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The day of our arrival there were many people checking in and although we had to wait our turn, almost immediately eye contact was made with a staff member who gave us a warm smile letting us know we were acknowledged. The registration itself was not only fast and efficient but our preferences were given a high priority, i.e what side of the hotel we wanted to face, and did we want non-smoking, etc. My overall impression was the hotel wanted to ensure our comfort during our stay with them. We felt very much at home, so to speak. The staff from the front doormen, the concierge, the servers, housekeeping were amazing in that the friendliness displayed by one and all was genuine and welcomed by us - they all seemed to have an uncanny sense of when to kibitz and when not to and that we appreciated very much. The rooms are very, very comfortable - the bedding is to die for. Actually, I can only say that their attention to detail made everything perfect. The restaurant is most definitely ...
Väldigt bra hotell med trevlig personal. Bra frukostbuffé med stor variation. Välstädat rum. Nära till flygplatsen men ändå centralt. Rekommenderar absolut detta hotell, kommer att bo här även nästa gång. Ända minuset var lite skönhetsfläckar på badkaret.
Allt! Nej! Skulle välja detta hotell alla dagar I veckan.
The location, close to the Night Market I booked additional deluxe rooms in the hotel for the same period via agoda. And these rooms were in the renovated part of the hotel. But after intervention we could move to the better floor
I planned to stay at Royal Princess for 6 days. I ended up extending it to 15. The rates were good, service was excellent and the location is fantastic. Tour agent should be more specific about rates.
Everything - the location was absolutely perfect and the staff were very friendly. This is the best hotel in Chiang Mai!
Fantastic location right on Night Bazaar street. Amenities and facilities were exactly as described. Internet is very sketchy. Signal went in and out constantly in room.
Good location. Easy walking distance to night markets, restaurants, shops. Lobby and common space is bright and welcoming. Rooms and hallways are somewhat dated.
location of the hotel is good ... and the staff were helpful the hotel is old and need to be renew. (old furniture and decoration)
Location is right in the night market with plenty of food nearby. Staff are friendly. We had rm 216 which was dark because it faced a blank wall and construction site . We couldn't sleep past about 7AM because of crying kids, scraping chairs and walking sounds. We assume the restaurant was below us. We stayed a week and room cleaning was minimal. The carpet was dirty when we arrived and wasn't vacuumed during our stay. The shower also needs attention as it is difficult to actuate. In general we feel we paid for a premium room but didn't receive it.
Our stay at the Royal Princess was great. The Staff were very heplful, freindly and courteous. Our room was spotless and the bed was comfortable. Its a great value for the money and the location is perfect. There was some painting going on in the hallway which created some fumes but did not impact our stay. I think the majority of the renovations are complete
the location is very close to the night market and easy to find for the restaurant and spa the interior in lobby and lift is to old
Very friendly reception services with warm welcoming treatment by the staff and cleaniness of the enviroment.
comfortable and very close to all ammenities at a good price
Convenient. The renovation a bit disturbing.
Everything. Excellent hotel. Nothing
We were there for New Year's Eve and the restaurant was lovely.The fresh floral arrangements and christmas nut crackers on the tables were a great touch. The food was excellent.
The breakfast was amazing along with the customer service!! The staff were very attentive, helpful, and welcoming. Would definitely go back!
The security lady at the 1st floor entrance was so kind, truly felt welcomed. The hotel's pool and pool side service is excellent. The staff brings sunscreen, insect repellent, icy water, a few slices of melon and towels as soon as you get to the pool. The location is also decent and the hotel staff at the 2nd floor main entrance did an excellent job of getting us transportation and directing the drivers to the right places. The condo next door is being constructed, so we had to bear a constant construction noise at the pool side, but it is not the hotel's fault. The room is not as clean as I would like. The carpet is a bit old and is stained. The room air condition fan noise is loud even at the lowest fan speed setting. The most of the hotel staff did an excellent job of providing good service, but noticed the land of thousand smiles is no where to be found with a few staff.
very clean hotel with a relaxing atmosphere and good, prompt service
excellent service second to none, staff is superb and location was good.We upgraded for the horizon club services ( not rooms) with mere 800 baht and the value of the money was excellent.Horizon club people are out of this world , so gooooooooooood I complained about the putting green , which was unusable and the response was immediate and the thanked for the feedback and informed me about an immediate improvement plan. These people are so good
Excellent hotel in every aspect. Staff very helpful. Romms perfect and pool area superb. Maybe could have provided water by the pool.
luxuries hotel people are excellent they tried to please us by all means. breakfast buffet was not as we expected from Shangri-la standard if we compare with Malasia or Singapore Shangri-la food was not luxurious at all. I suppose because they had low ocupancy.
