rock Cafe, very noisy & unsavoury on Friday & Saturday nights...closed at 8 am when the last dregs left

Plus: service and food

Minus: The orange juice was not good

Plus: Bed and pillow were very comfy. Room spacious. Staff wonderful.

Minus: Bigger waste basket and Kleenex would be good. Shower tricky.

Plus: The hotel is in the centrum, great location. Breakfast is also good. I expected more beautifully decorated room. The lunch in hotel was great, and very good price with discount for hotel guests.

Plus: Ganska bra kontinental frukost. Mycket bra läge i gamla stan, nära till de flesta sevärdheter. Bekväm säng. Rent. Bra med värdeskåp på rummet.

Minus: Att behöva lämna nyckeln i receptionen varje gång man lämnar hotellet, vore bättre med kortnyckel.

Plus: Personalens hjälpsamhet i samband med förlorad väska på flyget. De skötte alla kontakter med flygplatsen. I övrigt mycket trevliga och hjälpsamma.

Minus: Ingenting

Plus: Location, car parking

Plus: The hotel is right in the center of the city, The staff was very friendly and helpful. The room was quite big, well furnished, with all the necessary available. Breakfast was quite ok. Very good hotel for the money paid.

Plus: bra frukost bra läge coh fina och städade rum vänlig personal

Plus: Exceptionally friendly service, nice and clean room, excellent location in the city, parking possibility (remember reservation for the parking!), very fair prices.

Minus: The berakfeast is perhaps not the first European high standard, but variegated with regional receipts.

Plus: almost excellent overall experience

Minus: inability to cope with disturbing outside noises during night time

Plus: Very central location, in the middle of the old town, the room was very comfortable, everything was fine.

Plus: Central location and friendliness of staff.

Minus: Difficult to park closeby and noisy at nights due to nightclub over the road

Plus: Hotellets läge i gamla stan är perfekt, men man får leva med att det är lite ljud från närliggande klubbar, särskilt fredagkvällar och sommartid. Detta har inte hindrat oss att återvända flera gånger. Personalen är trevlig och serviceinriktad, rummen är funktionella, ingen lyx men alltid rena och fräscha, där finns det man behöver. Man får verkligen valuta för pengarna. Vi kommer att bo här varje gång vi åker till Riga.

Plus: Hotellet ligger i ett perfekt centralt läge, det var bra frukost och trevlig personal.

Minus: Inget särskilt egentligen. Kanske lite för mycket heltäckningsmattor.

Plus: Motsvarade mina förväntningar, vilka hade uppstått efter att ha läst en rad positiva kommentarer om hotellet

Plus: Mycket vänlig och hjäpsam personal, städerskorna inkluderade Maten god, Den manliga servitören personlig och tillötesgående. Jag tycker det är Rigas bästa hotell även för icke lettisktalande.

Plus: Great hotel!! It's located in the old town near Riga's most important attractions. Rooms are clean, functional and pretty. Breakfast offers every type of food!! I can also say that the price for one double room is really cheap: an incredible relation quality/price!!!!

Minus:

Plus: Location, facilities

Minus: We would have liked to have seen the tea/coffee and milk replaced each day when used.

Plus: Service and breakfast.

Minus: Great service and staff. But the bathroom is average, should be better for this price in Riga.

Plus: Fantastik staff

Minus: The lenght of the stay

Minus: Bil parkering är dålig(((

Plus: Excellent dinner in the restaurant and breakfast buffet. Helpful and friendly staff, convenient location

Plus: Nice, clean hotel. Very comfy bed, feather pillows etc. Soundproof rooms. Very good breakfast. Complimentary earplugs was new and nice surprise. Comfortable, safe parking underground.

Minus: Price (but honestly, its probably worth it:))

Plus: it wasn't my first time at this hotel. I like the location, staff is always helpful and friendly, pillows and bed is very comfortable.. but this time the quality of the breakfast was not the same as before. That's why I said its not worse the money. Cottage cheese, porridge was low quality. baking goodies wasn't fresh everyday. Some days at 9;30 a.m many things were missing and nobody was bringing missing food , at least you ask....Every day was luck of plates small and big, so you don't know where to put your food. Seemed that it wasn't enough staff at the breakfast. I wish things will change.. I love this hotel and I love my morning breakfasts, hope things will change.

