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The location of the hotel is great, the rooms are very relaxing, the hotel staff is very kindly
Very nice hotel little bit out of town but provide you with luxury of nice room with private pool and great views If you travell to crete than this is a place to stay for a couple of days none and that is rare for me :)
great experience;a very nice location with spectacular panorama, many facilities for relaxing, good restaurants and all you need for a wonderful vacation.
I really liked the room, hotel location, responsive staff, excellent breakfast, fitness room and an instructor, a spa center, clean rooms I did not like eating in restaurants la carte, wine list is scant. The fitness room average weight dumbbells. The spa is very difficult to choose a program, since it is absent Annotated. When booking at the hotel indicated the presence of ironing boards and irons in every room but on arrival they had not been! Had to call and ask, brought later.Also at the hotel site says that the pool in a room with heating, but it turned out that he is the same as sea water, in our case it was very cold, while the sun was not our side.
Great hotel with comfortable rooms and beds. View from the room with the pool was amazing. The resort is like a little town and staff runs club cars to and from the rooms whenever you need to go to the main hotel building with restaurants. Dinning options are limited specially when the Greek restaurant was closed for dinner both nights we were there.
The staff were extremely friendly and polite and the room was fantastic Only that our plunge pool was too cold to use
The service was out standing and we were upgraded to a room with a pool. Keep in mind this was in October and the weather was changing and it is a slow time of the year. We ate at the blue door, an outdoor café on the beach and the food was out standing. There breakfast buffet was out standing from Champaign to custom omelets. We also took a short walk to the next town, Plaka, for dinner and it was excellent and right on the beach also.
The room was really nice and the different accomodations (3 swimming pool and the fitness center free) The 5 restaurants were really poor comparing to the price they applied. The quality of food for a 5 stars hotel were really average and the price really expensive. The blue door restaurant was nice but sometimes I thought we had frozen food. The restaurants in Elounda (the town next door) were much more nicer than the one in the hotels.
peaceful, quiet, good place to relax 1.The greek restaurant should have a cover for the raining days; 2.The rooms should have acoustic insulation; 3. Should have more variety of fruits at breakfast; L'orangerie restaurant is not good for the price, the service is uncoordinated and bad.
Mostly the location. They misrepresent the type and standard of the rooms for expample we reserved a bungalo. But what they call a bungalo is simply an ordinary double room and that we absolutely did not appreciate. And therefore would not return.
Excellent place ! Much better than Elounda best hotels. Staff very helpful and kind. Very good cuisine. Beautiful design, quality facilities. Despite size of ca 250 rooms you feel like in a boutique hotel. Worth to come. Spa is rather dull: not to this hotel standard and undesftaffed.
we like location & beach, sea was on 5 *, massages & stuff in spa was good as well. Service very poor, nobody on arrival told us about brackfast area, or even facilities... lift to beach & restaraunts was terrible (hot without conditioner) and there is no other way... Spa was quite old & threadbare not for 5* hotel..
The location is exquisite with luxury and relaxation on tap. The beach is very private with swimming and watersports readily available
The staff were friendly, safety, the Italian restaurant was exellent. The location of the hotel is a little isolated, to go to the nearst town takes about 10 menutes by car. So,it is not convinient for those who like to go out. Also the concierge service is not accurate.
Very quiet and relaxing atmosphere with extremely attentive staff.
quait situation,view and location big diferens beetwin prises on food in hotel and outside
View from room, breakfast, beach and swimming area
The location of the hotel was great.
We had a lovely room with a shared pool and a sea view. Very spacious. The hotel needs a facelift. The grounds are not well kept and the hallways had mold and dirt. This is a beautiful hotel in need of some TLC.
The location and the views Aircondition
I thought for the price the hotel was a little run down and needed a renovation. I found the beds to be very uncomfortable and the rooms not very cosy.
Perfect location with quiet and beautiful surroundings and great view over the sea and city; Our Standard room was bigger than expected. :) The hotel is quite old; therefore some areas should be renovated; Better sound isolation in the room would be nice; Lack of bathroom amenities.
The location and the view from our room are excellent. Especially the park-like surroundings along the sea front within the hotel area is really nice. We had half-board; the dinner was good with delicious varieties. We really enjoyed our stay there. Some of the facilities, e.g. bath room, could be improved to reflect the 5 stars that is listed in Booking.com. The wireless did not function there.
The views were spectacular, the rooms spacious and kept clean. The breakfasts offered a great choice and staff were very friendly and accomodating The air conditioning in the rooms could have been better.
sumptious surroundings hotel on the slide, gardens neglected, nothing when weather bad,one british tv channel(news), like a retirement home.
the quite environment, excellent view and prefect place to have a rest
Location is privileged (amazing bay and beach) , the services excelent (private beach, restaurants, swiming pool, water sports,..). A 10 for the miniclub (our kids really enjoyed their time and the profesionals are really amazing). Very recomended for a relax stay, much more appreciated if you are coming with kids. The taberna personal was really friendly and the service and the food outstanding. From the 2 restaurants, the taberna was excellent (food, service) but the main restaurant we didn't enjoyed much. The food was average as well as the service.
Relaxed atmosphere with all the facilties a young family could need
Lovely family resort, good for children, close to beach. Would be nice of wi-fi extended to the rooms and one did nt have to go to a specific area.
Only unique thing they have - children playground with nice lady speaking many languages (including Russian). Playground is between beach and restaurant. Price of room should be at least twice cheaper to be reasonable. This is very old hotel and despite they made all efforts to keep it in good condition it is impossible. It was impossible to get to our room with children trolley and 6 times a day we have to climb stairs with trolley in hand. But in general Elounda is very good prepared to go with trolley.
service and surroundings
the kindness of the staff, and the location of the hotel no
Excellent staff, very friendly. Good location.
