Hotell i Asheville nära Thomas Wolfe Auditorium

Hotel is old and needs updating. Overpriced. Bed was the worst we had ever slept in. TV didn't work. Room was noisy. We were on the 6th floor and could still hear anything that went on in the street. I would not recommend this hotel. Worst part was when I told the front desk about these problems they did not seem to care.

Location is great, staff are very helpful. Fabulous location if you want to walk into downtown Asheville. However it's not as nice as the normal 4 Points - everything is clean but a bit outdated.

It was in a good location to walk to downtown restaurants and breweries if you enjoy the hippie scene that downtown Asheville has to offer. The fire alarms went off in the middle of the night on and off for an hour. When I called the desk to ask if there was an emergency the concierge seemed oblivious to the fact that it was the middle of the night and all of the guests were being woken up by loud alarms. He was entirely unapologetic-- and there was no emergency. Every time I was about to fall back asleep the alarm went off again. Not what I'm looking for when I'm on vacation.

The room was clean They mentioned the free bottle of water in the room....hopefully that is enough because there isn't any more anywhere. 1 floor has vending, almost everything sold out. Also shower didn't work right. Not the worst by far but definitely way too much for what you get.

The site is a step down from a Hampton. It's liveable but basic in all regards. Clanking noises all night, I think from pipes. Water took no kidding 10 minutes to warm up, not hot. Very very little water pressure. It was clean, cheap but I expected more in this space. Not doing a 100% renovation really hurts the Sheraton brand here. Lovely warm staff. Older building, old infrastructure. I wasn't unhappy but it could be much better if they invested in the property.

The room was a good size. They allowed pets. The crib was well built. The linens were very clean. We were put in the first room on the bottom floor. It was very loud. It was hard for our 13 month old to sleep and even too loud for us to sleep. The staff wasn't very nice. They almost seemed upset that the hotel was full with evacuees. We had to call the main number to get a group discount applied. The onsite manager had refused to give it to us.

Nice location to downtown, we were able to walk to everything we wanted to do downtown. The room was fine, however there was a load machine sound in the hallway, someone called our room thinking they were calling the front desk, and housekeeping knocked on our door at 8:30am. The curtains had stains on them making us wonder....

Our room wasn't ready when we arrived at 9 pm. Housekeeping walked in our room without knocking at 8:30 AM while we were not dressed. Then housekeeping knocked on our door again at 9:45 AM and again at 11 AM, prior to our 12 PM checkout. I spoke to the front desk and she offered me a free cup of coffee. There was already free coffee in the room. I would have much preferred to actually have had privacy in our room and not bothered by the staff. the staff was rude unaccomodating and closed the bar prior to its stated closing time. We won't stay there again despite frequenting Asheville (in the last 5 months, we have rented luxury hotel rooms 24 nights in downtown Asheville).