Tokyo hotell

Plus: First thing you notice when you step inside the hotel is the amazing, spalike scent in the whole hotel. The stuff was so nice and friendly. The view from our room, the pool and the bar is breathtaking.

Minus: For iur liking, the mattress was to soft.

Plus: The property was in a convenient location and had wonderful views of Tokyo. Rooms were well appointed, albeit smaller (but of course you are in Tokyo). Breakfast was great. Good use of technology in the rooms.

Minus: Everything about the property was really nice. Our stay was adversely affected by some really poor advice from the concierge, who sent us to a very overpriced restaurant and led us to believe that the dress code everywhere in Tokyo was very formal, something our booking agent laughingly dispelled the next morning, setting my whole family back at ease. Once we no longer used the concierge we had great food experiences in Tokyo.

Plus: Lyxigt och högteknologiskt hotell. Fitnessavdelning med bastu var toppen.

Minus: Det är flashigt och nytt, men blir också lite opersonligt.

Plus: Good location and new hotel. Japanese style interior bery nice.

Plus: Everything

Minus: Nothing

Plus: Great high quality hotel. Excellent rooms and facilities. Beds extremely comfortable.

Minus: Lots of “rules” spoiled our stay. We were unable to have a drink anywhere in the hotel with our teenage children after 6pm. Under 18s are not allowed to use the pool. Again ridiculous. Over 14 would be a better policy. Extremely expensive for what it was.

Plus: I cannot say that I have much experience of ultra-luxurious hotels, but this one is absolutely stunning! You can find everything your heart desires; and the architecture, the interior design and the comfort level provided make it a memorable stay worth your while - and definitely worth the price tag! My sister and I were sad to have to go..

Minus: Every little detail is so well taken care of; seriously, we could not find any flaw!

Plus: All was perfect !!

Plus: It is actually a very nice hotel. The staff were very attentive, technical items in the room was nice and the room was very nicely decorated, The bathroom and water closet with the Toto washlet was also nice.

Minus: A third of the room's view was of the roof (of the main building) which was beyond disappointing considering the view was the reason I booked the room. So if the view is important to you, then upgrade the room (which we would have done but was told the hotel was full), check in very early or stay somewhere else. They should market these rooms as partial views to avoid disappointment. Other than that, the room was nice. But then again, there are nice rooms all over Tokyo for a lot less money.

Minus: My wife and I went to the pool area where the staff were very rude....WE were told in this huge hotel that only 8 people are allowed in the pool at any time...We were told to stand and wait..after 15 mins we were allowed into the pool, My wife and I got into the spa and no one else was in the spa, i attempted to take a photo of my wife in the spa and a staff member ran out rudely gave me a card telling me no photography ..like what ?? Im taking a picture of my wife in a spa by herself in a hotel we spent $1000 a night for...give me a break....

Plus: I enjoyed most everything about this hotel. The room facilities were amazing, it was very clean, modern, staff well trained and discrete although English wasn’t really well spoken. Location is great, many restaurants around and metro line quite close. Great view. A Starbucks and Dean and Deluca in the building. Very classy, breakfast very enjoyable too.

Plus: Very comfortable room. The windows give a fantastic view.

Minus: A bit sad that there are not spa or sauna or gym.

Plus: Location , Staff and Room condition is excellent.

Plus: Fräscht. Tysta, fina rum med sköna sängar. Superbra läge i Ginza . Oerhört omtänksam och serviceminded personal.

Minus: Eftersom det här var en jobbresa saknade jag utrymme i lobbyn att sitta och diskutera med mina kollegor/japanska partnets. Vi fick gå till ett annat hotell. Baren/restaurangen var också stängd mellan kl. 12 och 3 så det fanns verkligen ingenstans att sitta.

Plus: very clean. comfortable bed, excellent service

Minus: They charged me extra for checking in at 10:00 AM because official check in hour is 15:00 :) I didn't like it. the room was available in any case

Plus: Very friendly staff, very accommodating to our needs with a small kid. We got a baby cot free of charge, kid’s toiletries and even a diaper bin. Wed definitely stay here again!

Plus: I liked the design of the hotel. It was very modern and clean. Service was very good and we did not have any issues during our stay. I generally liked the location. It was easy enough to get around and there were enough restaurants in easy walking distance.

Minus: The rooms are relatively small. I guess this is because it is in Tokyo. I wish there was more selection for breakfast. I think the hotel could have done better in this area.

