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staff had great attitudes and were outgoing. rooms were clean and well maintained. as expected for a hilton. tv in room was rather small. rooms were connected by doors without request which led to sound pollution from other rooms.
We booked the best suite on the 26th floor for our wedding night. The hotel gave two sets of our room key out so when we went up to sleep at 2am after our wedding, there was someone else's items in our room. They downgraded us to the open room on the 8th floor. I was not given a refund as the manager said it was an equivalent room... It wasn't. :(
The view of center city was PHENOMENAL. The beds were extremely comfortable. Breakfast was not included. Only four elevators for the entire hotel, which meant in the morning we waited for five elevators until we found one with enough room to send half our family down, then had to wait again to get the rest of us down (there are only four of us). We still had to physically check out at the front desk, which had a line. Most hotels don't require that anymore. Very small pool. No free WiFi.
We liked that everyone was friendly and welcoming even the guests. Philadelphia was beautiful and will most likely visit again soon. The only thing we didn't like was that we had to pay for parking. Normally if you're a guest it's free to park so it was a bit odd. Also that wifi was not free as well.
We had to checkout for an early flight. It would have been nice to have coffee and fruit in the lobby.
AMAZING CUSTOMER SERVICE!!!
DoubleTree by Hilton Hotel in Philadelphia Center City is a class act! From the efficient, friendly check in to check out, we were treated as special guests. The staff actually cared that we had a pleasant, comfortable stay. We asked the staff for recommendations on moderately priced restaurants close-by and were pleased with our choice from their list. Our room was comfortable, quiet, pleasantly decorated and well stocked with adequate amenities. This is our third year staying at the Double Tree for the annual Philadelphia Flower Show and we have never been disappointed.
Parking was easy, front desk staff was polite and helpful - but housekeeping was loud and crass outside of our room in the early hours. Be careful if you are located in room 1602 - the housekeeping staff 'breakroom' is right outside your door. Directions for ice would have been nice - rather than the scavenger hunt I ended up going on.
I think the front desk staff were amazing- it was the quickest chec-in and check-out I've ever experienced. The cookies upon check-in were literally a warm touch. The room was a decent size- with a great view of the city from the eighth floor. The pool hours were until 11pm- which was great because I got in on the late side. There was also a decent gym and a sauna with lockers that you could put a code in and use. The decor in the room was somewhat dated and showing its age. The bathroom was small and it took maneuvering to close the door. If you need absolute quite to sleep it may be a problem because you can hear the traffic from the 8th floor and any hallway activity as well. The cleaning people knocked at 8am to clean- when I was checking out anyway, so I could of done without the disruption.
Location Needs some room improvement, maybe paint
Location was great and rooms were overall quite clean. A little beaten up, but otherwise quaint. Lobby bar and front desk staff were very nice. Someone trying to get into our room in the middle of the night and the cleaning staff thinking 830 am is an okay time to come clean the room.
Bra läge, och bra standrad för priset.
Allt var helt ok.
Vattenflaskorna man kan fylla på hotellet-sparar miljö. Träningsmöjligheten. Personalen som hjälpte mig att byta till lägre våningsplan efter att ha blivit utrymd pga av brandlarm c:a 2 på natten. Internet fungerar utmärkt. Skrivare att tillgång för utskrift av tex biljetter. Centralt läge. Älskar Rittenhaus square. Nära till flera frukostalternativ i flera prisklasser. Kaffe att tillgå gratis. Nära shopping. Nära bussar och för mig gångavstånd till stationen, men andra tar nog taxi. Bytte hotellrummet efter ett brandlarm mitt i natten och trots att de sa att det var likadant rum så saknades jämfört med det först micro med mera i det andra.När jag bokar skulle jag vilja veta vad som finns på rummet. Personalen inte lika vänlig som de varit vid två tidigare tillfällen.
nära stan och shopping, trygg område nära till allt, tåg, shopping, stan....
Location & room were great Air conditioning was bad, after repair it was barely adecuate
The staff was gracious and helpful Dust covered the room and the toilet had cardboard trash in it upon arrival. Staff took care of the problem after being notified. The cost for parking at $45.00 a night was ridiculous.
