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Location was great. Pool was nice and well kept. It was very run down, things falling off of the walls, fridge broken, no hooks nothing to place your stuff on. The staff was useless when it came to information or anything related to "service". Absolutely no lighting there were waterbugs in the room on the night of check in. Shows a lack of service if on the first night the room wasn't looked at. not to mention you actually had to pay $3 a day for the safe!
THE HOUSE CLEANER STOLE MONEY!!!
The hotel staff & I liked the idea of no children allowed.
service at the beach was also excellent!! Thank you!
Unfortunately due to the rudeness of the staff and an additional nightly cost we were unaware of, we only stayed one night out out of the original scheduled four. The hotel was in a good location, but were overall very unimpressed with the hotel, so much so that we forfeited more money to cancel our booking and check in elsewhere. We did not end up staying longer than one night as our booking was not what we thought it was. The front desk staff were unaccommodating and unhelpful.
Quite around the pool during the day, outside noise sometimes at night. No facilities at all, this is really not a hotel but probably a good class motel.
its position close toeverything and the peace and quiet once youwere inside the groundslike an oasis of calm it would benice to have a small communal lounge where guests could sit in the evening for a quiet drink and chat
The location of the hotel is the selling point. It's right in the middle of all the action and surprisingly when you walk into the courtyard/pool area, it's very quiet considering how loud and busy the streets are outside. Unfortunately, that can't be said for the rooms. The staff is also very nice and the food is good and priced reasonably as well. The rooms are extremely loud from both the outside noise, and the noise from the AC. While the staff is extremely nice, they have limited English proficiency and for some reason there are no phones in the rooms. The overall cleanliness of the grounds is nice but the rooms themselves are not. From the sheets to the toilet/bathroom and even walls, you can tell there is little time spent cleaning the entire place.
Romance feeling of the hotel.
The location was excelent, in the hearth of the city; great relaxation atmosphere and good food.
The location The smell that came out of the shower..a chimical smell..we change a room but the smell didnt go-we took a shower at our friend's hotel..the hotel service told us that that we must talk to booking and not to them..terrible experience
The shower area was beautiful with two ceiling shower heads. Unfortunately, the showers had no hot water. We reported it to the desk at 8:30. We then went for breakfast, then shopping. When we returned at 11:15, there was still no hot water and we were checking out at noon. Upon checkout, we again complained. The front desk staff said they had someone check it out and it was working okay. It definitely wasn't since on shower was turned to cold and the other to hot. Maybe a 5 degree difference. Lots of apologies, but no offer of compensation I've stayed over 600 nights at Marriott hotels, over a hundred at Sheraton hotels. NEVER have I been treated this way over a mechanical problem. DON'T stay here. Lots of glitz but no real concern for the guests and their comfort.
We absolutely loved Hotel El Punto which is located in the heart of Playa Del Carmen on 5th Avenue. We were mere steps away from it's bustling shops, restaurants, and nightlife. This boutique hotel is modern in design and the rate is unbeatable. The staff were also extremely accommodating and helpful. Breakfast was included a couple of blocks away at a hip restaurant on the beach. We highly recommend this hotel The wireless internet did not work in the rooms. You had to go downstairs to access the internet.
The front desk staff was very helpful and informative, would recommend this hotel.
The staff super friendly, the location and the price were good. There was something wrong with the toilet and the whole room smelled like poop. We didn't ask to change rooms because we only needed to stay one night and i overheard the hotel was full for the night. If you're there to party like us, you probably won't mind the noise and loud music coming from the bars.
The hotel is phenomenal! What a great place to stay on 5th Avenue in Playa. I would recommend it to anyone. I was there for a business trip and stayed for two nights. The restaurant upstairs had great food and a wonderful atmosphere. The shopping is one step outside the door and seconds to the beach. I will stay her again!
