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The hotel has a very nicely decorated interior and decent-sized rooms, especially for the location. Arrived at 3:30 pm and was told that my room was not ready. Had to walk around town for a while until I received their call that my room was ready, which I got at around 5:45 pm. I was only staying one night and I feel slightly ripped off as I was not able to relax and shower before an event I had at 6:30 pm.
Fitness facility is great. Some rooms are in need of a little tlc.
Clean, friendly Expensive, not as many amenities as other hotels up the street
Location A little dated and the front desk is a little all over place
Racist white staff.
Very convenient location. Clean room. Good fitness center. Several other parking options less than a block away for less $ than hotel parking. The front desk staff were not very helpful upon check in and volunteered no information at all. Hotel has no in house lobby bar.
King sized bed. Way over priced, took forever to get water sent up to our room, parking is expensive too...
Fitness center was nice and the room was clean. No rooms available at 3:00 check in. The desk clerk said he would call when a room is ready but he never called. The maid was the nicest hotel employee. The staff said they have self parking but that is not true, it is just side door valet parking.
Luxurious rooms, great location, right next to Rittenhouse Square. Parc restaurant around the corner is amazing. Hotel was late getting my room ready. Tried to check in at 3, was told a room would be ready in half an hour. They never called to say it was ready, but when I went back to the desk at 5, they had plenty of rooms. Also, asked about complimentary airport shuttle and was told there was one every 30 minutes. Shuttle was on time, but the driver insisted it was not complimentary, charging me $10 when I got to the airport. Didn't have time to argue, but front desk should have been clear when I asked about a "complimentary" shuttle.
Fully recommend this hotel
Huge room, comfortable bed This hotel is unsusuccessfully trying to be a luxury hotel, which it does look like. Looks aren't everything though. The way you're treated by the staff is most important in a luxury hotel. This where the Warwick falls flat on its face. The "doormen" never acknowledged us going in or out. When the bellman showed us to our room, we asked where the ice machine was, instead of filling our ice bucket, he showed us where we could get our own ice--pretty classy guy. Now for the maid service: When we showered the first morning, there ware only two hand towels, one of which we had to use as a bath mat. My husband asked one of the maids on our floor for a couple more hand towels. Her reply was that she had none! We had to call housekeeping to ask for extra hand towels and a bath mat. When our room was done that morning, we got a bath mat, but no hand towels. They also failed to replace our coffe, coffee cups and drinking glasses. We were givien an hour extension for check out, but our maid knocked on our door three times to ask when we were checking out. All three times she knocked on the door were before noon! If Radison wants to run this hotel as a high-end hotel, they need to actually train there entire staff how to serve their guests.
The location is great, and overall the hotel Is attractive and well maintained. Most of the staff are excellent, from the front desk to the cleaning staff. They were helpful and courteous. Relative to similar hotels in the area, it's a great value. This stay (our 4th, but first since it's no longer a radisson) we encountered a MAJOR problem at 4am, and with two young children to be displayed in the middle of the night without our belongings was awful. The night staff and cleaning staff were great but the manager on duty was unbelievably awful, as if we inconvenienced her when her shift started at 8 -- 4 hours after we started dealing with the issue. Instead of commiserating with awful circumstances and asking how we could be helped to be comforble, she mostly left us to or own devices to figure out clothing, food, and basics for two little children who'd been up all night, and had to be pressured to provide basic information about a plan for us to be able to leave. Unreal.
DoubleTree by Hilton Hotel in Philadelphia Center City is a class act! From the efficient, friendly check in to check out, we were treated as special guests. The staff actually cared that we had a pleasant, comfortable stay. We asked the staff for recommendations on moderately priced restaurants close-by and were pleased with our choice from their list. Our room was comfortable, quiet, pleasantly decorated and well stocked with adequate amenities. This is our third year staying at the Double Tree for the annual Philadelphia Flower Show and we have never been disappointed.
Location was great and rooms were overall quite clean. A little beaten up, but otherwise quaint. Lobby bar and front desk staff were very nice. Someone trying to get into our room in the middle of the night and the cleaning staff thinking 830 am is an okay time to come clean the room.
We booked the best suite on the 26th floor for our wedding night. The hotel gave two sets of our room key out so when we went up to sleep at 2am after our wedding, there was someone else's items in our room. They downgraded us to the open room on the 8th floor. I was not given a refund as the manager said it was an equivalent room... It wasn't. :(
I think the front desk staff were amazing- it was the quickest chec-in and check-out I've ever experienced. The cookies upon check-in were literally a warm touch. The room was a decent size- with a great view of the city from the eighth floor. The pool hours were until 11pm- which was great because I got in on the late side. There was also a decent gym and a sauna with lockers that you could put a code in and use. The decor in the room was somewhat dated and showing its age. The bathroom was small and it took maneuvering to close the door. If you need absolute quite to sleep it may be a problem because you can hear the traffic from the 8th floor and any hallway activity as well. The cleaning people knocked at 8am to clean- when I was checking out anyway, so I could of done without the disruption.
Right in the heart of downtown Philly. The hotel was centrally located to many attractions and shopping. Also really close to public transit. I was on the 16th floor and I could still hear the traffic noise in my room.
Parking was easy, front desk staff was polite and helpful - but housekeeping was loud and crass outside of our room in the early hours. Be careful if you are located in room 1602 - the housekeeping staff 'breakroom' is right outside your door. Directions for ice would have been nice - rather than the scavenger hunt I ended up going on.
