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easy to find and comfortable room for this price, the room needed an update - we arrived to be told that the hotel was full and they did not have our reservation from booking.com - took about 15-20 minutes to resolve this. Not a great start but they did resolve it...as above, the room has seen better days...we expected better for 5 stars.
Spacious, clean and luxury rooms. Far from city and its address difficult to find. Its food quality is quiet poor for a 5 star hotel! Swimming pools are nice but freezing!!
great building and the silence in the hotel. No informative material about the hotel and available services and facilities provided to the guest. No coffe maker in the rooms.
Overall, a good experience The restaurant service at the evening buffet was not up to standard.
The location and the space around it The airco did not work and we found the hotel somewhat sterile, no charm,cool.I don't think it should be rated as a 5* it is more 4*
Staff were courteous and helpful The house keeping services is not always consistent and vegatables that are served in breakfast are not completely washed...
The bedroom is wide and nice. Good Breakfast and good restaurant. The location is far to the landmarks. It's necessary the staf to known better about mevlev (mevlania) cerimony and dance.
The overall clealiness of the property. I did not like that fact that as a hotel guest I could not have air conditioning when I wanted it. The hotel only offered heating when the rooms were already too warm for my taste.
Sauna, Hamam, etc...
Very nice hotel. It had a nice bar on the roof. The staff were not very friendly.
breakfast and free use of gym spa pool etc. shopping center across the street NO
very mordern and clean hotel. the breakfast is very nice. Dedeman is a very good hotel chain in Turkey, we will stay in this chain hotel next time.
The room was large and comfortable to stay. The hotel has a fine view of the city. The location was also good - it was not so far from the touristic attractions.
1. The room was big enough. 2. There was a large variety of food in the buffet served for the breakfast. 3. The staff were quite polite and tried to find answers to all our questions. 1. They charged my credit card without my consent before our arrival, which was kind of surprise. Since I had intended to pay cash I had to ask them to return money back and finally paid cash.
The hotel seemed to be renovated recently. Good food in the restaurant. They have a parking. Very central location. The renovation does not hide the age of the hotel. Still some old materials are visible in the ceiling of the bath room etc...
Clean room, rich breakfast Be careful your bags during breakfast time.. unhappiness.
Due to some review on internet about smoke smell in rooms I was pleasntly surprised. Our room was on nonsmoking level and they use some fragrance for better smell. So they did theit homework.
We liked the breakfast and the free parking and the location was good for historical sites. Bright lighting in dining room
Central location. Parking lot. No information regarding arrival instructions / guidance
This hotel is located in the center of the city, making access to the major museum sites walk-able. The internet service was free if slow. the staff was cold and not helpful, the rooms have dirty cream color carpet and the large (for Turkey) shower sported dark black hairs when we arrived No water is offered, only the mini bar. I felt that I would not go back to this hotel.
Clean and comfortable room with tea and coffee making facilities. Convenient location. Good breakfast. Keeping caged birds in small cages in the hotel foyer.
location, view out of the window, availability of a car parking and access to Internet state of the equipment in the bathroom, size of the room