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The hotel was very well situated and very clean and comfortable The service in the bar and the resturant was very poor and very slow due to a severe shortage of staff, we also found the bar very expensive and were being charged different prices every time for the same drinks.
car parking facility was too small. On the first night the hotel carpark was full and we drove for 1 and a half hours to find another overnight one. We had to get a taxi back to the hotel.Simply ridicuolous! We are frequent travellers and have stayed in numerous hotels around the world and in all that time I have never stayed 4 * and not had some kind of biscuits with the tea &coffee facilities which only had a enough milk for 1 cup each in the morning. Long queue of people as we checked in with only 1 desk open even though there was staff present.See trip advisor for comments.
Rooms were lovely with great views over the city.
Close to city centre Lack of parking, all nearby car parks full, including Joihn Lewis. Overheard other guests bitterly complaining about this situation.The hotel is not cheap to stay at, one would asume that an there would be an arrangement in place.
The room was lovely, plenty of room and the breakfast was excellent.
Very good but slightly expensive.
Room fab, breakfast / eating area fab, hotel generally nicely laid out and very modern. Queuing at reception to check in. Hotel should have a few more desks / staff ready for when lots of people arrive at once to check in. Probably waited 10 to 15 minutes. The price of the room!!! Very high and had no choice but to pay as attending u2 concert at Millennium Stadium. I think that the hotel would know they would be full and could have perhaps not charged the premium rate to ensure we all returned again. Now we will book up early to avoid having to spend so much money for just one night.
Location, comfort A swimming pool would have been a real benefit
The location was good for our needs.
Room had great view, really clean and well kept. Lack of beverages available in room.
Location Thick dust on closet. Poor bathroon/tub design. Mediocre staff. Unwelcoming lobby. Well below other RadissonBlu properties
Location and rooms were outstanding. Breakfast well worth the extra cost and very helpful staff. WIFI good. Parking access
Friendly and helpful staff
Excellent location, excellent service, excellent hotel
Well appointed room with all of the amenities we needed. None noted.
prompt polite service,nicely decorated room Lights in the bar were too low and made you want to sleep!
some confsion ober resevation as booked via booking.com, but staff were pleasant,confident and very efficient went out for breakfast as £15 seemed expensive.
Staff, ambience, quality and value. Ideally located for city-centre attractions Didn't find any, except a room-mate who snored heavily!
Location, cleanliness and very helpful staff. None.
Excellent check in allowed us to have linked for the family. Good breakfast but a bit pricey for a familyAcces Finding the hotel entrance by car is rather complicated
very friendly and help full staff, great location will stay there again.
Helpful and pleasant staff, good parking facilities, great outdoor area for al fresco dining and a Pims or three! No mini bar - and the mini bar/fridge was actually switched off so we couldn't even chill what room service provided.
The hotel is situated in the heart of Cardiff with easy access to the shopping centre. The hotel rooms are of a high standard and the staff are friendly.
Everything. It is a beautifully refurbished hotel offering facilities of a very high standard. It is conveniently situated in Cardiff city centre with staff who are extremely professional and most helpful.
The location of the hotel is very good and in the city centre, Near the shops and studuim. Hotel was very expensive and room was not an executive room as we paid for. Its a lot of money for a small double room with a view of a brick-wall and air-coniditioning pipework, No Bathand tiolet was rubbish aswell
Staff very friendly. Good bar. Walking distance from all attractions. Close to shops. Room was spacious and well appointed. Very quiet
Good location at fairly competitive rates. Staff were efficient helpful and pleasant.Comfortable and warm room. the price of bar drinks especially the higher quality ones was excessive.
A modern hotel close to everything. Well maintained and a friendly staff
Very nice hotel, great location, great service Tv awkward to work!
Excellent location for shopping and very good breakfast On Friday there was a party and it was a bit noisy
Room ready on arrival, early at 11.30am. Cleanliness and freshness of the room on arrival. Location is great, in the city centre, 50 metres from shopping precinct. Staff we're very attentive, pleasant and helpful throughout our short stay. Nothing.
very comfy beds nice size room. shelving was very dusty above the tea and coffee , dust on window sill and tops of draws . noise pollution from club till past 3am we were at the back of the hotel
Good breakfast It would appear we paid above the normal rate due to a Rugby International, which we were not there for
It was all excellent, from the reception staff to the room to the restaurant staff and food.
it felt like a home from home. Cannot praise enough all staff, from room valets ,waiters/waitress to floor and front of house staff!
