The apartment we had was spacious, well equiped and clean, the staff were friendly, efficient and helpful. The complex itself is set in lovely grounds with plenty of space between each residence. The mini-market, bar and restuarant were all closed, although it's low season I think this situation needs addressing.
It was very relaxing and quiet (particularily at night time), villas were very clean and spacious, with good distance between each, adding a sense of privacy. We noticed that some guests allowed their children to use the kiddies pool without any clothes on, this happened on more than one occasion. At one point, one of these children started pee'ing in the kiddies pool, I thought the bar staff should have asked the parents to put swimming shorts/diapers on the children, but this never happened.
The villa was clean, spacious, light and airy. Majority of staff were excellent and happy to help out when asked - a couple of the bar staff had a bit of an attitude which let the rest of the staff on site down. Gardens and surrounding areas were well looked after. A suggestion to help improve on comfort/relaxation would be better quality patio furniture and furniture on the balconies.
The hotel and apartments themselves were clean I couyld write an easy here- the hotel first and foremost is not 4 star- the accomodation and apartments were bog basic and for the money we paid for it I odnt think it was justified at all. We were there for a wedding and most of the wedding party were staying accorss the orad in "presa De Morra" apartments & villas- which turned out to actually be cheaper than our accomodation and un comparible in terms of comfort- presa De Mora is 10 times more luxurious then Colin Da Lapa and a much nicer resort in general. When I went to management to complain that I was mislead by the internet infomration/pictures etc for Colina Da Lapa and its star rating, mamagement were not helpfull at all. Minimarket is never open either- another false service lis
Everything was very good except for the cleaning of the room. The toilet was cleaned with dirty water. The horrible smell was throughout the entire floor.
Lovely, quiet location, very peaceful, helpful staff. Some of the facilities closed unexpectedly, probably due to the fact there were so few guests. The restaurant was closed unexpectedly, and sometimes didn't open in the evenings, and the same was true for the shop.
ease around the site.
Calm, awy from city busttle
I found that the facilities were top class. I was impressed by the large indoor and outdoor pool.The resturant was very good. It was very good to have housekeeping everyday.The people on the reception were most helpful.It was also large enough to suit our family. Th pricing made this made it attractive. The rooms whilst large are dated and are in need of an up grade.There are not enough plugs in the kitchen.The apartments need to be improved.
relaxing environment safe friendly well placed to visit other areas in the algarve good pool.
The big spaces in the apartments.
A very enjoyable weeks break was made all the better by the kindliness of the reception staff who helped us on several occasions with the minimum of fuss.Much appreciated..
staff helpful and friendly / hotel grounds were superb / drinks were extremely expensive
Wen I arrive, the room that was reserved to me was very poor ( a two stars hotel dont have a room like that ). I made a complain and they change the room. But I think a 5 Stars Hotel can put a guess in a room like that, and if we go to a Hotel like this one, we never think that we must have to discuss the quality of a room
Five star atmosphere, lovely food. Good shuttle bus to the beach
The beds were incredibly comfortable! We had booked a wine/pairing dinner hence decided to stay overnight. It was a nice event but we were both ill that night and the next day. At first we thought we'd had too much wine (a few glasses but I don't think more than anyone else at dinner). We mentioned at checkout feeling a bit rough but we still had mild food poisoning type symptoms the rest of the day and realised it was in fact 'in the stomach' and not a hangover! It was difficult to know what to do but we thought the chef ought to know in case it was bad seafood ? so we reported it to the hotel front desk later on 13th but she wasn't very helpful. It's not a complaint as we didn't ask her to do anything only to tell the chef and to be aware others might report symptoms.
Great setting; fantastic golf; hotel with a lot of charm and personality; casual but professional lunch at the Cotton Club and a marvellous wine tasting dinner at the Grill restaurant on Nov 12! A fantastic experience. Need to rent a car if you want to escape
Superb surrondings, very charming hotel with tasteful decoration. Huge swimming pool. Very efficient service. And a super plus, fresh toals and private chaise-longs on the nearst beach. We just loved our stay. No free Wi-Fi; but that forced us to disconnect more :-)
The Garden,bathrooms very clean, nice linnens, entertainment, breakfast.
The standard of housekeeping was very poor. Room not made up some days until late evening despite several calls to reception. Only on last day was this satisfactory.
