Four Points by Sheraton Hangzhou, Binjiang

Plus: Excellent reception, passionate and considerate. I loved the gym with all facilities and a swimming pool. The whole stay was very relaxing!

Plus: Good quality hotel. Rooms large and comfortable. Food was fine. Staff were very helpful and friendly.

Minus: Couldn't get room temperature to a comfortable level, despite aircon controls in room.

Plus: The Sheraton is like the Mona Lisa that someone has painted a mustache on. It has everything one would expect in a luxury hotel; a huge, glittering lobby, efficient staff, spacious room, comfortable ...

Minus: There are big, beautiful fluffy towels, but no towel racks. There is a designer faucet next to the wash basin but when you turn it on it leaks onto the counter. As a security measure the key card is ...