Tokyo hotell

Minus: Fler hissar. De tog en av hissarna från ledningen för PM under incheckningen/utcheckningen. Inte mycket smart.

Plus: Rummet och sängen är extremt bekväma, frukostbuffé med massor av valmöjligheter och äggstation som du gillar. Personalen kunnig och vänlig.

Plus: Små men mysiga rum. Perfekt läge.

Plus: I booked this hotel for my daughter and partner , she just Emailed me to say that it was excellent , big comfy bed , nice view , exciting location

Minus: The overall experience with the hotel was positive , nice room , good location

Plus: Hotel was clean.

Minus: The location of this hotel was not great. Pretty far away from the train station. Nothing in the immediate area. Wouldn’t stay in this location again.

Plus: Location

Minus: No provision for late check-out even though the hotel wasn’t full

Minus: walking distance to Shinjuku Station was quite far especially the weather was cold in December.

Plus: blueberry and cassis from the safe was awesome. happy hour on lvl13...beautiful view. solo traveller here... loved it from the moment i arrived except for rain on my first day besides that... would recommend to anyone

Minus: the lobby floor. when walking through with wet shoes on a rainy day just makes a noise that irks the soul and echos

Plus: Location and amenities

Minus: Nothing expected small room size but configured for comfort as possible. Did wish there was a blind for bathroom although glass is shaded could still see body shadow thus did not stand to shower

Plus: It has a good location but you have to walk a bit. It has a 7 Eleven and a Lawsons, that was great for late night food and snacks and cheap breakfasts.

Minus: You do have to walk a lot from the nearest JR station.

Plus: Hotel was very clean and the staff were nice. They also spoke English very well.

Minus: Hotel was far away from Shinjuku station. It was also in the middle of the red light district. Not really my thing. Wouldn't stay here again.

Plus: Location

Minus: Price vs value received

Plus: Location and staff

Minus: Breakfast could have been more varied

Plus: Loved the view and club lounge. The staff were awesome and gave us a free upgrade! such a lovely hotel and great location.

Plus: Great staff and location ... fantastic rooftop bar and restaurant. Rooms v small

Minus: Tiny rooms for cost

Plus: Badkaret var utmärkt efter en lång dags utforskning. Personalen var vänlig och hjälpsam. Seven-Eleven I samma byggnad. 12 Minuter från Yamanote-linjen.

Minus: Att jag inte bodde längre.

Plus: Hotellet är mycket väl beläget

Minus: Inredningen i mitt rum var ganska gammal. Skrivbordets lack var bortnött och rummet var ganska illaluktande.

Plus: Läget var toppen, lätt att hitta tillbaka till hotellet. Bra med 2 olika frukost restauranger.

Minus: Kunde funnits lite mera bröd att välja på frukosten.

Plus: Rummen är relativt små och priset relativt högt, men allt är värt det fantastiska läget

Minus: Rummen var väldigt små och sängarna ganska obekväma.

Plus: Läget jättebra. Snyggt, fräscht och bra service. Coolt badrum med nedsänkt badkar. Bra med wi-fi som man kan ta med ut på stan.

Minus: Rummen är snygga men väldigt små. Finns ingen plats att lägga resväska. Inga garderober.

Plus: The location of this hotels is perfect, it is in the middle of everything in Shinjuku. While it is thriving, lively area outside, the rooms are quiet on the inside. The rooms come with blackout curtains to keep out the bright light. It is a 5 minute walk to Shinjuku station. there is a 7 Eleven conveniently located on the ground floor. You can easily walk to many department stores, Omoide Yokocho, Golden Gai, Shinjuku Gyoen, the Tolkyo Met. Gov't Building and more. The bathrooms are awesome and the twin rooms are quite spacious.

Minus: We accidentally arrived during the Coronavirus outbreak, the trip had been planned for months. The hotel had to change some of their services, specifically the breakfast, but there was nothing they could do for that. You can't offer a buffet during a pandemic. They did everything they could to make the guests safe while still offering a world class level of service and kindness.

Plus: Location can’t be beaten. In the heart of Shinjuku and right next to the main shopping area, definitely the best place to stay for location. Staff are extremely friendly, attentive and provide great service. Cleanliness is good with a great size bathroom: only downside is the room side and space in the room itself, fairly compact - so those wanting more space would be find somewhere bigger. Bed and pillows provided could be better, bed is rock hard and pillows vary from too soft to rock hard too. Apart from the issues, highly recommended

Minus: Rock hard bed and pillows. A little cramped

Plus: GREAT location, kindest and helpful staff in the lobby and at restaurants! Assisted with daily itineraries and suggestions on how to navigate the city and different areas!

