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The staff was very helpful and friendly. Definitely no luxury! The rooms were very humid (it was rainy during our stay), freezing cold and you have to pay 5 dollars for the heater. The worst thing, however, was breakfast - we got just coffee, boiled egg, bread, butter and jam. Besides, we had to ask for extra butter or bread all the time. It is definitely better to get a room without a breakfast and eat somewhere else.
Staff are eager to please and they go above and beyond your expectations with their helpfulness. The owner is very knowledgeable with the various activities on offer in the town and will offer great value but still quality tours and advice. I booked for 3 and stayed for 6 nights. Nothing worth mentioning here.
I has a good location in the city. It is very cheap and helpfull man in the reception. The room was so moisture that we almost couldnt breath, and our linens was wet becouse of the moisture.
Near City, Near Attractions and Mountain View, No noise from the car, "Duan Restaurant" beside the hotel good. Customer care clean
My friends and I (all 6 of us) enjoyed our sumptuous complimentary breakfast at Sapa Eden. Unlike conventional buffet breakfast, we get to choose our breakfast ala carte from a menu. Each person is allowed to choose up to 3 sets! Omelette with baguette is superb! Reminds me of the freshly baked baguette I had in Paris. Room and toilet are clean though a bit rundown. Love the soft and fresh towel. An overall enjoyable stay! There is a construction of a new tiny hotel right in front of Sapa Eden. So it gets a tad noisy in early morning with drilling and all. But since we're out most of the time, it wasn't a problem. The complimentary fruit basket is a nice touch, but they seemed over ripped. Bathroom door and closet door can't be closed at all, perhaps due to the shifted foundation caused by the construction of new hotel at doorstep. But for the price, it's ok. I like the fact that the room is very clean.
I liked the view of the room and how staff helped buying our train tickets to hanoi. It does not have the gym as it says in the description, that was the main reason why I choosed this hotel instead of others with the same price range, and when I got there, I got kinda disappointed.
The rooms with balkony (not the standard) are large, with a king size bed and the best view.
This hotel does a fairly decent job of managing individuals and groups beginning and ending tours in the area. Breakfast was not very good. Bed was uncomfortable. Construction noise early morning to late evening but this is Sapa in general right now. Close to the center of town is about the only highlight. Many other choices in the area. This hotel is good for one night only to get your bearings in Sapa and move on to another place
Very nice hotel and I can't imagine anything better for the money. The hotel had a pick-up service from Lao Cai and the room had a great view over the city and mountains with balcony. The room was quiet and there was a large good bed.
Staff did their best for a check in as early as possible. Staff speaks good English. Breakfast is OK and you can order as many coffee as you like! After a shower the bathroom floor does not dry up because the drain is opposite of the shower. And because of Sapa's climate it stays wet.
Nice staff, clean comfortable room, good location.
upgrade to fabulous views. General decor. Convenient to town. Breathtaking views. Uncomfortable bed.Poor lighting.Shower doorr positioned so had to crawl under handle to get in shower.Shower temperature hard to regulate. Furniture rather flimsy..4 flights of stairs to room