We enjoyed out stay and had a nice room toward the back side of the hotel where street noise was less than rooms facing the front. There was some loud guests at 2am that were not quieting down even when security were engaged.
Great location, fair pricing, nice rooms for a city hotel. No gift shop, though it is in the middle of a city so you could find things for sale elsewhere.
The hotel was located near many of the downtown attractions and the staff was very friendly. We had a small issue with toilet (didn't flush well - may have been blocked). The people staying next door were load and let their door slam at 2:15 am.
AMAZING CUSTOMER SERVICE!!!
Clean hotel and great price , good location . Staff was friendly and room was very nice PArking is $28 for one night
The manager took great care of us after she was told about our disappointments. She was wonderful and made our second night much better than the first. Most of the other staff were very friendly and accommodating. The facility is extremely old along with the heating/air conditioning units. Our sheets had a hole in them. Had disappointment with 2 staff members who were a bit rude. Felt the crowd that hung out in the hotel bar and/or were staying at the hotel were a bit trashy. For the price per night, we could stay at the Sofitel or Four Seasons and get better accommodations.
The staff was incredibly friendly and very knowledgeable of the city. We had a great experience! They must have given our room away before we checked in. Our group of 3 friends got one king bed so we had to use a roll-away cot, which wasn't the most comfortable thing.
The hotel and staff were extraordinary. i was always greeted upon leaving and entering the hotel. Oftentimes the bellman or concierge would ask if I needed anything. I must have looked a bit lost!!! The situation detailed below needs to be addressed because other than that, the room was most comfortable with a lovely view of City Hall northward Amanda in housekeeping was excellent in refreshing my room and being extra certain there was no detail that was omitted There wasn't anything "I didn't like!" However, The only "hiccup" I experienced was a slight odor of tobacco in. my room at the end of each day. When I notified the front desk they were quick to put a plan in place to remedy the problem. Unfortunately, the odor continued and was probably a function of the odor of the carpet, drapery and bedding.
Awesome building champagne at checkin have had many enjoyable and memorable stays. Understaffed, poor service sub par to other Ritz hotels. We were provided with wrong room on arrival. Room was somewhat dated and curtains had large weird stains on them. Carpet in room was also stained making it feel dirty. Restaurant service was horrible / waited 40 mins for a table then waited another 15 mins to get acknowledged by staff. Used express checkout, left some negative comments and asked for emailed updated portfolio via email - never received. I've had better service and value for money in other not so "refined" hotels.
Beautiful hotel. Great staff. Poor sound control between rooms. I could easily hear conversations next door.
One of the Best hotels in the city. Beautiful architecture and very nice rooms. High ceilings beautiful city views. Everything u need is right there. Great gym!
Everything. Service, quality . Towels could be upgraded.
Everything, happy staff, welcoming, clean rooms, awesome views, definitely would recommend this hotel.
Staff professionalism King size bed. Clean room. People in the room next door were talking loudly until 2 am! The first night I got absolutely no sleep. It required a cab ride to get to my conference at the Conference Center.
Great small hotel! The location is superb. Close to Philadelphia's sites, restaurants, and shopping; but a very quiet side street in the heart of the city. The staff was very helpful, considerate, but not overbearing. The white wine reception was a very nice touch. The only problem was that the room air conditioner was loud.
Close to downtown restaurants and shops. convenient
Great value and location. Hotel is in good shape. Staff was accomodating and friendly. Breakfast was very decent. They also have a parking garage if you are bringing a car. Rooms need some updating- which they are in the process of doing and they have the new designs displayed on an easel in the lobby- which I thought was a very nice idea.
Staff. Horrific city parking garage. Construction going on all day vibrating entire hotel.
Great breakfast. Staff was excellent Parking arrangements
The woman who coordinated the breakfast area each morning was wonderful. She was always friendly and efficient. (I stayed three nights) The bedding didn't come up far enough --I had to scrunch to the bottom of the bed to get the blanket to my neck. The window was a bit drafty
great location, very clean, friendly staff everything was great-- no complaints!
We were on the 17th foor and the city view was fantastic. Excellent breakfast buffet also.
Staff were all personable and helpful. Room was appointed nicely. The sound insulation between rooms that share a door is poor.
Convenient location. Comfortable, clean room. Great breakfast. Friendly staff. We will stay here again whenever we return to Philadelphia.
It was very close to all the historical sites.
Breakfasts were fantastic, both selection and the time of availability. The staff were attentive and polite and kept everything well stocked. The location is great for downtown The front desk/lobby could help a bit more with directions, or perhaps a walking map of downtown could be made available for those who don't have cars.
Room was very clean. Comfortable bed. Staff was friendly and attentive via phone to front desk. Thin walls. Reception desk was slow as molasses. Possibly understaffed. Check-in on the computer took way too long especially having already provided all my details online. Dried creamer packets for the coffee in room is disgusting.
Very nice people running the Alexander. Room was small and, staying alone, I had a twin bed - but that was okay. I only stayed there for sleeping. Other than that, I was out on the town. The hotel was clean, comfortable, safe and easy to walk to. No parking on site, but they do have an agreement with a parking garage nearby. It's a reduced rate of $20, but if I were to take the car out and bring it back, it would be another $20. Instead, I took the rental back to the airport, rode the train back again to the city and walked wherever I went (Liberty Bell, Independence Hall, Reading Station, The Basilica, NFL draft on the Art Museum steps). I took Lyft back to the airport to go home. That all worked better than paying another day for a rental car that I would be paying to park, instead of using.