the spa, gym and pool is ver very good - although the treatments are pricey Being charged 5 pounds for parking having spent 500 pounds for a 1 night stay
Spa and Hydrotherapy facilities Room dirty on arrival, inexperienced resteraunt staff, limited menu.
The bedroom, the spa and the restaurant. I had been at this hotel before. This time I was given a bedroom in the Garden Floor. This floor looks dated and the bedrooms are not as nice as the ones in other floors so I requested to be moved to another bedroom, which the hotel kindly granted me.
Beautiful views over Bath. Superb spa facilities. Sumptuous bathroom. Standard double bed was inufficient for the price/quality of the hotel. A king size should have been standard. Neither of us got much sleep due to lack of space, which is a poor outcome for a hotel advertising itself as luxurious and relaxing.
The location is great - outside but still 10 mins to the centre.
The leisure facilities are excellent and setting is beautiful. The cost of the food and drink were excessive
spa + breakfast carpets in room could be cleaner
the kindness shown to us after we complained by Byron Fiddler, Reception manager the attitude of Charlotte the receptionist who was extremely rude to us on arrival and the weather! it was very cold in the room.
It was a most pleasant place to stay, staff were friendly, helpfull and non invasive. No
Particularly liked the use of the spa facilities and the quiet room We hoped for internet access in the room but this did not work and was not fixed although we were told it would be
Personalen i restaurangen var genomgående mycket tillmötesgående och hjälpsamma Rummet var litet och dåligt utrustat. Det gick inte heller att byta rum. Rummet motsvarade inte kostnaden. Det är omodernt att ta betalt för att använda den publika internet anslutna datorn anser jag. När vi checkade ut så hade hotellet inte registrerat det pris vi fått vid bokningen, utan debiterade ett högre pris. Detta korrigerades då.
Pleasant situation and very helpful polite staff. Convenient for sightseeing and a relaxed atmosphere.The food was good and well presented. No flannels available in the bathroom.
My room was very small, i don'tthink i had the nicest room in my price category.
The friendly and helpful staff, the quietness and the beautiful surroundings both interior and garden. The only disappointment was that whilst a private function was being held in the restraunt area we had to go through from the spa in our robes. When my husband sister and her husband went to the bar for a drink we had to sit tighly packed into a corner. We did not feel like guests, but more that we were in the way!
the location and facilities were superb ! No !
small room to much furniture old t.v which did not work
The hotel itself is full of such beauty and is so breath taking from the outside, the staff were good and wwe had a wonderful meal there. I would have liked tea/coffee in the room rather than having to ask room service and the hotel room was a little shabby.
The service was excellent, making for a thoroughly enjoyable stay. Not applicable
The room was spacious with a lounge area that opened out to the garden. The spa was lovely, it is a great hotel for relaxing as it is very quiet but right in the centre of Bath which means you can walk everywhere. The food service was very slow and the bathroom could have done with being updated.
The location of the hotel was spot on. It was close enough to everything we required without being smack bang in the middle of the hustle and bustle. The staff were amongst the most pleasant and helpful I have come across in some time. The Spa was disappointing and the reception staff were not particularly helpful. Albeit the treatments were amazing and the therapists very thoughtful and understanding.
Extremely comfortable in rooms and lounge. Spa was very relaxing . Service was excellent. Hotel was beautiful. Breakfast very good. Could be more relaxation chairs in the spa, although there is not much room.
Mycket centralt läge. Bra uteservering. Bra frukost. Bra badrum Litet rum. Ingen luftkonditionering.
Nice and clean room, good beds, friendly staff, very good breakfast. Den fria internetaccessen fungerade inte, och den halva men långa trappan ner till rummet var besvärlig.
At the arriving day the extra bed for our daughter was not prepared, but she got for the first night a room of her own (upgraded without extra bill). The second day the room was not cleanded. And any excusion by anybody. No wonder, the management is not in the hotel.
The staff were accommodating and the breakfast was excellent. Lots of options for the food and filled us up so that we didn't need a proper lunch. They put effort into the details, like cafetiere coffee in the rooms and Glacier fruit sweets everywhere you went. We had a nice bathroom with a walk-in shower but it was difficult keeping the water in that area. A few surfaces (eg. high shelves) hadn't recently seen a duster, nothing major though.
