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The warmth and friendliness of all staff from the moment we arrived to check in.
Generally the room was clean and facilities good .. The matress which you could control was also good . I was dissapointed that their was no room in the Hilton car park so I had to use the car park up the road . This would have been fine but I was told it would only cost £5 to park here and the hotel would validate my ticket ..when i tried to exit the car park however I was to be charged £18 and had to speak to car park manager to sort it out . It was also made difficult to know how to connect to the free wifi , which took a couple of calls to reception to sort out , however it was .
great room and good staff.
Rooms were warm and clean, staff were very friendly. No Smoking Rooms!
It was ideally close to the city centre but you would think that you were further out as there was no noise outside Couldnt fault the hotel
Kids enjoyed swimming pool. When we asked if there was anywhere we could take the kids to get chips etc. the receptionist said there was nowhere nearby. The next day in daylight we found out there was a Burger King across the road which the kids would have enjoyed more than the meal which they had to eat at the hotel and did not like.
I found it to be an ideal base for shopping in Aberdeen and visiting facilities in the evening. It was near enough to town centre but away from the noise often associated with the centre.
Me and my family really enjoyed our stay. The use of the pool and room was fantastic. Will definitely be back again. Thank you all.
Nothing Very poor standard of facilities. No internet in rooms etc. Very Basic.
The staff were the best thing about the hotel. One manager assisted in my search for local contractors.
large airy rooms
The room, the food, the service. On the night I stayed there was not enough bar staff
Location was not walking distance to the City Centre. Building was tired and although refurbished bedrooms were ok, the public areas were drab with threadbare stair carpets so did not appear fresh or clean. Only 1 lifts was operating. Surface of car park was terrible with big pot holes.
Good sized rooms which are clean and in a good state of repair. Rooms not too hot and stuffy thankfully. Food in the restuarant was very average and certainly not value for money.
The reception staff were great, the bar and restaurant was very pleasant and the rooms were clean and comforatble.
Närheten till de centrala delarna av city samt de mycket goda förbindelserna med flygplatsen.
Läget mittt i köpcentet nära buss och tåg och centrum För svaga sänglampor, gick dåligt att läsa för en pensionär. Krånglig toalett första natten. Dubbelrummet hade en bred säng och en smal!
Combination of double room and twin room probably facilitates for the hotel. Could have been displayed more the web page: could allow families to book three(3) persons in every room. (We booked 3 rooms.)
Bra läge, rent, bra personal och bemötande. Tyvärr upphörde våra nycklar att fungera två dagar i rad, men vi fick omgående nya av leende receptionist!
närheten till det mesta i city frukostbuffen uner all kritik+ dyrt. att dom "bokade" mina kostnader för hotellet 3 dagar efter de hade tagit ut pengarna från mitt konto..
convience to city centre, some of the rooms are smoking rooms,even though the smoking ban is not in force long you could still get a smell of smoke in the room.If Iwere to stay at this hotel again I would request a no smoke room.
The hotel has a central location. The hotel boasts that it has a car park. There are about 20 spaces which are used by the staff and often double parked. You will be very lucky to get a space. The room was small without a view the price charged is not value for money.
Hotel central Room was claustrophobic. The window had frosted glass making the room very dark and very warm. Had to ask for a fan - which we got - but I would not have spent more than one night in the room.
Location of hotel, friendly staff, good selection of breakfast items
the hotel needs renovation
The friendliness of the Staff The price for the 2nd night was double the first night! Not great value for money.
Location, good breakfast the room was old and dirty
The hotel was well situated and very comfortable and clean. The staff were very helpful.
The good value for money
Great location and breakfast buffet. Perfect for a business trip without breaking the bank. Staff is friendly and helpful. The private car park is a lifesaver in downtown Aberdeen. I liked the small, historical, boutique feel, while they also offered modern ammenitites and a full bar/restaurant. While perfectly comfortable, the standard single room was the smallest I've ever stayed in. Tiny twin bed, and a tiny walk-in shower. Next time I'd bump up my reservation to the deluxe single or deluxe double room.
the location to everywhere in aberdeen breakfast time could have been later
The hotel was close to the city centre and near to local entertainment.It was clkean and the staff were friendly. The corridors had a oduor of cigarette smoke which included the stair well near the entrance door.
Excellent room with sea views, friendly, helpful staff and a great breakfast.
Stayed in this hotel previously (Patio) many times. None
got the standard double room and wasnt impressed, so upgraded to platinum, which was absoultly brilliant, a little pricey though
The room was clean and comfortable, staff friendly and helpful. Lovely meal in the dining room. The best yet of the many hotels we have stayed in, here in Aberdeen.
The check-in was swift and helpful, the room spacious, weel equipped and comfortable and supper was served by very friendly staff in the restaurant. My fist stay at the DoubleTree and one I shall be repeating. Parking seemed difficult but it was dark and heavy rain so perhaps parking signage could be improved?
Tha spa facilities were excellent. Staff very helpfull when we had a problem with noise from an adjoining room The breakfast buffet could have been warmer. Myself and my wife found it to be a bit on the cold side. Having said that the selection of food was very goos.