Minus: breakfast

Plus: Good standards, perfect location, amazing service

Plus: Great hotel, lovely! Everything is perfect!

Plus: Väldigt trevlig och hjälpsam personal

Plus: Bra läge. Sängarna är väldigt mjuka och sköna. Bra frukostbuffe.

Minus: Rummen är jättelyhörda som kan vara störigt! Middag på hotellets restaurang är avskyvärt. Hål dig borta från denna restaurang. Det finns så mycket bättre restauranger runt hotellet.

Plus: Everything.

Plus: Location, general layout (especially the frontage), the staff and the delivery. Really enjoyed our stay and loved the location.

Plus: Very clean and cosy. Magnificent breakfast. Fast room service. I surely recommend this one because it's a great buy for this money. Minor thing - if you stay not alone in the room there would be some privacy matters because bathroom has a glassdoor.

Minus: There were no booking.com reservation when I arrived, but I was lucky they had room I wanted and I showed them my confirmation so everything worked out great. Parking cost me 18$ for the night and at the morning park-machine didn't take my card, which I used minute ago to pay for the room, so I had to come back at the reception.

Plus: Hotellets fräschet och interiör samt dess läge.

Plus: New, clean

Minus: Poor breakfast, room service not ip to the level, ot really right in the very center, takes a walk (on a rainy weather doesn't seem to be so near from the main sightseeing)

Plus: I liked the location of the hotel. It was easy to explore the centre of Riga on foot from this hotel.

Minus: I found my room rather small and the bathroom with its bright lighting rather intrusive.

Plus: breakfast, room and staff

Minus: no pool- having to pay to use the pool at the sister hotel

Plus: Very nice location

Plus: Utmärkt läge. Trevlig lobby med en trivsam bar. De stor rummen mycket fräscha och komfortabla.

Minus: Varför tror alla arkitekter att det ska vara helt öppet in till toan bara för att man kallar det för designhotell?

Plus: Läget utmärkt, god service o mtk bra frukost.

Plus: De var god mat,,fina rum ja allt var helt perfekt,,

Minus: De ända jag kan tänka mej var ju att de inte fanns nån Pool på hotellet,och förstås dåligt med TV kanaler på engelska.

Plus: Allt var till full belåtenhet.

Minus: Vi har en reserverad synpunkt på att inte toalett/hygienrummet hade någon dörr.Man kanske vill vara "privat" vissa stunder på toaletten. Detta var emellertid ingen stor sak,

Plus: Everything was excellent.

Minus: None.

Plus: We booked twin standard room but asked for double and they provided us with better double bedroom at the same price as twin. The interior and exterior design of the hotel is very good, the atmosphere is nice, the barman at the bar is great - he makes better cocktails than at Sky line bar! The bed is very comfortable, the bathroom was always clean. We spent 10 days at this hotel and never had any troubles. The breakfast is very good with big variety of various kinds of food. Despite the hotel was full at the time we were there we never heard any sounds from neigbours.

Minus: It was a little bit dusty in the room (shelves, table), so it should be better cleaned. Otherwise everything is perfect!

Plus: Location and SPA

Plus: Reception and restoran teams.

Minus: The room has a guide on how to save electricity, water, towels and air conditioner. On the other hand, the hotel saves on the guests' account and provides a bottle of water on the first day only. Unworthy for a 4 star hotel.

Plus: Great location, nice to have the pool and spa too

Minus: The lighting in the room was terrible - really needs to be improved

Plus: Good location

Minus: None

Plus: Good breakfast. Nice clean rooms. Excellent location. Nice spa.

Minus: Later check out

Plus: Bubbelvinet till frukosten.Spa behandlingarna.Ett mycket trivsamt hotell.

Minus: Sängarna var för hårda. Musiken i frukostmatsalen var för hög. Barn som lekte och stojade i relaxpoolen.

Plus: Very clean and quiet room. Large bathroom. Location is very good for exploring Riga.