Really friendly staff, lovely room, free upgrade!!! Breakfast was really well cooked. When we had afternoon tea the bread on sandwiches was dry. Also the mattress was very uncomfortable.
the breakfast was very good, although the dining area did feel very cramped, the saff were all friendly and polite. The room & ensuite was cramped we did not like having a wash hand basin in the bedroom, felt we were mislead about the bar, as it was drinks served out of a cupboard,which we did not use
nice and relaxed and breakfast was great some much
Friendly staff who were attentive and efficient characteful hotel with all the right amount of facilities ot having choice of shower only a bath.
The owners were very accommodating and the building very characterful. Also close to local facilities.
Comfortable large rooms with modern furnisings. It is a little further outside of Bath than I expected but that didn't stop us getting a 10 min taxi ride in for about £6.
Large room for the family. Bathroom was very small and a tad grotty. Very poor ventilation.
Comfortable, clean surroundings. Delicious breakfasts, very helpful staff. Not exactly a 'dislike' however bathroom windows could have done with a roller/roman blind - just to give a more 'finished' and less cold, look.
Prolific hot water, baths/showers at any time. Comfortable, clean room. Quiet room at rear of hotel. Proximity to town centre and car park very good. Lovely choice of breakfast items. Friendly, welcoming proprietress. Would have preferred breakfast to be included in the price.
Friendly clean comfortable helpful Parking expensive
Great room, great staff, great breakfast in a very good location. Stayed in four different hotels on this trip and the Brooks was far and away the best.
A great guesthouse, looked exactly how it did on the website, safe parking in the public car park behind and ideal for walking into town. We were greeted by friendly staff and the room was very comfortable and stylish.
a very friendly guest house Michael was very helpful and had lots of advice about the area
closeness to city room was a little smaller than expected
close to city centre we booked a double room, but the double bed was two single beds put together.
Sally was always happy and helpful. I left my purse on the train from Bath and the station in Cardiff called the B&B to let me know they had it. Sally was very helpful with the problem and helped a lot.
Staff Little over priced
Only about 3-4 minute walk to the centre of Bath, nice and central the sink was not in the bathroom it was next to the bed and the room that we were in sloped inwards to were only able to use one side of the bed. The bathroom fan in the room next door was loud at night as well (midnight)
friendlyness of the staff when drawing the curtains in the morning they fell off the curtain rail to see a view of the cemetary next door...
Large quiet room Smoking in the entrance lobby
it took nearly 40 mins to check in
The prices for drinks at the bar and also cold drinks from their shop were extortionate! £1.50 for a small bottle of water! £18 for 4 drinks at the bar! Very disappointing.
The staff were very friendly. We were able to check in immediately and got our room before midday which was great. Room clean and breakfast fine.
We where in an end room so it was quite noisey you could hear people coming back and the traffic wasnt told about having to pay for the parking until checkout
Asked for a single, twin and triple but ended up with three twins
Excellent location for the christmas market in Bath.
The staff were very acommodating and nothing was too much trouble. The breakfast was not the best it was a bit on the cold side. Also we paid £139.00 for a one nights stay which I thought was very expensive for this type of hotel
The staff were very accommodating, efficient, polite and extremely helpful.
It was comfortable, well equipped and friendly. Also nice and quiet. It has lots of stairs which may not suit everyone, but I liked the exercise and the fabulous view from the top.
The location is very convenient for visiting the historic sites of Bath, and the parking is very easy Our room was on the top floor. As there is no lift the climb up the stairs could be challenging to anyone with mobility problems
location, lovely building, view from our window
Staf very friendly, great location for city centre and room quiet and comfortable.
we found the staff very welcoming and helpfull . we have no complaints about this hotel whatsoever and look forward to stopping there again .
We stayed in the Princess Suite and it was beautifully decorated, as was the rest of the hotel.The staff were fantastic, helpful, polite and sincere.The parking permit made things a lot easier and was value at £8 a day.To top it off, the bathroom had heated flooring! A brilliant hotel located in the centre of Bath - shops & eateries are 30seconds away.
top class,all the staff were so helpful and friendly, great breakfast
The staff were very efficient and pleasant both when we arrived and for breakfast the next morning - we enjoyed our stay although very short!
Close to city centre Rooms were very small for price. The smallest rooms I've ever stayed in and not worth the price of the room. Parking was an issue.
Staff were excellent, friendly and helpful and keen to make you feel welcome. Felt like home from home. Liked being able to see in to the kitchen at breakfast, log fire, excellent breakfast, beautiful room, central location.