Plus: Lovely Hotel, Good Location, Excellent Staff

Plus: The Celestine Ginza really impressed me. The look was very clean, the location was unbeatable and the breakfast which was served on the 14th floor was a highlight. Highly recommend.

Minus: Nothing!

Plus: The hotel is well situated in Ginza and not far from the main shopping chome and subway stations. Great modern rooms, very clean and comfortable. Great restaurant, with good food and fabulous staff.

Minus: While the staff were all very polite and friendly, they were not efficient, especially the check in process. Maybe due to new hotel & new systems, but it took a long time for the check in to complete and even when they book restaurants or taxis for us, it took longer than usual. Pity....

Plus: Friendly staff and great infrastructure.

Plus: Size of the room, gym

Minus: Nothing

Plus: everything！

Minus: nothing

Plus: Clean, pleasant and helpful staff, access to the Tokyo Palace grounds for a walk or a run.

Plus: I booked a studio apartment and on arrival we were upgraded to an executive apartment suite. Very luxurious. Separate bedroom. Full size kitchen. Large bathroom and shower. Two toilets. One accessible from the bedroom and the other from the hallway in the living area. Very well appointed with a washer/dryer. Two large screens TVs with english speaking programs. Windows at the front of the building but views only of the skyscraper across the street. Did not use the poop or gym. Breakfast buffet style in the restaurant was good.

Plus: First of all, I want to talk about its convenient location. It is literally "connected" to the Otemachi station, so you can easily access to the hotel. Also, I could enjoy the view from the window. I stayed at the top floor so that I could see the whole city, including the Imperial Palace and its garden.

Minus: Unfortunately, my credit card didn't work at the first time. After I called several banks and card companies, it turned out it was hotel's mistakes. I managed to pay through the internet link they sent to my email.

Plus: Thank you for everythings .

Plus: Good design and new

Minus: Located in the office area

Plus: Staff is incredibly helpful and polite, rooms are very comfortable, spacious, well decorated and with amazing views. Breakfast is very good. Impeccably clean. Great location with direct access to the metro station and plenty of restaurants. Within walking distance to the Tokyo station.

Minus: Can’t find any faults except for the single soap bar provided - two would have been better (one for the sink and another for the bathtub).

Plus: Modernt, rent och snyggt. Utmärkt läge i Asakusa!

Minus: Höjde priserna när jag ville förlänga min vistelse.

Plus: Mycket bra men mycket dyr. Vi åt frukost bara en morgon.

Minus: Vi bodde på 13 våning. Nätterna hördes konstig ljud. Kanske från taket.???

Plus: clean and near the asakusa station staffs are very helpful quiet as well

Minus: a little narrow？ and room service person will not help to tidy up our clothes, cosmetics on the bed and desk, which is totally different from the other hotels where we had been.

Plus: I would like to comment on the front line staffs and restaurant that is always helpful and cheerful. they are prompt in assisting our enquiries and also they have kindly assisted to send our wifi pouch that we forgotten via courier when we were at namba. hotel is beautiful, clean and near sensoji temple and the street! We would like to stay here again if we will travel to japan, tokyo. Asakusa is just a wonderful sight! they also have welcome drinks, goodies, internet, drinks from a machine till a certain time, laundry at 3 levels that cost 300 yen, vending machine, ice maker and microwave wave!

Minus: depends on which train line you take, the exit can be about 10 mins walk to the hotel but you can take it as a stroll and see the light of asakusa!

Plus: Very liked this hotel. Great location in Asakusa - the district, which is interesting both in the middle of the day and also in evenings. All facilities, including ice machine, microwave, vending machines, laundry, and free morning coffee.

Minus: Still the small room. Not enough place for cases, and some hangers in the corner instead of the closet.

Plus: great spot: footstep from tourist places: Asakusa temple, all the tourist shops, and the river for a cruise

Minus: Beware there are several Asakusa stations. 1 is very close to the hotel. the one with the shuttle to/from the airport is about 10-15 min walk, with your luggage, look for exit A2b for elevator. Our son had crutches. we had to book a taxi to get there with the luggage and the crutches.

Plus: Fantastisk frukostbuffé, sköna sängar, välstädat.

Minus: Lite knöligt att man var tvungen att ta en liten hiss upp till själva hotellet.

