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June 15,2015 Could not get into our room until 4. Notified them we would arrive around 11 A.M. Hoped for noon or 1 P.M. room. Manager finally got involved. The rest of our stay was awesome. The staff is very friendly and excellent service. Stayed for four days. Wonderful location to beach and easy walking to shopping, farmer's markets etc. Wondered why with the remodel the bathrooms are small--one sink. T.C. on staff was the best!
Great location across the street from the Santa Monica Pier. LEED Gold building. Super high prices not at all justified by the experience. Stiff, unfriendly staff. Even after the very high room rates, there were no extras included. Virtually everything is a la carte extra cost -- from beach towels ($35/towel), parking (>$45/day), etc. The double queen room layout wasn't at all "family friendly". We loved Santa Monica, but didn't like the Shore Hotel at all.
Room was comfortable and had nice amenities. Nickel and dimed to death. $7 to print out boarding passes in their business center. Forty dollars for breakfast. Thirty dollars for two drinks. Once I've paid for a nice hotel room, I like to think the hotel I've paid for is my home for the few nights I'm there. I felt like the Shore's mark. Can't even give me a cup of coffee? I won't be back. $8 bottle of water in the room. $35 towels mixed into the regular towels? I am not your huckleberry.
Everything was first class. Staff is the best, made my wife and I feel important. Could not do enough for us. Everyone checked to make sure our stay was first class. Need better pillows and lower parking rate for guests of the hotel.
Friendly and helpful staff, that took care of car and luggage in a fast and alert way. Nice retro, art deco interior design. Clean and fresh overall impression. Great window view towards the Pacific Sea (if you choose that room option). Near to shopping and other events in Santa Monica.
Det låg bra vid stranden och personalen var väldigt trevlig nej
3 kritikverdige aspekter: 1. leide en suite for at fa beste mulige standard bl. a. internet men hadde ingen internet tilgang. 2. urdarlig utsikt mot en burlig bakgard. 3. Drog till LA for at delta i LA marathon. Marathon morgen hadde hotellet ingen mulighet at erbjude frukost. De borde forsoke at tilmotesga gesternes enklare onskemal: tilgang til internet, bedre utsikt samt det borde vaere enkelt for hotellet at ordne en brodskive marathonmorgen.
Nice staff, pretty garden , I reccomend bungalows, good restaurants. Very good localization near ocean but also close to schopping places. I reccomend this hotel.
Smoke in the room from the vent. Pillows feels like straw filling. Bedding ok. It is not a Fairmont standard.
The location to the sea.Very attractive forecourt.Very attentive staff especially bell boys.The room was very spacious and had a good view to the sea. Far too expensive to park car at hotel.Should have been coffee-making facilities in the room.Very surprised as all the other hotels we have stayed at in the States have this and should be standard in a hotel of this standing.
It was charming, room and bed comfortable with a deck overlooking pool. Im fussy and i found it a pleasant experience quiet, clean and relaxing. Staff excellent and a short walk to beach, handy to shops and restaurants.
The pillows and bed were excellent. Made for a refreshing stay.
excellent position, very good staff, clean, nice
The hotel decor was pretty sterile. The Viceroy across the street was much more esthetically pleasing. The pool was ok, not great. The coffee bar was under staffed and looked temporary. Good for location. Staff cheerful, but not what I expected.
They did not have our reservation when we checked in; after calling twice to confirm. During those two calls, I was put on hold for thirty minutes the first time and eight minutes the second time..finally, they confirmed. Yet, upon arrival, they did not have our reservation and I had to check my confirmation email on my phone to prove it. No "sorry" gifts/amenities were given.
Everyone went above and beyond to make the stay comfortable.
It didn't have the elegance - seemed cheesy w decor. We were sad it wAsnt on the beach for $650 a night. Dining room was not inviting - just a sad time overall but the beds were soft and linens were good.
It has a great service Very nice decoration and design Great location (crossing the street is the Hotel Shutters, on Ocean Avenue and 5 minute walk to third street promenade)
The location is good - very close to the beach and restaurants Horrible customer service - they overcharged me for a number of items, including mini bar purchases that we didn't make, and then 'investigated' while we waited 20 minutes for them to tell us they had no receipts. They never apologized after essentially suggesting we were lying. They rented out the entire pool and outdoor area for a Lincoln car event so guests had zero access to the outdoor pool area, which was a main selling point of this hotel. The carpet in the hallways had duct tape in many places because it was old and ripped. When I initially called to tell them we were checking in late, I had to call back three times because they first transferred me to the wrong person, then put me directly into voicemail. When I finally spoke to reception to confirm they would hold our king bed high floor room, they said they don't guarantee a high floor, which is exactly what we paid for and I told them that was listed on my reservation. After arguing over it, they confirmed I would be on a high floor. Overall, customer service was lacking and you didn't feel at any time that you were a priority - more of an inconvenience for them actually. Not worth the price they charge and definitely not a relaxing experience.
