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Personalen i restaurangen var genomgående mycket tillmötesgående och hjälpsamma Rummet var litet och dåligt utrustat. Det gick inte heller att byta rum. Rummet motsvarade inte kostnaden. Det är omodernt att ta betalt för att använda den publika internet anslutna datorn anser jag. När vi checkade ut så hade hotellet inte registrerat det pris vi fått vid bokningen, utan debiterade ett högre pris. Detta korrigerades då.
Central Location and easy to access. Slow and poor dinner service in the evening and regrettably staff that did not listen to actual service requests. English language difficulty perhaps and if so training is needed.
the proximity to local places of interest.The room was spacious with old fashioned tasteful furniture and a flat screen television. I didn't like the poor state of the decor in the public areas and the room.I also did not like coming back to my room to find the door unlocked and wide open
Hotel is in great location for site seeing and getting around Bath.Hotel room was very nice. Concierge and desk staff were very friendly and helpful. Breakfast was very nice. Buffet selection was impressive especially with the additional made to order options. The breakfast staff was so wonderful that they even served me when I mixed up the times and arrived late. They were very professional and friendly. The walls were thin and I could hear everyone passing by in the hallway, but earplugs solved that issue.
Needs updating. Its in a prime location but needs to improve to make people come back. We wont return
The convenience of being in the centre of Bath Rather challenging parking
We enjoyed our stay with you. The staff were wonderful, the room was comfortable and clean, the breakfast was fabulous, so much to choose from. We will definately return. Just a few things. The room was a little cold, not enough chanels on the television (mostly childrens channels), it was quite noisy at night, but we live in the country so just not used it...the decor was a little dull in the room and the shower (as it so very often is in hotels) was not very powerful at all. These are not complaints, just our views.
Good location. Clean and everything worked Not always staff at reception and had to call out for them. Did not have our booking when we arrived and staff had to sort it out which took some time.
Good location for visiting bath on foot. Warm welcoming hotel. Comfortable bed. No menu available in room, no mention of breakfast cost, consequently we did not eat in the hotel.
The standard of service staff were very helpful . Location is brilliant a very short walk takes you into Bath and most importantly a comfortable bed. All was fine.
Central location Not enough parking space
pleasant and helpful staff cleanliness location creaking floorboards early morning plumbing noises
Warm welcome, helpful staff, off-road parking, clean environment, wireless broadband in rooms, sky-tv in communal lounge, silent ceiling fan, varied tasty breakfast choices.
The high standard of the accommodation and friendliness of the proprietor, and its location.
Owner very friendly and helpful, nothing was too much trouble. Excellent multi choice breakfast menu with both hot and cold options. Impeccable service. Excellent standard of accommodation, furnishing and cleanliness. Absolutely none at all !!
Staff friendly and always willing to help over and above the paid for package and great location. n/a
As a solo female traveller, it is important to feel safe at comfortable. Chestnuts was fantastic. The staff were all helpful and extremely friendly.Happy to go back.
Friendly, polite and informative staff, who were there to meet us. The room was superb - we could not have asked for anything more. The breakfast was, quite simply, the best I have ever eaten. Highly recommended. NOthing bad to say about our stay.
I was pleasantly surprised when I arrived. I loved everything about Chestnuts House - especially Tony, the owner. The room was lovely, the breakfasts were scrumptious and the location was perfect. It was a relaxing, charming place to stay. There was nothing that I wasn't happy with at Chestnuts House.
Just a short walk to all the restaurants and shops None
It was a very warm and welcoming guest house, the orner could not of been more helpful with our requests ie we loved the pillows so have some on order, also put himself out to make sure we had all information we needed 4 a lovely stay n/A
The breakfast provided was excellent - good choice, quality and service nothing
we found the staff very welcoming and helpfull . we have no complaints about this hotel whatsoever and look forward to stopping there again .
Staf very friendly, great location for city centre and room quiet and comfortable.
Staff were excellent, friendly and helpful and keen to make you feel welcome. Felt like home from home. Liked being able to see in to the kitchen at breakfast, log fire, excellent breakfast, beautiful room, central location.
location, lovely building, view from our window
Close to city centre Rooms were very small for price. The smallest rooms I've ever stayed in and not worth the price of the room. Parking was an issue.
top class,all the staff were so helpful and friendly, great breakfast
We stayed in the Princess Suite and it was beautifully decorated, as was the rest of the hotel.The staff were fantastic, helpful, polite and sincere.The parking permit made things a lot easier and was value at £8 a day.To top it off, the bathroom had heated flooring! A brilliant hotel located in the centre of Bath - shops & eateries are 30seconds away.
The staff were very efficient and pleasant both when we arrived and for breakfast the next morning - we enjoyed our stay although very short!
It was comfortable, well equipped and friendly. Also nice and quiet. It has lots of stairs which may not suit everyone, but I liked the exercise and the fabulous view from the top.
The location is very convenient for visiting the historic sites of Bath, and the parking is very easy Our room was on the top floor. As there is no lift the climb up the stairs could be challenging to anyone with mobility problems
Lovely room and excellent service from friendly staff. Our meal in the restaurant was outstanding.
The staff was amazing, very friendly and helpful, always smiling and happy to help. The complimentary valet service was very much appreciated as the area is very busy. The hotel feels like you are in a luxury version of your own place that landed in a lovely city. A little bit expensive even though I went through booking.com. Breakfast was very nice but only served through 10 on saturdyas and 10:30 on sunday. I definitely recommand the "same same but different" bar 100 m away who served the best breakfast I ever had and for a very good price, cheaper and better than at the hotel and open through 1:30 pm...