Plus: Location/clean/staff/room

Minus: Bar not very lively

Plus: Frukostbuffén var otroligt bra.

Minus: Standardrummen var väldigt små.

Plus: The location exceeded my expectations: it's such an awesome spot with a great market and local and regional gourmet food on the floors below! Also right next to the temple: here's a tip - if you're jet lagged, go there at dawn - it'[s the most serene experience. The hotel itself is great: staff is helpful, breakfast is fantastic. Price - reasonable. I'd recommend it to anybody. Also, I'm a fan of Asakusa now.

Plus: The venue was Really nice and felt like a 5 star hotel

Plus: Everything

Minus: Nothing

Plus: We loved everything about this hotel! We got the best service from the moment we entered the hotel by a welcoming drink and all thr information that we needed. The room was very clean and well organized with all the facilities that is required. The mornings were amazing especially because of the super tasty varied Western - Japanese breakfast, the best we ate in Japan. Surprisingly everything is close by a footstep to the , hotel (restaurants, don quixote, asakusa temple and the market). This place was above and beyond our expectations.

Minus: NOTHING

Plus: Sheer luxury and peace above the Tokyo skyline. The staff were incredibly helpful and nothing was too much effort. I can’t describe how much of a special experience it was to stay here. Don’t muck about, book this hotel. Now.

Minus: The gold was too bright. Joking, there was nothing we didn’t like.

Plus: Great location on top of Tokyo station, friendly staffs, excellent service ! Quiet and comfy environment. Staffs arranged everything for kids, also lovely cookie with eatable coloring pen. and now they can remember Shangri-La!

Plus: Everything

Plus: Location

Minus: Recognition for returning guests

Plus: bed is big for my family with 2 kids

Plus: Old but luxury hotel, friendly staff

Minus: Too expensive

Plus: The customer service and luxurious room

Minus: I had to leave

Plus: We chose Horizon Club rooms which was a delight for relaxing when back at the Hotel. The breakfast and snacks at the club lounge were excellent and the staff most helpful.

Plus: Was one of the best hotels I ever stopped in -staff are amazingly helpful-loved the room -food in horizon club lovely and that view is wonderful-loved the little washbag of goodies too -I’m am still using them now

Minus: Nothing bad to say was the best start to my trip to Japan -just wish I could have stopped longer

Plus: Spacious room, service, clean, location and view of the city.

Plus: It was absolutely superb. The staff in the Horizon Club could not have been more helpful. Our room on the 37th floor was large and extremely well presented.

Plus: Possibly the best service we've ever had at a hotel. A real gem in the heart of Tokyo. So much to do, see and eat within walking distance.

Minus:

Plus: Location, staffs, services <3

Minus: None.

Plus: Everything

Plus: Excellent and very friendly staffs and overall service is fantastic. Left our luggage there when we went off for a day, and they were in our new room when we checked in again.

Minus: Nothing about the hotel.

Plus: Great location, spacious rooms. staff was friendly and hardworking

Minus: The breakfast buffet was a disappointment. Price was a little high.

Plus: Good and convenience Location. Great for family stay.

Minus: No comnents

Plus: Everything Staff, Location, Services, Great hotel Thank you for everything

Plus: Conveniently located near Skytee town / Oshiage mall, this hotel is a great pick if you have a family and want to hang out in that area. Right next to the station and a 30 second walk to the mall.

Plus: Great location at the foot of the Sky Tree - easy access to train for return to Narita. Shops around including supermarket at the ground floor.

Minus: All good.

Plus: The Solamahi Center is full with many many restaurants. There is a lot to choose from

Minus: Room size was small. and there is no Lobby at the hotel nor a bar !

Plus: in front of the mall solamachi, oshiage skytree st and the Tokyo Skytree! very spacious room comfortable pillows

Minus: no wall between wastafel n bedroom, only a wood curtain...

Plus: The location was great and the room very comfortable.

Minus: The breakfast was a little disappointing - not enough variety. We came later and some of the food had gone and not replenished.

Plus: The facility is really cool being at the Tokyo station, the staff are exceedingly friendly and helpful (they have a greeting service that meets you at the platform of the train and escorts you to the hotel- so nice to not have to use the phone to find it!)The rooms are beautifully appointed- very luxurious.

Minus: There was nothing I didn’t like- it is expensive but they really make an effort to give you your monies worth in service.

