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Location was beautiful and staff were polite. Overall hotel was kept clean and appealling. The weather was very hot on our stay and the rooms were not airconditioned, which made evenings in the room very uncomfortable, especially for the children, did ask the staff if they could do anything, fan etc but nothing was done. That was the only bad thing about our stay.
clean too expensive, very dated decor
the personal was kındful
The staff was always very nice and helpful. The hotel is situated in a very quiet place. The nearest bus stop (local tourist bus for Malcesine, Campagnola, Navene...) can be reached within 3 minutes. Another advantage was the swimming pool. You could buy a 3-course dinner for extra 6 EURO - for this money the food was more than good. The overall impression was very positive. The hotel is NOT situated where the map on booking.com shows it. The map on Booking.com situates the hotel close to Retelino (to the north from the center of Malcesine), while in reality the hotel is situated to the south of the center of Malcesine, i.e. if you want to go surfing, you have to go by car or by bus. As far as the hotel is concerned, the only real disadvantage was that my room shared the balcony with 2 other rooms, which is quite inconvenient especially when your neighbours are smokers - you get the smoke into your room.
Clean big room. Nice breakfast. Good situation. Balcony shared with another room was poor.
We loved the location of the hotel and the very pleasant staff. Malcesine was beautiful and I highly recommend a visit there The only disappointing thing was that our room was quite dark and the balcony was shared with other guests.The hotel was full and we couldn't move rooms. I would definitely use the hotel again but would upgrade to one of the rooms with the wide open views
A good hotel with an excellent half board offer. Good wine list with very good prices.
The location The paper thin walls and dated decor.
The wonderful staff, great restaurant and lovely welcoming atmosphere, plus, of course, the breath-taking views.
Quiet, good location, super staff, lake view. As bar closed early a fridge and kettle in the room would have been good for early morning and late night coffee.
Nice views from the balcony, excellent breakfast (for Italy :), close to Malcesine, and bikes were for free at the hotel
The staff were very friendly, attentive and most helpful whenever we needed it. Very clean and tidy throughout No food available at night or lunch. Getting in front door at night would be helpful as opposed to through the underground garage.
The staff were excellent and the hotel and grounds were well kept. God swimming pool. The rooms were quiet tired and could do with some updating. This is a good budget hotel within the Malcesine area but approx 3k from town centre although hourly tourist bus is only €1.
The hotel room was clean, and came with the (paid-for) view of the lake. The breakfast was adequate. This is not a 4* hotel - it's not even a 3. We booked 3 nights but stayed only 1 such was the disappointment. There is no hotel staff after 18:30. This is a joke for a "4-star" hotel. There is no air-conditioning and no refridgerator. No fridge + no staff = how are you meant to get a cold drink at night? Answer - walk 3km to the town and buy some... When we asked the hotel staff about the lack of fridge and air conditioning there was no concern, and no equipment was available for hire. When we checked out after 1 night there was no concern or questioning by the staff regarding any issues. I suppose they were happy to get their money for nothing. You have to enter the hotel via an underground garage at night - what a joke.
The location was stunning. The staff were friendly and efficient, but always discreet. The hotel itself was a delightful mixture of old and new. A small suggestion. Being English I like to drink tea with my breakfast and I feel that a better brand could be on offer and Earl Grey should be available.
Scenery, staff attitude, hotel grounds & facilities
Excellent service and luxorious facilities. Relaxing, silent and very romantic atmosphere.
excellent staff & food
very friendly and helpful staff. Arranged travel etc without any fuss. A most pleasant experience no
Beautiful room with fantastic view
Facilities designed to allow for total relaxation while on holidays. No.
Location, the food, the staff and the facilities.
The service and the food were both of the highest standard. Staff are efficient, approachable and friendly. No
Location, room, food staff friendlyness and helpfulness, views. Quiet and relaxing. Walk into Malcesine
The quiet and superb location on the lakeside. Nothing was too much trouble for the friendly and courteous staff. Viw from balcony
Everything. The location was absolutely spectacular, the staff brilliant, and everything ran like clockwork. The food was of a high quality restaurant standard. Fantastic in every respect.
Very beautiful hotel on the beach of the lake. It has modern and convinient rooms. We had a room with a view of lake - spactaclular views!
Family run hotel, interested in their guests, beautiful location - overlooking Lake Garda, all rooms with balcony, rooms with excellent specification - recently updated. Lovely gardens with enough loungers for everyone, shaded by trees, drinks and food brought to guests in the garden if they requested. Trouble-free booking of trips with reception. A number of languages spoken by staff. Tennis could be arranged at the adjacent hotel. Other guests regularly returned. Nothing at all.
The view of the lake Garda from the balcony.
Excellent lakeside location and very friendly and helpfull staff. I think that the overly "trendy" feel of the hotel tho may put off slightly older travellers. Excellent value for money and would go back again.
central position and views over the lake
Very different from other hotels - new, but very rough interiors and special solutions. Staff very friendly and helpful. Good breakfast
Mkt trevlig personal, och hotellet ligger bra i centrala delen av en vädligt mysig by. Bra tillfällen till vandring i bergen och ändå nära Gardajsön. Hårda sängar och tråkig (=internationell frukost helt utan frukt och grönsaker).
Läget var mycket bra, trevlig personal och bra service
Mysigt hotell som överträffade allas förväntningar. Låg perfekt i gamla staden bland slingrande gränder men ändå lugnt. Vacker utsikt över bergen.Nära till restauranger, sjön med båtutflykter och linbanan.
Mycket trevlig personal, hjälpsamma, bra läge mitt i centrum, pool, balkong där man såg upp mot bergen, hyfsad frukost Tycker aldrig om heltäckningsmattor
The Hotel was really nice and great value for money. We particularly liked the owners attention to detail and hands on approach to the everyday running of the hotel. On small thing..it was unusually hot for October but there was no A/C
The Hotel was thoroughly enjoyable, the staff were extremely helpful and pleasant. The facilities were quite comprehensive despite the hotel being relatively small. A fantastic hotel.
balcony view of Lake Garda, included use of spa facilities, large spacious room, very helpfull staff and great location close to centre of Malcesine but far enough away to be quiet and have great views - would definitaley recommend this hotel for anyone wanting a relaxing break on Lake Garda - Malcesine is great too - our favourite of the numerous lakeside towns that we visited. on very minor note - squash drinks instead of fresh juice for breakfast - although we found the same in other hotels in this area.
Great breakfast every morning, and handy location just a short walk outside the town
Service, views, appearance, breakfast were all terrific..
The staff were excellent - very very friendly and accomodating. The bar and restaurant space was lovely, breakfast was very good. Small grounds, but very nice. nice pool. The rooms are extremely small. I would expect something larger for the price we were paying. I think the price is too high based on the fact that the rooms are tiny. I would recommend this hotel at a lower price.
I didn't have much expectations but I was surprised by its hospitality and friendly atmosphere we found there. We don't understand why the hotel has just only 3 stars and not 4 which should be more real in comparison to hotel we stayed in Roma just a day before. I do recommend this hotel to whoever wants to stay in calm and nice place at the Lake. The swimming pool could be heated. :-)
The very friendly owners