The staff and hotel were wonderful. They ran out of cucumber water, but we did drink a lot of it.
The valets were very friendly, helpful and accomadating. Room was clean and the tv had a great HD picture. Check in staff ignored me while I stood there staring at them waiting to check in because they were on the phone. As soon as they were done some jerk jumped the line because he wanted to talk to a manager and they catered to him for another 5 mins before helping anyone else. Room smelled like stale cigarettes and the bathroom sink wouldn't drain.
Excellent location, exceptional staff, great restaurant and bar. Nice room and a comfortable bed as well as a pretty good WiFi connection (best I have experience in a while at a hotel). Walls were a little thin. We could hear people in the hall coming and going as if they were almost in the room.
The room was very comfortable and yet stylish. The location is absolutely perfect. The highlight of our stay was the incredibly attentive and friendly staff. We highly recommend staying at Loews Philadelphia Hotel!
Very friendly staff. Great view of the city from my room. Walls are thin, and you could here the neighboring room to well.
Not for family's & a little outdated. The location is amazing!
Robes, shower was nice , room was quiet. 4 large men given a king bed and a roll away .... We didn't fit in beds comfortably, one ended up sleeping on the floor. Valet parking took a long time and left all 4 windows down in my car.
Dog-friendly facilities Certain staff members (including one valet who was obviously personally invested in getting our car out and seemed to feel genuinely bad that one of his colleagues had screwed up our ticket) Location General lack of service-orientation among staff (many were impolite or at least brusque - not the kind of attitude you get at luxury hotels) Everything (except room service) closes early Valet takes forever to drop car and get it out - very poorly managed Not a lot of services available
Location was prefect for walking around town to all the sites
Front desk was very accommodating upgraded us to deluxe king room upon check in Concierge not very helpful. Asked twice for recommendations on transportation and wanted to push private car which was theost expensive option vs any other public transportation which we opted for.
Location 1) Room was extremely small and uncomfortable. 2) AC Fan cycled on and off every 15 seconds or so keeping me awake during most of my first night there. I reported this to the front desk and asked that it be fixed, but was not. I had to turn off the AC the next two nights in order to sleep. 3) We had booked several rooms for a wedding party. Only 1 was available for check in at the advertised check in time. 4) Only 4 elevators for a 25 story building made getting from floor to floor very difficult. For example: getting coffee and ice (each available at only 1 location in whole hotel) took an unacceptably long time due to long elevator waits. 5) Staff was not very helpful. One of our guests left an item in another room. I had to follow up with lost and found 3 times before I was able to get it back. 6) in short...while I've stayed in many hotels in my life, this is one of the worst experiences I have had. Next time I will stay in a Red Roof or similar....my experiences there have been much better. This was certainly the poorest "value for dollar" that I've ever experienced.
The whole set up was lovely. The artwork in the hotel is great and the room is very clean and welcoming as well as the staff. I got to Philly early but there wasn't an available room until the usual check in time, 3:00.
The staff was very good and the location was excellent. Our room was not ready until 45 minutes after the check time. The bed was not comfortable.
My hubby and infant stayed at this hotel for new years day, and we loved our experience. It was convenient to downtown philly, our city view king was spacious for a downtown hotel, and the hotel extras, like happy hour, morning coffee, and all day hot cocoa were lovely!
Great located, clean and comfiy. pretty new rooms. Nice staff No free wifi (pretty oldfashioned) No parking, 48 $ for one day valet was pretty expensive.
Clean, friendly and helpful staff. Great location.
Friendly staff. Good location. $50 for valet parking. Still not sure where they parked the car....
