The sea view and the location. The buffet food. Quite poor in quality.
Two double beds fantastic, views from the bar and restaurant brilliant.location is excellent. The cold buffet was very good, plenty of choice but, the choice of hot food was very limited. People do not always want to eat salads and cold meats and cheese.
Great location - pleasant enough hotel - perfect for a short break
The views and location. No coffee available during the lunch/dinner.
The hotel, the food, and the facilities were all excellent
good room,service was prompt and attentive its location is excellent for all that benidorm has to offer
The rooms were comfortable, parking was on site and the a la carte restaurant was excellent the pools, while no use at the time of year we were there would be tool small
Excellent location between the two beaches in the old town area. Taxi and buses two minutes walk away. Seafront 5 mins away. Mostly flat and easy walking. Buffet meals fresh plentiful and varied. Bar prices reasonable for this class of hotel. Free Cava at breakfast very enjoyable. Red wine we had in the restaurant good quality. Outside, plenty of Spanish cuisine to be tried and enjoyed. Great mix of Spanish and other Europeans in the hotel and locally. We were lucky with the weather which made the holiday for us. As we went out of season no stag or hen parties about. Surprised at the amount of older people enjoying themselves. Yes we would go again at about the same time of year and recommend this hotel with no hesitation. Emailed asking for a sea view and if they did a meet & greet at Alicante airport, got no reply. As it happened, all the rooms get some views of the coastline.
we have stayed here several times now and have never been dissapointed by this hotel
I liked the plesent design of the hotel and I appreciated how clean the hotel was maintened in both the public araes and my room. The bar staff were particular effecient and cheerful. Not being able to take a drink from the bar into the the dinning room, when dining alone.
utomhus poolen var kalt och inomhus poolen fick man betala för. Jag hade min bärbar data med mig för att jobba ett par timmar men nätet fungerade inte, om jag ville använda hotels fick jag betala för det också.
Närheten till stan och stranden Ingen vidare mat, dåliga mattider, schabbigare än vad bilderna visade, extremt lyhört.
Closeness to front. Off road parking, evening meal was excellent. They served the evening meal to us which was 4 courses and very good quality, also well presented. Staff were excellent - very jovial and helpful. Breakfast buffet was a bit meagre. The eggs were overcooked. But there was a good choice of meats and cheese, also pastries, croissants etc.
i alway's felt relaxed the down hill ski slope
Very smart hotel. Perfectly positioned for the beach and town. Have been going to Benidorm 6 times a year for the last 10 years and probably the best hotel I have stayed at. Very small swimming pool for the size of the hotel but its a minor gripe to be honest.
Good location overlooking the beach and sea. Near to all main parts of the town. No
I would reccommend this hotel great location very easy going ,clean ,and pleasant staff
Where the Hotel was situated
It´s amazing view to the sea dirctly , breakfast is good also, staff is good , you will found a very good resturates around the hotel like (Mason) and (Ulai) Barking car availble but in charge so i found free barking near of the hotel, room furnture not as 4 stars hotel but it´s ok.
pool but wasnt child freindly the other quests were not child tolerent we felt that they had to be quiet all the time plus no entertainment for them
Quality of food in the restuarante very poor considering the pricing and fact of waiter service, was expecting a far more varied menu and presentation which was appealing to the eye, as it was the standard was very poor.
A superbly located beachside hotel, efficiently run, with clean and comfortable large rooms. No faults.
Allt var perfekt avkopplande och hög service. Personalen utmärkt. Vidunderlig utsikt mot Benidorm.
Rummet, servicen och hotellet i stort var suveränt bra. Nej, inte alls.
Allting! Hotellet uppfyllde alla våra förväntningar, och mer därtill. Underbar resort. Bra mat, trevlig professionell personal. Ingenting! Allt var jättebra!
The best thing about the hotel is the location, its central to the beach,shopping ,and the excellent nightlife.Breakfasts were excellent, too.I enjoyed my stay so much that I plan to go back again next year. There was nothing that I didnt like during my stay.
it was situated in a good location, it was modern and well kept and the pool area is excellent i was on the 14 th floor close to the service lift the lifts mechanism was noisy as was the revoving door at the main entrance
This hotel is ideally located for access to the shops and beach. The pool area is very spacious. prices at the bar and not being offered the option of pouring my oun mixer to alcoholic drinks.
the food, the staff, i loved the hotel and would stay again if i ever go to benidorm again there was no wifi
The restaurant was very good. The variety of food was excellent The reception area. There was only ever one person on the reception desk. You had to wait a long time to be seen. I had to wait approx 20 minutes to receive a parking key to the car park.