Shangri-La Hotel, Chiang Mai is excellent in all ways! It is strange not to find any flaw from arrival to departure..
everything wa very good. the athmosphere was cool
Upon check-in we were pushed to upgrade so we could have breakfast included. I've traveled all over Asia and haven't had to pay extra nonetheless made me feel like I was a peasant. The service was average. Tried to fill up the tub for my other half and there were pubic hairs floating around. The room was also cleaned better based on how much tip I left. I had great experiences at other Shangri-La hotels but this wasn't one of them.
good service, grate location brakfast is the same every day
Though the hotel is old, it was kept clean. The attitude of the staff was friendly and kind enough. Basically the service was acceptable, but the information on the festival event in the city should be more properly gathered and provided for the hotel guests.
room big enough it is pity no safety box available.
Near my favorite restaurant Jia Tung Heng Hotel staff ...receptionist is not polite n helpful
room was spacious, comfortable beds, quiet and clean, convenient parking right at the front, good security, good kitchen. breakfast buffet did offer more varieties in the past
Overwhelming and warm service; excellent service staff; great variety of breakfast buffet with national and international dishes; excellent location next to night bazaar (but quite)
I booked a club room. You can stay on a higher floor then and it is nice to have some drinks at the lounge. The bar is quite nice, too. The rooms are small.
Cleaness,location and staff constant attention to guest's need Terrible noise on the ground flour. The volume of bar music was often too high
Just one minute walk from the night market.
Location close to the night bazzar and conveience access to any near attraction. Stuck up front desk
The hotel has got a very good location, near the night bazaar, and several restaurants. The design of the hotel is very modern and stylish. The rooms are nice too. The people working in the reception were not always very attentive. Some were very helpful, but some did not make any sign of seeing the customer. Once I stood in front of the reception desk for several minutes, waiting to ask some questions. Four people were sitting there, but nobody made any sign of wanting to talk to me. One of them was busy combing her hair! I expect more from a five star hotel. There was also quite much confusion about our booking, the check out date etc.
The staff is amazing! The hotel is beautiful and out of the pages of Wallpaper* magazine. I would go running back in a second!
the complimentary beverage when checking in. the photos online are cherry picks. the hotel is generic, loud (lots of noise transmission between rooms), water temperature fluctuates an unsafe amount, staff smiles but is unaccomodating. Much better options in this city.
staff, location, room food, all excellent nothing it was an excellent hotel
The friendliness and helpfulness of the staff Everything was great
The hotel staff is very very very excellent . No .
Great location - Friendly staff - Excellent facilities - Nice accommodations. Good value for the money.
It was clean. Great location. Minimal noise. The pool was closed due to rennovations - it would have been nice to have received a small discount or other benefit as one reason for selecting this hotel was the pool. The breakfast was OK (just). The coffee is awful - even busy hotels can make decent coffee.
the breakfast was average..no bacon..very ameuter service with no knowlege of customer service
This was a decent hotel with a Great city location, for shopping and the rooms were much better than described in other reviews. The Breakfast was alittle lacking with selections not replentished , when they were out , they were out ! lol
Location, right next to the night Baazar., Did not have any facilities in the hotel. They would have to shuttle you to another place and shuttle would stop at 4pm.
hotel staff had a good command of English and were very polite and competent! Nice place to be, hotel is next to night market => very good! nothing
The room was truly excellent value at 2000 Thai baht including as much Continental, American and Thai breakfast as you might wish to eat (in a spacious restaurant atmosphere). Our room not only had very comfortable beds but also a big sofa. There was free tea and coffee and the minibar was very reasonably priced - dressing gowns, slippers, plenty of hot water for the good bath and shower. Everything was spotless. The location near the night market is superb and the sound proofing very good. We visited at holiday time so there was no renovation or building work going on. This is now our first choice of hotel in Chiang Mai for sheer value for money.
Excellent location and outstanding service and decor also features a high-level
We enjoyed every think inregards to the hotel the pool & thw staff were all very good & helpful.
One of the best places we have ever stayed.......
We were so pampered by the resort. Siripanna arranged special wine and cake for us knowing that this was our honeymoon. We were so delighted and thankful for the staff. Everyone was so friendly and the whole resort is just beautiful and comfortable, almost like a paradise. We had such an enjoyable stay there and had an amazing time.
The staff were amazing and the hotel grounds and landscaper were absolutely beautiful...
