Playa del Carmen hotell

Everything: spa, room, the quality of the service, the welcome and friendliness of the staff a bit far from the beach

The accommodations were wonderful; rooms were beautiful. The evening restaurants were good. The grounds are beautifully kept. We enjoyed the evening showing and the pool/beach activities. Easy 10 minute walk to PlayaCar for souvenirs. The buffet for breakfast and lunch was only so so. There is no hair conditioner in the bathrooms. Our room had mosquitos but once reported they fumigated and then no other bug issues inside.

The grounds are beautiful, impeccably cleaned, the jungle animals are fun to watch. Nothing I would change

The beach and pool are amazing and HUGE! The food in the restaurants was excellent. The food at the buffet was good. They did a great job of trying to include foods at the buffet that would appeal to guests from all countries, and it gave us a chance to try different foods that we would never typically order in a restaurant. There were always snacks and ice cream available by the pool, which was great. The entertainment staff, Star Friends, was amazing! They work around the clock to entertain the guests and always seem to have activities, games, or shows going on that are actually entertaining, whether you're participating or just watching. The nightly shows were a bit hit or miss, but they get an A+ for effort and enthusiasm. For some of the shows, they brought in professional dancers or entertainers and those were excellent. Our room was spacious and comfortable. The refrigerator was restocked daily with water, soda, and beer. The drinks were weak, but we liked that since we could drink all day at the beach and all night at the bars without being too affected by the alcohol! The disco was a great place to listen to music and relax at night after the shows. It wasn't very busy when we were there, but the bartenders were amazing and so friendly! We never felt pressured to tip anyone, and they almost seemed surprised when we did tip them. Overall, our trip was amazing! This did not bother me, but it is not a fancy "luxury" resort, so people with extremely high standards or expensive taste might want to stay elsewhere.

Location, staff and facilities were wonderful. Only negative was that the spa prices were too expensive. Also it would be nice if room service was offered for breakfast. Room service not offered for breakfast. Also didn't like the fact that we had to pay extra when we checked in to get connecting rooms.

Loved the landscaping with leaving things natural & the animals. Pool was awesome, beautiful beach & friendly staff. Al a carte restaurants were good. Buffet foods overall were nothing special. The desserts were pretty but no flavor. Only the ice cream was good.

Staff was incredible! The resort was spotless, they had activities going. Good food and drinks when're you wanted.

The facility was outstanding. A great place for the family. Wonderful staff and a perfect location close to downtown. Lack of entertainment. Food could use some improvement.

The staff were incredible. Great, personalized service from all of the staff made this stay exceptional. The facilities were modern, clean and well kept. The activity equipment was available and in good condition and the beach/poolside areas were clean and comfortable. For the most part the food and drinks were excellent. The buffet food was typical of what you would expect of a resort/hotel buffet but the poolside restaurants and bars had excellent offerings. La Rotonda bar had great sushi and wonderful service. The Los Murales restaurant was phenomenal. The food was excellent and the staff was attentive and pleasant. Had an issue with my original booking but the customer service department of the hotel was able to work it out after a few phone calls. The WiFi wasn't the best. The signal was strong around the resort but connectivity was often poor. When we were able to connect, speeds were acceptable for email and limited web browsing. The whirlpools are quite cool- barely warmer than the pool itself.

We were pleased with the variety and quality of the food from the Sol/Luna Grill restaurants except BBQ night. La Palapa del Sol's main food is buffet. We are not buffet people. Many of the better items on their full service menu cost extra for the All Inclusive people.

Except for the issue of being booked in an unpreferred room type with two beds instead of a single (king or queen), all aspects of the hotel were wonderful. The hotel staff were so kind and always came by to ask if we needed anything. The tours arranged by the hotel were fun. The variety of food options was plentiful. The beach was clean and quiet since we were at the end of the hotel 'zone'. The hotel was within walking distance to shops on 5th. No taxi needed. I highly recommend this hotel for couples, not necessarily for families.

We loved almost everything.The sevice,food,drinks,entertainment were great.The only thing that wasn't, is that we were to have a deluxe room with a resort view.Instead we got a room that construction and junk below our room. We were told there was no room available but they would tell us if one did. They never did.Later we found out the Hotel was only 60% full. I guess we should have complained. I would tell friends about this place and would go back again.... Besides the room placement very Happy with this place...

The pool on the rooftop is beautiful! Great, friendly service. Close to downtown, restaurants, and shopping. Loved our time at Cacao! I didn't like leaving! :)

Everything was great! The place is gorgeous and very relaxing and it's a great price for All-Incusive! I will definitely go back to this resort again!!

pool, food...

The service and smiling staff were beyond compare! Fast efficient friendly. The food was so delicious and almost too beautiful to eat. Everything was exemplary Not one thing I didn't like.

The sargaso (algae) invading the beach and the ocean, Mosquitos .