Very well equiped. Iron and iron board. Hair dryer. Safe, Microwave, Fridge, ice machine, vending machines, washer and dryer. Barbeque facilities. Very helpfull and friendly staff. Very clean. Not enough coffee. Wifi too slow.
Quiet and useful location.Very helpful staff. Very good breakfast.
Pleasant day staff. Good breakfast.
The Desk Staff was helpful and exceptional If a pool cannot be added a public spa would be great
friendly staff, clean room with fridge no pool, few sitting spaces at breakfast, quite a long drive to the beach, pillow was flat! But still a good place to stay.
Nice rooms clean and with comfortable beds. We had a rental car and the organisation of parking was great free and with easy acsess. The rooms had a refridgerator and there was a store next door were you could shop for food.Internet access.
Terrific location with a well maintained & very clean guest room. Proximity to TJ's made the stay food budget friendly. Finally the staff we encountered were friendly & accommodating.
The Bed Flying bugs. They bite you when you are sleeping. These are not bed bugs, they are lite a little nat and they bbite when you are sleeping.
Clean, convenient and friendly staff. Geat location. Parking could be challenging if you come late but they will always able to find you a spot
Location The layout of the hotel
Friendly staff, nice beds, good location, breakfast included Lack of parking due to renovations no exhaust fan in the bathroom
Staff is very friendly!
Nice smell in lobby No complimentary water bottles
Decor was nice, staff were friendly and helpful. Small room, valet parking was expensive, no free wifi or breakfast.
- There was one really fantastic bellhop - Near enough to my personal gym (Equinox) - Near enough to shopping, etc - None of the rooms have an actual full ocean view - Rude/weird reception staff - The second room I was moved to disgusting i.e. someone else's hair shavings in the shower, what looked like dried vomit on the blinds in the bathroom - Literally heard a family on the elevator say "I'm so ready to get out of this place" - Restaurant is overcrowded with the LA "wannabe" set, not a great scene, actually a really weird scene - "Luxury" is a stretch here. This hotel would make sense in Vegas
I was very disapointed with my room..... Front desk staff very nice. I asbar staff very unfriendly..will probally not stay here again. For the price of room very dissapointed.
The staff was amazing very friendly and helpful Hotel needs to be renovated probably nice in the 90s. Way over priced. $35/day for parking and $15/day for wifi. I would not stay here again and I def would not recommend this hotel to anyone. very disappointing.
Shower would flood whenever we used it and the toilet kept malfunctioning.
The staff was very friendly and accommodating! Property, decor, food & beverga and amenities are in need of a serious renovation. This is currently far from many other JW Marriott luxe experiences I have had.
Staff was amazing Hotel was tired , carpet needs replacing, very tired
It was really terrific...
Somehow there wasn't enough parking.
Location for what I was doing Booked a room w 2 beds. Didn't get one. No rollaway or help changing rooms.
There was no air conditioning. The room was extremely small and layed out extremely awekward. Not a pleasant stay by any means. Not worth the money at all. Mm y husband and I will never stay there again.
There was nothing to like terrible location Very out dated. Loud, you could hear everytime someone took a step on the second floor. Tiny rooms. No breakfast.
Att området kändes tryggt. Det var även därför vi valde just detta hotell. Kylanläggningen lät väldigt högt, det var en lampa som surrade på natten med några minuters mellanrum. Ismaskinen var nära vårt rum så man vaknade flera ggr om natten när andra gäster hämtade is. Priset blev väldigt högt i förhållande till vad man fick. Jag vet dock inte om detta är normalpris i LA, men det var väldigt dyrt jämfört med Orlando, Las Vegas och Clearwater beach.
Läget är toppen om man vill tillbringa tid på stranden. Mycket ljud runt hotellet. Rummen inget speciella. Utsikt över deras parkering om man ej har har betalat för balkong och Ocean View. Extra betalning för parkering. Hotellet har inga andra faciliteter mer än rum.Frukosten mycket knaper. Tror man kan hitta ett trevligare hotell för samma pengar.
Läget vid Santa Monica piren Garden view var utsikt över parkeringen. Jag hade nog valt ett annat hotell om jag sett hur hotellet såg ut. Förväntade mig mer, det var det dyraste hotellet av 9 som jag besökte i USA, men med sämsta bekvämligheten och inte särskilt trevligt med frukost i lobbyn.
Utmärkt läge, bra med parkering i anslutning. Städningen var inte bra.
Hotellet låg perfekt, nära till allt i Santa Monica. Fukost ingår, dock består den endast av juice och bröd (ganska dåligt i min mening)
The rooms were very spacious and beautiful decorated. The hotel staff was very friendly and helpfull.
