Good bed and food.
The excellent standard of accommodation plus the breakfast buffet.
The hotel is well-decorated. The room size is large and comfortable. Good restaurant at the ground floor. Location is bit far from the city center. Given no clear sign/direction from city center/out of city, it is bit difficult to find the hotel.
Our stay was really very enjoyable - staff were very helpful. Resturant did not cater for children and waiting staff were unable to explain any of the dishes to us.
value for money
Beautiful place, friendly staff, nice restaurant Too far out of town, not many restaurants etc near the hotel. The room and lobby were constantly really hot, the pool wasn't available, all extras were really expensive - twenty euros per person for breakfast!
Secure courtesy parking. Service-orientated Concierge. Polite, efficient staff. Excellent in-room facilities for coffee/tea making. High-quality restaurant menu and service. Very comfortable, quiet bedroom. Nice view over lake. Nothing to not like.
Very clean and great value for money, actually it meets all of my expectations.
Would pefer hotel in the city centre - too far out especially when left stranded after last bus had left - had to catch tram back to city and catch taxi to hotel
Cleanliness Access by public transport
Location and facilities
Dining Room,and friendly staff,wi fi , need tea coffeein room facility.
Staff was good, air conditioning. Fairly hard bed, location made it not worth the price of 153 Euro I paid.
Service from staff was very good.
service and evening meals excellent breakfast far too expensive
Staff was very friendly and very helpful. Price quality ratio is under par. Hotel is quite expensive and the 5 star rating is somewhat overdone. Beds were good, but blankets is a bit outdated and one would not expect that in a 5 star hotel. It seems that the hotel aims at business travelers, however, there was no WiFi in the hotel, only a business corner.
this is our 5th stay at the Burdigala and as always the service was excellent. The concierge are particularly helpful and obliging - any room requests were delt with expediantly. Excellent.
The friendliness and competence of the staff No
The bathroom could you some cleaning, and the price of the hotel is way too high for what you get.
Breakfast was not included.
Hotel location is very well.Easy to go to central part of city.Room facilities are well. There are so many group tourist. So some time , very difficult to take elevater and to get information from front desk.
The bed was comfortable, room was big and bathroom was great
Close to city centre. comfortable clean hotel.
modern stylish hotel, excellent room, perfectly clean, great breakfast, very fast lifts, kind staff, quiet location, easy access to hotel (but not right in down town)
The hotel canceled my reservation 2 hours before I checked in as they claimed that could not charge my credit card. When I arrived they asked for a bigger rate.. Who does that??
Room hadn't a double bed, but two single beds.
good room and breakfast location
The staff were very friendly and helpful.
The room was actually quite cosy, nice and comfortable bed and sizeable bathroom with good shower. I liked the coffee/tea maker in the room. Breakfast was 15 euros and slightly lacking in choice.
Hotellet låg centralt och detta var bra, men samtidigt mycket oväsen när folk skulle hem på kvällarna. Rummen nr 401 och 403 som vi fick hade endast ett fönster nere vid golvet och detta gick inte att öppna. Mycket dåligt.
toppenbra läge, trevlig personal, rent och snyggt inte så kul med stora soptunnor strax utanför entren....
Ligger bra till, centralt. Service har fungerat bra. Nära kommunikationer. Ej värt 3 stjärnor i dagsläget, pga behov av renovering. Rummen ger ett slitet intryck, inte så fräscht. Väldigt lyhört mellan rummen. Ligger på "party"gatan, kan vara störande utifrån.
Vänlig, serviceminded personal och hotellets centrala läge gör det till ett mycket bra boendealternativ. Standarden var inte så bra, badrummet slitet och rummet trångt möblerat.
Läget i Gamla stan. Frukosten var lite mager för det priset. Saknade bl a grönsaker och frukt.
room windows dont open
This hotel is in an excellent location in Bordeaux only 500 meters from the river Garonne boardwalk, many restaurants, trams and rental cycles. The hotel is only two tram stops from the center of Borbeaux and has all the essentials. If the sun is shining breakfast on the roof is a joy with great views of Bordeaux. Staff were very helpful, polite and courteous. The hallways/corridors in the hotel are on the poor side but then they do not directly affect the stay.
Very relaxing & comfortable room, soothing decor.
Good efficient staff. Great location. Fantastic views from roof. Handy for trams and city centre.
Very well located to access the city, Tram stop 2 minuites from hotel. All staff encountered were friendly & very helpful.
location Food was not great.
Trays not being collected from corridor outside rooms promptly. One tray was not collected for approx 18 hours - looked very poor to visitors
breakfast on the roof terrace desk staff was not friendly or very helpfull
friendly, helpful staff
I had a nice, quiet, clean room. The hotel location was good. The hotel was under construction, which was unfortunate.
The staff were exceptionally pleasant and helpful. The breakfast was somewhat expensive.
The location was excellent. Elevators were very very slow. Lighting in the halls was bad.
Very clean, modern and comfortable. Lovely hot shower. Staff very helpful and friendly. Excellent location. No tea or coffee making facilities!
