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The hotel is neat and spacious and full of art No
Clean, comfortable, friendly staff. Paintings displayed in the entire hotel give a unique touch to the place.
A really nice hotel with modern paintings everywhere.
The sign in breakfast area " forbiden to take food and drinks" from breakfast area
Very wide rooms, excellent service, professional staff Breakfast maybe to be improved
This booking was for one of my business colleagues. He asked for this particular hotel on the basis on his previous experience in Sofia.
The most beautiful and artistically decorated hotel I ever stayed in.I was impressed as soon as I entered the lobby where there is a display of beautiful paintings and sculptures.The rather low ceiling is cleverly hidden by the mirroring effect of its black,glossy surface.The staff was very kind and helpful and the room spacious,luxurious,spotlessly clean and also artistically decorated as were all the areas of the hotel.The single bed was very generously proportioned as I am 1,95m tall and had room to spare!The breakfast buffet was huge and with great quality and the chef of the restaurant was simply the best I have ever have the pleasure to try!The wireless internet connection was flawless everywhere in the hotel.In one word, excellent!
Very helpful and nice staff, great service, very polite and always available. Very nice design of the hotel and very spacious rooms and bathroom, which were fully equipped. Thumbs up for the airport shuttle service. Even when someone bumped on our car, the driver was very calm and in 4min another car came and picked us up. The internet connection in the room. Wired it did not work and wireless it worked after several tries and consultations just to have the slowest connection possible. For a business traveler this can be very frustrating. I would also recommend that the hotel informed their guests about the "different" taxis in town, as some of them charge almost 6 times the rate of others. Or at least that they gave us a card or phone number of a taxi company with which they would collaborate, as we had a very bad experience with taxis in Bulgaria.
Nothing Very chaotic hotel.
Spa was fantastic. Free gym and pool. And inexpensive spa treatments. Very dirty room. Found several bugs the locals call stink bugs. No wifi in room. Floor was dirty. Everything was dusty. Really gross.
The great SPA that had such a variety of different massages. It was advertised that access to the pool was included but you had to buy a bathing cap for the relatively exorbitant price of 10 Lv
nothing old hotel, need renovation. Staff not proffesional.
We like all must everything there..nice people..amazing food..good prices..good services We parc our car to the hotel area garage..and i left in the dash 3 euro and few other money..drive in from greece to bulgaria.. the day after we get our car to travel in bulgaria..the 2 euro was goin...now is not the 2 euro...because i tip them 5+5 levas about 5 euro..now is not the 2 euro ....was the principal... what about if it was at the car other moore important thinks..just think and act accordinlly...
Close enough to walk to city. Rooms spacious and very clean. Beds comfortable. Surprisingly quiet for a large hotel. Free internet. Helpful staff. Restaurant prices were high compared to some good restaurants in the city. Also, disappointed that traditional Bulgarian dishes were not available on the menu. Decor is a bit dated in bedrooms but that seems to be the norm in many hotels in Sofia. Close enough to walk to city but street from hotel to main street is very dark at night (possibly due to roadworks currently ongoing).
Free of charge indoor swimming pool, free and fast wi-fi, free parking. A few minutes walk to the centre. The choice of breakfast was excellent. The staff were friendly and helpful. Will go again TV offer is poor
Location 10-15 min walk to the center. Casino in the hotel Small room with a lot of not working staf (no aircondition, toilet work sometimes), the staff not nice and helpful (most of them)
The best hotel if you like to visit Sofia and enjoy your vacations. Very good breakfast, spa and casino inside. Very helpful staff.
The hotel near to city center Hotel is needs renovation, there is no enough space to car parking.
upon arrival they gave us turkish delight and a card with the weather The heating was really low and couldnt be adjusted from the room. Food at room service was not the best.
Location- walking distance to a lot of sights, Ladies Mkt, Market Hall, Serdica Station, shops, etc.. Accessible- 4 tram lines in front. I feel safe walking around even during the evening time alone. The staff are very helpful. The room is big enough, amenities are included, ac is working & not too loud, lots of premium English channels on tv:-). Its clean from the lobby to the rooms. Over all, if i have to go back again to Sofia, i'll definitely stay here again The wifi is ok, can send pictures but need to log on every now & then but works all the time. Breakfast is the same everday. I hope they do variations every other day? But its sufficient enough.
clean, good stuff and excelent internet conection. best for business trips
Receptions personalen uppträdde bra och var till mötesgående. Närheten till centrum var bra och inom promenad avstånd. Pris nivån i hotell baren var inte i paritet med övriga Sofia.