Plus: Gorgeous property. Only wish they had shown us the spa and workout area. We only saw it as we departed and missed what looked like a fabulous experience. The breakfast buffet was other worldly.

Minus: All excellent. Staff exceptional. Rooms excellent.

Plus: Location is convenient to shopping at Omotesando.

Minus: Breakfast at the Japanese restaurant inside the hotel provides very little food variety, not up to Westin standard.

Plus: Stayed here twice during our trip to Japan. Enjoyed everything about our stay. The restaurant Camellia was lovely and we ate there most evenings. Everybody was very helpful during our stay. The location is second to none.

Minus: Nothing to dislike.

Plus: Concierge team was fabulous and extremely professional and helpful.

Minus: Japanese breakfast selection was very good but Western pastries and bread were quite average which was quite disappointing given how good Japanese pastry chefs are in general. Also their coffee could be improved

Plus: Frukosten suverän! Miljön fantastisk. Otur bara att receptionen inte lyckades få mitt Amex att gå igenom vid incheckningen trots att jag betalat med det i deras lobby bar 1/2tim innan. Dessutom hade jag angivit numret vid bokningen på booking.com

Minus: Som ovan

Plus: The location was excellent and the staff were helpful and efficient.

Minus: The bedroom was a little small but the bathroom made up for this.

Plus: Interior of the room was extraordinally beautiful and functionable. Quality of bed, furnitures and bathroom, everything was great. I stayed in the room which was facing to Marunouchi side, the view from the high window was exceptional. I was also surprised that the roof of the dining room was renovated to glass so that lots of natural sunlight is taken into the space. It made us very comfortable at the moment of breakfast.

Minus: Breakfast itself was not as good as expected though it was pricey. Especially I was dissapointed at the quality of breads. It was somehow baked 2 days ago. The room we stayed was located farest from elevator accessed from the lobby. I thought there should be two receptions on the ground floor so that guests could access to the room easilly.

Plus: Central location!

Minus: Disappointing - small & Very noisy - room at long Walk from lobby.... Till Very late a lot of noise from station... Could change room at midnight but with early departure not useful... Staff not Very friendly. No value for money

Plus: Love the hotel and the location can’t be more perfect

Minus: The staff makes everything great

Plus: Allt

Minus: Lite långt att gå till rummet från receptionen.

Plus: Great location (Mitano ku), Staff was extremely helpful to get us around and find a hospital quickly(English speaking) to get my daughter treated. Loved the breakfast at Ritz and the view from the room (Million $). Hospitality at best, thank you Ritz Carlton.

Minus: None

Plus: Every aspect of the staff was the best in the business

Plus: Very big room with fantastic view of Tokyo Tower. Metro is underground which is convenient to Ginza and Shinjiko. A preimium Shopping mall is just beside. Shuttle bus is direct from Narita Airport.

Minus: Quilt is a bit thicker.

Plus: This hotel is located in the tallest building in Tokyo and it offers incredible views of the city! The rooms are breathtaking and I have never experienced such incredible, all encompassing service. The concierge offered us the best sightseeing advice and we had one of the most memorable dinners in their Japanese Michelin Starred Restaurant. Oh and there's a fantastic 24hr Grocery Store located in the super posh MidTown Shopping Center adjacent to the hotel. I have to also say that compared to other Ritz-Carlton Hotels I have stayed at around the world... this is by far the best of their Hotels properties!

Minus: What I didn't like was that we had to leave so soon...

Plus: Everything is absolutely top of the range

Plus: One of the best hotels that I’ve been in my life! Everything is really well done!

Minus: i had booked a non-smoking suite. the room had clearly been smoked in - an air purifier was by the bed when i got to the room. not cool at all. the fact that there are still smoking rooms that can be 'changed' into non-smoking? plus, had an issue with business card request. hotel itself is beautiful but dealing with unexpected issues not very good-especially for the price.

Plus: Warm, smiling staff, comfortable and elegant. Tasty food

Minus: Nothing at all

Plus: The welcoming was amazing and the staff were very friendly and helpful during the entire stay! Also the size and quality of the room!

Minus: There was no iron in the room, however once I asked the staff got me one

Plus: Ritz-Carlton always Bravo!

Plus: Breathtaking view from the room + Excellent service from the staff.

Minus: If anything room features (e.g. bathroom tech) could have been improved. Nothing major though.

