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The hotel is very nice service is very good I styed i4 nights in 3 rooms reasons first room smelled very bad when complained they wrier very good and moved me to a suit which the air-condition was not working when complained first night they fixed only the one in the living room and not the one in the bed room, we came late that night and had to sleep in the living room as bed room was hot as he'll next day early we went diving and when back complained again about the air-condition the reception said it's Sunday why you did not tell us early as I we don't have now one to fix it, that is when I got real mad and told him this is 5 stars hotel not 2 any how they send a tecnition and he said yes it's not working and I can't fixed it then they moved us to another suit.
the staff were professinal and kind.the golf club noted it was my wifes birthday and organised a bottle of champagne for our room.It was such a nice gesture,,thankyou once again. we own an appartment in playas de las americas but will always spend a few nights at the villa cortes on our visits from now on.we are thinking of our daughters wedding reception to be held at villa cortes next year.
Very pretty place, very clean, great location.
Everything, it's so unique, nothing like the numerous old fashioned 'block' hotels in the region. It's very colourful and imaginative, there's so much attention to detail. It's a proper 5 star. The staff are really friendly too and always have time for you. There were lots of rich looking people strutting about the place which is not something we're used to but it was fun staying there. You would have to be very spoilt to pick any faults
We liked the welcome. Beautiful facilities and a very attractive property right next to the ocean. It was great to rest by day and night to the roar of the ocean waves. It was unfortunate that on Feb. 22 the spa, steam room and sauna were not functioning at 100%. The pools were cold and although the staff turned on the sauna and steam room, it appears that the steam room valve was not working well. This was a let down because it was our last full day at the hotel. We had several great meals at the restaurant but on the last night (Feb.
The location close to the beach The hotel claimed to be fully booked, but there was only one or two couple at the swimming pools. Where were all the people ?
Excellent service - seaview - and the fact that the hotel is a reasonable size compared with other hotels in the nabourhood. no....
Hotel itself was excellent, brilliant location, room clean, overall very good hotel, let down by very minor things not normally associated with 5 star hotels. Minor things such as maids entering rooms even though do not disturb sign on, whhen arranging transfer to airport being told when it was best time to have car as opposed to the time we actualy we wanted
Location was perfect staff excelent None
Good location (at the beach) and the service is very good.
There was excellent apartments and exterior of the hotel. Pretty good service. Very quit and luxe hotel Waiters demonstrate that they are waiting for tips, slow service in restaurant.
hotel very stylish and relaxing, staff extremely friendly and hotel in a great location.
The attentive staff,the ability to use the pools etc in the other hotels in Mare Nostrum, the proximity to the beach and many luxury shops On first arrival it is not easy to find the main entrance.
It was quiet ,relaxing and elegant.The room was large and the terrace wonderful.Will stay there again
Cozzy intimate atmosphere, perfect for honey moon as well for romance and holliday for two. Well placed near the beach yet discreet, hidden from walkers view. Original ideea to have your own room pool. Breackfast divers and gourmet. Compliments for the chefs. External window fasade should be cleaned of dust.
russian-speaking guest assistance service
Excellent hotel with good selection of restuarants, nice pool area and friendly staff! For the price paid & star rating I would have expected; - 1 - internet access in the room - 2 - more/higher grade Audio & Video equipment (no radio, cd- or DVD-players and an old 22-inch tv) - 3 - Mineral water or a bottle of wine and/or fresch fruits etc to be in the room as a welcome gesture on arrival!
Breakfast buffet and the spa. Non-functioning portions of the spa circuit, lack of transparency of the in-room international phone rates.
Location close to the beach, restaurants and shops. Room little bit old fashioned, long way from reception.
everthing was perfect
lovely room with jaccuzzi on the deck, close to the beach sterile anonumous athmosphere
Excellent service, quiet, comfortable and well located.The Feista held on Thursdays was entertaining. The public areas are overstyled!
Located as close as possible to the excellent beach. I am happy I took a room with a sea view. Free parking was also handy for me.
As a solo traveler, the comfort, the location, the security and english channels on the tv were important. I enjoyed my stay and would go back. This hotel is part of The Nostrum Resort so Sir Anthony and Medditerian Palace are all in same complex. Glad i choose The Cleopatra, very nice hotel.