Mycket sköna sängar! Den omtalade Chateaubrianden fanns inte längre på menyn, men köket ordnade den ändå. Goda lokala´viner. Hotellet ligger granne med stort shoppingcenter. Litet minus att de hade missat vinglas i minibaren. Den omtalade brunchen hade sommaruppehåll.
Taxi service Breakfast was 20 euro !
Nice and accommodating staff. Shower head broken and air conditioner barely functioning when I arrived. Staff fixed the shower but never bothered with the a/c. It was suggested I upgrade to a "premium " room for more money but I'm thinking even a standard room should have a/c. Also some thuggish looking weasels with mafia cars hanging around the tragically euro-disco bar. Very very 1980s.
I stay before they changes from kempenskay that time is good , now with very bad management
breakfast? everything from staff to rooms.............disgusted doen not deserve 5 stars
- location - view - service This is not 5 star - it is in reality comparable to 3-4 star hotel. But still probably one of the best options to stay in Sofia. -mattresses are old and springy. We were exhausted and slept well though.
Fantastic gym facilities. Rooms are very comfortable. Breakfast is of poor quality. And ridiculous overpriced .
They really tried on decorations in the lobby, some of their rooms, the garden was gorgeous, and the restaurant in the hotel was handy. We gave housekeepers at night some tips, they brought waters and bed side mats everyday. The location was good, not so busy but close to subway, good little market etc. We appreciated that some stuffs were very friendly. We were disappointed that there were no spa tab with the pool. The renovation construction was going on, the beautiful deco wasn't made well, the housekeeping doesn't vacuum and don't leave all towels and toiletries, one of the expensive restaurant doesn't have good food nor service, the elevators were breaking, someone got stuck..Just not professionally executed.
The room was very large, beautifully decorated. The bathroom was very comfortable, and the soaps, creams, shampoo, etc. were very nice in short, a truly deluxe room
The front door manager was awesome
The helpfulness of Mario, concierge, the wonderful breakfasts and the understanding of night clerk Michael! The spa services of Dee-Dee and Ina were superb! We appreciated just meeting them! Free, bottled water, birthday cake, card, flowers on my 74th birthday! Fun to watch little kids getting swim lessons with proud mamas and papas surreptiously watching! Lovely warm, inviting swimming pool! Toscana Restaurant was great for simple pasta meal and bottle of wine! USA Today and International NY Times available for perusal! Nothing! We stayed six nights! What's not to like? Could the water pond be aerated better for carp to swim in it? Would add greatly to ambience!
vast modern room - but it was a deluxe. My ffriends were in standard rooms and they are olde - not Kempinsky level). Deluxe is very good value for 75 euros (breakfast for an additionnal 20 Euros! but I don't breakfast so...). Polite and helpful staff at reception. The staff in bars and restaurants is strange - wonder if they're rude or untrained or if they behave harshly with people they think are russian (I was with a group of russian friends)
Close to airport and free shuttle. Restaurant and bar onsite. Nice reception staff. Shuttle driver was a bit late and drove extremely fast. Forced us to fit in van (not enough seats). Also, be sure to book your shuttle in advance. When I arrived at the hotel, the slot I wanted for the next morning was already full so I had to leave earlier. (only 1 shuttle every 20 minutes or so). Wish I had known before. So if you plan in advance, you should be OK.
The hotel room was nice and clean. The free minibar is a nice ideea. The WiFi in the rooms has not enough coverage. I did not liked that they requested guarantees at check in , this takes a long time and makes you feek like unpleasant.
Only disadvantage of this hotel is the access from the main road. Otherwise is a lovely hotel, well managed.
Verry clean hotel and friendly staff. Close to the airport (not the center)
Excellent hotel and service. The rooms are beautiful and clean, and the restaurant is vey nice. A good choice specially for business. Airport shuttle service works very well. It is not in the center of Sofia, but close to the airport. It is not a problem if you hire a car.