Minus: It was very crowded in the restaurant for breakfast.

Plus: Location. We'll located in the old town. Lots of restaurants and landmarks are close by. Shopping mall and supermarket too. All in walking distance. And about 10 min walk to the big market. Also windows could be opened so lots of fresh air.Would stay here agian.

Minus: Parking was a bit complicated and more expensive than I was told in the email. Breakfast was very crowded. And could be better. But that's what I thought from all my hotels in the baltics.

Plus: Right in the centre of old town Riga

Minus: Better fruit selection at breakfast

Plus: Staff are very good and nice people! I stay at Wellton every year when I visit Riga!

Plus: Located in the Old Town with lots of bars and restaurants at the doorstep. Breakfast and the one dinner we had was high quality. I took an upgrade to a Superior Room which was spacious and quiet.

Plus: Det bästa med hotellet var att det var så centralt till allt

Minus: Spa:et var stängt under högsäsongen å det är ej bra!

Plus: Great location and hotel. The room was very clean and the buffet breakfast had a lot of good choices. Definitely I will come back here either for business or with my family.

Plus: Everything was fine

Plus: fresh

Minus: low gym equipment

Plus: Nice and clean, comfortable room,very good breakfast

Minus: Noise from road

Plus: Jag har det här hotellet som min favorit i Riga Brukar besöka Riga med jämna mellanrum. Det är ett lagom stort hotell med super bra personal och standard på hela hotellet . Perfekt frukost. Sedan så har hotellet en personlig stil Som jag tycker om . Lagom nära till centrum, med buss tar det bara 2min.

Minus: Saknar instruktion av värme justeringen på rummet. Saknar överkast till sängen.

Plus: New hotel for a normal price.

Minus: Small parking

Plus: Det är okej.

Minus: Städning i duschen. Inte bra dammsugat på soffan.

Plus: Perfect breakfast and dinner

Plus: Big room, comfortable bad, silence. The light under the bad is a nice idea!

Minus: The only bar closed at 23:00, shower without door.

Plus: Checked in at the hotel very late, girls at the reception was very polite . Booked room for 2 adults , but stayed myself with 2 kids. While reserving room requested double bed and sofa bed option. Hotel was expecting 2 guest only . At the check in receptionist apologized straight away about not prepare bed linen for the third person and it was delivered to our room in few minutes . Great service and attention to detale . Our room was on the 9th floor with the balcony. It was late but we could enjoy the view of night Riga. kids loved lighting around the bed head rest . Cleanliness of the room amazing. Kettle mini fridge in the room. Wish could stay longer :)

Minus: Loved everything,just missed an iron in the room,love my clothes ironed :)

Plus: Nice modern business hotel suited to travellers too. On the opposite side of the river rom the Old Town but the healthy walk across the bridge is easily doable and with taxis and Bolts so cheap and plentiful that is hardly an issue. Good light snacks in the restaurant and a passable breakfast.

Minus: The beer selection is not great but could be worse. For some reason all the coffee machines were playing up. Enough parking but they cahrge.

Plus: Good bed! Excellent breakfast.

Minus: Maintenance for the gym could have been better: One of the 2 treadmills was not working correctly (informed it when checking-out). Let’s see if it has been fixed for the next visit. Also dringing water machine was out of water for my 2 night stay. As you can see, not many things to improve.

Plus: the location was very central to what we wanted to see. was a recommended location on trip advisor we were pleasantly surprised to have suites when we checked in great value for the price. we asked for an extra night but were not able to get. parking off the street was a bonus thanks to another guest canceling.

Plus: All was good

Minus: Breakfast was a bit poor

Plus: Everything was fine service room and breakfast

Plus: Nice hotel , good and reach breakfast , close to the old town.

Plus: Great staff. Very clean. Good breakfast.

Plus: Nothing!

Minus: Old hotel, Bath room is unclean! Old furniture! Old noisy air condition! No water, bocal in the room! Cometics from China, its terrible!!! Wellton and Rixwell also had cometics from china!

Plus: The room was clean and comfortable. The personnel was helpful and friendly. The restaurant has delicious meals.