This is a good hotel with good facilities and excellent staff.
the excelent service provided by staff the bedroom was cold.
The room was superb and situated on a high floor as requested with a view over the gardens. Very welcoming staff and we had a very good dinner in the restaurant. Lovely spacious room and lots of interesting contemporary features. Very central for Cardiff shops etc. The breakfast was not very good as it was the buffet style with little choice. It would be a great advantage if breakfast could be cooked to order.
Good staff customer care, a great swimming pool and the restaurant menu was diverse and well priced. No
Beautiful hotel with the best staff
location and friendly staff
Very friendly staff. Exceeded our expectations. Good central location. Rooms were of very high standard. Car parking very expensive.
friendly helpful staff
High standards but very laid back and relaxing
trevlig och spännande design, tyst och rymligt rum ombyggnad inte helt klar (?) saknas fortfarande en hel del i detaljarbetet, Personalen vänlig men några var okunniga (nya?), stor rugbymatch under helgen varför hela stan var full med folk - kan ha påverkat servicen.
Serviceinriktad personal som hjälpte till när vi behövde byta rum. God och riklig frukostbuffét. Mycket negativt att inte ha tillgång till parkeringsplats. Svårt med p-platser nära hotellet, de borde kunna ha några reserverade för hotellgäster.
Bra standard på rum, bra frukost, bra bemötande från personalen. Tycka illa om är alltför starkt formulerat. Två saker var emellertid opraktiska. För det första var det tekniska problem med dörren till hotellrummet, som gjorde den svår att öppna, vilket var ett irritationsmoment. Sannolikt inträffar detta sällan, och jag hade helt enkelt otur. Att receptionen inte ligger i gatuplanet, utan att man måste använda porttelefon för att komma in är opraktiskt.
Det var relativt lugnt - man märkte inte av andra gäster alls. Fast hotellet ligger vid huvudgata med restauranger, nattklubbar och pubar så var det ganska tyst på nätterna - om man stängde fönstret noga. Luftkonditioneringen fungerade bara ibland. TV-utbudet var riktigt dåligt.
Att hotellet låg mitt i centrum och det var nära till precis allt! Lyx! Sista natten var det en del störande ljud, men det är sånt man får ta för läget var ju så bra.
helpfulness of the staff
The staff were so friendly and helpful and the rooms were spacious and very clean.
The Hotel was clean and welcoming breakfast excellent and healthy, the staff were all very polite,helpful and friendly. Have stayed before and would recommended it no
A very very clean and bright warm and comfort at the top of the list. Could have a bigger public areas.
close to the stadium
location, cleanliness, value for money. queue for breakfast and then poor selection due to inability to keep up with demand.
all the above n/a
room size was good, staff were very friendly
It was a very short visit, butthe room was lovely and the late check-out time was ideal All good
Proximity to cia The rooms were cold during this cold weather. could do with an extra blanket on the bed
Value for mney clean Asked for wake up call and never received at check in was told you only had my first name and yet I had paperwork with me that you had emailed to me prior to my visit and it clearly stated my full name
Good centrally located hotel with modern, clean facilities providing all that was needed as a base from which to attend a Rugby Test at Millenium Stadium. Inadequate staffing. A single worker was expected to run the bar, take orders for the restaurant and be the sole receptionist for arriving guests. Long delays and many people gave up waiting to be served while worker struggled.
Clean, friendly and helpful staff, good food The airco did not work in our room
Central location handy for shops and restaurants. Good location for sporting events and concerts as well Noise from railway
Clean & modern, good shower, comfy beds, bar reasonably priced Only 2 small towels in room, breakfast plates were tiny
location was good. Bathroom smelled very badly of mould and mildew. Unacceptable at the price really.
Above average facilities/equipment - couldn't fault bed, bathroom, curtains Poor choice of food at breakfast, not enough tables
very covenient for shopping,theatre,rugby.staff were helpful and friendly.room was nice and quite at night. poor selection of bar products.
Location is perfect easy to go to city centre.its just otherside of Cardiff International Arena.I went to music live so easy and safety,I enjoyed very much.Room and Bathroom are really nice and clean,comfortable to stay.I really appreaciate their hospitality and exellent service.thank you so much. not really big issue but,if there is hair drier in bathroom,would be great.