Minus: Room was small and don’t have dressers but you don’t spend enough time in the room to notice, just asked for extra hangers organized on the couch! The shower and restroom were separate (in our room at least) and I loved this! Shower also had the best water pressure, very clean!!

Plus: Loved our stay at Hotel Gracery Shinjuku! Room was comfortable and we were on the 29th floor so the views a were amazing. Location was great and close to restaurants and shops and train stations. The room was cleaned daily which was nice to come back to each night. Would highly recommend!

Plus: Staff were friendly and helpful

Minus: Small room, more hooks or a shelf would of really helped

Plus: Great wet room set up. Felt like a luxury to have a bath in a Tokyo hotel room! Very convenient being so close to Shinjuku station (east exit). Great eco option where they make up your room with just the essentials like replacing towels and emptying bin. 7/11 downstairs was VERY helpful! Beautiful view from the window. Quiet in the room and hotel. Staff always lovely. Mini fridge very helpful, variety of light options in the room.

Minus: Just be aware that if you leave the hotel early in the morning, the streets may be quite dirty before the street cleaners come out.

Plus: Ingenting speciellt.

Minus: Personalen i caféet vid receptionen var otrevlig att ha att göra med. Övrig personal bra. Frukosten inte speciellt bra för västerlänningar.

Plus: Mycket bra japansk frukost på våning 1. Det var den bästa frukosten under hela veckan i Japan.

Minus: Duschen var lite märkligt placerad utanför badkaret.

Plus: Great location I happened to stay during covid19 was very quite

Minus: Deras trådlösa LAN är hemskt

Plus: Allt var rent, personalen utmärkt och alla nödvändiga tjänster tillgängliga. Passar för engelsktalande gäster.

Minus: Njöt av allt.

Plus: Frukost

Minus: Dålig kundservice

Plus: Vänliga personalen talar engelska och läget är mycket nära till tågstationen. Älskar att bo här när jag reser till Tokyo.

Minus: Kuddarna var mycket obekväma.

Plus: Min pojkvän och jag bodde där i nio nätter och kunde enkelt utforska. Platser som Akihabara, Harajuku, Meiji Shrine, Shibuya och mycket mer är en kort tågresa bort och med tågstationen så nära var det lätt att ta sig runt. Massor av affärer, restauranger och arkader inom gångavstånd från hotellet.

Plus: Läget, Limousine-bussförbindelser, nära tågstationen, prisvärt

Minus: Wi-Fi är bra, inte bra, men gratis

Plus: Everything was great. The staff is very helpful. Would come back in a heartbeat.

Minus: Prices are on the high side but it's Tokyo.

Plus: Fantastiskt läge och fantastiskt fint.

Minus: Frukosten var dyr, och deras air Condition var helt obegriplig. Vi frös hela tiden, och instruktioner fanns enbart på japanska.

Plus: We were greeted in the lobby by friendly staff and a little robot. Laundry machines are a plus. Excellent location, across from Shinjuku Station restaurants and shopping, walking distance to Shinjuku Gyoen National Garden and a few minutes walk to Shinjuku Golden Gai.

Minus: Great all around

Plus: 1. Excellent location. Near train station. Also within walking distance to many department stores and F&B outlets. 2. Airport limousine bus stops directly outside the hotel. Convenient if you have a lot of luggage or if you're traveling with family or elderly. 3. Large and comfortable waiting area at lobby. For you to rest while waiting for check in or for the limousine bus to arrive.

Plus: Location, airport limousine bus service and spacious lobby. Staff was also courteous.

Plus: Närheten till stationen

Minus: Heltäckningsmattan och enkla handukar

Plus: Large hotel with good location.

Minus: Lot of tourists at lobby and some noise from the street at night.

Plus: It was very nice and very convenient. I was able to take an express bus from haneda and an express train to narita. The staff was helpful. The room very clean.

Plus: Staff were so friendly!!

Plus: Frukosten var jättebra. Mycket att välja på.

Minus: Restaurangen kvällstid. Dåligt utbud.

Plus: Bra läge, fantastisk utsikt över Tokyo Skytree. Mycket bekvämt boende. Rent med trevlig personal.