The room was good and the beds were very comfortable. The breakfast was very poor; staffed by very inexperienced people; this needs urgent attention.Absence of tea/coffee facility in the room. A small frigde with drinks.
Friendly staff, top-notch service. The room had a wonderful atmosphere. Meals at its restaurant, the Olive Tree was excellent too.
Lovely room, very comfortable Couldn't find any tea making facilities in the room
Quietness, design, location For this category of price, we should expect to get natural fruit juices and free newspapers for the breakfast
A very well run hotel perfect location to stroll into Bath - food superb The room was at times a little too hot
The hotel was full of character and well thought out. The staff were unbelievably helpful and nothing was too much trouble... they even dried our swimmers for us on our last day! I would whole heartedly recommend this hotel to anyone visiting Bath. Oh and I love the valet parking!!
no parking available
Lovely rooms. Vey helpful parking arrangement
I like the modern decor in the hotel. That the car park was about a 5-10 walk away from the hotel.
The staff were all very nice and friendly. The hotel is very close to the Royal National Hospital for Rheumatic Diseases, which is why we chose it. My wife is an outpatient at this hospital, and disabled. The hotel staff could not have been more helpful. The beds were comfortable too.
The staff were really friendly and welcoming. The location was brilliant. Small but comfortable, well furnished rooms. It was a bit hot in the room but I just adjusted the heating and opened the window for a bit. A little street noise overnight.
Very friendly staff. Brilliant central location.
Everything Bed was somewhatr soft, causing damage to back
staff were friendly and the rooms were clean and nice. there are many stairs and no elevators and this was a little difficult for my parents to navigate with their luggage
Modern but not overpowering. No surprises. Everything was as stated in the information provided in the website. The stuff was very friendly and informative. Overall, a very good experience. Will definitely use this hotel again
The hotel was really central, the rooms were super clean and well presented, the staff were very friendly and helpful and the breakfast was really good.
The bathroom was a good spec. Good to have sky movies Nothing - good value for the price
bacon and scrambled eggs at breakfast - excellent!!!! Very good coffee, too. Room felt like home from home - quirky, spread out on several levels so didn't feel claustrophobic despite being quite small. V. helpful reception staff. Would have liked food service beyond c.9pm as i was working late.
closeness to town centre, breakfast good and service was fair. Rooms were clean Hotel was very much in need of renovation - bits of plaster falling off ceilings and walls, bathroom ceiling looked as if it was about to fall through. Decor in need of updating. Double room very small and claustrophobic.
location, helpfulness of staff stairs!
We loved the location, just a short stroll to the shops and attractions. The room was clean and comfortable.
Small budget hotel in fabulous location. For 2/3 star rating this was excellent value for money. Would definitely stay here again! Small bar fridge would be great but not a great deterrent.
Location, very close to the centre The shower didn't work
Good standard of cleanliness and friendlyness of staff Not really adequate heating (very cold weather)
The English Breakfast The room we were alllocated was very small and cold. Can't help feeling we were given this room because the room rate was lower than usual. Will not be recommending this hotel
It was very roomy and after our negative experience in our last hotel we felt we were now in the Waldorf. Easy walk into Bath. Very comfortable breakfast room. Shower knob was bit hard to turn.
Beautiful Georgian house in a most central location in the amazing city of Bath. No
the room was very spacious and comfortable. It was also a good distance from the town, not too far, but far enough away that we weren't caught up in any late night revellers.
Lovely building, pleasant staff and room 'Tired' quality of restaurant dinner
The bed was extremely comfortable, breakfast was plentiful and fresh Long walk to room but it is a large hotel!
The reception staff were friendly and helpful and the location was really good for the city of Bath. The bed was also clean and comfortable. it was not clean. The lift was small, cramped and the doors were filthy. The room had cobwebs and the towels had stains on them before use. the iron and ironing board did not work and when reception brought a spare the base of the iron was too dirty to use. On departure a leak in the roof dripped on our luggage. unacceptable.
Staff and breakfast was excellent The lift needs a make over the door is not pleasant to look at. Some areas of the hotel need to be freshened up.
Staff were very helpful and eager to please. Sitting in the garden in the early evening sunshine to have a drink before dinner was extremely pleasant. Food, especially dinner, was average.
Efficiently welcomed at Reception - useful advice re parking, transport to town. Additional item provided at breakfast on request Room quiet and comfortable - hotel a beautiful Georgian building Ordered a newspaper - this not supplied Room was very far distant from reception, and a good deal of stair climbing involved
the welcome was very warm and friendly, staff were very helpful and pleasant. It's on the top of a very steep hill !!!!. But there is bus
Recently renovated the room was stylish, elegant yet the facilities such as bathroom (which was very big) were modern and up to date. Having our own little courtyard with french doors was charming. The breakfast was lovely and it was nice to have the hot food freshly prepared, even taking the rind of the bacon! Need to be ambulant as there it is a bit of labyrinth with numerous stairs. The only other comment is that the carpet in the common area (landing) on the 2nd floor needs replacing as it has a bit of an odour.
Decent sized room, quiet and comfortable. The hotel also had good parking which was hard to find in Bath hotels. It is not necessarily a problem but sitting at breakfast I did wonder if I had wandered into an old folks home by mistake. This may, of course, partially account for how quiet it was.