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Beautiful, clean hotel. It was a great escape from downtown but close to everything. Not too close to the Subway (5ish blocks away) but Lyft/Citi Bike are super convenient. Staff is amazing and friendly! Lots of noise from the hallway, doors must be hung wrong.
Convenient to Manhattan, easy walk to Brooklyn Bridge, subway line. Though clean and nicely decorated, room was small and there was limited closet space and no drawers.
Staff friendly, comfy beds with great pillows -- very comfortable, reasonably quiet, EXCELLENT location, great walking distance to everything I needed. Fake perfume smell was awful--needs to go. Caused me allergy and asthma attacks. Advertised free breakfast - no free breakfast. Toilets didn't flush right.
Our room had no phone numbers on it like the front desk I had to use my phone and call the outside number. Had no directory for any place to go to eat. Or anything to do.
The workout facility was pretty awesome. By far the best one I've seen at a hotel! Rooms we a tough small but expected. Everything was great even the people... only had one issue... see below I was really upset when I booked the room it said free parking and when we got there we had to payou $50 to park over night.
Excellent location, close to subway, Brooklyn Bridge, and shopping. Great room, friendly/helpful staff. Food options in the hotel itself are limited; fortunately, there's plenty of options within easy walking distance.
Facilities and amenities were clean and contemporary. Staff was friendly and happy to help. Noise level - we could hear everything clearly in the hall and abutting room(s).
I had a great experience, the hotel was in a very good location, within minutes to manhattan. A walking place and very near to the NYC public transport. wonderful service, all the staff I interact were very helpful and very professional N/A
Staff was on point and so friendly. I love the neighborhood and all the shops. Breakfast area was a bit crowded. I was asked my room number before I was given my cup of coffee.
The price was great as it's newly opened and seeking customers. The staff was juggling a lot of issues, and they maintained professionalism and friendly calm. The decor was modern and comfortable, the location perfect for my visit. It took 2 calls to the front desk to get the noisy twenty somethings to quiet down in the middle of the night. Generally the walls seemed thin and the doors closed loudly. We had no soap in the shower dispensers, but it was taken care of. The tv system stopped working just when we wanted a little rest... But these issues were handled professionally.
Awesome staff and friendly attitude by all. 5 stars. The hotel is great, but in a terrible location.
Awareness of maintaining health and exercise. The view
Location, staff and comfortable beds No
This guest did not leave comments about this hotel.
Hotel was extremely neat and clean throughout. The room was very comfortable. Hotel was modern with an emphasis on health from the food to the workout area. Nothing comes to mind.
Work out room and bedding.
New. Clean. Good bed. Good shower. Nice reading light. Free filtered water available. Friendly staff. Can hear activity in neighboring room and in hallway. Water only available on even floors.
This guest did not leave comments about this hotel.
Clean and comfortable No
This guest did not leave comments about this hotel.
Great room....nice size comfortable bed..restaurant and quick shop is adequate with everything one needs. No
Mycket trevligt bemötande och trevlig personal! Fräscht rum med härligt badrum
Kul med en svart tavla på toaletten att anteckna på! Rymliga och bekväma rum, snygg design, trevlig hotellpersonal. Inget jag tyckte illa om, men vissa dagar kunde frukosten varit mer innehållsrik (det fanns bara kaffe, juice och croissanter, hade gärna sett bröd och/eller yoghurt också), och det hade inte skadat med en krok I hallen för att hänga jackor på och fler krokar I badrummet, samt en något större garderob.
Mycket fräscht och trevligt hotell. Fantastisk personal som var väldigt hjälpsamma och vänliga! Lugnare än inne på Manhattan. Blev en hel del resande till och från hotellet eftersom man helst ville hem efter en shoppingdag innan man skulle tillbaka till Manhattan för middag.
Närhet till Times square med allt vad det innebär i form av nöjen och shopping. Närhet till Metro. Rummet tillräckligt bra.
Bra läge. Bra rum. Bekväma sängar. Tillmötesgående personal.
Väldigt bra gym, många maskiner rent och snyggt som dyra fitnesscenter. Fint läge. Ingen frukost, men det visste jag doch i förväg.
Välidgt dyrt för pengarna. Ok läge men inte alls prisvärt städningen. En dag bäddade de inte ens våra sängar. Och jäjkligt kallt på rummet!!
centralt läge, tillgänglighet och bekvämlighet på så central plats, bra alternativ till okej pris
Cleanliness. Lighting. View Room service very expensive. Internet should be FREE
This place is fine but by the time you add up all the extra charges - city taxes, state taxes, etc... what you thought was a decent price becomes 100 more. Next time I will select a lower price to start.