Plus: The politeness and readiness to assist of the whole staff from reception point to breakfast restaurant. The ultimate cleanliness. The most extensive choice of food and beverages at breakfast, including sections dedicated to foreign cuisines. The perfect location nearby metro and JR station.

Minus: Proficiency in English which every staff member lacks significantly, however at the end of the day, we could understand and be understood one way or another. That is the fact you face all over Japan, whatever the reason.

Plus: Var fint, hade vanligt två bädd ekonomi rum, väldigt liten för två personer men eftersom man knappt inte var där så passar det helt okej.

Minus: Kanske lite bättre engelska, var svårt att kommunicera ibland även när man håller det simpelt

Plus: The location was really good. There is nearby shopping n food all within 5mins. Travelling was a breeze as kinschio is only 3 station away from tokyo station. Free shuttle to disneyland was also really helpful for us as it our first time to tokyo Disneyland with my 4 yr old son. Even can take their local bus to tokyo skytree, which was a good experience for us. Bed n pillow was really comfy..

Minus: The small size of the room which is kinda of expected in Japan hotel. Customer officer aint really good in English. Only very basic English.

Plus: All considering, we researched hotels in Tokyo extensively. The Tobu Levant answered all our requirements for our short stay.

Minus: Rooms were smaller than expected, but this is well known fact in Japan. We chose and paid extra for the Skytree view. It was a beautiful view, but the hotel is close to the Skytree, you can see it easily from the street also. Perhaps this room is not really necessary not being in the room for long periods of time and when you are, you will be sleeping with the curtains drawn. Better to take pot luck.

Plus: It’s location is very convenient. The staff members are very helpful and accommodating. They are generous with amenities and also offer a shuttle service to and from the airport. Thank you, we enjoyed our stay!

Plus: Fantastisk frukost, mycket att välja på

Minus: Rummet var ganska litet för 4 personer, och det saknades garderob utrymme till alla och plats till resväskorna

Plus: The breakfast was really good, staffs are nice, environment is super clean.

Minus: no

Plus: This is our go to hotel in Tokyo. We've stayed here for 3 times already and everytime, the service is exceptional. Rooms are big and comfy. Breakfast is great and amazing. The location is very near kinshicho station which has access to most parts of tokyo. Its very near the sky tree ( 5mins by train). It is connected to a shopping mall (arcakit) that has groceries and everything you can think of. There are also convenient store and restos near it. Hotel provides free transpo to disney land ( to and from). Offers discount to sky tree. There is also an airport limo that directly stops in the hotel driveway. Staff is very helpful and would go out of their way to assist you. Shout out to Ms. Aira Kim for being so helpful during our 2nd and 3rd stay. Will definetely stay here agan foe our forth and so visits to tokyo.

Plus: Room was comfortable and clean. Breakfast was good. Buffet was not operating to to the Covid 19 virus, but was served to your table by the staff. Restaurant staff were very nice. Good location near Kinschico station and a lot of dining options nearby.

Minus: Pillows were horrible, small and with some grain layer? My wife found the bed hard.

Plus: Just like the title!

Minus: One minor maintenance that we told the staff about.

Plus: Personalen var mycket trevlig och hjälpsam. Rummet var rent, inte det bästa eller mest moderna men har det nödvändigaste. fint renoverat badrum. Höga golv Flygplatstransfern ÄR FANTASTISK!

Minus: Nattduksborden är lite ghetto, annars var allt bra.

Plus: We stayed at Cerulean for more than 10 visits to Tokyo. Cerulean staffs are fantastic, and always looked after us. Our home in Tokyo, highly recommended!

Minus: nothing

Plus: Bed was firm. View was wonderful. Staff was very friendly and knowledgeable.

Minus: No complaints

Plus: Old school Japanese charm and omotenashi

Plus: Mycket bra läge nära tågstationen mitt i Shibuya. Fantastisk utsikt från rummen och takbaren. Bra frukost.

Plus: +Best Service (English friendly) +Best Location (5 minute walk to Shibuya Station) +Best Views +Extremely Clean & Comfortable +Luxurious +Worth the Cost of Stay

Plus: Bekvämt rum med fantastisk utsikt beläget alldeles nära Shibuya crossing. Mycket sköna sängar. Elegant badrum, smakfull inredning, fin room service. Bra skyebar och lounge café.