Everything! I loved this place. Great location, friendly and attentive staff, large room, beautiful decor, beach cruisers. I will be back! Only complaint was the walls are thin and you can hear neighbors
courtesy of the staff ( Andrea in particular ) , fantastic breakfast buffet , location suites facing ocean avenue are way too noisy .
This is a luxuary hotel with a family run feel to it.They remember you as a person not a bill. None
Room style, location tax + city tax+ parking make this hotel overpriced
In front of pier The rooms were dark and poorly decorated facing a very busy and extremely noisy highway. Though the hotel is facing the sea, it is very difficult to get to the entrance. The parking was exorbitant: $43 a night!!! I do not recommend this hotel
Comfy bed, proper hair dryer, complimentary fast wifi in room, complimemtary dressing gowns, ipod docking station in room, facilities excellant, location is perfect for pier/beach as you are literally across the road, also very near 3rd street too for shops and reataurants. Staff very helpful and friendly.. Would defiently stay here again and again. I couldnt stay longer!!
Location Price and staff when I checked in seemed annoyed that they had to help me.
Room nicely remodeled and updated. Staff very helpful. Location couldn't be better. Parking fee.
Very secure. Clean and comfortable.
One of the best customer service experiences I've had at a hotel in years. The front desk staff, the valet, housekeepers, and the service technician were all excellent. The service technician had to come to the room because the heat wouldn't turn on and he arrived in less than 5 minutes and had the heat working in less 3 minutes, and was polite and amiable. The hotel was clean, and in a great location (walking distance to the pier, good restaurants and bars, and the 3rd street promenade shopping area). Didn't use the pool but it looked nice. Overnight parking at the hotel is an extra $40; in my opinion, it should be included for guests.
The service was amazing! The location couldn't be more ideal! The shuttle for the marathon was right behind the hotel. The finish line was right on the pier. Perfect place to just walk to 3rd St. promenade to carb up before the race. The room was quiet and comfortable. There was quite a bit of construction going on so parking was a bit confusing. We had to move our car before 11pm to the public parking garage. Also, late check out was not available, so if you are not staying that night of the marathon you would need to check out that morning and have them hold your luggage.
-Very friendly and helpful staff! -Rooms have been nicely updated and were nicer than I expected -AMAZING location, especially for the price! -Was able to check in prior to 4pm and extend checkout to 12pm -Free breakfast foods and coffee in the lobby (we didn't take advantage, but I didn't know they would be provided) -Able to hold our bags between checkout and our flight (thank you!) Overall very satisfied and plan on staying here again. Looking forward to their lobby update to match the rooms! Lobby is currently very, very minimal but looks like it'll be nice when finished! -Remodeling and there is no lobby (just keep that in mind) -Because we booked through Kayak, the hotel was not able to guarantee a double room booking, even though I paid extra for two beds -Did end up receiving a room with a king bed and pull out couch. King bed was very comfortable. Couch was very uncomfortable -I would NOT book this room through Kayak! Call Wyndham directly. Between the hotel and the third party, you'll get stuck in the middle if they can't promise a double bed. Each will tell you to call the other service and that there is nothing they can do, leaving you potentially in the lurch.
I like how close it is to the Santa Monica Pier. It really is very close to it. I booked a King bed...and when I got there I was told there weren't any. I think the worst thing possible for a hotel, is to place a reservation and then have that reservation be unexpectedly modified.
Very good location. Beds are too small and the parking charge is absolutely ridiculous. That alone would keep me from staying with you again.
The location was great only a short walk to the pier. The rooms were clean enough. There was a pool. The elevator worked. The elevator was busy during the day with cleaning staff. Our rooms didn't get clean until very late in the day and then barely. There was a pool but no one told us how to find it. There was a resturant in the hotel but no signs for it or any thing in the information in the room about its even being there. I paid extra for the ocean view witch was almost none existent. Not my best experience with Wyndham
Great location to everything. Friendly staff and one block from the Ocean. Very pricey. Parking was $42 a night with tax!
Mycket bra läge santa monica beach var helmysigt
Läget till stranden och centrum. Städningen var åt det sämre hållet och lukten från rengöringen var så stark att man misstänkte att det var något man försökte dölja. Kylskåpet lät så mycket att det var svårt att sova. 25 dollar för parkering per natt är orimligt.
Läget ut mot trafikerad gata, ej vad bilder ger sken av på webben. Inget kylskåp, dåligt med garderober, förvaring.
Robust och egen designad surfstil. Närheten till fin strand. Närhet till LA International Airport. Dålig värme i rummen (november). Slut på allt bröd när vi kom ner till frukost vid 09-tiden. Nytt bröd införskaffades inte. Förhållandevis dyrt i jämförelse med andra hotell vi bodde på under vår rundresa i CA.