Easy booking process...Excellent stay in the hotel... Excellent food...the staff went out of their way to help us when we asked about Cardiff...how to get about.. Where to go... Things to see and do...nothing was too much trouble for them...
exellent value for money and super breakfast first impressions room looks tatty,but took 3 friends and they were pleasantly surprised with comfort and overall value
Location, reasonably priced & good breakfast included
breakfast noise coming from next room stayed before no problem
The staff were friendly and accommodating. The room was clean. Only one lift was in operation at the time.
Love this hotel, staff are always helpful and the location is excellent, smack bang in the City Centre.
Location was good. Good selection of choices for breakfast. No hairdryer in room,heater not adequate.
The location was perfect; just over the road from the C.I.A which was great as we could see the gig que develop from our window! The inclusive breakfast was a nice bonus that most budget hotels in Cardiff don't offer. Our room was basic, but clean and freeview t.v was a nice surprise too. The room, although clean, has seen better days & is a bit scruffy with damaged furniture, cracks in the walls and a draughty gap between the window & floor!
very reasonable rate for a city hotel. would have liked a hairdrier in my room, not on a landing.
the bar was shut all evening and did not open we had to go to another hotel for a drink
fresh clean room good value but still had tea making facilities. Bar and reception staff friendly. hairdryer not available when I needed it. On arrivng at the hotel was initially worried about the standard as the entrance door was shoddy and would not have gone in if not pre booked. However, inside the hotel was excellent and we were pleased to have stayed there.
The hotel staff are very friendly, especially the night manager - Steve Wade. Easy check in and out system. The overall cleanliness of the hotel is excellent. Hotel is in a good location to go shopping around cardiff.
Staff were +++ friendly and helpful. Location was perfect for easy walking all around town. Clean and comfortable modern decor. Meals were good; breakfast buffet was open for early and late rises; it included quite broad and fresh selection. Easy 15 minute walk to main bus terminal (no need for cab to/from airport). Free newspaper available in morning in lobby. Small bar area near restaurant (generally quiet/civil- - not a sports bar or raucous neighborhood pub). Quick elevator service & quite halls on upper (room-level) floors. No wake-up call service (and our travel clock was broken); supposedly one could set an alarm via the TV, but neither we nor 2 staff members could figure out how to do this).
Staff were excellent, couldn't do enough to make our stay enjoyable. Room was comfortable and clean, and was above what I thought we might get. None
Staff were excellent and so were the facilities and accommodation Stone cold plates at breakfast. Not very inviting for bacon and eggs.
No gluten free food available
Great shopping facilities nearby. Car Parking - Should have discounted parking with local NCP
The bar did not stay open
I only booked this hotel as it stated parking. As anyone who works there or stays there will know its laughable trying to check in in a car when you dont know where to park. Wasted over an hr of our short visit trying to find out where to park as you need to park up to go to the desk to ask. I did send an email when I booked regarding parking and received no answer
nice location, you can walk to shooping, cinema , resturant, train station , the staff are helpfull. there is one thing new, check in by machine its amazing but i couldnt try it becuse i will pay cash . no internet free !!! and the prices for cards expinsive ( all pritish )
Helpful,friendly and welcoming staff. Good breakfast - Veggie sausage was delicious! Dispenser in shower not working + shower a little difficult to use. My booking appeared to have come up with 2 adults only. However, I'm sure I booked for children as well.
Hotel was good, staff were good We only chose this hotel because your website advertised free parking which there was not. We ended up spending more than we could have as we would have chosen another hotel with cheaper parking
Ett bra utmärkt läge med humana priser. Bra med komunikation till hotellet o nära. Maten
Utmärkt centralt läge och hyfsat billigt,bra frukost
Var nära till allting - centralt
Det var ett centralt beläget hotel. Väldigt närma stationen. Väldigt störande innerstadsljud. Visst får man acceptera visst ljud när man bor centralt men den vi sov (?) där så byggde man om en butik mitt emot och använde bl.a en elekrisk cirkelsåg från 23.00 till 3.00 .
The location is one of the best you can get in Cardiff. It was a last minute booking and I don't regret staying. Clean room, staff is very friendly, close to all shops and food. There is some mold in the bathroom and the furniture hasn't been updated since the 90's. The beds were so-so but I slept well so I can't complain too much.