Hotell i Halifax nära Stadshus

Location, cleanliness, modern, great parking, long time client. In the past I ahve been a client of this hotel many times for business purposes and had great service. Not this time. I was denied my provicial government discount and was very displeased. It was not until it went to the manager in he morning that the decision was reversed. The reason I was told that I was denied was because I booked on line. As I feel thisis an advertising tool, I feel that this was not a reason and that I am the same client I was am. In the morning however, I was told that I was denied as the hotel was booked to capacity. I have never heard of this before. The manager finally reversed the decision after lengthy diecussion but still charged me $10 extra over what the clerk told me was the government rate the night before. Very poor service and not an enjoyable stay. Unfortunate as I actually love to stay here.

I liked that I was at the heart of the city and had access through the Ped-way to manu amenities. The pool is in need of serious renovation- the rust around the edge is not very appealling.

They were able to upgrade us to a one bedroom suite when we were dissatisfied with the room they gave us when we registered. Although it cost more they were very friendly and looked after moving our belongings while we were out for the afternoon. We thought the room assigned at registration was less than what we had booked online. We also thought our booking included breakfast but this was not provided. Parking Garage is a long way from the lobby and difficult to get to particularly for seniors. Finally, the swimming pool was closed but we were not informed about that when bookin or at check-in. They did provide us alternate use of the pool at Delta Barrington however this was a very long walk through the shopping mall and over-street walkway through a second mall to the lobby and then to the pool.

Close to all the attractions in downtown Halifax The maid fogot one day to leave glasses the next day coffee

I liked the Ped-way connection to the hotel. It made it very convenient to get around. The parking "situation" was not clearly explained and we ended up paying much more in parking fees than was necessary.

Friendly staff. Fast and efficient maintenance assistance when we needed door locked on adjoining room which had been left opened. Bathroom toiletries were nice quality. Bed wasn't very comfy and the pillows were the absolute worst (had ear and neck ache next morning). Felt like thin walls, especially when a crying dog woke us up at 6:30am.

The harbour view for only $10 upgrade Breakfast room got very congested at certain times, especially around the very slow moving toaster.