The hotel was pet friendly Hotel need a pool
I liked a LOT on December 12 Santa klaus with all the dogs around It Was simple delightfull. For me a 10 Star hotel. We spend 3 weeks and we enjoyed
My fiance and I visited for the holiday weekend. Staff was very friendly and helpful. Room ammentities were updated. Great views of city (of your on the right side of the building). king size bed was nice to have although it wasn't especially soft. Room was cleaned every afternoon for when we returned. They have decent free wine ever day between 6 and 7. The hotel lobby and elevators and hallways were nicely decorated, full of art. Room size was just average, didn't have much if any more room compared to other hotels. The shower was nothing special, same size and same shower head I would find at a 2 or 3 star hotel. Nothing was inclusive except for a few toiletries you may have forgotten at home. We had a weird Brown smudge on one of our end table drawers that room service had to clean up. Only 4 elevators for 25 floors of rooms was bad, if your in the top floor like we were we had to stop at 4-5 floors going up or down before we arrived at our room or the lobby. Ice is Only on one flone which is extremely inconvenient. These negatives were a big let down, overshadowing the positives for the price you pay.
Absolutely LOVED staying here. My boyfriend and I stayed here after the marathon. Bottled water when we arrived, champagne and the staff upgraded our room! We got there 3 hours earlier for check-in and because our Queen room wasn't ready yet and my boyfriend was visibly exhausted from the marathon, they gave us a King room that was ready. The rooms are the perfect size, comfortable bed, clean bathroom with amenities, and room service was fantastic. Free wine social hour by the fire was incredible. Hotel is centrally located with a lot of great food surronding. We'lol be staying here anytime we're in Philly! 18% gratuity and 5$ service charge placed on the food service is a bit excessive. The lady (who was so sweet) brought the tray into our room and had me sign a receipt that had a tip option on it. Just mad it a little uncomfortable. It didn't take away how amazing the food was though!
Friendly and accommodating staff Plenty of nearby restaurants No business center (but front desk was helpful)
my room was great, very large and comfortable, wonderfull location for shopping and close to almost everything. No restaurant or lounge though is really the only draw back but there are plenty near by. I will and am staying there again
The business center had only one p.c. to surf the Internet.
Place is perfect after recent renovation but I did have a promlem with the staff not calling me back after I left something in my room. So far three days later no one has called back to tell me one way or the other what happened to my toiletries
Location Bed was uncomfortable, elevator was old, shakey and rickety and there were ants in the bathroom.
Everything. Service, quality . Towels could be upgraded.
Beautiful hotel. Great staff. Poor sound control between rooms. I could easily hear conversations next door.
Everything, happy staff, welcoming, clean rooms, awesome views, definitely would recommend this hotel.
Staff professionalism King size bed. Clean room. People in the room next door were talking loudly until 2 am! The first night I got absolutely no sleep. It required a cab ride to get to my conference at the Conference Center.
Staff. Horrific city parking garage. Construction going on all day vibrating entire hotel.
It was very close to all the historical sites.
The woman who coordinated the breakfast area each morning was wonderful. She was always friendly and efficient. (I stayed three nights) The bedding didn't come up far enough --I had to scrunch to the bottom of the bed to get the blanket to my neck. The window was a bit drafty
We were on the 17th foor and the city view was fantastic. Excellent breakfast buffet also.
Staff were all personable and helpful. Room was appointed nicely. The sound insulation between rooms that share a door is poor.
Close to downtown restaurants and shops. convenient
Great breakfast. Staff was excellent Parking arrangements
Great value and location. Hotel is in good shape. Staff was accomodating and friendly. Breakfast was very decent. They also have a parking garage if you are bringing a car. Rooms need some updating- which they are in the process of doing and they have the new designs displayed on an easel in the lobby- which I thought was a very nice idea.
Room was very clean. Comfortable bed. Staff was friendly and attentive via phone to front desk. Thin walls. Reception desk was slow as molasses. Possibly understaffed. Check-in on the computer took way too long especially having already provided all my details online. Dried creamer packets for the coffee in room is disgusting.
Breakfasts were fantastic, both selection and the time of availability. The staff were attentive and polite and kept everything well stocked. The location is great for downtown The front desk/lobby could help a bit more with directions, or perhaps a walking map of downtown could be made available for those who don't have cars.
great location, very clean, friendly staff everything was great-- no complaints!