Plus: Breakfast buffet was excellent. Concierge service was exceptional and offered many options for family excursions. Their restaurant recommendations were perfect. Front desk personnel and even valet services were outstanding! True Ritz quality displayed here in Tokyo!

Plus: Good place to relax..,

Plus: Clean ! Convenience store is very good idea.

Minus: None

Plus: The hotel is in such a stunning location right on the sea, you get the best of both worlds! The constant shuttle buses to and from Disney and the train station meant that we had amazing access to everywhere and had no limitations on our plans. The staff were so lovely, would happily go out of their way to help. The rooms were clean, spacious and comfortable. I have no complaints! Would happily stay here again in the future!

Plus: The view from the hotel is nice. The room is spacious.

Minus: Beware your belongs. If you left anything behind the room. They cannot find it.

Plus: The (double) room was big enough for four people and was very comfortable. Having the convenience store in the hotel was great (as we were a bit jet-lagged anyway, it was also good not to have time pressure for breakfast). Value for money was very good.

Minus: The location is obviously not very central. Having said that, the shuttle bus to the train station worked really well, and the comfort and value made it worth the extra travel time.

Plus: The size of room was comfortable. Enough space for 2 persons.

Minus: Nothing at all.

Plus: Quiet and nice view. Near the sea and nice promenade. Near the park. Not far from Disney

Plus: The beds were comfortable and the room was comfortable. We also really enjoyed the bathroom.

Minus: We didn’t like the price of the hotel restaurant. We were over charged for a meal due to the fact the restaurant manger changed the price after we were seated. So don’t eat at the restaurant, I would suggest just grab snacks from Lawson or eat some place else.

Plus: The view from the room was superb. An amazing view of the bay and Tokyo skyline. The room was large and spacious and the facilities and provisions in the room excellent. The breakfast buffet was very good, a huge selection of traditional Japanese and international and a great start to the day. The supermarket on the ground floor is a welcome option after a long day out at Disney or sightseeing in Tokyo, especially offering good value and an alternative for families.

Minus: Nothing. We enjoyed every minute and loved the room.

Minus: I like the staff very helpful and friendly,, the room is very clean every thing there is excellent except the TV channels very poor

Plus: Perfekt service kostar massor av pengar

Plus: 1,Very good but too old! 2,The services are very very good and impressive!!

Minus: So small room not suit for five star actually

Plus: fitness center

Plus: We love the staff.

Minus: I wish beauty salon has no day off. In a hotel this kind of service should be 7 days a week

Plus: Superb understated comfort and service. Faultless. Not the cheapest, but not as expensive as some international luxury chains.

Minus: All excellent.

Plus: Staff was so good and the hotel area is perfect

Minus: Hotel decorations was little old

Plus: Good

Plus: Excellence of service, cleanliness and food

Minus: None

Plus: We liked the fact that the room was definitely bigger than many in Tokyo. The staff were very friendly. Taxis easily available at the hotel and the metro line was just 3 minute walk from hotel.

Minus: I don't normally like to complain but so many things let this hotel down for us. The hotel room was very dated. We had 2 single beds when we requested a double. The bathroom very uncomfortable to use as the door opened inwards and was in the way when you used the basin. The bath had not been cleaned after last guests.' The breakfast was very mediocre....the Japanese breakfast food was unremarkable and western style breakfast just so so. The hotel is so huge that its a really long walk from entrance to your room...2 lift rides to get there. The first day we got so lost in the hotel among all the shops and levels, I was nearly besides my self as it was so hot and we seemed to walk for ever. Even though I think it was an original Frank Lloyd Wright design, it was not our favorite hotel for sure.

Plus: Allt var bra - läget centralt, personal fantastisk, hotellets standard utomordentlig, tillgång till ett stort antal restauranger och affärer i hotellet.

Plus: It’s a fantastic hotel!!!!!

Minus: The rooms are a bit old style

Plus: Clean and convenience

Plus: Läge

Minus: I dislike the TV board lighting where it's also the working area for laptop. It's too bright to work with laptop, but if I switch it off, it's too dark.

Plus: My 4th stay. So obviously it works well. Loved the room on the higher floor. Best to take a room which is road facing.

Plus: Our second stay here. Great location.

Plus: Conveniently located in Ginza with a metro station right outside the hotel entrance.

Minus: Used to be a business friendly hotel but not any more. One and only restaurant in the hotel.would not even allow guests to have drinks there in the morning without paying for a full breakfast buffet and my guests and had to find somewhere else outside the hotel for a meeting.