Plus: Located in a very nice area in Riga from which you can explore the city by foot. Personnel was friendly and attentive. The breakfast was excellent. Our room was very spacious.

Plus: Frukosten hade utvecklats till det bättre jämfört med ett tidigare besök för fem år sedan. Hotellets läge passade oss bra.

Minus: Mycket tobaksrökande vid uteplatsen var inte en angenäm upplevelse för icke-rökare

Plus: Great location and well run hotel. Had two different stays and both rooms were nice. It is an older property, yet the rooms are a good size and it is very clean and quiet. Sits in front of an amazing park and plenty of restaurants and bars.

Plus: Location great

Minus: No view from bedroom..rooflights had no blinds so woken by early morning light

Plus: Perfekt läge med gångavstånd från hamnterminalen och nära kvarteren med de vackra jugendhusen. Rymligt rum, tyst och lugnt läge mot innergården. Bra frukostbuffé.

Minus: Personalen gjorde sitt jobb men verkade ganska blasé, de hälsade knappt. Dörren till hotellrummet låstes inte automatiskt och var svår att låsa, så vi fick be om hjälp i receptionen.

Plus: Staff and location

Plus: Läger var fantastiskt

Minus: Mitt emot mitt rum var det fest två nätter, gick inte att sova.

Plus: Excellent, very friendly and helpful staff. Great location in the middle of the old town.

Minus: The rooms should be renovated, screws are loose in the bathroom. Cleanliness could be improved (found different hairs from earlier guests in the bathroom). Sound insulation insufficient (heard the neighbours arguing and snoring all night long)

Plus: Fantastic hotel in a great location, really nice room with lots of charm and a wonderful roof top bar & restaurant.

Minus: No complaints, lovely hotel.

Plus: Mysig miljö. Bra service i receptionen. Bra frukost.

Minus: Sängen var för hård. Nonchalant restaurangpersonal på 5:e våningen. .

Plus: Saknade krämig youghurt som i Norden. Blaskig i Lettland!

Minus: Rummet sluttade (uppförsbacke ) Alltför mycket "beams" som stack ut i rummet i entreén… För dålig belysning i rummet !

Plus: Best location Just in the centre , next to the Czathedral and central square Very nice terrace restaurant

Plus: Very friendly staff! Excellent location. Good breakfast!

Minus: Bed covers and some chairs are probably from Guttenbergs time

Plus: The hotel is in a brilliant location, staff incredibly friendly and helpful, great selection at breakfast

Minus: The Church Bells! The location is brilliant but as a result the church bells sound like they are ringing directly in your head and go on for 15 mins from 7:45 to 8 every single day and honestly it's painful. Also when we arrived on Saturday night we could hear the music from the club across the road loudly in our room until 3am, only stopping a few hours before the bells started! This didn't happen for the rest of our stay (Sunday and Monday nights) but even so I probably wouldn't stay again because of this.

Plus: Hotels atmosphere in general and location.

Plus: Excellent location, charming room, good breakfast

Minus: Room was very noisy due to location on first floor Lots of disturbing trampling stomping noises from the floor above.

Plus: The hotel is situated just opposite the entrance to the Dome Cathedral. All main sightseeings are within the minutes walk. The location is very central, but at the same time quiet. Staff is amazing. Very friendly and helpful!!!! The breakfast was very good. The building and insides were very beautiful, art nouveau style. I highly recommend this hotel.

Minus: -

Plus: Great location and the staff is amazing! They provided detailed recommendations and tips in order to make the most out of my very short visit. Centrally located and easy access to everything I wanted to see.

Plus: Service was excellent, efficient AND friendly. Carina of the front desk was spectacular!

Plus: The friendly staff. The great location.

Minus: The breakfast was the worst we had on our 2 week trip. The carpet in our room looked dirty and the shower tiles had mold. There was no way to make coffee or tea in the room.

Plus: I adore absolutely everything at this hotel)

Plus: The location is outstanding. Few meters walk to all the central bars and restaurants. Breakfast was good also with excellent coffee.

Minus: There was an old chair with the cushion worn out in the room. It was an eye sore and needed to be replaced or removed.