I have been visiting Penina for over 30 years now - it is truly a special place. The setting is spectacular, with immaculate golf courses, and beautiful garden areas. Facilites are superb and the staff are charming. With fewer than 200 rooms, the hotel never feels crowded. Highly recommended.
Swiming pool and garden. If you are not a golf player, this is not a hotel to stay in. It is far from anywhere I.E. Alvor and Lagos. Rooms are average for 5 star hotels. No beach nearby. Their private beach is not good for swimming: too cold.
The swimming pool area is great! The staff at reception was not nice. And the rooms need to be renewed.
This hotel is owned by a family who also live in the hotel. They are always available to help and offer any services that they can. They first helped us find a place to eat when we arrived late. Then they borrowed us free beach towels ( and offered free umbrellas, chairs, and beach paddles), allowed us to use their printer, and were overall excellent hosts. Breakfast was nice bread, meat, and cheese and was very good (best free breakfast we have received while in Europe). The room was very clean and nice enough condition. I absolutely would stay again.
The gentleman who checked us in was very helpful. The lobby of building I was dirty and smelled, especially in the morning with the large collection of garbage bags outside the elevator. Not a nice sight. The room was/is very plain, and "bare bones". The kitchen equipment was rag-tag, and could have included a small amount of dish soap and a small sponge (even for €0.50).
very spacious, plus kitchenware and micro and nice big balcony :) fridge
The hotel provides the space for a pleasant time in Portimão. The room was perfectly clean and it was rather spacious. The location is not perfect and requires to use the hotel courtesy bus to go to the beach or to the town centre, unless you have your own transport.
Well situated between Town & beach. Fairly quiet location. Good sized apartment.
The free car park. The hotel building in very old and badly taken care of. The staff is unefficient by European standards and like pretty much everything in Portugal it is rather slow.
The accommodation was new and much larger than usually found. The accommodation is in self catering villas. The spa treatments were too expensive to make use of.
top rated hotel in every aspect, simply wonderful.You must come with a car though, otherwise you need taxi to/from hotel to town or back. none whatsoever - all was perfect.
We stayed in September 2010 when the hotel was new and some facilities were not available. The accommodation was excellent and very spacious. The pool was lovely and there were always plenty of sunbeds available. The food at breakfast was good though sometimes slo in being replenished Although the food at breakfast was good and the staff were very nice service was very eratic.There were lots of staff milling around at times but they were very disorganised and sometimes there would be a long wait for tables to be cleared of food trays to be filled. The hot water in the villas was provided by a hot water tank and if all four of us tried to shower one after the other the hot water would run out.
Beautiful location and setting. a very nice resort. Staff are very friendly and extremely helpful. Superb breakfast buffet, good restaurant, lovely pool, suites very comfortable Breakfast times could be extended - this might help with seating difficulties. Definitely need more sun umbrellas as it gets very hot.
The breakfast was great with a wide selection of choices and the apartments were beautiful, fully equipped.
The location was good and the layout excellent. The apartment was more than we had expected from the web site information. We were disappointed with the second evening meal we had at the restaurant and it was not up to the standard of the one we had earlier in the week.
The quality and the price (77 euros per night). your normal prices seem extravagant
The location, it was very near the beach and in the centre of the village I was very dissappointed with the cleanliness of the hotel. I booked a twin room and both beds had hairs in them. I requested a different room which was marginally better. I still had to clean out the drawers before putting my clothes in them. Furthermore the cleaner came into my room on two occasions even though I had the do not disturb sign out. She removed some of the towels and did not replace them. Furthermore there was a smell of sewage which wafted through the hotel and around the swimming pool area. While not high in my list of priorities satelite TV was listed as one of the facilities. There were approximately 10 stations available of which only one (CNN) was in english. I requested a radio for the room and was advised none were available.
Near everything. Shops, restaurants and transportation all nearby. Very noisy. A lot of street noise. Difficult to sleep.
very convenient location beds were very uncomfortable.
The bedding was so damp that we had to sleep on top of the blanket in our travelling clothes. The bolster type pillow was rock hard. Street noise until the small hours
The location was excellent being right in town and across from the beach. Carvoeiro is a lovely town with a great beach. Poor sound proofing / insulation. Any noises echoed through the floors.
Lovely view, friendly staff, clean and comfortable room
Locality The breakfast was very average, only had it for 1 day
It was well situated in the centre of Carvoeiro village with a lovely view from the balcony towards the beach The room was small and the bathroom very cramped, the standad of the room and the rather sparse breakfast did not represent good value for money. This hotel is trading on its position and view and needs updating to modern standards. We also had a very disturbed night's sleep with noise from the square until 5am.