It was a great location for a great price. Nice pool also. Made it very relaxing.
food was good
I was meeting friends here but we had made seperate bookings, the staff made sure we were in the same block and had rooms as close as could be. I also decided to stay an extra night and that took less than 5 minutes to sort out. i had a slight medical problem and the reception staff went out of their way to help. Could have done with coffee making facilities in room - but i am a coffee addict!
the food was varied the hotel was clean all together we loved this hotel no
Hotellet var bra med rymliga rum, ett lugnt läge och för oss perfekt eftersomvi skulle till Benidorm Palace på kvällen. Hotellet had dessutom ett inomhus garage vilket känns skönt och säkert.
bassängerna och personalen Matsalen var bullrig och miljön var stressande, maten var tråkig.
Maten och rummen var mycket bra! Laget var sadar.
Mycket trevligt hotell med bra personal och utmärkt mat. Skönt med uppvärmd pool under vintervistelse. Helt ok gym för att vara hotell. Jag kan definitivt åka tillbaks! Rökigt i foajén, trist om man vill sitta och ta en drink och inte gillar rök! Lite långt till stranden. Bra motion iofs;-) Dåligt med stolar på balkongen.
Nära till allt stranden, shoppning, snyggt, gratis sauna och gym Vi hade beställt superior room, men fick det inte och när vi klagade fick vi byta room som var större men hade ingen jacuzzi fast så var det i infot
nästan allt bubbelpoolen
Underbart hotell med toppenläge! Vi trivdes verkligen och maten var underbar! Lite lång väntan på hissarna stundtals under dagen, annars inget negativt!
Perfekt läge, kort promenad till strand och stadskärna, shoping. Utmärkta barer och cafeér i närheten till hotellet. Underbar mat serverades på hotellet. Hotellet erbjöd alla tänkbara möjligheter till en trevlig och prisvärd vistelse. Ett av rummen var inte optimalt rengjort när vi kom.
Overall top location, clean, friendly and welcomed. Food better than expected for price of hotel something for all. ideal for central loction no noise during night. will be back !!!
The food was very good The bed I slept in, when I woke up I had backache, and finished up at the farmacia
the friendly staff who could not do enough for you food good and pleasent airey dinning room
Excellent quality of food with plenty of choice, even for vegetatrians.
The accomodation is always clean and a maid came in twice over our weekend stay. There is nothing that I dissliked regarding the accomodation as it suited our needs.
The hotel is very clean with helpfull and polite staff. The food and quality of food was supurbe.best hotel we have been to for a long time. Its far better quality than advertised nothing.all good
No tea making facilities
within easy reach of facilities
Staff Bed were just uncomtable and sound proofing from busy road poor
Came for Benidorm Palace superb location. Reception area not up to 4 star standard needed some decoration/plants looked clinical.
Spacious and clean
Location, Friendly understanding staff
it wasnt a 4 star hotel very basic
Everything was great except item in next box The room for non exsistant entertainment was far too small for the purpose and only smokers would be able to see anyway, on Christmas day it was so full people were bringing in in tables and chairs from the non smoking area,i am sure that a fire and safety rule was broken with approx, 200 people in an area meant for about 120,only at the last moment was the Piano Bar opened at about 8pm
very good freindly and time
The rooms are very good. Food was acceptable. The bars not up to 4 star quality.The one good quality bar was closed. Internet was out of service for the entire duration of my stay. Entertainment was poor
Room was clean and tidy and we found the included buffet breakfast very good We were only there for one night and didn't come across any bad points
Närhet till det mesta på orten. Ett allround hotell.
Fint hotel bra läge och rätt pris
Bemötandet och hjälpsamheten från personalen var utmärkt. Buffe till så många ger avkall på kvalitet
Trevilg personal närheten till allt, bra rum Rökning i baren ,middagen lite för sen för oss
stora rum, bra aircondition, stora badrum, mycket bra mat - buffe frukost, lunch, middag, nära till stranden och centrum Sängarna var för hårda, lite obekväma.
bra buffe olika alternativ varje dag kul på kvällarn musik o dans kunde varit varje kväll ingen musik när man låg vid poolen
måltiderna, läge, utbudet av mat/dryck/aktiviteter den manliga personalen måste gå charmkurs eller söka annat jobb som inte kräver kontakt med människor
Bra mat, nära till stranden och gamla stan. Ett bra hotell!!