Minus: Vi åt frukost på hotellet en morgon vilket var fruktansvärt dyrt och inte i vår smak. Vi fixade egen frukost på hotellrummet fortsättningsvis.

Plus: Underbar utsikt och trevlig personal. Mycket fräscht rum!

Minus: Frukosten var helt OK, men jag trodde att den skulle vara finare för det priset. Det tog för lång tid att få te och kaffe.

Plus: Room price was reasonable, however, breakfast was 33k yen ($30) and $20 for the gym. Although expensive, the breakfast bar is excellent - better than most I've had here in the states. The bar at the top floor was cool with good ambience. Most of the staff speaks some English and are very helpful.

Minus: Do not recommend the expensive Japanese restaurant in the hotel. Shrimp tempura did not taste fresh and other dish not worth the cost.

Plus: Our room was well appointed and everything worked well. No marks or scratches to show wear and tear. The in room sound system was great and the complimentary unlimited data smartphone was extremely useful.

Minus: While the Executive Lounge was a nice haven to relax in and very classy, the food selection should be changed more regularly. There were no changes in the food/drink offerings across our entire five day stay.

Plus: Location

Minus: Service was "hit and miss", particularly in the lounge. The price was quite high for average quality rooms.

Plus: Very central and great to explore the city Amazing view

Minus: Bad room service Bad laundry service Old carpets, outdated interior Additional charge for pool and gym Not even close to European 5 star standard

Plus: After arriving in Tokyo following a long flight it was great to be staying somewhere that was an easy distance from the airport. On arrival staff were friendly, helpful and spoke excellent English. The bed was super comfortable and the view from our 29th floor room was pretty spectacular. The hotel provided us a great base for our 4 days in Tokyo and the top floor bar was a lovely place to end the day. The breakfast was nothing spectacular but set us up for the day and it was also possible to use the voucher for lunch, which was a nice option.

Plus: Läget

Minus: Rummet och hotellet är inte så modernt

Plus: Det enda bra med Keio Plaza Hotel att de har en pendelbuss direkt till Disney Resort, men behöver bokning 1 månad tidigare.

Minus: Receptionen för incheckning och utcheckning verkligen verkligen inte riktigt vänlig (särskilt utlänning), inget leende alls och mycket dåligt på engelska. Mycket gammalt hotell, vi har betalat för det främsta rummet (nyligen renoverat de sa) men ser fortfarande gammalt ut, de har bara lagt mer belysning i rummet och LED-TV. Bättre vistelse på International Brand Hotel.

Plus: Staff were approachable and spoke English. Room was large and comfortable with various furniture to make your stay comfortable. Portable Wi-Fi is given to guests and it is clear that the hotel thinks of providing whatever they can to ensure that the guests have a pleasant stay with Keio Plaza Hotel, with various services like Bus Limousine booking (to the airport) and convenience store available within the hotel itself.

Minus: While not too far, Keio plaza hotel is a fair distance away from Shinjuku station (about 10 minutes). As a premium hotel, it is only natural that other aspects such as the food is a little more pricey to justify the top-tier service they provide for their guests.

Plus: Ligger i bra distrikt, lätt att nå transport, shopping och matställen. Bra service inriktad personal.

Minus: Ej prisvärd jättekomplex, men allt är säkert dyrt i området.

Plus: Close to Shinjuku station. Fun restaurants nearby.

Minus: Waited on average 10 minutes for elevators, which were full and stopped almost every floor. No seating in lobby. Restaurants in hotel very overpriced. Would not stay there agin.

Plus: Great location

Plus: Bra läge, bra restauranger på hotellet.

Minus: Långsam in- och utcheckning, stor opersonlig lobby, lång väntetid på hissarna.

Plus: Mobiltelefon att ta med ut på stan, för att kolla karta, googla med mera. Att bussen stannade utanför hotellet och att tunnelbanan låg precis brevid.

Minus: Lite onödigt att de byter handdukarna trots att de är upphängda. De verkade byta ut handdukarna varje dag.

Plus: Great location! Literally you can step out the door and directly access the metro. Super easy to walk almost everywhere from the hotel.

Minus: The restaurants in the hotel were very good but EXTREMELY expensive.

Plus: Good location and room - great breakfast

Plus: Underbart badrum med tillhörande produkter. Loungen mycket trevlig.

Minus: Att tillgången till frukost skulle finnas på fler restauranger.