Plus: Hotel is very central, easy to find, quirkily decorated and has a very interesting history. All staff at front desk speak English extremely well. Breakfast was also excellent. Enjoyed our three day stay very much.

Plus: Nice staff, excellent downtown location interesting design.

Minus: First room they gave us was noisy from the external AC unit,, but the staff was nice to give us another room when requested.

Plus: Läget, personalen och frukosten

Minus: I ett av rummen (vi var ett sällskap som hade tre rum) var det heltäckningsmatta.

Plus: The breakfast

Minus: A bit smelly

Plus: Ok men hade önskat mer ''vanligt'' pålägg och typ fralla

Minus: Inget att klaga på

Plus: Tyst och lugnt , bra sängar . Mkt trevlig frukost , fattades hårt bröd

Minus: Obekväma stolar i frukostutrymmet , byt gärna till andra, man föll ned i ett hål , det fanns några röda soffor som snabbt blev upptagna. Onödigt med söta bakverk

Plus: Great location. In the Old Town, with lots of bars and restaurants nearby. Convenient to train station, and for the number 22 bus (bus from airport). Difficult to fault.

Minus: Nothing.

Plus: Great location, nice building.

Minus: The sink was inside the room.

Plus: Customer service

Minus: The bathroom and the view

Plus: Nice location easy access to Old Town and outside area. Hotel is new and modern appointments

Minus: European beds are different not just this hotel. They place two twin beds together to make a full size bed.

Plus: Breakfast was great, location super, right in center but quiet. Very beautifull hotel.

Plus: Clean and comfortable room, good breakfast, perfect location

Minus: There were sand on the rooms floor and one of the towels was dirty.

Plus: Restaurangdelen, bekvämlighet, läget perfekt.

Minus: so narrow swimming pool, is not enought for one person swimming, and windows re facing to other corridor , ~ 10 m far from room :(

Plus: Good breakfast, friendly staff, clean and cosy room

Plus: Good location of the hotel, at the edge of the old town in a quiet neighborhood. Breakfast is rich and good for the ones who love to eat. Staff young and well trained.

Minus: It's hardly complaining, but if you have heavy luggage, you will be surprised, the taxi drivers are not allowed to drive you to the hotel, as in my case. The area has restricted car-access.

Plus: Allt var bra. Service och personal var perfekt. Välkomstgodis var bra överraskning.

Minus: Ett dygn fungerade varken tv eller wi-fi. Nämligen fel på hela hotellet. Önskar att det fanns mindre rödvinsflaska i minibaren. När man är ensam vill man inte öppna en hel stor vinflaska.

Plus: Customer service

Minus: The view and the bathroom

Plus: Perfekt läge med fina rum och enastående personal

Plus: Bra läge, underbar personal!

Minus: Bortsett från att varmvattnet strejkade var allt mycket bra.

Plus: Excellent location - very comfortable room with nice well appointed bathroom. Small but functional gym. Breakfast was good. Staff very friendly and helpful. Quiet and easy to get some rest.

Minus: No complaints at all.

Plus: Excellent location close to Riga`s downtown. Quiet rooms and friendly staff.Very good breakfast.

Minus: The bathroom of our room could be more spacious.

Plus: Had a perfect stay! Breakfast was delicious with many choices and we also enjoyed the sauna area. Furthermore, the hotel is conveniently located in order to explore the city area.

Plus: i will come back again.

Plus: Lovely hotel in a great location

Minus: Being 6 we wished for more body wash / toilet paper and more towels .. even the coffee facilities could have been more seen to and replenished regularly . We were 6 so we needed more . We had a blocked shower which although we told reception was not fixed .

Plus: Perfect location - five minutes walk from Old Town. Friendly staff. Parking in the basement.

Minus: Well, although it's five star hotel, it is pretty old, like from '90s) Standard suite is quite close for two persons - not enough space to put bags etc. It could be good for 1 traveller. Yet, reasonable price.

Plus: Great staff, wonderful breakfast area. One of the best ever.