Good service and meals. Great location with free parking Could do with some refurbishment, especially the bathroom. Only one lift which did not feel very safe.
using the swimming pool and steam room, the buffet breakfast had a good choices to meet all needs
It was convient for shopping I liked the pool and spa it was close to all the entertainment and restaurants at the beech. The pillows were far to soft I had to put towels under them
The accomadation was wonderfull fully fitted kitchen was great it was home from home breakfast was great staff were very nice and helpfull ther was a small play area for kids private parking cctv cameras could not ask for more internet in room was great sat tv sport chanel for husband no
City centre for business access and very comfortable suite to return to. no
Iwas most impressed with the spacious suite we were allocated,we were in 401 on the ground floor,which was not only superbly equipped itwas most relaxing as we heard almost no noise from fellow guests,despite the suites being fully booked.All of the staff were friendly and most helpful,nothing was too much trouble.The buffet continental breakfast exceeded all expectations with a great choice to suit all tastes and plenty of staff providing pots of tea and coffee and fresh toast. definately a must to stay at if you visit aberdeen, amazing value for money!
The Skene House - Whitehall Hotel is a managed appartment facility which is well suited for longer stays, giving you all the facilities and privacy of your own appartment, together with good service. And the inclusive breakfast is very nice.
Incredible stay, the staff are extremely helpful and friendly. The only problem we had was when we first arrived, there was no hot water, with in minutes, there was three staff at the door with in minutes
There wasn't anything not to like. The staff were excellent; friendly, courteous, helpful and informative. The suite was marvelous. I was there only overnight, but wished I could have stayed longer.
Very nice location, excellent rooms Suite 201 maintenance issues: hall radiator valve broken = noise throuout the night, loose sink tap handles, only one set of towels initially despite booking 2 people, networking issues resulting in no internet access
only 5 min walk to the innercity main streets, clean and nice rooms,
We loved the standard of the accomodation eg the luxury of having a suite with all facilities but with the bonus of having a breakfast included as well as a complimentary drink on the first day and free beverages and snacks during your stay. Superb Nothing it was excellent.
The Staff were Excellent. The rooms were clean and well decorated. Breakfast was excellent, and the lounge area with free Tea and coffee was a lovely touch. Overall i do not have an complaints.
Very pleasant hotel, good service and good facilities. Very reasonably priced. Good location.
the staff were very helpful, happy and willing to help. my wife is a fussy eater and our evening meal and breakfast was cooked and presented just as requested. the whole experience was absolutely spot on many thanks we was only there one night and didn't find anything wrong
I liked my entrance at the hotel a lot: a stylish, spacious, wellcoming space. The top floor was a little shabby, especialy the carpets and the windows. This is a pitty because the room furnishings aspire to more.
It was close to the city centre the room was absolutely atrocious. The lounge was lovely, there was a nice atmosphere and we had high hopes for our stay. Going up the corridor, the paint was flaking off the walls, the floor and the carpet was uneven. Then we got to our room/prison cell. It was tiny, there was no headboard, it was dated and cold. The table, bedside table and tv stand were all slanted and uneven which I was unsure if it was a quirky thing for the hotel or just really badly made furniture. The bed was extremely uncomfortable and there was no light apart from a bedside lamp. The only saving grace was the size of the bathroom, twice the size of the room although very sparse.
The staff are some of the friendliest I have ever come across, they couldnt do enough for you. The public area's are fantastic as is the food! I hope the hotel will refurbish the remainder of their bedrooms soon as this could be Aberdeens first life style hotel!
friendly, modern, relaxed lounge type environment with great wine and above average food, available throughout the day & night. noisy lift alarm - audible from rooms nearby, noisy seagull sanctuary outside one particular room windowsill!
In desperate need of a makeover! The landing on the 2nd floor was like walking on a bouncy castle and the carpet had to of been bought by the Carmelite nuns. The food left a lot to be desired, which is why I never bothered with breakfast. The one plus point was that they had Sky Sports in the bedroom. See above
The whole of the downstairs was very nice, and its in a good position for the centre of Aberdeen I think when the whole hotel is finished it will be nice, however some of the rooms looked like they were still in need of refurb
Good city centre location with plenty of helpfull attentive staff in a modern environment. Internet access a bonus.
Receptionist personalen var vänliga och hjälpsamma. Bra läge på hotellet. Bar personalen var mindre trevliga, kassan var trasig vilket gjorde att hela systemet slutade fungera..det gick knappt att beställa en öl. Frukosten var inge bra, tråkig och när mat tog slut så fylldes det inte på.
Vi fick ett litet trångt rum där sängen hade en liten utsliten madrass. Det var dock inga problem att få ett bättre rum efter första dagen
Mycket bra frukost och bra städning i rätt tid hissen blev trasig svårt att hitta via trappor
Personalen i receptionen var behjälplig med vägbeskrivningar. Första morgonen var låset sönder så två starka skottar fick sparka in dörren så att jag skulle kunna ta mig ut från rummet.
Jättefint modernt hotell. Centralt läge men ändå lungt - tvärgata till huvudgatan i Aberdeen. Utsikten sträckte sig två meter bort till en stenmur.
Bra läge i centrum av staden. Trevliga rum utan några finesser. Otroligt högt ljud från folk på gatan (flera nattklubbar i området) samt hög ljudnivå från trafiken. Spartansk och opersonlig frukostbuffé.
Närheten till centrum Dåligt att det kostar extra för att använda internet. Det borde vara fritt.
Personalens välvilja att hjälpa till i alla lägen. Nej