Plus: The location was amazing but that's about it

Minus: Rooms very outdated, very pretentious staff, everything that has to do with this hotel is ridiculously overpriced! We to check out one hour later than planned after a 6 night stay and they asked us to pay a fee... very disappointing

Plus: location

Minus: check-in staff was unfriendly and not welcoming at all. You should learn from KYOTO !!!!!!!

Plus: Breakfast options are good.

Minus: The South wing room bathroom had a slight sewer odor at times.

Plus: the proximity to shopping, restaurants and transport. Also liked the view from room - comfort of room - range of restaurants in hotel was great - service was friendly and prompt - felt very welcomed - especially as our knowledge of the language was limited - liked the ambience - international

Minus: Cannot think of a thing we didn't like

Plus: Very convenient

Plus: Comfortable and convenient.

Minus: Everything is fine.

Plus: free internet, good in-room coffee maker. Close proximity to metro, restaurants, cafes, department stores and shops

Plus: The hospitality

Plus: location

Minus:

Plus: Easily accessible from Shinjuku-ku station. Large size bedrooms are worth paying extra for more comfort.

Minus: Restaurant closes too early.

Plus: Mycket trevlig personal som hjälpte oss med att bli nöjda, trots att vi inte fick det rum vi trodde vi bokat.

Plus: Stort rum Fantastisk frukost Bra restaurang utbud

Plus: Free upgrade to Executive Room with lounge access. Our request for crib, late check out and extra amenities catered for. The lounge pre dinner drinks and Breakfast following morning was superb.

Minus: Minor issue. Kettle took forever to boil

Plus: room service

Minus: nothing

Plus: We were in the Executive Lounge so enjoyed breakfast, pre dinner drinks etc. Very good service.

Plus: Decent size for Tokyo and price range. Close to subway.

Minus: Room appeared outdated for the price. No special amenities. Some staff was friendly whereas others were not. Sauna was very small.

Plus: Everything went well. Staff fabulous, we were using the Executive Lounge and to be greeted by your name (we did stay 10 nights over two periods) and then be "Welcome Back Shirley and John", did you enjoy...….

Minus: Hotel is kinda old but well maintained Breakfast is OK not amazing.

Minus: The food choices are very expensive fir what you get.

Plus: Fantastiskt hotell. Rummen var mycket bekväma. Kan erbjuda fyra sängar i ett rum för en familj på fyra personer. Frukostbuffén var enastående. Utmärkt personal.

Minus: Ingenting.

Plus: Bra läge. Nära till gallerior. Frukosten var utmärkt.

Minus: Håll upp den utmärkta servicen.

Plus: Pendelservice till Disney land. Rummet var rymligt och mycket rent.

Minus: Vi bokade fyra rum (2 familjer) 4-5 månader före vår ankomst. Rummet som vi fick 2 rum bredvid varandra och de andra 2 på olika våningsplan. De är medvetna om att varje familj kommer att bo i 2 rum under vår bokning och ändå kan de inte ordna de andra 2 rummen bredvid varandra eller åtminstone samma våning. Till slut måste den andra familjen ta rökrummen för att stanna bredvid varandra. Inget leende ansikte från den manliga receptionspersonalen.

Plus: The Hotel is good and cosy. My only complaint is to the fitness club is not free for all guest as each ordinary is required to pay 1100yen per day

Minus: See above comment.

Plus: It was clean and easy to stay to. We went there for our anniversary, and the staff gave us a gift on our check out.

Minus: There were less convenience store around.

Plus: Beautiful hotel in great area. It has a very luxurious feel to it for the rate you pay

Minus: Gym wasn’t free

Plus: I just want to wright about staff was very helpful why I can’t speak Japanese they try to help me how I can go around Tokyo to enjoy my vacation. Just for future if property can make food for Muslim like Halal food witch was fantastic.

Plus: The helpful staff, clean facilities and proximity to shops and restaurants

Minus: Nothing, it was all excellent

Plus: The Public areas are nice. Good bathrooms.

Minus: Gymmet ingår inte i priset vilket är löjligt. Läget är långt ifrån stan.

Plus: -executive floor breakfast can be at various restaurants at the hotel -great teppanyaki restaurant (great chef, server and food)

Minus: -the executive lounge off limits to minors after 9pm -children cannot go to gym or pool

Plus: Great service, all of the employees are very kind and willing to help. The staff speak English so that is a plus. Great romantic location at night. Would definitely recommend this hotel!