Plus: The location, the staff, the room couldn’t be faulted.

Minus: Breakfast was rather expensive.

Plus: The Location is great & modern designed

Minus: Room size is too small

Plus: Location

Minus: Bed abit soft

Plus: The location is in the centre of Ginza and right above Higashi Ginza Station, Modern style and very nice design

Minus: Room size is too small, even just to open the luggage House keeping didn’t clean the room perfectly on the 2nd day, we need to ask for bottles water everyday

Plus: Great location in the heart of Ginza. Friendly staff, who were always willing and able to help. Clean rooms, which while not large, still big enough for two.

Plus: excellent hotel.9/10. nothing to complain

Plus: Excellent housekeeping n fantastic location

Minus: Limited tv program selection

Plus: Very convenient to shopping areas and restaurants

Minus: Quite small space in the room!!

Plus: This hotel is ideally located. The rooms are small but there are so many little touches that enhance the experience - the built-in phone charger, the onsen, the many types of pillows to choose from - I almost didn't want to leave! Oh, and don't forget the laundry room, which I especially appreciated after two weeks on the road!

Plus: Very nice hotel. We had a room with a nice view. The onsen was free and very nice. All in all, a very good place to stay several nights.

Minus: Can't complain about anything.

Plus: The hotel is very comfortable, and all the staff is very nice. The neighborhood is cozy and has narrow streets full of restaurants. The breakfast is varied with a japanese and an international version.

Minus: The long wait for the only elevator available.

Plus: Staff was responsive and tried to accomodate our request at their best before arrival. Communication was smooth.

Plus: Perfect location, the room was small but practical with a comfy bed. The onsen facility was very nice after a long day exploring the city!

Plus: Rent, bra sängar

Minus: Små rum om man är mer än en person.

Plus: Great location and surprisingly quiet, had a unusually relaxing and convenient stay here. Staff were amazing and breakfast was superb, would certainly stay again

Minus: Small room, but I guess to be expected for such a great location

Plus: The location was perfect, near the metro station. The bed was comfy - breakfast delicious - and the staff very kind and helpful ! Highly recommended !!!!

Minus: The only bad point was the light of some swithes and from the air conditioning at night that distirbed our sleep but nothing more than this !

Plus: The staff were super friendly, the mattress was very comfortable, and they had everything I needed in a room. The rooms are definitely small, but if you're planning on spending most of your time out of the room I can't see that being an issue.

Minus: The duvet was a little heavy, so sometimes it got a bit hot when sleeping.

Plus: Service very good. Location is good too.Very comfortable stay in the hotel.

Minus: Room too small but acceptable in Tokyo. So many floors but only one lift, sometimes too busy.

Plus: The onsen bathing

Minus: The rooms could have been a little bigger

Plus: Frukosten var den bästa på hela vår Japan-resa, då det fanns ett något bredare urval än på andra hotell vi besökt, med även västerländska produkter som t ex bröd och croissanter. Personalen var vänlig, som alla japaner vi mött.

Minus: Hotellet kändes nästan klaustrofobiskt. Man gick rakt in i en hiss som tog en upp på andra våningen till receptionen. För att komma in på rummen (eller hotellet som visade sig vara obemannat nattetid) måste man knappa in en kod, som man fick på ett kvitto vid incheckning, vilket kändes opersonligt och ökade den klaustrofobiska känslan. Rummet var extremt trångt för två personer. Knappast någon plats för bagaget.

Plus: Fantastisk service. Vackert hotell

Minus: Läget är inte bra, långt från centrum

Plus: Room

Minus: Lost in translation

Plus: Atmosfären är filmisk.

Plus: Loved the view from the 46th floor of Mt Fuji. Breakfast was fabulous, room service was amazing. Even though certain items were not on the menu, the staff was kind enough to have it specially prepared for us. Overall the staff was very polite and willing to assist whenever asked.

Minus: The ambiance a little too dark in the lounge area at night. But I guess they needed to set the lightings like this so that the amazing view could be enjoyed from the 41th floor.