Very close to the beach, friendly and professional personnel, good conditioning, good sound insulation from the street. Cleaning of rooms needs improvement.
The location was brilliant- right in the centre of everything!
The proximity to the centre of town and car parking available The swimming pool is surrounded by buildings and was very hot
Quality Vs Price Air conditioning doesn't exist.
nice and quite
very clean- friendly staff -good location for beech-shopping - proximity to all facilities twenty four hour reception. the exterior could do with a touch up
Everything! For us no problem, but I think that the room cleaning could be better
space. view. for the value payed, nothing in particular.
It was an excellent,basic apartment, very clean with everything you needed in it.The position was good for the resort and it was quiet at night. Hair dryer would be handy
liked the closeness to beach would have liked a full sea view. intend going back in may and september
Very little staff, certainly not enough to satisfy the amount of guests, not 5 star service quality
Calm and nice place for relaxing. Wonderful staff. The restaurant and the snack-bar were very poor. Dry meat and bad cooking. It´s a shame that this very nice hotel can´t serve good food. They did know how to charge you for the food, but cook it... No!
The location; values for money; spa & health club facilities Only missing the Turkish bath for the spa facilities.
Beautifully appointmented and definitely a 5 star feel, food was fantastic, the staff were very helpful and friendly, the place had a very relaxing feel, and the kids loved it. It was perfect for us location wise also. No wireless internet, it wasn't working, and I had to use the hotels computer behind the reception desk. Which was great of the staff, who were very helpful, but I do feel provsion should be made for a computer for guests to use in a private area, or even better the wireless should be repaired.
Quite a peaceful place to stay - it was very quiet there when we arrived but got busier as the week went on. Lovely clean rooms and the whole hotel had a luxury feel to it, and it felt high quality. Lovely peaceful location in the countryside but easy to get to local towns and beaches. The hotel felt a bit soulless at times, partly because it was so quiet. It felt like there should be more going on or more things organised but there was little information about what the hotel offered (no general guide in your room, for example).The service was laid back, which was good, and most people were friendly and helpful but it lacked 5 Star attentiveness that we've experienced in other resorts of this calibre. It's like 5 Star but you're left to your own devices, so if that's what you're after it's great.
The staff were lovely and extremely helpful. Our apartment was beautiful and very spacious. The pool and gym facilities were excellent as was the spa. Would definitely return there. There should be a shuttle bus available to bring people into Carvoeiro. The cost of taxis certainly added up after a week. While the apartment was cleaned daily nobody wiped the surfaces and we had to ask several times for dishwasher tablets.
swimming pool, and the cleanliness some kind of transportation between hotel and village woul make thing easier
No TV and telephone in the room, so there is no possibility to contact reception in case of need. The bathrooms are old and some of the apartment are located very far from the central structure and restaurants, making a car indispensable. One day we came back to the hotel and found the window opened, but nothing was stolen. We suppose that the people of the maid service forgot to close them when leaving the room.
We stayed in the upper part of the complex where the pool area was much quieter. Lovely pool, lovely surrounds, great place to relax and enjoy the sunshine. Reception staff very helpful. Italian restaurant very nice and very reasonable. Main pool bar was much better equipped than the one we stayed at. Cleaners came every morning at 10am. Not what you want on a relaxing holdiay! But they were very nice.
The relaxing atmosphere and the helpful staff at the reception.
i found the bungalow we stayed in to be very outdated and in need of repair and bringing up to date this included all the appliences etc !we paid 141€ a night and feel the it was worth no where near that price , we looked forward to coming and found the weekend was ruined due to being placed in this bungalow .There were many things negative ie cracks and general appearence and dacor were extremely outdated ,appliences not working or hot to touch (fridge )therefore dangerous ,lack of utencils and items like dustpan brush , cups , etc ,no tv (after what we paid and also having young children )and probably the worse of all which ruined our weekend completely was waking up on our last night to hundreds of ants in bed ! as above !and when we complained at receptoin about the appliences we told they were fine i have never come across a kettle that boiled and not switch it self off therefore dangerous or a fridge that was hot to touch on the outside of the door and rubber sealing oor !
