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Serviceinriktad personal, stort poolområde Saknade kylskåp på rummet
Det var en underbar vistelse och hotellet motsvarade alla våra förväntningar. Hotellet håller högsta klass och maten på hotellet likaså. Rent och snyggt samt mycket god service. Bästa läget. Nära till Shopping och stränder samt nöjesliv. Nej
läget, personalen, hygglig standard nej
Väldigt trevlig personal, rent och fräscht, bra mat Tennisbanorna behöver renoveras, speciellt nätet på banan, i övrigt var allt utmärkt
Utmärkt läge, bra service,hög klass Nej
Bäst var läget och poolområdet samt personalens positiva attityd till kunder och arbete. Illa är ett starkt uttryck men vi var något missnöjda med rumsstorlek, skiljeväggen mot grannbalkonger och den smutsiga klinkkerbeläggningen vid poolen. Dessutom bör rumspriset inkludera kylskåpsnyckeln.
Det mesta var bra och bra mat hade halvpension, men kockarna kunde inte tillaga maten på ett bra sätt De borde lära sig mer hur man lagar mat då rårvarorna var utmärkta. I övrigt mycket bra Negativt var det mycket störande ljudet från närliggande ungdomsställen som spelade till kl 6 på morgonen Annars måste jag säga att bokningarna genom Er fungerar bra Vi har bokat många gånger hos Er kanske 20 -30 ggr nu Personalen i receptionen var i de flesta fall mycket bra Min fru är en Melia hennes eftenamn är från Ireland Se ovan Inget dåligt direkt på hotellet Jo en liten sak var bara en kontakt i väggen i hela rummet och den var till TV-en drog man ur den tappade tv en färgen som jag inte kunde återstålla då hotellet hade en speciell dosa
snabb och effektiv service onödigt dyr pool-bar
Vi bytte omgående hotell, det var ett otroligt buller, med högtatale som spelade till kl 03.00 varje natt, spring skrik och smällande i korridorerna. Det verkar som hela hotellet bestod av festprissar, dessutom mycket porr ställen direkt utanför dörren, inget för en barn familj!! Personalen var otrevlig i receptionen, snorkig och inhte service minded alls. Jag kan bara avråda alla från att bo där!
Vänlig personal, bra service i barer och restaurang. Utmärkt pool och trädgårdsanläggning, snabb och effektiv in- och ut-checkning.. Städningen, tog vissa dagar mellan 5 och 10 minuter.
Bra läge, bra mat, bra poolområde ! Att behöva kvittera ut fjärrkontrollen till TV;n är ett mycket märkligt system ! har aldrig varit med om det tidigare, och då har jag ändå rest ganska mycket, varför detta system ??
The reception staff were so friendly and helpful. The air conditioning was not great for the heat in August.
The blackout blinds were terrific.Even if wanted to have a siesta the room was pitch black,and with no children about it was nice and quite. Nobody uses the bar therefore it was hard to find a bar person.
cleanliness of rooms and location no balcony to sit out on just a door that opens with a railing around it
Well located to reach different places in walkingdistance In comparison its not worth 4 stars.no balcony ...
very good location ,near all the shopping center and beach ass well about 5 min walk small swimmingpool and not working jacuzzi but i didin't use them
Breakfast buffet and the spa. Non-functioning portions of the spa circuit, lack of transparency of the in-room international phone rates.
Excellent hotel with good selection of restuarants, nice pool area and friendly staff! For the price paid & star rating I would have expected; - 1 - internet access in the room - 2 - more/higher grade Audio & Video equipment (no radio, cd- or DVD-players and an old 22-inch tv) - 3 - Mineral water or a bottle of wine and/or fresch fruits etc to be in the room as a welcome gesture on arrival!
lovely room with jaccuzzi on the deck, close to the beach sterile anonumous athmosphere
everthing was perfect
liked the location bedrooms need to be upgraded and suites are small
Located as close as possible to the excellent beach. I am happy I took a room with a sea view. Free parking was also handy for me.
Excellent service, quiet, comfortable and well located.The Feista held on Thursdays was entertaining. The public areas are overstyled!
All the staff were so obliging and helpful - the facilities were excellent and the food was great. The bed was very hard and I found it difficult to sleep on it. By the time the week was over my neck and back were very sore.
The staff were exceptional in all areas and recognising my wife's birthday and arranging a breakfast surprise just made it. The breakfast was excellent every day and made the overall value superb. We only ate in the Feng Shui Asian restaurant but it was by far the best value meal of our 5 night stay and of outstanding quality. Nothing about the hotel but watch for the prices outside! Cocktails were 6 euros in the hotel and 8 euros outside!
Location close to the beach, restaurants and shops. Room little bit old fashioned, long way from reception.
As a solo traveler, the comfort, the location, the security and english channels on the tv were important. I enjoyed my stay and would go back. This hotel is part of The Nostrum Resort so Sir Anthony and Medditerian Palace are all in same complex. Glad i choose The Cleopatra, very nice hotel.
Good location beside the beach. Nice breakfast. Having to pay for gym and room safe
room size and cleanliness too impersonal
I throughly enjoyed the pool/decking area on the top of the hotel it was very relaxing and peaceful, just what the doctor ordered.
It was quiet. Great value for money. Loved the padded matressed sun beds. Also great to have 2 sunbeds on the balconey. No iron despite saying on website you could get one in reception which resulted in me having to buy one. We Arrived at 2Am due to 2 hour delay at airport and despite ringing the hotel beds for the children were not ready and they were exceptionally hard.
