Hotell i Playa del Carmen

Minus: The sargaso (algae) invading the beach and the ocean, Mosquitos .

Plus: pool, food...

Plus: The service and smiling staff were beyond compare! Fast efficient friendly. The food was so delicious and almost too beautiful to eat. Everything was exemplary

Minus: Not one thing I didn't like.

Minus: Parts of the grounds were very stinky

Plus: The only thing that was lacking in quality were the bed sheets. For a 5 star resort the sheets were old and covered with pill balls. Also I don't like the fact that people get up and "save" chairs early in the morning without even sitting there during the day. The system should be when you leave the lounge chair you take your saving towel so someone can sit there and use the chair. Most of the time there were approximately 2/3 of the chairs empty just being "saved". This is not necessarily the fault of the resort but of people just being rude.

Plus: The service, food, and location were excellent. The staff were genuinely happy to be of assistance and always greeted us with a smile.

Plus: Staff very kind and courteous. Animation team is so fun.

Minus: Wish it was less expensive.

Plus: Everything. It was amazing.

Plus: Everything!!

Plus: Food, service, entertainment. Everything was perfect in my opinion.

Minus: Nothing

Plus: This was one of the best all inclusive properties I have been to. Room, staff, food, pools, bars and entertainment all were amazing. I loved the hydro therapy as well. Plus, as a bonus, the front door was right on 5th avenue, allowing us to shop, go to bars and grab off resort food. If you are looking for a chance to get both all inclusive and experience Playa Del Carmen, I highly recommend the Royal!

Minus: The beach was horrible - rocky and full of seaweed. However, as I personally hate sand and salt water, this did not bother me in the slightest. This actually made my stay better, as we stuck to the pool, bars and 5th avenue.

Plus: Amazing...and I always choose 5 star resorts. One of the best I've ever experienced.

Minus: The hotel should do a better job of explaining all there is to offer and an initial tour...it really has excellent offerings, but we had to navigate/learn a lot on our own. It would have been helpful to have more information upfront.

Plus: Our room was gorgeous Shows were great Food was great Loved how we could walk out to 5th Avenue Most of the staff was friendly Beach was well kept

Minus: Pool was freezing I felt like they were always trying to sell something to us Small pool Crowded beach Beach chairs were old- they need some serious updating!

Plus: Location Good size rooms Pool area Friendly staff Service

Minus: Food was just ok Bedding sheets should be improved Improve lounge facilities

Plus: The staff were incredible.. Beautiful resort, good good options

Minus: Horrible Horrible Smell from ocean like sewage. It was extremely hard to enjoy the beach. No eating at the pools

Plus: The location

Minus: No

Plus: Architecture

Plus: Everything was perfect; better than we could have imagined! The attention to detail was probably the best part and the staff always so friendly and willing to assist w/o any expectation of a tip but very grateful when one was provided.

Minus: Absolutely not.

Plus: A great location with beachfront and close to all restaurants and night life, and surprisingly quiet at night even when it´s located one block from 5ta Avenida. Hotel is quite new and very well designed.

Minus: Not

Plus: The location is fantastic. The staff was so friendly and accommodating. The rooms are clean and decorated nicely. For the money this hotel is absolutely a great great deal!!

Minus: Because my wife and I stayed there last year and were responsible for five rooms this year's trip, based on our recommendation, it would have been nice to receive some sort of appreciation discount.

Plus: Location is good, next block to 5th Ave. Design of Hotel's public area is very unique, modern and open. Staffs are friendly. Love love pool area, infinity pool, view is great!

Minus: Public area is open and is in the middle, there's not enough privacy in your balcony. Most of the rooms are facing to lobby, cafe or bar. Room is very humit, because of poor design of bathroom. Beach is narrow and public.

Plus: The property is large but just amazing. The waterways make this place very special. The staff are top notch. Toiletries are divine. Having water sup boards and kayaks add so much.

Minus: Not enough bikes around.

Plus: Access to bikes for all hotel guest was a great way to get around.

Plus: Fastigheten är stort men helt fantastisk. De vattenvägar gör denna plats synnerligen speciell. Personalen är i toppklass. Toalettartiklar är gudomliga. Efter att ha vatten £ tillslägg brädor och kajaker lägg till så mycket.

Minus: Inte nog cyklar runt.

Plus: The accommodations were wonderful; rooms were beautiful. The evening restaurants were good. The grounds are beautifully kept. We enjoyed the evening showing and the pool/beach activities. Easy 10 minute walk to PlayaCar for souvenirs.

Minus: The buffet for breakfast and lunch was only so so. There is no hair conditioner in the bathrooms. Our room had mosquitos but once reported they fumigated and then no other bug issues inside.

Plus: The grounds are beautiful, impeccably cleaned, the jungle animals are fun to watch.

