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Light from hall visible under the door and not conducive for sleeping. Large space under the door also allowed for transmission of sounds as guests came and went through the halls throughout the night.
No self parking after circling around the lot several times. Finally called the front desk and wa advised to self park at a valet spot. Sold out night and did not get 2 double beds as charged by kayak.com. A group of friends had to squeeze in king size bed (in 2 rooms) and slept on the dirty carpeted floor. Canceled 3rd room booked with 2 beds because it was unavailable. Horrible experience!
Great Location Great Staff Shuttle to and from Airport - Edwin is Awesome! My bed made me itch. Not sure if it was detergent, bugs... I slept on top of the covers. The shower drain drained slowly.
Very good location! Easy to find foods and activities. Tv was not able to turn on. We made call after calls to front desk & service center. Then, we waited over 5 hours before someone showed up past midnight. All they said was sorry.
Room was clean, comfortable, smoke-free by floor a big plus. Staff at check-in were helpful and friendly. Hash House a-go-go had awesome chicken and waffles! Table games were not open Sunday night. Entire casino area smelled of smoke
Nothing. Had to get smoking room.
Every single thing...!!! Food, fun, full of great people & full of peace...!!! You can have everything together...
There was plenty of things to do The staff was not familiar and didnt want to hornor their total rewards program. They failed even in trying to help with the problem and didnt attempt to educate themselces from other employees
Didn't like much. Poor experience at the buffet. Parking garage full each night I was there. Not enough tables open in casino. Jacuzzi and gym shut down due to broken pipe. Not friendly. Dirty bathroom and carpet filthy.
Nice price room was great and we did not have any other guess making loud noises. Love the steak house
The people; staff were courteous, and even joyful.. Carpets in corridors were worn and dirty - 14th floor. In general, the property seemed a bit dated.
If you are going to Reno to play some slots maybe some table games or keno Harrah's is just fine a little small compared to some of the surrounding Casinos and a little outdated feeling but there was enough games to keep us occupied. But if you are going to Reno to bet on sports then Harrah's is not the casino you would want to visit. Their sports book area is small old with small T.V.s and no sound there is limited seating and no wait staff for eating or drinking, the areas that have larger screens and better seating are kept shut down most of the time and when they are open there was no wait staff.
Tv's are way outdated. Time for a change.
Nice view of the city lights at night. Easy access to parking. Quick hot water. The room was relatively large and had a comfortable couch and coffee table. Smoky smell in lobby made my eyes water. The floor we were on was non-smoking but smelled of smoke just the same. The TV was an old CRT type and the remote for it didn't work. The room was difficult to cool down to a nice sleeping temperature even though it was very cold outside. The pillows were small too soft to give any support.
I'll never uses the hotel again The parking lot ia disgusting and dirty nothing worked in the rooms no towels to take a shower bathrooms would not even lock if you wanted service you had to go to the front desk
Customer service, dirty rooms, smoke filled lobby,
The staff was really great! Although you can smoke on certain floors I was 5 floors above it and still smelled the smoke. Other customers smoked on the elevators and on any floor they wanted to.
Nothing The carpets, the air quality in the room, stuffy corridors.
The location is a good deal for the location to downtown. The room was very clean and the floor was spotless. The hair dryer didn't work.
Toilet not flushing properly, bed broken on one side.
The view was nice. Although it was a non-smoking room, and it did not immediately smell of smoke upon check in, the smell of cigarette smoke woke me up in the middle of the night! When I got home, I realized that all of the clothes that I had on and that I had packed with me smelled of smoke.
The concierge was very friendly and helpful, she put us in a lower floor at my request, and she called the room after we got our stuff in to make sure it was ok. There were a lot of shady looking people hanging around the entrance and parking lot. The room was VERY outdated.
The front desk person gave me a room on an upper level floor when I requested it due to a late check in and even though place was sold out. The room was fine. Basic two bedroom. Wireless worked. This was a multi-unit hotel with cheap rates - it worked for me when in town to go door to door during election season Lobby and rest of hotel smells of cigarette smoke bc smoking allowed in the casino. Casino diner food pretty basic. Great for feeling like you get to see some local action.
I'm still alive, my car was not stolen. I had an expensive car and felt it's not a safe place to park my car for the night, nor it was clean enough inside. Best Western (just 20 bucks more expensive) in the same area is much better. La Quinta (same price) also felt better, although not as good as Best Western.
It was okay... not the best hotel I've ever stayed at, but not the absolute worst; you get what you pay for. The room was pretty clean and the bed comfy, but nothing luxurious at all about this hotel. Front desk staff were okay too. The facilities seemed a little run down and the continental breakfast wasn't really worth it. Couch in room had cigarette burn marks on it, and carpeting was thin which was put over a pipe/valve that made it lumpy to walk on.
The free coffee! Guests were loud
It was a pleasant stay. Room was clean and comfortable and the price was well worth it. There is nothing I can say I did not like.
small room, noisy with the traffic, friendly employees
easy to locate next to the highway little funky smell in the room
We attended Hot August Nights Car Show, the location was great as we were far enough away from the noise, but close enough to drive there in a few minutes no tissues in the room, but we had a very nice stay.
The bed sheets where not clean
Good Room For Price. Very Close To Events Center. Extra Parking For Trailers. Close to Denny's and Carrow's Extra Charge For Computer Hook Up-But Very Poor Power. Very Limited Vending Machines.
Location was ok and price was very low. Good value for money. The staff was nive and helpfull
It was a drug hotel, I was going to stay for 3 days but left after the 1st night!
close to downtown beds were uncomfortable, television completly outdated.
Location, comfortable bed, close to restaurants Nothing