I love the open air hallways and the outstanding staff - they are very helpful and friendly - from the cleaning staff all the way up to the managers. No real complaints - some of the shopping units were empty - this was a pity. They should offer local shops a 'free' day or night where they could come and use the units for free to promote and bring awareness of the local shopping area.
efficiency of staff
Being able to choose location of room
Very comfortable hotel, great value, location
The hotel was as advertised and an enjoyable experience. You had to pay into the hotel gym. This is not what you expect from a 5 star hotel and seems a cheap attempt to get extra cash out of their guests. One expects a hotel of this size to have its gym available at no cost and indeed, I have not come across this before. Also, the choice of food available, esp in the evenings, was limited with not much variation.
Truly a grand, impressive entrance and hall. Spacious rooms, comfortable.
We enjoyed our stay here. Staff were very friendly and helpful. The hotel is also very clean and at anytime of the day you can get a sunbed. Poeple who reserve beds are in for a shock as the hotel lifts all towells and belongings from unoccupied beds - very relaxing holiday indeed. My down side was the food. I am really glad we were bed and breakfast only as the breakfast was a big let down and speaking to various people around the hotel the food in the evenings was not of 5 star standard. 1 couple said they have eaten out all week as the food was terrible. Five star - I don.t think so I would grade the food side of the hotel a poor 4 star. The hotel room should also have tea making facilities in the rooms.
we were feeling that we r staying at home not in hotel nothing
We have booked this hotel on your site, but when we arrived staff told us that they don't have room for us and asked us to go to another hotel.
there was no air conditioning
forced to pay in advance for whole stay, two days of cockroach invasion in restaurant (floor, walls, juice dispenser) and corridor, almost every night shouts and yells till 2-3 a.m. by the pool bar (till midnight after a few calls to reception desk), internet 6 euro per hour (1 euro "on the street"), blocked AV in the tv sets (impossible to play movies from ipod ) sometimes uncooperative repdesk
Our room was very big and with a balcony, where we spent great time Would be nice, if room`s cleanness whould be improved and absolutly necessary that hotel would buy more irons, during our 11 days stay we weren't lucky enough to rent one, though a reseptionist was so nice that borrowed for us an iron for one hour.
I liked it I The swimmingpool was to deep, and not usable for handicapped people like me. It was difficult to came into it and up again. I had to use the childrens pool. I feel stupid!
The enterteinment at nights The hotel was in desperet need of maintainence
the "booking "of sunbeds did not start untilabout 8.30 the charge for mattress' and towells, and the charge for the safe. Other Hotels I stayed in do not chargefor them.
The only thing that I felt you could do with is a ptinter attached to your computers at the internet site that you have. As most airlines now want the travelling public to pre print boarding cards it is a bit cumbersome to have to e,mail to have them printed
Noise from Bars across the road at night was terrible
food- always fresh and lot of to choose from spa area and swimming pool should be open longer than till 6pm
The Hotel is very clean, there are always places at pool area. The beach is very close, just you have to across the road. Food was very good, everyday was different main course. Absolutely no issues.Rooms were always clean and tidy, there are double glasses and double doors! So you cannot here the noise outside.At common areas you can find wifi, which is works perfectly. There were lot of young couples and families, not just old tourists. The wellness is very good as well, there are sauna, steam, whirlpool, jacuzzi.Very relaxing after a sunny beach day. I recommend to take a car and discover the island!!! Don't sit in one place, this island has lot of beauties! Very few staff people can speak other languages than Spanish. Even they cannot speak English or German, but the main staff waitress and receptionist can.No big party places, just bars and all around the streets there are the young inviter, who they trying to push you into the bar. The jacuzzi was full with chlorine.
The swimming pool
most what i liked so it was friendly staff.....and i think its the most important think in the hotel.....honesly......? i ll be back i just aws upset becouse of show evenings, it should be somthing more funny, and just put some shows for young peaple as well, cos im young as well, and other guys said that they was a little bit boring in the evenings...but other part it was great
found everything about this hotel to be excellent. will recommend it to friends. no
The hotel was well located & have a good infrastructure, i.e swimming pool, spa, nice place close to the swimming pool to relax etc. loud music in the evenig that we could well here in the room.
hotel was in a built up area, howere was still pieceful no all inclusive offered
Bra läge och bra frukost Städningen
Balkonger mot norr.
Bra mat och läget Saknar trådlöst internet vilket var en viktig faktor för val av hotell. Väldigt begränsat utbud på viner till maten. "Bokningen" av solstolar med egna handdukar gör att över hälften av alla solstolar i stort sett står tomma hela dagen.
Ett av det bästa hotell som vi bott på och vi resre väldigt mycket Det fanns absolut ingenting att klaga på
Nära till resturang och nöjesutbud. Bra underhållning. Barnvänlig och varm pool. Hårda sängar och kuddar. Hissarna stannar på alla våningar. Högljudd resturang pga aircon..
Vi hade en fantastisk semester på Hesperia Troya. Jättebra läge 50 m från Playa de las Americas bästa strand och centralt med restauranger och shopping runt hotellet. Härligt poolområde och fin havsutsikt från rummet. Frukost och middagsbuffén bestod av massor med god mat, blandat spanskt och internationellt. Vi hyrde bil och då var det gratis parkering alldeles utanför hotellentrén. Toppenläge och toppenhotell som vi gärna åker tillbaka till.
Närheten till havet och frukosten vi fick ett rum på andra våningen och det var just ingen havsutsikt, men lugnt i stället!
mycket trevligt hotell nära stranden, maten var utsökt både frukost o middag,genomtrevlig personal vi försökte att få byta sängar ,dom var för hårda, men tydligen hade dom ingen extra madrass att lägga in,enda negativa
Poolområde, personal, matsal, rum, läge Gymmet bör moderniseras och repareras.
pool killen var cool vårt rum blev inte städat varje dag