Minus: Nothing I would change

Plus: The Iberostar Tucan / Quetzal is one of my favorite resorts in the Mexican Rivera Maya. The dining buffets are fine, and there's always some food offered that you've never tried. It's fun to experiment with new tastes. This was my fourth visit. The staff are very courteous and speak several languages. The fun begins with the jungle in the center of the resort. A large canopy of trees with well lit winding paths takes you from your room to the waterfront pools. New additions this year included a balcony overlooking the flamingo pond, a boardwalk in the center of the jungle, and a new waterfall with Mayan statues hidden in the rocks. The wild animals living in the jungle run free and appear tame, but you are warned not to feed them. Peacocks are everywhere, and you can get some great photos of the males spreading out their huge feathers. If you stay near buildings 14 and 13 expect to have howler monkeys swinging through the treetops to get to their feeding areas. They wake up at dawn with ferocious howls that remind you that, yes, you are far from home and now in a tropical paradise.

Minus: A surprise this time was the renovation of one of the buffet restaurants, what was once an intimate rustic buffet is now a separated modern glass and steel food service area with a longer walk to your table. I preferred the rustic design but was told Iberostar plan to remodel the other buffet restaurants with the same bright white modern sterile design.

Plus: The beach and pool are amazing and HUGE! The food in the restaurants was excellent. The food at the buffet was good. They did a great job of trying to include foods at the buffet that would appeal to guests from all countries, and it gave us a chance to try different foods that we would never typically order in a restaurant. There were always snacks and ice cream available by the pool, which was great. The entertainment staff, Star Friends, was amazing! They work around the clock to entertain the guests and always seem to have activities, games, or shows going on that are actually entertaining, whether you're participating or just watching. The nightly shows were a bit hit or miss, but they get an A+ for effort and enthusiasm. For some of the shows, they brought in professional dancers or entertainers and those were excellent. Our room was spacious and comfortable. The refrigerator was restocked daily with water, soda, and beer. The drinks were weak, but we liked that since we could drink all day at the beach and all night at the bars without being too affected by the alcohol! The disco was a great place to listen to music and relax at night after the shows. It wasn't very busy when we were there, but the bartenders were amazing and so friendly! We never felt pressured to tip anyone, and they almost seemed surprised when we did tip them. Overall, our trip was amazing!

Minus: This did not bother me, but it is not a fancy "luxury" resort, so people with extremely high standards or expensive taste might want to stay elsewhere.

Plus: The location was pretty

Minus: Reminding staff to clean our room.

Plus: Place looked good. Really Clean.

Minus: Grounds too big. Too much walked by to get anywhere. Staff pretends to care but really doesn't Beware of the tours they are very misleading Not a whole lot too do on the massive grounds Very reminiscent of a low budget cruise ship. A lot of money spent on beauty of hotel but not anything that benefits the guest. Food ok at best No beach besides the man made one. Which is not actually on the beach. The ruins look man made and there are rocks all along the real beach. Don't expect sand. There is none. Don't expectt any major benefit to staying here because of proximity to Excaret. There isn't a major benefit because you have to pay extra for Xcaret just like anyone else would. The unlimited experience is a trap to get you to go for 3 days. Don't waste your 350.00. I could go on and on. We complained about things to staff to no concern

Plus: Beautiful Location

Minus: A very nice resort in a beautiful location. The grounds were large enough to have lots of activity...or find quiet areas to relax

Plus: Very nice and relaxing!

Minus: All the outlets in our rooms did not work well.

Plus: Läget var ganska

Minus: Att påminna personal att städa vårt rum.

Plus: I really liked the setting, plants, and pool area were really cozy to sit around. About a 15 min walk to get to the main part of the city. Which meant, it was quiet and comfortable.

Plus: Cheap, a/c in spacious rooms, center of town, friendly staff, couple blocks from beach. Let us use their bug spray as mosquitos in PdC are no joke - saved us!

Plus: I loved that they were so environmentaly conscious, the breakfast was delicious and the whole place was just so relaxing. It's also located at a perfect spot near the clubs/bars, restaurants, shops and mall! The staff was also excellent and very helpful. Overall great experience.

Minus: The only thing I didn't like, which isn't a big deal, was the cafe closes early.

Plus: We have stayed here before and it's a good value and a good location. Rooms are nice and it's a block off the busy tourist street making it quiet and comfortable.

Minus: Having to email my Kayak confirmation email to the reception staff when I arrived.

Plus: The staff was absolutely wonderful unbelievable service they always go the extra mile and treat you as if you're part of the family could not be happier to recommend the hotel to anyone who is staying either short or long term very very good hotel!

Plus: Great value, very comfy bed

Minus: Water was warm but I like my shower to be a little hotter.