The apartment was very large and the location excellent. The ower was very kind and friendly, and we really felt at home. Excellent value for the price. The bathroom was quite old.
A fantastic apartment, a fantastic staff, good location, wihtout any doubt i recoment Mantraki Apartments. I maked a trip all around Crete and for such a price it was the apartment with better quality i stay (very good relation quality/price).
The beds we hard, it was hot no A/c and the fan was ineffective. Was not value for money and had no facilities to speak of. Generally uncomfortable. Certainly would not book it again or recommend it to others.
Central location. Ideal for walking around the town The bathroom was very small.
Dated hotel the double bed we wanted were two singles pushed together. Bathroom shower head was cheap and old Old 12 parking spaces for entire hotel
The lobby was very pretty as well as the pool area. I felt the food was very poor and the beds were unbearably hard. I just did not think for the price that it was worth the money. They need to do as much work in the rooms as they have done in the lobby. However, I have not liked Crete overall.
Hospitality of staff, food and service at the restaurant rooms are nor very modern
Staff friendly and rooms kept clean TV needs more UK stations and not just the boring BBC World
The location. Close to the main part of town and across the road from the beach. Definitely not a 4 star hotel. The hotel is in dire need of an update. The stucco ceilings and dingy dark hallways are totally depressing... The carpet needs ripping out... Probably hasnt been changed since the 70s!!!
Lovely little hotel in old part of city.
The sea view was delightful. The guest room was tired and badly in need of renovation. There were cracked tiles in the bathroom. The room stank of 'air freshener'. All in all it was hard to see how the hotel retained a four-star rating.
the front desk of the hotel were very obliging and friendly and went out of there way to offer additional service to me.
Excellent staff, facility and location
The place was beautiful and the sea was a pleasure. But what really impressed me was the kindness of the personnel, they really care for you and made their best to stay really pleasant They only thing to have in mind is that many suites that include a private Jacuzzi or pool at the terrace as saw in the pictures of the hotel do not have the privacy that someone might expect, in the sense that your pool or terrace can be perfectly viewed by anyone walking around. I'd recommend that if this is the case and you want more privacy, talk with the guest relations and ask for another one because with more privacy there are some.
the overall concept is nice. very relaxing. lovely private beach with trees details that I would expect in a 5 star hotel: more than one bin in the room, clean floors and windows in the restaurant, service at the beach at 10 am
Nice view, very friendly staff (reception a bit slow), room could be cleaner
spacious rooms, staff friendliness
very nice comfortable and clean hotel in a quiet location five minute walk from city center
Lovely place - friendly staff, good location, quiet street, but very close to beach, town centre. Sea view balcony. Excellent.
Notre grand studio avait une magnifique vue sur la mer. Our studio was big with a nice view on the sea. Coin cuisine complètement équipé. Kitchen full equiped. Propreté impeccable. Room very clean. Accueil chaleureux. Friendly and helpful staff. Secteur calme. Calm location. Plage à 100 m. Beach 100 m away.
The management did everything to make our stay as comfortable as they could. The service was the best we have ever received at any apartments and the standard of facilities could not have been better. We enjoyed our stay so much we are going back again in 3 months time.
I enjoyed the staff, they have been really nice and lovely with us. For everything we asked they were ready and helpfull. They care about the way we wished breakfast, we tasted every morning breakfast in the room (without any extra surchage), full of tasty cakes, yogurt and fresh bread. The apartment was fully equiped, the sea is just 3 min. by walk away. The beach is not so big but is never crowded and you can choose to rent umbrellas for a full day it costs just 7 euro with two chairs included. We thank hotel Creta's Staff for every attention received also concerning parking. We could park every day without any kind of problem. We spent there a wonderful week!!!
clean and friendly always willing to help
Our rooms were wonderful - bedroom plus kitchen; great balcony with beautiful view.
The hotel staff was very very friendly!I liked very much the location (only 5 minutes took us to arrive to Kitroplatia beach).The room was cleaned every day! Execellen price for excellen facilinies.
The friendliness and disponibility of the proprietors really made our stay a great success. All in all a place worth recommending. There were only to "very" minor deficiencies:no tent on the gorgious balcony and no satellite TV (they have only greek TV in the rooms!).
woderful freindly hotel with first class views and value for money accomodation
I loved the service and helpfulness of the owner. The location was wonderful, it was extraordinarily close to the water and i would drink my coffee starring at the sunrise every morning. The rooms were spotless! It was absolutely perfect....i've already booked for next year!
clean room and good access to town noise from other quests
The place of the hotel and very friendly staff. No elevator, I needed to take my luggage on the second floor by mysalf.
Room with sea views was beautiful. Staff was very friendly and kind.
We ony were there one night,but it was very nice
The greek hospitality, the greek atmosphere, and the lovely people at the hotel - og the very good service from all. After 20 years of holidays in Greece is this hotel one of the best we have stayed at. We wish of cource to come back to Pergola!!
We were warmly welcomed here. A great location - beach one side, ocean views and the city centre a stroll away. An easy drive to Heraklion so an excellent base from which to explore Crete. We really enjoyed our stay there.
A perfect view to Mirambello Bay- best place to stay in Agios Nikolaos!
Clean rooms, small and friendly. We liked it so much we stayed a second night. We booked 2 x 4 bedded apartments(each one to accommodate two adults and one child) however when we arrived we were only offerred 1 x 4 bedded apartment and 1 double room. We had little option but to accept and change our sleeping arrrangements.