The room was immaculate and the complementary items were from bath and body works. The bed was extremely comfortable with huge pillows. We requested a late checkout for our wedding night and they easily accommodated us. We requested a King size bed and did not get one. The room was extremely, extremely small for the price and we paid extra for a view and it was nothing spectacular (just the back of a few dark buildings).
the location was perfect for our main purpose in visiting Brooklyn. the lack of clarity over charges. When a price is quoted for the room, restaurant, drinks etc it should include all the taxes etc
Loved our deluxe suite room that had sliding doors which kept each room very quiet even when watching tv with the volume turned up in one room. The push button controls were really cool for the lights and privacy settings. Enjoyed the free breakfast at Atrio and the friendly service from everyone there especially the host. The front desk staff were extremely friendly and were able to accommodate a late checkout of 2pm for us. Appreciated the unique designs and architecture of the hotel. Liked that it was located right next to the World Trade Center, and of course Shake Shack. Liked using the exercise room and business center which were very clean and well maintained. Overall it was a very relaxing and pleasant stay. Nothing really except that there was no swimming pool or entertainment room with a pool table or table tennis.
Liked all except conference facility. Hotel was great. Meeting room was bad. Seats may have been most uncomfortable seats I have ever sat in at a conference.
Beautiful hotel. Excellent service. Dramatic building and interior. Clunky internet sign on. Limited to 2 devices per room.
Been close to a park to enjoy calm after being in the heart of New-York.
architectural aspects of lobby and room. Location, location, location.
The rooms are very nice and comfortable. The staff was extremely helpful and professional. The breakfast was top notch. I would have loved to stay longer.
Loved the big huge rooms for NYC.
The personel was very courteous. I like the complimentary bar from 5:30 to 7:30 and the choice and freshness of the breakfast Was awaken by a fire alarm at 4:00 am
Location, facilities & service outstandingn Nothing
Spacious rooms. Great products. Awesome shower. Wish there was a coffee shop or starbucks in lobby
We found the staff at The Embassy very polite and helpful. The room was very comfortable and clean. Excellent having access to the internet in the business centre. Given the price of the suite we felt the bathroom, whilst clean, was rather shabby.
Good location, close to public transportation and nearby shopping, easy to get into uptown. Pretty quiet location. Breakfast is nothing extra, could focus on something else than, bacon, egg and bagels. Continental breakfast. Lack of information on what services are provided in the hotel e.g roomservice menu missing in room.
Design. Service. Facilities. Location. Everything
Mo, the evening clerk was very accommodating with our rsvp after some confusion with booking.com. Room is a bit small for the money,parking fee was annoying, this Brooklyn not manhattan.
We stayed for 3 nights. Room was small but beautifully appointed. Views off the balcony were amazing of the East River and Manhattan skyline. Very clean and quiet. Highly recommend.
Large and very clean room. The housekeeping service was really professional. The bathroom was comfortable, with a lot of space and really clean. The garage too expensive and without in and out privilege. I would suggest one of the several garage that you can find nearby the hotel, they are all more convinient. The hotel was perfect but the negative note was the charges for the wifi connection which is commonly for free in lower category hotels.
The friendliness and good education of the entire Staff. The setup of the room plus the commodities of th bath immense bathroom. The limitations of the breakfast offers plus the poor value for money
I had a beautiful,comfortable room with a breathtaking view overlooking the Statue Of Liberty and all the commerce on the river. It was a wonderful place home away from home for a great Big Apple week-end! N/A
Bed's were comfortable and staff was super friendly. Bathroom was top notch. Getting a cab was super easy the staff were pro's at that. Nickle and dimed to death room from room service 4 drinks Cokes and Pepsi 2 of each were 30 plus dollars and they were the small bottles. I found pills in my room and my whute comforter had lots of dark lint.Food was standard at best. My room had no mini fridge. Windows were not sound proof. Really far from everything fun. Boat horns go off all times of the morning somtimes so loud it makes you look at your phone to see if its vibrating. Overall nice place could be the best if they fix these issues.
Great View and location
Bath + separate shower. Very friendly and professional service.
I lived in that neighborhood when I first moved to NY. The outdoor space that has the view of the Statue of Liberty has been closed. There is no view of the Harbor from any common area.
Very luxurious comfortable hotel. They seem to be able to find the perfect mix of attention or privacy based on what you are looking for and if you seek out any help. Very classy hotel with a great staff.
Nice and friendly staff TV did not work properly.
View - Memorable!
The location was outstanding with a view of the harbor and Statue of Liberty. The room was large and well laid out with an oversize bathroom. The staff at the concierge desk was outstanding and extremely courteous and helpful. Very elegant and pleasant stay.