The better stile,design,very frienly staff!
The amazing architecture made this hotel experience so unique. The staff was 5 star. Nothing bad I can say. Would be nice to have a clock in the room though.
Peaceful, beautiful design, nice location. roomservice.
room accomodations; attentive staff
It was a good value for money. At 1450 Baht for per night a superior and spacious room was excellent value for money.
ambiance and good decorations
Location of the hotel was good and close to airport, shopping areas, etc. The rooms conditions is shabby and old. Hotel has already redesigned couple of their floors and they could have placed us in new rooms, which were available but they were asking for addition cost.
The staff was friendly, without fail there will always someone attending to you wheb the moment you walked into the hotel Nothing
The hotel is too far from the night bazaar
very friendly staff with regards to language ... english ... it was a little difficult to make one self understood
Very good value for money; rooms are large, newly renovated and very clean. Service and English speaking capacity very good. They could actually inject a bit of more life into the hotel bar area (very quiet and poorly attended)
big room, mold in showers, room smelled of smoke and asked for non smoking. it was busy as it was full moon festival which was understandable
Very helpfull staff, clean room and good breakfast selection. Just outside the inner city, so have to take everytime a tuktuk. Not a big problem as there is always on waiting infront of the hotel.
staff are informative. no mosquito repelent
The architecture and decor is suberb. The attention to detail is beyond description. Location is wonderful. It is wonderfully tranquil and reminded me of the Lost City in Beijing.
Loved the hotel's landscaping and the deign of the facility. I've never seen a landscaping crew work as hard, and their efforts showed. Liked the pool a lot as well. The staff's professionalism can really be improved. They weren't rude but They need to work on the little things. My wife asked the front desk for a list of the costs associated with the hotel's laundry service. The guy at the front desk says "it's found in the closet near the tv" (which it wasn't). This is supposed to be a five star hotel. Other places would apologize and quickly go find a list for their guests, instead of fault the blame on their guests. Additionally, there is no hair conditioner in the hotel's bathroom. I understand that some may not require this, but I'd be willing to bet a good portion of the hotel's guests do. You have to personally request conditioner from the hotel's maid service. Weird. And finally, their drink pool service has a lot to improve upon. I had to go to the hotel's other bar on the other side of the hotel to get drinks by the pool. On the last day of my stay, the hotel staff told me I could call that bar and they would deliver drinks over to the pool, but when I called, no one answered.
Great location, very friendly staff, nice and modern design, quiet and pleasant atmosphere Food in the restaurant is to expensive, no internet corner, just two laptops for all guest is to little, none offer for facilities around chang rai,
I love how much attention to detail was takened in designing and running the hotel. The place actually looks as good as you see it in pictures. The location is excellent - along the Mae Ping River (giving it an added relaxing feel), yet right beside the night bazaar. The overall service level was very good. However, the night manager was less than competent at addressing some minor complaints.
The service, luxury and location were all as expected. The hotel is not new but is well maintained. The limited number of rooms made for an uncrowded peaceful stay
the professionalism of the staff and the fact that they understood everything first time .... very very good. only thing can think of is the aircon in the roojm probably needs rethinking.
Just amazing .. And every thing near by
i liked the staff and the service,the location is convenient and the wood work is fantastic. no
Excellent service, staffs are always helpful. Very nice hotel with great food!
Shower water pressure is too low
I have never stayed in a hotel that was that organized in every respect. I used to work as a consultant for hotels in my younger days, and this hotel can be used as an example of the "state of the art". Please note that I am quite critical but in this case it is difficult to identify "room for improvements".Leif Prices for laundry much exceeds for which you can buy new clothes.
spa, Rooms, Hotel Design, pool, Location not too far , tuk tuk anywhere for 30-40 THB from hotel Room keys, too quiet and empty
The Chedi Chiang Mai was very tranquil with beautiful architecture and excellent personal service from the staff. The club suite rooms are stunning and very well equipped. We intend to return. The club suite room was a little noisy due to its closeness to the road. However this should not put anyone off making a booking since everything else was excellent.
Den fantastiska familjära stämningen och den helt otroliga service som personalen gav. Hela personalstyrkan hade samma service inriktade inställning. Tala om "take care of " , har aldrig upplevt den som här. Ingenting fanns att klaga på eller som vi skulle ha viljat ha annorlunda
Mycket bra personlig service kombinerat med fräscha lokaler gjorde vårt boende på Rimping Village till en höjdpunkt på vår rundresa i Thailand. Rekommenderar det starkt.