Plus: Lyxigt hotell med bra läge, utsikten över Tokyos skyline är fantastisk ! Bra läge, bara att ta monorailen in till city.

Minus: Ligger ju lite utanför centrum och eftersom tågen slutar gå vid tolv får man passa tiden eller ta taxi.

Plus: Great location for transportation,food and shops. Clean ,safe and friendly place to visit.

Plus: Fantastisk utsikt över staden & fin kundservice

Plus: Att komma till station var enkelt och bekvämt.

Minus: Lite grann kostsamt, frukosten lite för dyr.

Plus: Vi njöt av konstnären rum och lyxiga : ).

Minus: Fantastisk fastighet, bra läge. Personalen är superhjälpsam

Plus: Trevlig personal. Varenda personalmedlem av hotellet är mycket hjälpsam. Jag kommer att komma och bo på detta hotell igen. Hotellets läge är mycket bekvämt. Sammantaget, vistelsen på hotellet jag var underbar.

Minus: Läget

Plus: Location for train, subway access was ideal. Extremely helpful and friendly staff. Very comfortable and clean accommodations.

Plus: Views , staff location rooms all kept amazing clean and tidy

Minus: Nothing

Plus: fantastic window with seat on 33rd floor, overlooking Tokyo Tower. Just like Scarlet Johansen in Lost in Translation!

Minus: shower might have been better, esp for taller people - though a hose over the bath seems to be standard fare in Japan. Plenty of pressure in it though. Room a little tight in size but quite adequate

Plus: Super nice view on Tokyo, nice location, very good breakfast. Perfect place for a shot stay in Tokyo.

Minus: Breakfast was so so

Plus: Nice view, great room

Minus: There was not an actual spa/pool they room comes with a soap that makes the bathtub a ‘spa’ this was dissapointing

Plus: Location to Haneda Airport and train stations made visiting Tokyo in 48 hours a breeze Staff very attentive Internet service A+

Minus: That breakfast was not inclusive of the cost of room! Rooms are small and a nice touch would be to include a continental breakfast with the room.

Plus: It was my second time staying in this hotel, and it was just as excellent as last time. I especially liked the extraordinary view. This of course depends on the room. The hotel lobby is at the 25th floor, and the guest rooms are located above that. If you book a room "with Tokyo Tower View" its pretty much guaranteed that your view on Tokyo is not obstructed by other skyscrapers and also that you're also looking towards the direction of Mount Fuji that can be seen if the weather conditions allow it. I also liked the beautiful atrium of the hotel (where the breakfast buffet is located) and of course the excellent transport connections of the location Shiodome: There is direct access to Yurikamome- and the Ōedo-Line, and you can use an underground connection to Shimbashi-station that gives access to Yamanote-Line and many others. Ginza and the exceptionally beautiful Hamarikyu gardens is well within walking distance. Shimbashi is a very interesting area to explore with tons of small and very japanese (non-touristy) little spots for eating and drinking. Directly in the basement of Shiodome Media Tower, where the hotel is located, there are several small and good value restaurants, and even a small supermarket that is open all the time, and can be reached with the Elevator, which is extremely convenient.

Minus: Nothing to complain about :)

Plus: Extremely comfortable room with phenomenal view. Friendly and helpful staff.

Plus: Location and view from our Room of the Tokyo Tower and Mount Fuji

Minus: All good our second visit

Plus: Location Views Staff Cleanliness

Minus: Small rooms (to be expected in JPN)

Plus: Läget

Minus: Om frukosten ingick i priset

Plus: Allt jag behövde inom gångavstånd.

Minus: Detta är ett mycket gammalt och mycket prisvärt hotell i en hemskt fullsatt och dåligt utformad del av området runt stationen.

Plus: English speaking staff, good location

Plus: The location and proximity to the Shinagawa Station is really close and a breeze to connect to different parts of Tokyo. Loads of shopping and eateries in the area too.

Minus: It’s a big hotel. The hotel staff were average in their service in all honesty. We were met by rather cold staff throughout our stay. The rooms are dated but clean.

Plus: Bra rum, tyst och väutrustat.

Minus: Hårda sängar och kuddar. Mycket dyr frukost.

Plus: Location was decent.

Minus: Outdated. Nasty room.

Minus: They don't tell you there is an additional charge to use the pool. Of about 1400 yen per person.