The staff were exceptional in all areas and recognising my wife's birthday and arranging a breakfast surprise just made it. The breakfast was excellent every day and made the overall value superb. We only ate in the Feng Shui Asian restaurant but it was by far the best value meal of our 5 night stay and of outstanding quality. Nothing about the hotel but watch for the prices outside! Cocktails were 6 euros in the hotel and 8 euros outside!
liked the location bedrooms need to be upgraded and suites are small
Good location beside the beach. Nice breakfast. Having to pay for gym and room safe
All the staff were so obliging and helpful - the facilities were excellent and the food was great. The bed was very hard and I found it difficult to sleep on it. By the time the week was over my neck and back were very sore.
It was quiet. Great value for money. Loved the padded matressed sun beds. Also great to have 2 sunbeds on the balconey. No iron despite saying on website you could get one in reception which resulted in me having to buy one. We Arrived at 2Am due to 2 hour delay at airport and despite ringing the hotel beds for the children were not ready and they were exceptionally hard.
I love the open air hallways and the outstanding staff - they are very helpful and friendly - from the cleaning staff all the way up to the managers. No real complaints - some of the shopping units were empty - this was a pity. They should offer local shops a 'free' day or night where they could come and use the units for free to promote and bring awareness of the local shopping area.
I throughly enjoyed the pool/decking area on the top of the hotel it was very relaxing and peaceful, just what the doctor ordered.
Being able to choose location of room
Very comfortable hotel, great value, location
Truly a grand, impressive entrance and hall. Spacious rooms, comfortable.
room size and cleanliness too impersonal
efficiency of staff
We enjoyed our stay here. Staff were very friendly and helpful. The hotel is also very clean and at anytime of the day you can get a sunbed. Poeple who reserve beds are in for a shock as the hotel lifts all towells and belongings from unoccupied beds - very relaxing holiday indeed. My down side was the food. I am really glad we were bed and breakfast only as the breakfast was a big let down and speaking to various people around the hotel the food in the evenings was not of 5 star standard. 1 couple said they have eaten out all week as the food was terrible. Five star - I don.t think so I would grade the food side of the hotel a poor 4 star. The hotel room should also have tea making facilities in the rooms.
The hotel was as advertised and an enjoyable experience. You had to pay into the hotel gym. This is not what you expect from a 5 star hotel and seems a cheap attempt to get extra cash out of their guests. One expects a hotel of this size to have its gym available at no cost and indeed, I have not come across this before. Also, the choice of food available, esp in the evenings, was limited with not much variation.
läget, personalen, hygglig standard nej
Serviceinriktad personal, stort poolområde Saknade kylskåp på rummet
Väldigt trevlig personal, rent och fräscht, bra mat Tennisbanorna behöver renoveras, speciellt nätet på banan, i övrigt var allt utmärkt
Det var en underbar vistelse och hotellet motsvarade alla våra förväntningar. Hotellet håller högsta klass och maten på hotellet likaså. Rent och snyggt samt mycket god service. Bästa läget. Nära till Shopping och stränder samt nöjesliv. Nej
Vi bytte omgående hotell, det var ett otroligt buller, med högtatale som spelade till kl 03.00 varje natt, spring skrik och smällande i korridorerna. Det verkar som hela hotellet bestod av festprissar, dessutom mycket porr ställen direkt utanför dörren, inget för en barn familj!! Personalen var otrevlig i receptionen, snorkig och inhte service minded alls. Jag kan bara avråda alla från att bo där!
snabb och effektiv service onödigt dyr pool-bar
Det mesta var bra och bra mat hade halvpension, men kockarna kunde inte tillaga maten på ett bra sätt De borde lära sig mer hur man lagar mat då rårvarorna var utmärkta. I övrigt mycket bra Negativt var det mycket störande ljudet från närliggande ungdomsställen som spelade till kl 6 på morgonen Annars måste jag säga att bokningarna genom Er fungerar bra Vi har bokat många gånger hos Er kanske 20 -30 ggr nu Personalen i receptionen var i de flesta fall mycket bra Min fru är en Melia hennes eftenamn är från Ireland Se ovan Inget dåligt direkt på hotellet Jo en liten sak var bara en kontakt i väggen i hela rummet och den var till TV-en drog man ur den tappade tv en färgen som jag inte kunde återstålla då hotellet hade en speciell dosa
Bäst var läget och poolområdet samt personalens positiva attityd till kunder och arbete. Illa är ett starkt uttryck men vi var något missnöjda med rumsstorlek, skiljeväggen mot grannbalkonger och den smutsiga klinkkerbeläggningen vid poolen. Dessutom bör rumspriset inkludera kylskåpsnyckeln.