Plus: Location staff cleanliness

Minus: Breakfast not included in my booking which upsets me and I was thinking I am paying that much money so it will be included

Minus: Morgonmålets kaffekokare. Systemet var långsamt

Plus: Bästa läget i Riga Lugnt o skönt Stilfullt

Minus: Finns inget dåligt

Plus: Frukosten utmärkt. Baren med trevliga bartenders. Receptionen - toppen. Sängen skön.

Minus: TV - det mesta dubbat. Några få engelska Viasat kanaler.

Minus: Trevligt hotell!

Plus: Detta hotell är enastående, inklusive rummen, baren och restaurangen. Hotellets personal är utmärkt. De gör allt för att gästerna ska trivas. Mycket hjälpsamma. Har bott här två gånger under de senaste tre veckorna och kommer att bo här när jag är i Riga.

Plus: Det mesta var OK.

Minus: Hade bett om ett tyst rum och fick ett hörnrum ut mot något som kan liknas vi d en motorväg.

Plus: Frukosten var riktigt god. Personalen var hjälpsamma, och rekommenderade gärna ställen att besöka.

Plus: we stayed one night as our main interest was to visit the old town. The hotel is located 8 minutes drive from the old town, but very good location when you need to catch an early flight from the airport. Overall: a very positive impression, starting from the check in process, cleanliness and comfort of facilities, up to the packed breakfast on the go for us leaving @5am. Thank you, guys, we'll be back

Plus: So quiet place to stay if its a short trip, crazy close to the airport. The personel are fairly smily and polite. I love the breakfast there. If you have a short trip and want a good hotel for your stay, this will be your choise. But if you want a sight of the city, te group has very good hotels there too.

Minus: No restaurants near by, your only alternative is the hotel bar or the petrol station beside it. There is Maxima & Rimi supermarkets near by (1,5 - 2 KM walking distance, I loved the walk), they have some cofeshops & restorants by, but nothing fancy).

Plus: The people taking care of us. Professional and efficient.

Minus: Single beds were not an option. Had to sleep on the couch. Lack of spa treatments, only one terapeut avaliable.

Minus: Location, little isolated

Plus: The beds were exceptional

Plus: Excellent breakfast. Very near from airport. Kind and helpful staff. Good restaurant for dinner.

Plus: Everything. It’s suits my need and purpose of the visits (already 15+), has close proximity to the airport , as well as to the city center (taxi ride less than 10€ in any of these 2 directions). Staff is nice, rooms are nice and spacious and good value for money.

Minus: -

Plus: Städningen är fenomenal; de bytte t.ex. osökt lakan i dotterns spjälsäng och arrangerade hennes gosedjur. De hade också börjat med gratis mineralvatten på rummet (vi har bott flera gånger förut utan att så var fallet, även i dyrare rum). Städningen sticker ut som mycket mycket bra, men personalen i allmänhet är trevlig och tillmötesgående.

Minus: Frukosten är det svaga kortet. Det finns inte lite att välja på men det mest är mer östeuropeiskt inspirerat (inte förvånande iofs) än kontinentalt (inga stekta ägg, tomater eller bacon t.ex). Croissanterna är slut redan en timme innan frukosten stänger (4 dagar av 6). Med detta sagt uppväger alla andra fördelar den svagheten frukosten står för.

Plus: It was our 6th time in Elephant Hotel, we like it's outstanding design and comfort.. All stuff, at the reception, and in restaurant, was helpful and treated us (and other people) with a smile and a very good attitude. We were so pleased to get champagne for breakfast every morning, and a personally prepared for us "sunny up"!

Minus: Poor towels, thin and scratching, not suitable for the hotel like Elefant.

Minus: Car place was for money, but I didnt informed about this.

Plus: The location is very good, liked everything. I'll definitely be back again.

