Hyrbilar på Tampa flygplats

Plus: Nothing I couldn’t get the car. Had to pick one up at a competitor.

Minus: Required utility bill to rent and didn’t know until I got there. First time I’ve ever heard of such a thing. Then they limited mileage and said I couldn’t leave the state. Non of which was disclosed until I got there.

Plus: Nothing

Minus: Be more expecific with the type of car you rent it was so bad

Plus: Checkout guy was nice and easy

Minus: Provided compact suv instead of midsize. I tried to get other car they offered me to wait another 30-40 min. Called customer service next day and the guy was rude and combative, keep saying dude its midsize per their grade, we are not dealers. even the Wiki and google says its compact. It was mitsubishi outlander SPORT. Our Friends, who we travelled with were at other rental, they were upgraded because they didn’t have the car they reserved. I was not asking for upgrade I was asking for the car I paid for. Not happy. Decided to let it go and enjoy vacation. Do not recommend this particular location. Not sure about ace in general but will avoid them in the future. Never had this issue with other rentals.

Plus: What appeared to be a competitively priced van rental turned out to be a deceptive come-on ad. (1) Based on the website reservation (I had taken printout) it was supposed to be unlimited mileage, but counter rep said it would be limited to 150 miles/day b/c I was a Floridian and renting in Tampa, FL. I was dismayed and protested at first but accepted that condition since I did not expect to drive that kind of miles for the two day rental. The rep claimed that the mileage requirement was spelled out in Terms and Conditions. (2) Next the the counter rep asked for a utility bill (water, gas, or electric) showing my current address even though my FL driver's license was current with the gold start on it. Once again the counter rep said that this requirement for FL residents is spelled out in the Terms & Conditions. Needless to say I do not carry utility bills with me, and I had not read the fine print of Terms & Conditions readable in a small window on the website. By then I was sufficiently disgusted for not being able to rent the vehicle after having made the trip of several miles to the Tampa airport rental counter. I have rented vehicles tens of times throughout my life, within Tampa, elsewhere in Florida, out-of-state, and in foreign countries. I had never encountered such an issue in the past. In frustration I left without the rental vehicle, got by without one, saved the money, and ACE lost a good customer.

Minus: Clearly, ACE has two different standards, one for FL residents and one for the out-of-state visitors. The exceptions for FL residents should be boldly shown in the home page or in the very beginning.

Minus: car alignment was off.

Minus: They did not disclose any information about charging extra if you do not meet their requirements of insurance. I have a car insurance (liability coverage) and a credit card that covers the primary collision damage up to $75,000 which the agent spoke with my credit card company over the phone and was verified. And the agent from ACE informed me that is still not enough coverage; therefore, they have to add an extra $200+ for that! Since we did not appreciate the customer service and the absurd extra fees, we ended up going to National Car Rental instead and was very pleased with everything!