Very friendly personell, good location, peacefull, good service
Hotel was clean, staff was attentive and courteous. The rooms were beautifully appointed, and when our booked room wasn't available, we were upgraded into a corner room executive suite overlooking historic City Center. Pool wasn't heated.
When I arrived to the marriott to find out kayak never reserved my room, the kind marriott staffer jumped into action (and also revealed this was the 4th time that week that he had to deal with kayak's inefficiency)
Location location location. Recently redone so very updated/modern. Let us check in very early. Nice toiletries. Double lock on door didn't recede so you had to jerk handle to be sure door closed.
The room was gorgeous and the staff were very nice. The bed was way too soft. And the walls are thin so we we were woken up through the night by a group next door to us. We finally called the front desk at 4:30 and they addressed the issue.
Location My room was not ready till 5pm.
This was out 4th time staying and it was just as before. Clean friendly convenient and FANCY! It's a little hard to grab a cab/uber out front, but that's the city. No reflection on the hotel at all.
It would be nice to have some kind if discounted parking. Also, we had dinner in the hotel's restaurant and would only give it 1-2 star. Would not eat there again.
Location is good, although there are 2 different Marriott hotels next door. We went to the wrong one first and already had valet parked our car before we realized it was the hotel next door. Received an email confirming room would be ready by 3, upon arrival at 4 we were notified room was not ready and would be 45min. We were told they would call us when ready but after hour an a half of no call we went back to find there was a credit card issue which could have easily been resolved if they would have called. Wasted time wandering around downtown
We had a wonderful stay at this clean modern hotel... It's location could not have been any better. Will definitely stay here again.
I loved the building it was very classic Philadelphia and very comfortable. It was very clean and the rooms were well kept. The bed was extremely comfortable! The night staff didn't seem as up beat as the morning staff - but then again they are working nights. They did their jobs and got my room key to me in very little time. :)
The hotel was beautiful, the employees were very kind, and the room was perfect for our overnight stay. We walked to the Reading terminal market, and we were across the street from the subway station. Couldn't have asked for a better location! The valet parking was a bit pricey but it was very convenient and no stress.
The location was great, room and hotel was beautifully decorated, and the price was so reasonable. I would definitely come back! $50 to park your car is kind of expensive but you get a full 24 hours.
Central location, clean rooms, many hotel amenities, ease of check in and check out, responsive stadd. Room too small. Was told I would get two Queen beds and larger room and did not receive. Terrible view of construction site.
Location is good. Beds not comfortable at all. Internet didn't work, unacceptable considering there is a extra charge Keep a bottle of water in the room!!
The hotel does not offer Reward points when I book through Kayak
The location of the hotel is the definition of ideal. Many modes of public transit are easily accessible. Just on principle, any hotel should be able to provide free, or, at minimum, reduced fee parking. This hotel has neither. Be ready to fork out another $40/day for parking.
Great location, beautiful pool (with very accommodating hours) and clean & comfortable room. Very friendly, helpful staff.
Our room was very large! Especially for for hotel in the middle of a major city. Very high ceiling and tall windows made for a comfortable stay. Long walk from lobby to rooms and viva versa. Stairway was very dirty.
Hot apple cider in the lobby was a nice touch. Complimentary Wi-Fi not included?! Considering the room rates, I found this outrageous. Felt like a 3rd world country.
Too big if anything. 8 minutes to get to/from room
GREAT LOCATION ROOMS WERE NOT CLEANED WELL. TOILET WAS USED AND NOT CLEANED PROPERLY. PEOPLE NEXT DOOR TOO LOUD, TOO LATE...
Sizable room with modern amenities with a very comfortable bed and pillows. Friendly, helpful staff. Great workout room. Convenient central location. Large, sociable bar and lounge area. There was a stain on my sheets; could tell that it was something that had been washed/dried into place, but still a little disappointing for a hotel chain of this quality. I was given a room accessible for persons with disabilities, which I was fine with, but was not asked by the check-in staff first. The only downside to the accessible room was that the doorless, tubless shower got water all over the bathroom floor and soaked the bathmat regardless of how I adjusted the shower-head. Really, these are just minor inconveniences from an otherwise great hotel. Would definitely come back.