Speed of service
Well positioned classic hotel with character and charm. Friendly staff, comfortable interesting rooms. Dinner was excellent and is well worth including.
The hotel is well located for a visit to Bath. The actual building is in need of renovation to bring it up to standard for its class.
Pleasant staff. Central location Very poor state of decoration. Shabby. Wallpaper peeling in our bathroom, fixed with sellotape. General neglect. Noisy at night(taxi rank nearby). On both nights we were woken several times.
The convenience of being in the centre of Bath Rather challenging parking
Hotel is in great location for site seeing and getting around Bath.Hotel room was very nice. Concierge and desk staff were very friendly and helpful. Breakfast was very nice. Buffet selection was impressive especially with the additional made to order options. The breakfast staff was so wonderful that they even served me when I mixed up the times and arrived late. They were very professional and friendly. The walls were thin and I could hear everyone passing by in the hallway, but earplugs solved that issue.
Central Location and easy to access. Slow and poor dinner service in the evening and regrettably staff that did not listen to actual service requests. English language difficulty perhaps and if so training is needed.
Good location. Clean and everything worked Not always staff at reception and had to call out for them. Did not have our booking when we arrived and staff had to sort it out which took some time.
The standard of service staff were very helpful . Location is brilliant a very short walk takes you into Bath and most importantly a comfortable bed. All was fine.
We enjoyed our stay with you. The staff were wonderful, the room was comfortable and clean, the breakfast was fabulous, so much to choose from. We will definately return. Just a few things. The room was a little cold, not enough chanels on the television (mostly childrens channels), it was quite noisy at night, but we live in the country so just not used it...the decor was a little dull in the room and the shower (as it so very often is in hotels) was not very powerful at all. These are not complaints, just our views.
the proximity to local places of interest.The room was spacious with old fashioned tasteful furniture and a flat screen television. I didn't like the poor state of the decor in the public areas and the room.I also did not like coming back to my room to find the door unlocked and wide open
Needs updating. Its in a prime location but needs to improve to make people come back. We wont return
Good location for visiting bath on foot. Warm welcoming hotel. Comfortable bed. No menu available in room, no mention of breakfast cost, consequently we did not eat in the hotel.
Central location Not enough parking space
pleasant and helpful staff cleanliness location creaking floorboards early morning plumbing noises
Well located, friendly, beautiful, clean Our room, #2, was very small. They graciously removed a chair and fan which gave us more room to open a suitcase. There was no surface to put a toiletry bag on, or even to empty a pocket. It was lovely to look at, but not so practical to live in!
Friendly staff and nice room. Quiet location. Walking distance to attractions. Child charge too high (35 pounds for a 3y old using existing bed with parent). Breakfast below average but expensive. No elevator.
Underbart läge i skön parkmiljö. Lugnt och mycket bekvämt rum. Nej!
fantastisk miljö och ganska nära till city
Härligt stora rum och mycket trevlig och hjälpsam personal. Lugn och fin miljö runt hotellet och ändå nära staden.
We were woken up at 2:00 in the morning by an intermittent drilling sound or electrical static coming from the combination cock/phone apparatus. I had to get out of bed, battle a tangle of electrical cords and, finally, climb under the bed to unplug the thing. At 2 in the morning. Getting back to sleep was a challenge after all of that. All management had to offer the next morning was, "So sorry." I'd avoid the place like the plague, not only because of the facilities issue, but, also, the indifference of management.
Staff friendly and always willing to help over and above the paid for package and great location. n/a
It was a very warm and welcoming guest house, the orner could not of been more helpful with our requests ie we loved the pillows so have some on order, also put himself out to make sure we had all information we needed 4 a lovely stay n/A
Warm welcome, helpful staff, off-road parking, clean environment, wireless broadband in rooms, sky-tv in communal lounge, silent ceiling fan, varied tasty breakfast choices.
Friendly, polite and informative staff, who were there to meet us. The room was superb - we could not have asked for anything more. The breakfast was, quite simply, the best I have ever eaten. Highly recommended. NOthing bad to say about our stay.
As a solo female traveller, it is important to feel safe at comfortable. Chestnuts was fantastic. The staff were all helpful and extremely friendly.Happy to go back.