Plus: Customer Service was excellent! They gave me a set of tea pot because they served me broken glasses and cups every morning The layout was confusing but the staffs tried their best to help Overall, i do feel very welcoming especially you just had a long flight

Minus: I never stayed in a 5-Stars hotel, where i had so much complaints at one stay (5 days, 4 nights) 1. The glass in the bathroom was chipped, so i put it aside to the table so the maid could take care of it for next swift 2.,Similarly, i also found my tea cup was cracked as well. So i placed it together with the chipped glass. Day2, i found thr exact chipped glass and cup were put back exactly where i found them. So, i moved them to the table, so the maid could replace them Day3, they were back to the same place, in the bathroom and tea set. Finally, i called the housekeeping. I wondered how they cleaned the glasse and cups?! The exact broken glass and cups were back. Did they actually use machine to wash them? However, their response was very kind and they even offered me a set of new tea pot and cup !! 3. Breakfast - i.They served a tray of empty jams (used by someone else) - Yike ! Pretty gross. ii. When i went to get my second round of fruits from the buffet table, they cleaned my table including my unfinished food and capuccino iii. With the price they charged, the buffet breakfast quality and quantity are very underwhelming! 4. Dining - Western dining They claim it is a French cuisine. Mmm, Nope. They are not French cooking at all. If you serve the fish inside a Staub pot, you then call it French. Then maybe :) But the menu does have a good variety of protein and even have glutten-free bread. The service was very slow, but with "customers are always right " attitude. The fishes we ordered were tiny and dry. Again, could not complaint because the people were so nice 5. Dining - Japanese They are extremely over-priced with a nothing special taste. Again, great service with not so good food and very pricey 6. The layout of the floor and.location of lobby was weird! So confusing. Not matching a pricey, 5- Star hotel, or comparable to other Grand Hyatt international hotels 7. No Limo-bus going to Airport before 9am.

Plus: Så klassiskt och alldeles lagom med service. Man kände sig sedd men inte övervakad. Fantastisk utsikt både från rummet och relaxen som hade en stor pool och riktigt välutrustat gym. Mysigt och lyxigt!

Plus: Probably the best hotel I did in my life

Minus: Nothing. All was perfect

Plus: Bed swimming pool

Minus: Television channels limited no international channels

Plus: One of the best hotels I've ever stayed in. Staff were super attentive and the facilities were amazing. We were in a deluxe king - it was on the 47th floor facing Shinjuku station so gave great views across the city. Being able to have 24 hour breakfast in the room on the day we were leaving was a big plus. Had a good gym (also on the 47th floor), and the bar on the 52nd floor was beautiful (even if the drinks were a little pricey at 2400 yen each). Would definitely stay there again.

Minus: Very little to comment on here. The location is a little far from Shinjuku Station (about a 15 min walk), however the hotel does provide a regular shuttle service to and from the station (every 20 mins until 9:30pm).

Plus: Everything clean and nice and comfortable

Plus: Great hotel with amazing views over Tokyo. Loved our stay there. Also had a great dinner in the top floor restaurant.

Minus: Hotel was a bit out of the way for sightseeing and some parts of it a bit dated with regards to the design, especially considering the hefty price tag. Would probably go for something in another city district next time.

Plus: It’s just perfect!

Minus: Nothing!

Plus: Location in superb district of the town, amazing view, lobby bar - the best of All

Minus: nothing

Plus: The up grade of our two rooms into 1 two bedroom suite is unforgettable!

Minus: Nothing

Plus: The hotel was an oasis in the city. The staff were excellent, and it was one of my best experiences in new place.

Minus: The hotel starts on the 28th floor, so it feels detached from the surroundings.

Plus: Wonderful spot, need to understand a bit how to best walk to it and around it, but that is just about reading all signs. Beautiful hotel, wonderful rooms, service is fantastic. Very good breakfast selection. Would come here again and again

Plus: Great atmosphere, very convenient stay

Minus: Nothing

Plus: Everything

Minus: Everything is excellent

Plus: Great artistic flair x

Minus: The concierge desk was very bad . Emails sent days before arrival.. still not replied to . It was a struggle to get concierge to assist with any requests x

Plus: Amazing hotel on the top floors of a high rise. A destination for those visiting Tokyo even if you’re not stay at the hotel. Room and service staff exceeded every expectation. Staff spoke enough English to be able to assist with navigation sight seeing and dining. Location puts you right on a main train station and within walking distance of shopping and many diverse districts of the Tokyo area. Our rate included breakfast which I would highly recommended. Definitely one of the best we’ve had during our years of travel. The diverse selection of food and again, the service made it outstanding. Our teenage son was in food heaven.

