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New and fresh, Good location, all facilities available in house, fantastic pool area, everything 24 hour service. Not enough people at check-in / out. At our check-out 6pm there was 2 people at the counter. Same witht the cafe closest to the check-in, too few and not enough service mided staff. To be in service minded Singapore, this was different to what is usually found at this high standard 5 star hotels.
Närhet till de vi efterfrågade Frukosten var hutlöst dyr
Extremt bra service och trevlig personal.
Service, närheten till shopping, restauranger, bio mm. Gymmet var utmärkt! Sängen och kuddarna var lite i hårdaste laget men det är allt :)
Hög ambition på mat o service Hotellet debiterar serviceavgift utöver de avgifter som stod på bekräftelsen
Utsikten Alldeles for dyrt for den servicen............
5 * men billigare när man gör bookning per tel,jag är MM- club member
Rent och prydligt. Fantastiskt bemötande. Underbar frukost
Utmärkt bemötande från all personal, läget bra, nära till shopping. Att det inte fanns flera restauranger, lite med en på ett så stort hotell.
läget, frukosten, sängen, ..
fräscht rum ville stannat längre :)
Servicen var snabb. Bra med parkering på hotellet. Det är bara en sak, belysningen. Det saknas en dimmer i rummet. Och i badrummet så är det svårt att se när man rakar sig. Dålig eller svag just däe man behöver den. Minibaren eller vad man ska kalla den. Nästan tom så gå inte ut med fri minibar. Jag trodde att det var en normal bar men inte.
Trevligt hotel, vacker entre, trevlig reception och personal, rummet funktionellt, lite tråkig, men bra och rent. Nära shoppingområde. Bara hotellrummet kunde vara lite mindre tråkigt. Kände mig lite hos mormor. Kanske lite frächare färger?
Centralt hotell med hög standard
The location, and very pleasant staff
they had an event at the pool saturday night and the entire sunday the pool was closed. reason: glass breakage... which is legitimate.. but only a reason to max close the pool until noon and have it back in safe and clean condition for aster lunch.
The location is so good. Staff is so helpful, courteous and sensitive. For example, when we asked the staff about the dinner firstly they warned us that the food of the hotel was not halal (islamic) although we didn't mean that.They provide everything in a hotel room that you might need.
The friendly service of all the staff.
clean, good food at restaurants,friendly staff,pool area, room of big size,staff are friendly to my children, close to shopping malls and other points of interest
Very nice view arround Marina Area and room "51 square meters" dimendions are most impressive indeed. Also their services have been not known as "Ritz-Carlton" for nothing. Actual total charge for hotel accommodation was been slightly different.
bathroom views the airport pick up didnt work, and the booking .com reservation was not available to ritz carlton on arrival
All the staff was perfect and a 5 stars service. I got a room close to the elevators, it was a bit annoying during the night.
The hotel staff were very attentive. Their club lounge is the best one that we have been too, really worth booking the room for the perks.
Still the one of best in singapore Room, view, art display, staff...
1st class Hotel with extremely freindly and helpfull staff.Perfectly positioned for everything Singapore has to offer. Loved the experience and will certainly use this hotel again. Could not find fault with anything. Excelent!
Jättestort hotell direkt intll Raffels hotell. Nära till MRT (tunnelbana) som är enkel och effektiv att åka. Vi bodde på 15:e våningen och för det mesta stannade hissen ner på våning 2, där man fick vänta på en annan hiss till lobby-planet. (pga ombyggnad). Ogillar att hotellet debiterade mitt Visa-kort 2 dagar efter bokningen eller mer än 1 månad innan vi checkade in.
Trevlig personal, bra läge, bra frukost (inte lika bra i loungen) uselt gym (bättre att inte ha gym alls när det är så kasst), tråkig pool som ligger i skugga mest hela dagen, medelmåttig lounge jämfört med andra hotell vi bott på, små rum,
Bra frukost, rent, bekvämt och ganska stort rum. Jag kan tycka att internet på rummet borde ingå i priset.
Utmärkt personal. Personlig service, vänligt bemötande, bra frukostbuffe och trevliga rum. för litet gym dock. Bra läge.
Närheten till Raffles hotell. Nära till shopping. Oproffsig personal.
Bra, låg centralt.
Eftersom vi var kraftigt uppgraderade, var vår vistelse om än mycket kort helt fantastisk. Hann tyvärr inte nyttja faciliteten som vi borde pga tidsbrist. Men vill verkligen rekommendera detta Hotel. Nej !
Too many "sorry" replies instead of solutions for numerous issues encountered during the stay. 5 star hotel brand delivering to 3- or 4- star service levels. I rave about the Fairmont Vancouver airport; Singapore Fairmont doesn't come close to meeting the perceived brand value.
I stayed in the north tower. The room was huge, nicely decorated, clean and a had great view. The hopper bus line had a pick up which was just steps away from the front door Too much air freshener in the lobby, $54 buffet breakfast and not as close as suggested to the shopping on Orchard road.
They always make me feel welcome every time I stay at the Hotel The rooms and the corridors in the north Tower need a little bit of a paint touch up.
the staff was extraordinary! The rooms and breakfast were top notch.
Great location, very large rooms and excellent value!!
I chose this hotel due to its reputation and location, centrally sited for everything and not too far to walk and as it was extremely humid whilst there. Fairmont hotels epitomise luxury and I doubt you would be disappointed. The hotel can be reached from the aiport by the MRT for $2, shuttle bus for $9 or taxi for $25 . Either choice will be quick and easy. The rooms are spacious and have all you would expect for your comfort and convenience. The hotel stands above a shopping mall, Raffles City, which is thankfully air conditioned and has a vast amount of shops and eating choices. All the staff I met were courteous and helpful. There are 2 outdoor pools and a large sun terrace as well as a fitness centre and spa. Nothing negative.