Plus: Room with good view and the restaurant taste so well with good price!

Minus: The basic facilities in the hotel’s are relatively old but it’s fine to stay that!

Plus: Close to train station.

Minus: Room facilities little bit old

Plus: Location was best thing about booking this hotel.

Minus: There AC was automatically set and could not get colder then 70* the room was so stuffy and uncomfortable. They brought us a fan and told us to turn off the AC as the temp was automatically set. That was not a good thing.

Plus: Location.

Minus: Your website did not state how many things were closed due to corona. I purposely picked the SHINAGAWA because it had restaurants, bowling alley, movie theater, and aquarium. None of these facilities were open. We spent a lot of money for very little

Plus: Bra läge nära Shinagawa station. Rimligt pris.

Plus: The location and the clean room.

Minus: Nothing in particular.

Plus: Läget är mycket bra och hotellet är rent och snyggt. Kommunikationerna till övriga delar i Tokyo är perfekta.

Minus: Frukost, ingen bra träningslokal

Plus: Utsikten över bukten var rummets höjdpunkt .

Minus: Jag inte kan komma på en enda sak som jag inte gillar

Minus: Omsorgenen om detaljer gjorde vistelsen så mycket bättre.

Plus: Poolen var jättebra.

Minus: Inget särskilt mycket.

Plus: The view was just spectacular and worth upgrading at the ocean view room. The room itself was also very nice size and comfortable bed.

Minus: Wifi should be available for all staying guests without joining a membership. It would be alright to try free membership but nowadays, all the oversea hotels allow the free Wifi anywhere you go. Since there is a beautiful view from the room, it would be perfect if there were chairs at the balcony to enjoy most of it.

Plus: The hotel was beautiful. Staff was very nice.

Minus: I saw a couple of cockroaches crawling on the buffet during breakfast. I lost my appetite after that. :(

Plus: None

Minus: I booked non-smoking room but when I checked in they said there is no more non-smoking. I finally managed to switch room 1:00 in the morning. Staffs seem don't care if you stay or not. I had 2 luggage storage before checked in but they couldn't find them.

Plus: View from my room was just like a post card. Beautiful!

Minus: Location was a little far to center of Tokyo.

Plus: i only like the location

Minus: hallways have a weird smell. carpet all around is dirty

Plus: Customer service exceeded expectations, even for a Hilton

Plus: Nice to have a bit of luxury on our holiday, the Hilton was that.

Plus: It is in a marvelous location

Minus: No

Plus: Exceptional

Minus: Nothing

Plus: Mycket vänlig personal, mycket tillmötesgående mot resenärer. Fantastiska frukostalternativ. Flera bra restauranger på egendomen. Lätt att ta sig till tunnelbanan och tåg.

Minus: A little far away from metro station

Plus: The rooms were superb and practical. Views nice and staff so great and helpful. Japanese Garden also lovely. Japanese breakfast very good. Central to many things and area around metro very good for restaurants and bars.

Minus: In hotel dining and drinking was very pricey.

Plus: Buffet breakfast in the Garden Lounge was very good as always, with views out over the lovely gardens and waterfall., and room service was prompt, well-presented and delicious. Notably, there are a number of excellent restaurants on-site from which to choose. The gardens at Hotel New Otani are beautiful any time of year, and well worth wandering through. English is now spoken by most staff, which is very helpful for weary English-speaking travellers.

Plus: Allt har bott på hotellet tidigare

Plus: This is an excellent hotel in a good location. It was a little away from the action but very comfortable throughout.

Minus: The gym is expensive to use for guests which is unnecessary.

Plus: Staff were really helpful ,if you look lost they would ask if you need help.There was a lot staff and they were friendly.Rooms were bigger than most Japanese hotels and clean.Breakfast at tower was awesome and overall the hotel was enjoyable experience.

Minus: Nothing

Plus: Älskar hotellet, läget toppen och alla bekvämligheter toppen

Plus: Free car parking for guests. refurbished rooms. Good breakfast & good choice of high end restaurants.

Minus: Sofa was small & facing the wrong direction to watch the tv. Bathroom & toilet were a little small with glass doors which didn't close properly.

Plus: I liked that the hotel served mainly individuals on business. The staff were extremely helpful and nice. There are some great restaurants in the hotel and a great a garden.

Minus: A tour of the hotel would be great since it's such a big place. It took me until the end of the trip to figure out how to get around easier.