Tulum hotell

View Do not book this hotel online!!!!! We had an extremely negative experience, from not receiving the room we reserved online through Kayak. What made matters worse was Donovan, the front desk manager, addressed the situation with a very condescending tone and lack of professionalism. In the end, we never received the room we initially booked or any discount due to the fact that we had booked a higher priced room. We also witnessed other guests having similar issues with online booking, one in particular was turned away at night because the hotel was overbooked. In addition, the hotel has a small "beach", which is shared by a camping site and another hotel. The beach is full of seaweed and rocks. Fortunately for us, Tulum is such a beautiful place that we were able to enjoy ourselves, despite our stay in Azulik. If you are considering Tulum, we suggest you book elsewhere.

Construction noise from 7am to 8pm

That it had running water, otherwise it was a complete disaster Beds food staff gallery cleanliness

The staff was friendly and the resort itself was beautiful. Awful food. Hard Bed / Mattress. Dirty linens and towels. No cell service or wifi on property(except lobby). No ocean view rooms on this property (the view is blocked by trees). Ants in our room daily. We shortened our stay. Couldn't wait to get out. This property is worth 2 stars at best.

I liked that it was clean I didn't like that they give you a bracelet to wear when you check in, and if you lose it they charge you 100 dollars and if you don't pay they lock you in the gate with your rental car and your girlfriend has to jump in the front seat and drive the car out while you hold the huge a gate and the guard tries to stand in the way of girlfriend at the wheel (she'll kill you) and if this is actually a success then they radio the police at the next traffic stop down the road and force you to come back and pay.