Plus: Great hotel with a feeling of another era very close to the old city (10 mins on foot). Plenty of shops , restaurants (see Lido and Hesburger and not only) ,mini-markets real close to hotel. And of course a very clean and peaceful park right across the street. Tram stop next to the hotel. Room (208) was more than spacious in hotel terms, with a high ceiling an excelent view to the park across the hotel. The street outside was busy with trams, cars etc but the double windows made the difference being totally soundproof. Room had all the amenities (slippers, bathrobes , minibar etc). Bath had a bathtub, (how often do u see this in hotels anymore??). Loved the curtains which blocked the daylight in case u want to sleep some more.. Beds had very good matresses and extra pillows in case u need some. Breakfast was very good. A wide variety of food for all tastes. Except perhaps the yoghurt , there wasnt any or at least we didnt find it. Safe parking for your car in case u have one, but better avoid parking it under the trees because there are small drops of tree glue all over the car and while entering the gate be careful if u have a low distance from the ground car, cause there's a metal thing on the ground which keeps the gates locked when closed . Staff was more than polite and helpful always with a smile on their face. Excellent indeed. An asset was that we got a smokers room upon our request months earlier. Thank you guys. All in all its a great place to stay in Riga, owners did an excellent job keeping the old and romantic character of this old building while not compromising in amenities and modern equipment. Definately suggest it.

Minus: TV could have more channels, there were a few only. There was a not so pleasant odor from time to time , from place to place either in room or in hotel hallways. Maybe it was the carpet or the drain system, not sure about it.

Plus: Great staff and best access to Rīgā cent

Plus: Megija is the best receptionist EVER

Plus: Excellent buffet breakfast, great choice of food. The staff seeing we'd headed out onto the terrace even came to let us know when they were finishing so we didn't miss out on having everything we needed, nice touch.

Minus: Top floor rooms have tiny porthole style windows, so whilst we overlooked the park...not much of a view. On the plus side it meant not much daylight or noise got in!

Plus: A classic 4* hotel in the historic centre of Riga just next to the Old Town and other places of interest. Railway and bus stations are both within walking distance. Rooms comfortable and air-conditioned (not ubiquitous for Riga). Staff very friendly.

Plus: Läget var bra med promenadavstånd till det mesta. Bra med parkering på innergård.

Minus: Mycket ljud från gatan. Kvällen vi kom var det bröllopsfest på vår våning. Det blev lite stökigt. För liten kaffemaskin i frukostmatsalen.

Plus: Men tillmötesgående personal och bra läge!

Minus: Sängarna!

Plus: The location is ok, friendly staff, the hotel is located in the center of Riga.

Minus: Used room, parking outside the hotel.

Plus: They where okay

Minus: The TV is very poor only locall

Plus: Good, retro hotel, very interesting inside, it is worth to see it. Very good breakfast.

Plus: Breakfast was good. Location was convenient.

Minus: 1. I was promised a room with a view - and wasn't given one on check in. I changed the room twice, but found myself each time on a higher floor, with exactly the same view. The exercise was futile. 2. I had swiped my Standard Chartered Bank (SCB) debit card at the Europa Royale hotel on July 22nd 9:34 PM Riga time (July 23rd 00:04 PM IST) for EUR 303.45 = INR 24,580.63. The receptionist mentioned the transaction failed, hence I swiped a second time. Again I was told the transaction failed, hence I swiped a third time. Having swiped my card three times, I got a notification from SCB about the amount of 24,580.63 being deducted thrice, instead of once, I.e. INR 73,741.89 . When I asked the hotel to refund the two transactions that were swiped in error, they clarified they have not received any payment at all so far. The proofs they had provided, included the transaction declined slips, and the declined code 100, lastly all the credits the Europa Group received on July 22nd- and it is missing an amount of EUR 303.45. I logged a complaint with the with my bank specifying that the transaction was declined at the time of transaction but the debit has been made from my account three times and SCB should investigate. While SCB mentioned this will take upto 10 working days to investigate, I was scheduled to depart from the hotel on July 25th and the hotel staff and I were confused about how to settle the issue- which could not wait for 10 working days. Thereafter I approached the Front office Manager - Agnis and she was extremely rude (unfit to be in a front office job). Then the General Director Vytautas Stankevicius, met me and said this is not his problem, I was stunned. How can this have have been resolved by me alone? He was rude and un-cooperative. I then made the payment in cash mode, took a letter of acknowledgement of payment from him and requested SCB to expedite the permanent reversal of the 3 amounts payed by me electronically to the Europa Group.