We thought that the accommodation was very good and good value.We liked the location of our room near to the pool.The stay were very helpful and friendly, especially Richard who works in the bar. It would have been useful having a phone in the room
The hotel was very quiet and clean. Room very spacious.Excellent place to relax. There was no tv in room.
the beech and town were great nothing
Strålande läge nära havet med fin strand. Fin inomhuspool med 31 grader i vattnet. Mycket bra o god frukostbuffe. Onödigt dyr roomservice. Myror på rummet och heltäckningsmattor som på många ställen blir ofräscht. Svårt att hitta till hotellet !
Läge ,vänligpersonal poolresturangen något dyr,kvinnlig hovmästare något nonchalant
hotel was of a very high standard and we were very well treated by the staff. not really
Well kept hotel and equally smart guests. Excellent food & beverage. Interior decor style needs updating.
The variety of facilities, the high standard, the staff, and the wonderful gardens. Beds could be better. Do not like two singles pushed together to make a double or king. Need better beds.
In addition to the above, I liked the peace & tranquility & space in general, in particular the spacious grounds, gardens etc. I was disappointed with the quality of furniture on my balcony given the fact that I observed furniture of quality in similar suites where I was based, furniture on my balcony was that of a 1 or 2 star Hotel, I have already indicated my disaproval on the personal questionaire at the Hotel, I would at some stage like a report directly to me regarding the unsuitable furniture on my balcony, I stayed in 7 Oasis Parc at the Hotel.
We were impressed with the staff who were very friendly and helpful. They have a lot of repeat clientele for that reason The Hotel has a few restaurants to choose from so you can choose to dine in any one of them. We liked Arte Nautica as it is on the beach in Armacao de Pera - stunning location and brilliant fish, or you can have a snack The location isnt so great as it is out of town. If you are not mobile you will need to hire a car or take a taxi which are cheap and plentiful. The staff seemed to push their very expensive New Year dinner and there wasnt much choice. to dine elsewhere. They also naughtily put the costs of two New Years dinner on our bill when we hadnt even booked or attended the event which goes to show that behind the staff smiles there is the pound signs motive to make as much money as possible from their guests! We were not convinced the hospitality was genuine for that reason especially when the staff all repeated the same sentence - is there anything we can do for you. It seemed they attended a management school and were taught to say that
Variety of restaurants, quality of food, amazing beach with beds and professional level of SPA. Servants in the restaurants expressed quite strong dissatisfaction if the tips were less than 10 %.
Everything was brilliant,with the exception of below. Food was not up to a good standard, but was not overpriced.
excellent service by staff, beautiful grounds, private beach & overall pleasant ambience. Good buffet breakfast Forget the bar snacks - both too expensive and very poorly prepared. The main restaurant was acceptable - just. The food was OK but not exceptional however the prices were very high. You can easily find a better dining experience outside the hotel so only go to this restaurant if you really don't want to leave the hotel surroundings.
Pool området var helt underbart. Frukosten samt personalen vid frukosten var underbara. Vi åt även en medelhavs buffe en kväll och den var jätte bra. Dock var det enda gången vi åt middag på hotellet. Receptions personal var fruktansvärd, de var otrevliga. Rummen höll absolut inte 5 stjärnig klass. Servicen var absolut inte 5 stjärning. För mig var det endast pool området som gjorde att man kan klassa detta som ett 5 stjärnigt hotell.
Hotell med klass. Man märkte verkligen att man bodde 5 stjärnigt.
The villa had very very old and crappy furniture, the sofas were very dirty, the floor was not clean and there was dust lying in every surface. The blankets and sheets smell musty and one of the beds was broken. There was a tiny TV in the living room with very poor signal. The cooker in the kitchen was very old and did not work properly (too slow). To make everything worst on the first day there was no hot water (solved after a couple of hours) and on the second day there was no water at all (repaired after some hours of waiting). We got to know that there are some villas renovated however we got a non-renovated villa and the overall experience was terrible. I would have better conditions in a camping site.
Nice staff, beautiful enviroment, parking very near from the appartment. Not very efficient staff at the restaurant, shabby mini market with no basic products like milk, we did not find another supermarket near the appartments, in the kitchen there were some useful utensils missing.