Utmärkt läge, bra service,hög klass Nej
Vänlig personal, bra service i barer och restaurang. Utmärkt pool och trädgårdsanläggning, snabb och effektiv in- och ut-checkning.. Städningen, tog vissa dagar mellan 5 och 10 minuter.
Bra läge, bra mat, bra poolområde ! Att behöva kvittera ut fjärrkontrollen till TV;n är ett mycket märkligt system ! har aldrig varit med om det tidigare, och då har jag ändå rest ganska mycket, varför detta system ??
We like everything except the mattress The mattress
nice place, several pools, meal, clean and cosy rooms
nice peaceful and quiet with plenty of space in and around the pool area with nice helpful pleasasnt staff rooms are positioned like apartment blocks with some noisy dutch children playing football in among the grassed area causing damage to plants etc no respect to others should be a safe childrens sport area and signs showing no football rooms are very good but not 5 star food very good and entrance hall spectacular and worthy of 5 star
top class kids club. very relaxing stay no magners / bulmers
Location Kids prefered facilities at the Iberostar Costa Colero , needs more for children , playpark ?
The location is excellent, the staff are great and the hotel is lovely
Location and accommodations. Willingness to help out and accommodate problems. Bad room location at first, other information in reservation was not known to all hotellpersonal at first.
The saltwater swimming pool was excellant and the reception staff were very helpful and efficient. The spa was very good and value for money Restaurants were very poor quality for evening dinner. restaurant staff were courteous however they were very badly trained. not what should be expected from this class of hotel. There should be a business centre facility. I had to use the reception desk for some urgent business.
Vänlig och hjälpsam personal, trivsamt, fick dubbelrum vid bokning av enkelrum, rymliga rum, rent o fräscht, fick balkong och fönster mot havet vid bokning av standardrum, god riklig och varierande frukost, väldigt mycket för pengarna! Oerhört nöjd, kan tänka mig att komma tillbaks. Sängen var hård, maten något smaklös.
The choice of food at breakfast and dinner was excellent. Very attentive, hard working waiters. The hotel has bright and spacious puclic areas. There was good entertainment for families. There are not really enough lifts for the number of people staying in the hotel. Bedrooms could do with a refresh.
The room was basic but the hotel was excellent, half board was a good deal and the food choice very good. The hotel was in an good position for the beach, bars etc. None
Breakfast, pool area, location. Rooms a bit outdated, elevators hard to catch.
Nice location, beside the beach and promenade, friendly staff, nice breakfast and super view from our 8th floor room.
The breakfast buffet was very large. The view from the room and location were ideal. The bed was a bit stiff.
you could get easy from the airport to the hotel,it was very close to the beach, it had a very big restaurant with a good program, outside the hotel is the meeting poit for many trips like Jungle park, San Miguel Castel,etc, tv channels in 4languages english,german,italian,spanish the furniture and the painting in the hotel room are a little too old, and this was unpleasant(I speak on the behalf of my room)
We have stayed there often in the past and really like the warmth and professionalism of the staff Some facilities could benefit from a "face lift"
The location near the beach was excellent. The food was varied and delicious (we had halfboard). We also liked the active animation-team and the entertainment (for both kids and adults). The much-needed airconditioning did it's job perfectly during the hot weather. The room was big enough and kept clean, it also had a nice seaview from the balcony. And last but not least - the staff was very helpful and friendly. There's nothing really negative to say about this hotel. Maybe the fact that the drinks are a bit expensive at dinner/in the bar.
This is an excellent hotel in an outstanding location in Playa De Las Americas. Situated right on the beach, we used the small beach right outside the hotel a couple times, even though the shore was a bit rocky. A nicer, larger beach can be found on the other side of Puerto Colon, known as Torviscas Playa. The food was very good, and the selection was absolutely huge, although I have had better food at other resorts. There is certainly something here to be found for everyone. I had requested a room on a higher floor to avoid any noise that may occur at lower levels, and they accomodated my request with a nice 10th floor room with a beautiful view overlooking Puerto Colon, Torviscas, and the sea. All hotel staff was very accomodating! Hotel room was a bit small and out-dated, and in need of remodeling. Beds were very hard.
Hotel very nice and in good location. Food really nice with plenty of choice. Two big swimmingpools and well equipted new gim. Very friendly animation team (international). Rooms furnitures quite old...and I would say the same about other hotel guests;) 70% of all guests were over 70 years old..mostly British..In the morning they booked best places near swimming pool (thou it is not allowed) and spent there no more then 30 minutes in the afternoon...Slow lifts especialy during meals..better take floors 1-3 and use stairs if possible.