Excellent food, clean and large rooms. Very slow elevators.
I like good services and the comfort.
Air conditioning did not cope with the heat (37 degrees at the time), very poor reception of wireless internet. Because of problems internet I will probably not stay in this hotel again.
the accurate wake up call; receprion services poor breakfast; road connection
The fixed me up with a car for a visit near by the airport
The hotel staff were vey friendly and attentive. They were willingly offering their services and their English was very satisfactory.The room we stayed in was good and comfortable. There were some welcoming final touches in the room which made good impression on us :) As in many newly builded hotels in Bulgaria, the hotel lift were too small, wereas only 2 people and small baby stroller can fit in. You also need some orientation to get your head around the hotel location and the surroundings.
Hotel offers everything you can imagine, very helpfull staff! Breakfast very nice!
Staff were very friendly and helpful. Location was 5 minute walk from downtown. Internet was available and free of charge downstairs.
the bath salt not all the rooms has bath tub
the hotel is ok, and has all the features of a 4* hotel. They offer the airport shuttle for 10 eur/one way which is very recommended, because the taxi drivers are "literally" stealing with the charge of 40 eur for the same ride. location is 5-7 minutes walk from the city center where the better shops are located.
I liked the Italian restaurant and the loby no there was not
Very convenient and inexpensive shuttle service from/to Airport. Room keys did not work at first. Issue well solved.
We spoke to the hotel prior to our arrival as we were at the coast in Bulgaria and booked whilst there- the staff extremely helpful and put my mind at ease for our return to Sofia. When we arrived, which was late evening, the staff were very pleasant and helpful, the room beautifully made up- Corner Suite. Unfortunately there was a leak, the staff took care of it and we were moved to another suite within 15 minutes, nothing was too much for them.The rest of the stay just as good and staff exceptionally good. I have experience of hotels around the world and this is a good one. The location superb for the Alexander Nevsky Church and other sites. took a tour of city. Hotel arranged transfer to Airport and got us there in good time. Not at all. Would rate this.
The rooms were comfortable, breakfast was fine. The hotel staff was friendly. I would recommend this hotel to all business people, since it is comfortable and clean enough.
visited academic institutions and touring the city, its parks and museums in the city ceneter and in the suburbs.
Good helpful and attentive staff with a reasonable selection of choice in the resteraunt. Quiet and clean. Parking not a problem if you book in advance.
Great location, good friendly staff, free internet but not worthy of a 100euro per night hotel.
It's central and within easy walking distance of the main 'in town' sights. Functional and comfortable and the staff very obliging and friendly.
Exceptionally friendly and helpful staff, clean and comfortable rooms. Good breakfast.
shower. all warter is on the floor.
Friendly and helpful staff.Small quiet hotel in good central position. A very good hot or cold breakfast.
Friendly staff, clean well located hotel. Couldnt get coffee after 10.30pm!! Rooms very small
Modern, comfortable, free internet, localization Small rooms
Excellent and friendly staff. A few improvements with room and breakfast needed - we left feedback with the hotel.
Cozy, home like environment in the business room. Good for the price. has some problems with wired internet connection configuration, no wireless available.
friendly staff TV remote control did not work properly, too small selection of programs
just comfortable no
Staff, Clean rooms No other food or shopping open in the area. It is a business park, that was vacant for the holidays.
The staff was very helpful and the facilities were superb!! None
Friendly staff, good facilities, easy access to the city, comfortable and relaxing. I would definately stay again and recommend. No
Nice rooms Hard to find ; far away from the center
massage was not possible because the therapist had a day off so making a reservation is recommended (unfortunately two emails for making a massage reservation had not been responded to). Sauna and steam room are situated in the swimming pool hall and have to be attended with bathing suits.
very well trained staff all round ! just one thing the coffee was always cold at breakfast .
it's a beautiful hotel, very nice rooms, comfortable. It' s located in the business park of Sofia, so it's rather far from the city center of Sofia. Excellent choice however.
clean hotel quiet surroundings far away from the city center - permanent traffic jams made the journey downtownm very bad