Excellent rooms, comfortable beds, good view and friendly and helpful staff I have no complaints about the hotel.
Nice environment and conveniently linked to MRT and shopping centre.
The size and comfort of the room, the friendliness of the staff and excellent service. It was in a great location. The swimming pool area and spa were very good.
Friendly welcome, spacious room, good location and quiet room at night for comfortable sleeping. Prompt service to fix minor fault with motorised draw curtains. Some furnishings showing wear and tear for this class of hotel and need upgrading. No free hotel internet computer (only hotel on our entire 3 week trip). I did have a major complaint but this will be taken up directly with the hotel not here but explains my selecting No to the following question.
Convenient for airport, city transport, restaurants, some sights, and good shopping mall. Comfortable bed and spacious room. Friendly helpful staff, from doormen and cleaners to senior staff. We had stayed at the hotel before and Drinks in bar were a bit expensive in comparison with those elsewhere.
Excellent location, City Hall MRT is right next to the hotel, and is within walking distance to the CBD and interesting night spots. Very well connected by underground links and malls to the main shopping areas. Very nice rooms, and the executive floors are nicely self contained, with its own gym and restaurant.
Worn out furniture, my room still have non empty trash cans with trash left from previous guests. Low water pressure from shower; called hotel to ask for maintenance to repair but no help and no one care. Horrible breakfast! Long lineup to enter breakfast area each morning. Often out of foods in buffet tables.
The location is very good. Free wifi only for one device, and no free wifi even in public area such as hotel lobby, this is very ridiculous in today's world. Bathroom has some bad drainage smell. Overall, price doesn't match with what we get.
Läget och personalen.
Bra service, vänliga mäniskor med glada leenden. Hotellet fungerar utmärkt.
Personalens service/vänlighet överträffade alla mina förväntningar. De faciliteter pool/SPA/Butiker/Fitness m.m. som hotellet erbjöd hade hög standard och tillgänglighet. Hisssystemet var av någon anledning ineffektivt. Mycket tid fick användas för att vänta på hissar.
the service was perfect. Room and bathroom is beautifull. swimming pool is small and the sauna is at another level. and no smoking area for smokers.
the location, service, public areas settings and food standard rooms poorly furnished with low quality craftmanship
The pool and the service.
Friendly and very professional staff. Excellent quality of food. The Straits Club on the 4th Floor, with a library section
Resonable price with moderate service and decoration. A bit far from Universal Studios, need to walk a few minutes to reach there, but acceptable anyway. The room looks newly decorated with all basic facilities.
Clean and neat; some staff is nice though not many indeed, goog variety of food in breakfast No free wi-fi even in public area like libby or restaurant, not even mentioned in the room, though it is supposed to be a trend in branded hotel. Staff perforned checking on consumption of minibar when we were still in the room (before the official check out time), wonder if it is a hotel policy though it gives a weird and unpleasant experience to us. Not likely to recommend this hotel to others
Strategi locataion, moden Room Friendly staff n delicious food with good view. NeXT to paragon malu, takashimaya n Mandarin gallery.
Shopping at nearby store/mall and walking along the Orchard St specially at night. Probably the elevators because you need to transfer to another elevators to reach 5th to10th flr., however the hotel are very good in general. The location and staff are excellent.
Hotel staff were exelant , location is the best Club room to be more comfort
The design of the building and location Turn down service didn't have chocolates, sometimes the bathroom wasn't cleaned properly, minibar charged when food wasn't taken
The breakfast was fine. The service attitude of the hotel stuffs are sucks. Not polite at all.
The location is fantastic. All flagship shopping venues in Orchard are well within reach by walking. Room is excellent. Buffet breakfast was awesome! I would appreciate a slightly bigger room size.
good location for Orchard Road shopping quiet expensive, very busy and rooms are claustrophobic
Mycket trevlig personal Det är helt otroligt att internet inte ingår år 2010, därför kan jag inte kryssa i Business i frågan ovan.
Practically all is OK. This is probably one of the best in Singa allover.
Bra service, frukost och mycket trevlig personal. Bra klass på hotellet och mycket väl värt pengarna. Nej
Kan inte bli battre. Hall denna niva och priset helt ok.
The service by the hotel staff was impeccable. Amonf the best hotel experiences I have had anywhere. The fitness center was very good, but not up to the standard of other Intercontinental Hotels I have visited.
No free WiFi , the decorate getting specially floor , carpet and bathroom .
Location is great! Breakfast buffet is fabulous! Overall value is reasonable! The facility seems old, but it doesn't look bad. Pool is small, but it was ok for kids.
Friendly staff and nice ambience I stayed on the 4th floor where there was a little garden. I noticed ants crawling into my room from there. This is unacceptable.
the scale of the room is good there isn't
room was very comfortable, the gym friendly and good pool. long time to get case to room on arrival. seems this is often the case in hotels. in future will carry case to room.
The staff were nothing short of exceptional - the best I've ever experienced. Lack of in-room wireless internet connectivity.
Perfect location, size of the room, cleaniness and the tempreture control of the air-conditioning is very efficient and easy to operate Swimming pool is small in relative term when compared to Stamford, Conrad and Ritz Carlton in Singapore
Easy use of the club lounge. sound isulation.
They were able to relocate me to another room when I requested. The original was too noisy as it overlooked Bugis market. Very comfortable bed and wonderful sheets. Gym sightly disappointing. Would have liked the option of scheduled exercises classes like the hotel I stayed in in Hanoi.