Fantastic location. Noise would only be a problem if you want to go to bed early. If you do then don´t stay anywhere on 5th Ave!. Hotel was fantastic, Clean, Bathrooms were very small however the hotel was spotlessly clean.If your looking for a great hotel thats close to all the action and has a great rooftop bar with a great atmosphere then I would defiantly recommend this fantastic hotel. Its perfect for short visits to a great place!...Loved it. If I have to pick anything I would say the size of the bathrooms..VERY!!!! small.....But its not a big fault really.
very nice and modern hotel,right on the main 5th av street,very close to the beach. the breakfast is in a great beach club and the food is great and also the atmospher where you can spend the whole day .we loved the nice rooftop Bar. other then that we had a great time in Playa del carmen!!!
Hotel room was large and stylish. Front desk was friendly and helpful with suggestions of what to do during my stay. I would definately stay there again.
Staff was so sweet and kind. However, the rooms on the third floor are directly below a nightclub. The walls reverberate until 1:30/2am. Wifi on the third floor is very spotty and doesn't work that well. Staff was very nice.
Hotel staff very friendly and helpful. Beach two blocks away. Great location. Great breakfast. Mattress was too firm.
convenient location, friendly staff
ease of location, friendliness of staff, clean and affordable
good staff, prety design of the hotel and the rooms, great location (almost on the beach and close to all the main things in playa), nice small out-door pool and not too expensive. I recomnd this hotel. no breakfast.
The staff were so nice and did everything they could to please us, the best service I've ever gotten. The location is amazing, just in the center of everything.
crazy humidity, us could not be lived
The staff was very friendly and helpful in orienting us to Playa, since it was our first trip.The hotel is conveniently located a half block from the beach, and they have an arrangement with the beach club at the corner, giving guests a 10% discount to use chairs, get food and drinks.
This hotel has a great, unique and expensive look but the prices are so much better for comparable hotels in less desireable locations. If we return to Playa we'll be staying at Kinbe. They kept the rooms very clean but the product they use smells very harsh.
A very stylish place to stay. Close to the beach, warm and friendly staff, beautiful rooms. A very romantic atmosphere.
The best location in Playa del Carmen, excellent staff, and great design, really nice place to stay. It's noisy and the blackout isn't enough for the room.
Location Where do I begin. We first checked in and David said our reservation was cancelled. When we finally got our room, I wanted to shower since I had been traveling since the night prior, no hot water. I called and David said it was being taken care of. Ok. I took a cold shower. The next day, the water was hot, and all of a sudden there was no water! The next day, my friend was in the shower, the water stopped coming out. Called again to get it fixed. Water starts again , my friend jumps back in to finish up her shower, Brown dirty water comes out. I fill up a cup of the dirty water and take it down to the front desk. He takes a picture and sends it to his manager. Maintenance comes and fixes the problem. We were then promised that the manager would speak to us t be following day because she was not there, she was at the sister hotel down the street and was getting ready to leave. I asked to be moved to a different room, no other room was available because the boutique was under construction! He offers two rooms on two different floors. I asked to be moved to the sister hotel, he said no rooms were available. So we were stuck in this dirty hotel. The next day, I ask to speak with the manager, "oh she's not working today it's sunday". Really??? Our last day the cable goes out and nobody can come out to fix it today. -The boutique website indicates they have a spa- nope -rooftop bar and pool - closed for construction -Did I mention that there was major construction going on right across the street. The In Fashion Boutique website didn't indicate any of this ws going on. This was the worst vacation I have ever had. No compassion for guest here. I will NOT be returning.
We didnt have water for 3 days in a row for at least 2 to 3 hours of the day! Same
The staff in particular was very accommodating and a pleasure to do business with. We would not hesitate to stay here again.
The hotel is very nice, the rooms are well equipped and new, the beds are great. Location: the hotel is just opposite of three discos (CocoBong) with loud music until 5am every day. This was a very bad experiance! Room: there was almost no water for taking shower, the water-pumps broke down every now and then. The room has black-ou curtains, but does not cover the door which is of glass. Staff: very friendly but highly inefficient - you complain about the lack of water and they move you to another room. You don´t have water in that room either and they want to move you back to the original room. Breakfast; included but you may choose between eggs with bacon and eggs with ham. One cup of coffe is free, you pay 30 mxp for the second one, that is not appropriate for such kind of hotel.
The hotel was beautiful and the staff was very helpful and kind. I would recommend this hotel.
very comfortable Didn't offer in room coffee