Hilton Garden Inn Idaho Falls

Reception tried to help when I brought my complaint to them

First, I had to change rooms immediately after arriving due to a fly infestation in the curtains of the first room despite stickers on the doors showing that “this room has been fully cleaned and sanitized.” The second room they put me in, on a different floor, was even worse. I went to sleep right after getting into the room, assuming the issue wouldn’t be in multiple rooms, and got woken up to a fly landing on my face. At that point I started looking around the room and found another fly infestation in the curtains and a bunch of flies in the corner of the room. I checked out early and went somewhere else.

Unaccommodating Staff

The bed was fairly comfortable.

They punish guests who book on Kayak or Expedia by going out of their way to put you in the least accommodating rooms. We booked through Kayak and called the hotel to make sure we had a King room with a pull out sofa. When we checked the young kid at the desk told us they had been given to guests that booked through the hotel. Not cool!