Big, comfortable double bed and spacious bathroom. Hotel in ideal position from which to explore Bordeaux. Staff efficient and friendly. Would be sensible to include kettle and tea/coffee in room as matter of course rather than by request.
The staff, especially the concierge managers, were helpful, pleasant, and went out of their way to assist, without asking. Very well trained and gracious. We enjoyed being on the main Place of the Grand Theatre; sitting outside on the terrace was delightful. Comp. bottles of gazeuse and plat water each day in the room was a nice touch. We were on the top floor, converted from attic rooms, so the ceiling was low and the windows were much smaller than those of the floors underneath. The lighting in the room did not compensate for this and it was impossible to read either a book or a newspaper. The drapes were luscious, but covered the small windows. Would have liked a coffee/tea tray in the room.
The location is ideal and the staff were very friendly
Stayed at the hotel for three nights. The restaurant was superb, other than having a table full of Chinese next to us who had two interpreters running around the table explaining/translating. Still an enjoyable meal non-the-less, and chef Pascal Nibaudeau came and spoke with us which was nice - although only because he had to come and 'shmooze' the Chinese clients who I assume were carrying big bank books! Location is great, right next to the shopping area, opposite the opera house and two mins from the tourist centre and tour buses. Reception and concierge were very helpful. The room was well finished and luxurious, however it consisted of a very narrow hallway with the mini-bar, safe etc being right at the entry, and the bedroom at the other end - the oddest shaped hotel room I've stayed in. Virtually no room to place an open suitcase let alone two, which for the price we payed was not good enough. Unfortunately the hotel's gym and spa were still being constructed, which we were not advised when booking. The staff at the bar were not attentive at all, and on two occassions I had to get up and order drinks - not great when they are standing around chatting instead of servicing the customer. The couple beside us didn't hold back on their criticism! Not good enough for a 5 star hotel.
The service is excellent there - they make you feel very welcoming - effortless and unassuming. Nothing
The hotel is right in the city centre, very close to shopping area. The staff is very helpful in all our questions. The room is not too big so preferably a medium size luggage suits better. The traffic is very heavy, it took more than 1 hour to reach the hotel from the city outskirt!
Location Deluxe room: Small & outdated Wall view Breakfast
Excellent restaurants and cafes abd breakfast.
Attention to details. Service. Aircon. Central location no need to use car as tram service first class also. Staff very helpfull and pleasent.Breakfast and dining very good. All in all an excellent stay! Lighting in room could be brighter bedside reading lights could be a lot more effective if the flexi arm was longer ! Bathroom hot water did not appear to be thermostatically controlled !
all went clockwork - we aked to rent a car: it arrived i ntime at the right price etc . Great hotrel - great value for money !
we were able to procure a bright room on the square, beautifully decorated with toile fabric. excellent bathrooms with wood and marble/granite. our initial room was very dark and overly done in dark faux-curtain wallpaper. but a good sized room!
Delightfull hotel with very nice rooms
The best breakfast is provided - very French and fresh - prepared by the wonderful George. Even though parking was very limited, our charming host Jerry made our arrival and check in easy. The rooms are not very soundproofed. Could hear the activities and conversation of our neighbours.
Hotel and facilities were excellent.Staff friendly and helpful.Breakfast was great. The sign outside is very small and it doesn't look like a hotel from the outside so can be hard to find.Breakfast is a little expensive.
We were always warmly greeted each morning at breakfast by the owner. Hotel was very clean and spacious. Good location near the park and only took minutes to walk to the centre .International newspapers available.Owner helpful with French phrases.
They need a bigger sign on the front gates, it is hard to find otherwise (you can drive past several times).
The room I stayed in was a bit dingy, but overall the hotel is absolutely lovely! My only complaint is that I was asked upon arrival if I would like breakfast and I said that I did. When I came down to breakfast in the morning, my table was already laid up with a full breakfast I was not asked it that was what I wanted, I was given no choice, which is what I expected. All I wanted was a piece of fruit and a pastry. I said that I didn't want the full breakfast, but I was still charged for it, despite only eating the pastries. I wasn't happy about it and it put a negative slant on my stay.
service, friendliness n/a
first class service - good breakfast - beautifull ambiance in room and hotel
The personal approach, quiet room for sleeping, interesting interior design, staff's helpfulness There should be some things fixed in the bathroom:-)
I liked the design of the hotel, it is near to the centre no
Comfortable room, great bathroom. Lovely breakfast and beautiful surroundings. Good location. No
Rooms are very stylish and confortable. Ideal for someone who wants a new experience in a different surrounding. Staff is not well trained, not very friendly, not professional. Service is thus not adapted to a hotel of this category.
A most funky design hotel - very inspiring and refreshing! And it was convenient as a tram stop is only across the road (les Hangars if I recall). Lovely place; great bar; and within close proximity of the designer shops and restaurants within the Hangar 14-18 complexes, which thrilled my wife! Brillant, overall.
Easy access to the city centre via the local tram, loved the room decor and design, and parking was very convenient.