The breakfast provided was excellent - good choice, quality and service nothing
Owner very friendly and helpful, nothing was too much trouble. Excellent multi choice breakfast menu with both hot and cold options. Impeccable service. Excellent standard of accommodation, furnishing and cleanliness. Absolutely none at all !!
The high standard of the accommodation and friendliness of the proprietor, and its location.
Just a short walk to all the restaurants and shops None
I was pleasantly surprised when I arrived. I loved everything about Chestnuts House - especially Tony, the owner. The room was lovely, the breakfasts were scrumptious and the location was perfect. It was a relaxing, charming place to stay. There was nothing that I wasn't happy with at Chestnuts House.
The Proprietors of this Guest house were extremely friendly and welcoming with a genuine love for what they do. The accomadation its self was homely and beautifuly decorated. would love to stay there again.
Good location. Large, sunny room overlooking the garden.. The "en-suite" bathroom was actually across the hallway, not en-suite. The TV was a tiny portable which was too small for the large room. Parts of the hotel had been beautifully and expertly decorated with extravagant paint effects whilst other parts were in serious disrepair. Some people will like the owners' friendly, informal style but personally we found it slightly intrusive.
Lovely friendly hotel , would recommend to anyone , nice distance from bath town , lovely breakfast first class would highly recommend
the owners were very friendly and obliging
The great breakfast, the owners are incredibly friendly and welcoming and the bed was the most comfortable we've ever slept in !! Nothing
Used it as a base to explore Bath city and surrounds. Hosts were extremely knowledgable and genial. Bath is a hilly city.
I loved the four poster bed with great view over Bath. Brilliant room and very friendly staff. We even had port in our room for free.
Interesting Georgian building. Friendly informality of the family-member staff. Out-of-the-ordinary
Hotel was amazing, very comfortable. Owners were extremely welcoming and couldn't do enough to make us feel at home. The breakfasts were very generous too. Stunning property.
Warm and comfortable... little pricey...
nice hotel,comfy,slept well.the manageress went out of her way to help out and the breakfast was excellent. Everything was ok.
Excellent breakfast in dining room at large family table. Service was very good and staff was friendly and helpful. As it was quite warm while we were there, we had to keep the windows open at night and the main street is quite noisy, especially on weekend nights.
Food ok Had to pay for 2 nights we could only stay 1 night as I had bad tooth ache absess under tooth was on antibiotics from dentist so had to go home early but still made to pay full amount!!
Warm welcome very friendly and helpful owner, excellent breakfast, convenient for the town centre and places of interest Room rather small
Friendly staff; clean room; nice breakfast. very cramped; shower did not work properly.
the proprietor was very welcoming and the location good. It would have been a lot easier if the website address mentioned that crescent gardens are actually on old bristol road as I had great problems finding the guest house. by choice I would not share a large table at breakfast.
Warm welcome, everywhere very clean and very comfortable bed. The local car park is convenient but very expensive. The guest house have permits but you need to collect this before parking the car.
The owner was very helpful and could give dining recommendations and events to see when asked. The environment was very friendly and welcoming.
staying at the crescent was an experience that I will have again, as i intend to use the crescent again in the near future, the house was spotless, rita was welcoming and the food was second to none would recommend it to anyone. nothing!!
Friendly helpful staff. Good food. Being disabled I found that it was not very disabled friendly in terms of access although the staff did a very good job of overcoming the problem.
very quiet at night. good comfortable bed. good breakfast. warm room. shower water was not hot in the morning
Service was excellent and easy access to Bath Breakfast could have been better
The restaurant and bar. Meals very good, staff very helpful and polite. The bathroom was very small and restricted and with the heated towel rail continually onquite uncomfortable. Otherwise it was very clean and the bedroom was adequate.
Fabulous setting. Food and service excellent. Staff attentive. Spacious, comfortable rooms. Low water pressure in bathroom.
Beautiful semi-rural location. You could have a scenic walk along the canal to the centre of Bath in 35 minutes. I was staying in the outer block. The room was small and the bathroom even smaller. What I found very disappointing was the very poor quality of water flow in the shower a trickle. I would not stay in the outer block if I went back.
It is a beautiful hotel in a beautiful setting. The lady at reception was very friendly and helpful. We were happy with everything.
nice location, beautiful surroundings
Location, staff and food The rooms in the Hotel's Lodge are very small, the bathroom tiny and we could fell the springs in the bed.
Beautiful setting, extremely helpful and friendly staff would most certainly reccommend it not applicable