Close to Center City, comfortable room and beds, quiet for sleeping in.
Clean, quiet, location No hot tub in the pool area
Not a good bed at all. Otherwise everything was pretty good. Nothing special though.
My room had everything I needed. The location is excellent. The hotel offers free wifi and hot breakfast. They charged me $70 for incidentals at check in without telling me about the amount. I noticed it, because my credit card company emailed me about the charge. Also there was a strange charge ($0.01) after check out. I need to figure out what it was for.
The staff was incredibly friendly and very knowledgeable of the city. We had a great experience! They must have given our room away before we checked in. Our group of 3 friends got one king bed so we had to use a roll-away cot, which wasn't the most comfortable thing.
Awesome building champagne at checkin have had many enjoyable and memorable stays. Understaffed, poor service sub par to other Ritz hotels. We were provided with wrong room on arrival. Room was somewhat dated and curtains had large weird stains on them. Carpet in room was also stained making it feel dirty. Restaurant service was horrible / waited 40 mins for a table then waited another 15 mins to get acknowledged by staff. Used express checkout, left some negative comments and asked for emailed updated portfolio via email - never received. I've had better service and value for money in other not so "refined" hotels.
The manager took great care of us after she was told about our disappointments. She was wonderful and made our second night much better than the first. Most of the other staff were very friendly and accommodating. The facility is extremely old along with the heating/air conditioning units. Our sheets had a hole in them. Had disappointment with 2 staff members who were a bit rude. Felt the crowd that hung out in the hotel bar and/or were staying at the hotel were a bit trashy. For the price per night, we could stay at the Sofitel or Four Seasons and get better accommodations.
The hotel and staff were extraordinary. i was always greeted upon leaving and entering the hotel. Oftentimes the bellman or concierge would ask if I needed anything. I must have looked a bit lost!!! The situation detailed below needs to be addressed because other than that, the room was most comfortable with a lovely view of City Hall northward Amanda in housekeeping was excellent in refreshing my room and being extra certain there was no detail that was omitted There wasn't anything "I didn't like!" However, The only "hiccup" I experienced was a slight odor of tobacco in. my room at the end of each day. When I notified the front desk they were quick to put a plan in place to remedy the problem. Unfortunately, the odor continued and was probably a function of the odor of the carpet, drapery and bedding.
The bed was really nice. The toilet seat needed to be replaced.
good service - clean- nice decor valet parking rates exhorbitant
The room was very nice and fit our needs well. We thought the bed was as comfortable or even more comfortable than ours at home, which says a lot. Our shower didn't work. After a hot night outside at the Cold Play concert, we wanted to take showers before going to bed. However, when you pull the knob to turn on the shower, it came right out of the faucet. It was almost 1 am in the morning and we didn't want to call anyone. So we opted to take a bath but it was not what we wanted. Hence the reason I only gave the hotel a "Good" rating.
I had a quick one night stay in Philadelphia and chose the beautiful Westin. My room was first class,and service was exceptional. I will definitely stay here again .
We thought it was great and would stay again! We have never been unhappy when staying at a Westin!
location Apparently the hotel was sold out when I made the reservation through your website, so they put me in a room with a mruphy bed, not a real bed.
they overbooked. I had to find other accommodations.
The location was great. It was very close to everything. The staff was friendly and helpful. It wasn't worth the money for what you got. It nickel and dimes customers for everything and amenities were overpriced. Parking, snacks, water. There isn't a microwave or fridge in the rooms. A fridge was provided upon request but it was not in the best physical shape. The tub and cups weren't the cleanest
Right in the middle of everything. easy access to many dining spots along with very good shopping. the lobby was very nice; check in was smooth with a special consideration to let us check in early! Parking was very expensive for overnight but in the middle of the city what can you expect.
The staff was very apologetic for the confusion. I made a reservation through your system, booking.com and got to the hotel at 1030pm in the evening, to NOT have a room available for me. What is the point of a confirmation if a room isn't actually confirmed with the hotel itself?? How do you expect me to use your service again in confidence?
Great location and atmosphere Prices of food and drink