Edgy hip hotel. Great design In the bathroom we would prefer more functional design like more space to put cosmetics and toiletries than hip design.
Amazing, especially their housekeeping department, our room always get well cleaned, even though we only left for 2 hours in the late afternoon. Their staff even organised our clothes while cleaning!
Nice and quiet rooms. Bathroom with a big bath tube. The river Garonne is just close to the hotel. Personally I think the price for the breakfast is to high.
The reception staff was not very friendly, just talking on the phone and letting us wait for more than 15 minutes to chock in/out
Really excellent design of room - lots of space and light, and much enjoyed the private rooftop balcony from which the Garonne could be seen. Huge bath, good storage space, good quality furnishings. Room service was very efficient and friendly. Onsite secure parking was highly valued. Free sauna, steam room and massage-chair was the icing on the cake. Great sense of privacy throughout, and lack of stuffiness. Fabulous farmers' market in the Chartrons district. Location feels rathre far from centre. Although nice to be near the waterfront, the streets around the hotel are rather lacking in charm. This may improve as the area becomes more popular due to the recent extensive renovation of the promenade. More cafes and brasseries would add to the atmosphere.
Mycket centralt, rent och snyggt. Ganska litet rum men tillräckligt för några övernattningar. Frukosten var inte generös. Enbart bröd, smör o marmelad. Visserligen goda croissanter, men ändå, hade velat ha ost eller ägg också...och frukt.
prisvärt, suveränt läge, rent
Ett mycket bra läge med närhet till både sevärdheter, shopping och restauranger. Mycket litet, mörkt rum. Ingen AC. Fullständig kaos på frukosten vissa morgnar. Utlovad välkomstdrink = ett glas vatten...
Läget. Trevlig personal Slitet
Bra läge mitt i stan med shopping, caféer och restauranger. Ligger bara 100 meter från stort parkeringshus som är öppet dygnet runt. Ganska svårt att hitta till hotellet, trots färdbeskrivning. Räkna med att köra fel upprepade gånger.
Bra läge, trevlig personal. Utmärkt med garage i byggnaden. Om man är 2 passar en studio för 3 bäst. Stort köpcenter direkt utanför dörren. Hade nog föredragit städning varje dag i st. f. enbart en gång.
Läget, kokvrå, internet, trevlig personal Ingen städning
Bra hotell för övernattning under några dagar för att delta i konferens. Bra och centralt läge. Det fanns inget jag inte tyckte om.
Fräscht hotell, bra läge, bra isolerat Dåliga kuddar
Rymliga rum med god kvalitet och bekvämlighet. Gratis internet. Priset var jämförelsevis högt med tanke på att frukost inte ingick och det ingick städning bara en gång i veckan.
The room was very smoky
the hotel was right beside the tram line which made access to the city very easy room was a good size for the amount of people that were in my group staff were very helpfull and polite the only problem was that the toilet was a bit unpleasent due to the smell, but the real problem was that every one in france goes on their holidays during the first two weeks of august which meant that a lot of the restaurants were closed. including the hotel. this did not stop us having a good time on our vacation. bordeaux is a wonderfull city.
Pleasant service, clean room and surprisingly quiet and peacefull. Perfect if visiting the hostpital nearby. Lights on the landing automatically turn off rather too quickly and I was plunged into dark when still trying to find the room or door to the lifts.
Simple family hotel, big suite with two rooms so perfect for perants and kids
Quiet and clean hotel No air condition
The hotel furnishings are rather tired and we were surprised to find that it is a twenty minute tram ride to the centre of Bordeaux.
Convenient for the tram to get into the centre of town Over priced for what it was, not all the beds were made up and also breakfast was not included and we still had to pay 140 euros for the night + 24 euros for breakfast on top . Not worth it at all.
Rapid, efficient check in. Leaky bath, missing parts on taps. No welcome tray.
Comfortable bed It was dark throughout, with the exception of the reception area. I was scared to move around the hotel on my own as it was so dark and quiet.
Nothing Room not serviced on arrival.Had to return to reception after being given key and wait while room was serviced.No tea or coffe making facilities.No glasses to drink from.Supplied with stove top but no utensils.
The restaurant was closed throughout my stay in the afternons & evenings for what I consider flimsy excuses (weekends, public holidays). This was difficult for a family visit; had to go outside to get lunch & dinner. If you go there, don't do it on a weekend or public holiday!
very kind service, and convenient location near to train station the wifi connection was slow, and not stable enough. Maybe this hotel is newly built, the smell was stongh, make my firends allergic
Hotel staffs are sincere and helpfull to sort out the trouble which we had, (bad noise in a room), so despite few negatives it was not bat stay after all. It seems hotel has not finished the renovation, we complained the noise in our room and few broken sign etc were quite embarrassing as I was taking my cliant to there.
It was close to the shops and restaurants and it was a comfortable nice place to stay. Staff were polite and helpful.
The hotel needs remodeling. Lots of things are falling apart. The Restuarant needs improving. Service and selection is poor.