This is a lovely hotel, but it is a business hotel. Go to the one in Central Park if you are looking for a more romantic or family-oriented place to stay, but it is still a really nice place to stay. It's in battery park, away from the main buzz of nyc - lovely and quiet and the views of the Statue of Liberty are beautiful, but stay elsewhere if you want to be in the centre of things.
Bra läge och trevlig pesonal. Ej prisvärd frukost.
Perfekt läge. Trevlig och hjälpsam personal. Jag saknade restaurang på hotellet, dock fanns roomservice.
Rummet var stort och lyxigt! Personalen skulle behöva gå en kurs i service. Verkade tafatta och klumpiga. Kändes som att de sattsat alla pengar på inredningen och hade inget kvar till att anställa bra personal.
im not sure its a sheraton problem, however your hotel is the one left us on the street. we had a confirmed reservation from KAYAK and when we arrived at your hotel at 10:00 PM we were told no vacancies. there is not much to say, a complementary room would be nice.
We stayed three nights while visiting family in Brooklyn. We booked through a third party site on Kayak. In the past at other hotels, this leads to being treated as a second class citizen. This was not the case at the Sheraton. Everyone was very polite and friendly and met all how requests without hesitation. The room was good for the price in Brooklyn, very clean with nice, comfortable bedding. Noisy family next door in the mornings but this was not the hotel's fault.
Excellent service, comfortable bed and spotless bathroom and sheets. Very convenient to subway and restaurants.
It's a big city!, comfy bed and quiet stay... the staff was Excelent and professional... Clean rooms and hot shower... Overall a great stay! The air had a problem getting it down to my preferred temp of 66... The elevator fobs were problematic as we had friends on the 23 floor and our card would only let us go to the floor above and below for "ice" and "vending"
I never been to a hotel where you have to pay for WiFi 4.95 for one hour smh No microwave, no Refrigerator. I will NEVER go there again Aloft or the holiday inn is way better
It was comfortable. The restaurant is an excellent touch because you don't have to venture out for food or cocktails. The shower could be bigger but it's workable
The staff in the reception area is corteous and helpful The house cleaning services are awful! The parking folks are rude and absolutely unprofessional.
Valet was horrible they hit my cat and would claim responsibility. Water pressure in room was very low
The staff was great.. Went for an event at Barclays Center so location was close... Shopping was fun Mold in grout of shower stall Rooftop pool "being repaired" so was out of service. My granddaughter was with me and was very disappointed
There wasn't much included in this stay. The tv only offered basic cable, the WiFi wasn't free, and the jacuzzi was broken. But they had no problem putting a $250 hold on my card. Honestly it was OK but I don't think I'd stay here again. There are a lot hotels in this price range in the same area I'd stay at first. No cable/movie options, no wifi, $250 hold, broken jacuzzi. Who doesn't offer wifi this day in age? I felt like they were gauging me for every dollar.
Location is an asset. Linens especially the pillows were uncomfortable. Staff helpful . Shower overflows on bathroom floor.
Inredning var mycket speciell kanske som ett engelskt country house i tidigt 1900- tal, personligt och charmigt hotell, hippt och inne med publik därefter, trevlig personal, läget och lätt att hitta dit, minibaren rolig, gymmet öppet dygnet runt. Frukosten valdes ut ur restaurang Gemmas meny, kändes mer som lunch. Hade gärna haft en Continental frukost. Duschen rinner från taket, hade gärna haft en duschslang.
kanonläge mitt i city med bra service...
Läget med utsikt över Times Square! Bra service. Restaurangen. Dubbelsängarna i minsta laget för två vuxna.
Beställde frukost till rummet o fick till svar att det tar ca 20 minuter, frukosten kom efter ca 50 minuter!
Bra service från personalen
The design of the hotel and the location The service was extremely poor. The concierge was not very helpful. The rooms would not be cleaned unless requested and after several complaints. The coffee was brought cold. Walked into our room bathroom at 5pm to find the housekeeping bucket and mops in the middle of the bathroom. The bellman placed our shopping bags in a wrong room without so much as an apology.
Mycket lyx. Kan t.ex. tända/släcka lampor, stänga gardinerna mm. via fjärrkontrollen till TVn. Vårt andra rum hade fin utsikt. Första rummet var lite av en besvikelse. Bara en del av väggen som hade fönster. Det andra rummet var bättre med utsikt över skyline NY.
Det är ett mycket bra hotell. Vi är helnöjda. Bra läge, väldigt serviceminded personal, du kan få hjälp med allt i princip. Mycket bra rum. Vi åker gärna tillbaka.