Minus: The only negatives were minor - the rooms lacked any USB ports or enough plugs to charge everyone’s electronics but I’m sure if we had asked someone would have immediately come up with a solution (service was impeccable). The only other thing to note is that the restaurants run about $150pp for dinner (food only).

Plus: Very good facilities and generally very helpful staff.

Minus: Food options were very expensive, and not at all to our liking, particularly the lack of simple breakfast options and the extraordinary cost of a cup of coffee!

Plus: Highly recommended

Plus: Room was stunning - view amazing. Spa and fitness room, Japanese restaurant was great.

Minus: Bar, service slow and expensive.

Plus: The bayside view is great, that’s what you pay for.

Minus: A bit difficult to access from street level.

Plus: everything was beautiful

Minus: Nothing

Plus: Highly recommended, absolutely perfect.

Plus: Concierge is excellent! Helped me for Route plan, packing my shopping stuff... The room facility is SMART enough.

Minus: the swimming pool doesn't allow kids t go.

Plus: Great size rooms with awesome views. Staff were fantastic. Loved the pool facilities too. Would definitely stay again.

Plus: Fantastic hotel. Excellent room at all levels.

Minus: Prices are too high. Not only the room, but restaurants and bar are too expensive.

Plus: The staff is very friendly and helpful. The location is amazing the quiet part of the city but also have loads of restaurants and shops a few streets away. With a subway station we can go to any places easily. The room is clean with good views.

Minus: Sometimes the cleaning lady took away the toiletries and didn't put enough back and it's hard to communicate with the cleaning department over phone. Other than that everything is great.

Plus: This is truly a 5* hotel. Everything is simply excellent. View. Style. Linen in the room is changed every day ! The staff is simply ultra friendly and just perfect. Luxury at it’s best.

Plus: The room , the pool, the staff. The hotel design was amazing!

Plus: breakfast food is very good.

Plus: Location

Minus: Discriminatory treatment of my children who, by the way, paid like adults

Plus: Vänlig personal Bra service Utmärkt läge Fantastisk utsikt från rummet

Plus: Comfortable room with small kitchen. Enough space for 3 people. Very clean .

Minus: Quit poor breakfast ( continental ) . But you can find yogurt, omelette, sausages, some vegetables , etc, for our family is enough .

Plus: Trevlig personal, fint rum! Stort rum.

Minus: Kuddarna och sängen var hårda, frukosten medel

Plus: Great location close to shin-okubo station. There is a grocery store just downstairs to the complex and also an Italian restaurant. Reception staff were so helpful and were able to assist easily with luggage transfer. This hotel was perfect for our family of 5 to explore

Plus: Great staff went out of their way to help. Loved location. Amazing for the price.

Minus: Wish I could have stayed longer

Plus: We have a two-bedroom suit. The room is on the top floor with a nice view. It has all we need like washing machine, microwave, iron, utensils, etc. (except you need to pay 100yen for washing powder.)

Minus: Breakfast is disappointing, though it is not expensive (600yen each). Prefer to have breakfast outside. There are some restaurants for breakfast near okubu station (Japanese and western).

Plus: This is a great hotel. It is in very close proximity to the train and walking distance to other attractions. The area is in a safe well lit area. The rooms were nice sized and we had no problems. The staff were extremely nice and accommodating. They all spoke some English. I would definitely stay here again!

Minus: The internet signal in the room is very weak and randomly goes out

Plus: A whole apartment with washer dryer and kitchen. Nice supermarket downstairs with very helpful (with my strange sign language Japanese) staff. Subway station next door but walkable to Shinjuku, walked it three times. AMAZING izakaya restaurant a few blocks south on Otakibashi-dori a few doors south of the intersection with Syokuan-dori, next to Lizarran (Spanish?).

Minus: Decor was a little plain? Neighborhood looks at little down market but was totally fine.

Plus: The location and the size of the room

Minus: Only 1 bathroom for the 6 people room capacity ☹️

Plus: Very spacious rooms, quite location, close to train station, and lots of restaurants and shops nearby. Good value for money.

Plus: location, clean n staf

Minus: breakfast too minimum

Plus: Staff response

Minus: The location was not as central as we expected

Plus: Staff helpful, rooms great for a family stay.

Minus: Just a little bit further out of the main area of Shinjuku. Close to a station though and only one stop in so not a big issues.