Brilliant resort, unfortunately no a/c available
I found the manager and staff very friendly. The manager in particular tried very hard to be helpful at all times and was particularly friendly towards the children. The beaches and caves were well within walking distance and despite being at the peak of the holiday season it there were sufficient beaches not to be too crowded. One of the more refreshing aspects of the holiday, however, was that the hotel had a fair mixture of French and Portugese guests as well as the English The hotel would have been better improved if the rooms were air conditioned.
nothing very old furniture, towels, pillow, almost every thing old and the worst one is the dirty sofa, Small old cheep TV has 3 local Chanel, no Internet.the address is good for local or some one have been their , my GPS could not locate it i had to spend time and money asking for help
location excellent staff very friendly accomadation very clean close to beach highly reccommended very noisy fridge in our room 2607 kept me awake most nights it was reported clean towels should be available every day
The sea view. The beds were more suitable for children. A full size single would be a bit more comfortable,especially if staying 1 or 2 weeks.
It was our 1st time in this hotel and we were given the room asked during the booking. The room had a stunning view of the beach and the hotel is very close to it. The apartment itself is well equipped and that's very good for people (like us) that want to cook something nice themselves, instead of going out for lunch / dinners all the time. Overall the experience was good and we would return again for sure, if staying around this area. A couple of things in the snag list. :) There wasn't washing liquid in the kitchen. This is not very nice for people staying just for a few days, as if we go in the supermarket, such liquid comes in in big bottles only and it doesn't make sense to buy it. I think this is in the interest of the hotel as well. We wanted to keep things tidy (mainly when leaving), but there's no way to wash pans, cutlery, etc... without a small sponge and some soap. Another issue was the bed, as it was pretty noisy, but it wasn't uncomfortable.
we were central to everything and it was so quiet
location they offer appartment for 3 people but beds were awfull
Fantastic location and cleanliness of the building and our room which was sea view on the 23rd floor with balcony. There was no phone in the room. had to go all the way down to the reception from 23rd floor to answer phone late night.
The apartment's location was great, clean and up to date. Easy to find, very close to the beach a local shops. In suite laundry and kitchen were great for the few days we were there. Great value. Suite was easily big enough for 4 people. The hot water tank was quite small, and we could barely get two reasonable showers on a single tank. Not a big deal, but the pool was not yet cleaned for the season.
Great location, half a block from the beach, restaurants and grocery store. We were first given a room on the 3rd floor but asked for a higher floor and ended up with a 24th floor ocean view......fantastic view. Directions could have been better and beds were very hard.
The location is excellent, very close to the beach. Unfortunately, we stayed on the 4th floor, and the view wasn't spectacular. The apartment was clean and was big enough, only that didn't have any pot or pan, so basicly either you buy them or you don't cook, also the beds were quite uncomfortable. The pool is nice facility. In any case, I think it is quite expensive to pay 100€ so not good value for money, besides I had to pay all my stay at arrival, even before seeing the appartment first.
very close to the main strip a little dated
Fint stort poolområde och nära till strand, butiker och rest. Bra med nära parkering. Rummet rymligt och bra balkong. Mager/snål frukost! 2010 ska hotellet kunna fixa att internetanslutningen i lobbyn funkar! Lite läbbigt med heltäckande matta i sovrummet. Brummande kylskåp.
Nära till utmärkta stränder och resturanger. Fina promenad stråk. Perfekt för avkoppling. Svenska charter kanske?
Frächt, nybyggt hotell. Nära havet. Ligger perfekt i slutet på shopping/restaurang- gatan. Trevlig hotell- frukost. Vår dotters säng hade ingen bäddmadrass !!?? Vi lade dit en filt som vi vek ett antal gånger (den var stor) så det fixade sig hjälpligt.
Riktigt fint hotell som jag skulle kategorisera som lyxhotell. Hotellets läge är perfekt nära stranden på strandgatan med alla mysiga restauranger! Vi firade vår bröllopsresa vid detta hotell och hotellet var verkligen en positiv överraskning! Vi hade en sea view suite på sjätte våningen, och trots att jag reser mycket från jobbet har jag/vi aldrig haft så fin och skön utsikt! Billig parkering i parkeringsutrymmet under hotellet är ett plus om man har hyrbil. Rekommenderar varmt detta hotell till alla! Frukosten var helt OK, men kändes efter några dagar som väldigt enformig. Så efter en vecka blev urvalet ganska trist. Därtill saknades grönsaker vid frukostbordet. Mer variation och grönsaker så skulle det ha varit riktigt toppen. Pool-området är aningen litet, även om vi aldrig utnyttjade det, då stranden är riktigt intill!