Hotell i Reno nära East

Plus: Allt

Minus: Allt var bra

Plus: Ingenting

Minus: Rökfria och smutsiga rum Varenda restaurang var tvugna att vänta

Plus: Hela stället

Minus: Ej tillämpligt.

Plus: Ingenting

Minus: Hemsk kundservice, överreklamerat hotell, vi var tvungna att leta efter ett annat hotell vid midnatt med våra 3 barn!

Plus: Vårt andra rum var trevligt och vad vi hade förväntat oss. Hotellet gjorde det rätt, men det tog 3 samtal, två underhållssamtal, och en rumsflytt.

Minus: Under de hetaste veckan av året, vårt rum höll sig på 75 graders värme och vi fick ingen sömn de första två nätterna. Dessutom, buffén var för dyr och inte särskilt bra. Mycket besviken!

Plus: I reserved 2 beds in each of the 2 rooms I booked weeks in advance and booked through the hotel to make sure I got what I requested. I even asked for a higher floor and paid extra for it. They told me they were sold out and that's all they had left although there was a line of people before and after me getting rooms... That didn't make since. This was my 4 time staying there and was really disappointed in the experience

Plus: Staff went above and beyond making sure needs were meant. Always grateful with great customer service.

Minus: Trash cans in room could have a paper bag or plastic in order to properly dispose of any trash accumulated in room.

Plus: Noise rooms can hear people upstairs and either side late @ night 4am Manger wouldn't stop the noise

Plus: Staff, rooms and food.

Minus: There was some construction and back parking was a little rough.

Minus: Front Desk lady provided Smoking floor but didn't disclose it to us when we checked in. We found out from a guest in the elevator. My daughter and I couldn't sleep the entire night. We inhaled lots of 2nd hand smokes in our lungs. Complaints to Front Desk manager and she said there's no guarantee the guests will get non smoking room, even we have a child in our room. This is ridiculous!

Plus: I liked how there was absolutely nothing I could do about the resort $33 resort fee

Minus: What started out as one of the most affordable options with the listed price quickly changed to it being one of the expensive choices. The resort fee was not listed in the price & should've been. Also, upon check in, I was offered an upgrade that was more expensive to get features that I had already been told were included. If I paid more out of pocket to get the things that I was led to believe that I had already pud for, I would've almost doubled by price. And for what? This isn't Hawaii, it's Reno.

Plus: Had an amazing dinner at the Cantina restaurant. I'd go back to the hotel just to go there for dinner. The food and the service there was fantastic and was the thing that kept my stay from being a total disappointment. I learned that hotel casino resorts aren't for me.

Minus: I was put into one of their renovated rooms and it wasn't very clean. There was dirt on the floor and a couple of toenail clippings under the desk. The renovation was ugly. The bathroom with it's floor to ceiling brown marble and black vanity and very poor lighting was like being in a cave. Not all the lamps in my room worked. Why would a "resort" hotel renovate the rooms and put the same old lumpy bed back in there? The first night I was there the heat in my room didn't work. However, it was fixed rather quickly. If you're traveling with a family and looking for a place to stay where there is a lot of stuff in one location and you feel like letting your kids run around and act like animals while you sit in front of a slot machine getting drunk then I suppose this is the place to be. If you enjoy a hotel where there are drunk people smoking in the hallways at 8 a.m., kids running around and screaming in the public areas and having to wait in line for 45 minutes just to check out then this is the place for you. There are other hotels in the area that are cleaner and less expensive