valuta för pengarna den manliga personen som jobbade sö 13/12 2009 var otrevlig och nonchalant, sänkte betyget rejält
Fint rum, personalen ok, bra mat, rent och snyggt, både i rum och hela hotellet, nära till strand och shopping, kommer bo där igen lås fungerade ej på toaletten vid receptionen, kunde vara lite roligare underhållning även i oktober, receptionisten den ena var inte serviceminded alls
Maten var mkt bra,läget, med nära till stranden och affärer,nöjen, pubar och restauranger var suveränt! Datorerna krånglade ofta,och när man påtalade att datorn hade stängt av sej själv,eller inte startat alls,ryckte receptionsperonalen bara på axlarna och man kunde inte ens få tillbaka euromyntet man stoppat i!Desamma hände ofta när man skulle spela biljard.Mkt dåligt skick på borden,+att det fattades ofta bollar,och när man sa till så hänvisade barpersonalen till receptionen och tvärtom!
Personalen oftast väldigt hjälpsam - om de förstod vad vi ville. Serverings- personalen hade dåliga enegelskkunskaper.
Entertainment was good Food could be improved
very friendly staff, always clean, good eveninig and childrens entertainment. lots of variety for meal times, good quality food, not your usual all inclusive rubbish!!! hotel reception staff thought we had paid too little for our rooms and wanted to make an extra charge..
Well laid out,spacious and clean. No negative feedback.
Easy reach of the beaches and nightlife. TV more than caters for Uk travellers. Good quality and plentiful breakfast buffet. Too basic in rooms ie no toiletries, small towels etc.
very good food exellent good entertainment very good spa fantastic
Plenty of living space in the rooms cleaners hogging the lifts on the morning
It was very good & I intend to return, the staff were v-good! & v-good value price wise.
Pool area and rooms were all kept clean, great value for money as we paid £35 for a 3 night stay. There were 4 adults in the apt on a long weekend stay which was not cramped at all we just made the bug balcony our sitting area No crockery or cutlery although there is a kitchen - think they should either do away with the kitchens to make the rooms even bigger or put some accessories in.
I think the bedrooms need refurbished.Very clean but getting a bit shabby so should be updated
stayed there before no it was ok but not as clean as the first time we stayed there in2002
The polite staff, cleanliness of our room, excellent value for money, very nice food, very clean and nice beach and water just 5 min.walking from the hotel The gym was small. Also the windows in our room were not soundproof so sometimes at night we could hear noise from outside. But not really a problem as the street in the front is not so busy comparing to other streets in Benidorm
Staff all friendly and efficient, rooms good size and very clean, and very good choice of food. Ideally situated for the Old Town, and only a few minutes walk to the beach.
the staff were very friendly and helpful. We were there celebrating a 50th and they went out of there way to accommodate us. the food was excellent value and as it was quiet it suited the 13 of us who stayed.
Very clean and pleasant Aire Con. Unit was very ineffective.The room was far too warm to sleep. That was the only fault
Location of Hotel restaurent overlooking the street not below in a dark area, liked the carpethas still not been in rooms to dull noise of other guests walking around, the staff in restaurent very attentive Having to pay for parking, the food was either very salty or very sweet, it was mainly geared to the Spanish tastebuds which are very distorted by all the smoking still happening all over Spain. The noise of the very loud televisions and people talking next door found the pool area very shady not very inviting when being stared at by the non-brits whenever you dared to approach that area.
Very nice hotel with friendly staff, close to beach(5 min walk).not recomended for children as swimming pool is vary deep.
Very nice hotel, rooms clean and tidy, could not fault.
Room decoration, emplacement of the hotel (downtown), reception open 24/24, balcony Good hotel but more for senior wich is demanding to get up before noon if you want your room to be clean
My family and friends enjoyed our stay very much, and the hotel staff were all helpful in helping me celebrate a special birthday, thankyou tro them all!
fitness center + swimming pole no
Loved the view and the staff that could speak English.
the hotel was very clean, all the staff were kind, and the location was fantastic
Location superb, food pretty good, great size rooms and what a view I think it may not be as good as t was a few yers ago, rooms are looking a little dated and cleanliness of rooms, lifts etc has reduced.
good Location and the beach and seaside no complaints
Spaciuos suite well furnished with excellent balcony views Nothing very pleased with whole experience
The Hotel is placed perfectly, the rooms were lovely. Heating was a bonus for time of year. (March) The pool area is in need of refurbishment, all the sunbeds we tried were broken so we could not sit at the pool. This really lets the hotel down in a big way.
the hotel is in an excellent postion it was exceptionally clean warm and comfortable nothing to not like
food not hot enough
location was excellant food could be improved as it is very continental this I don't mind but there was too many cakes at breakfast