A modern hotel close to everything. Well maintained and a friendly staff
Very good service-excellent cuisine-well equipped room. Room rather crowded -not much space to move.
Excellent location for shopping and very good breakfast On Friday there was a party and it was a bit noisy
Good location at fairly competitive rates. Staff were efficient helpful and pleasant.Comfortable and warm room. the price of bar drinks especially the higher quality ones was excessive.
very comfy beds nice size room. shelving was very dusty above the tea and coffee , dust on window sill and tops of draws . noise pollution from club till past 3am we were at the back of the hotel
Very nice hotel, great location, great service Tv awkward to work!
Good breakfast It would appear we paid above the normal rate due to a Rugby International, which we were not there for
The location of the hotel is very good and in the city centre, Near the shops and studuim. Hotel was very expensive and room was not an executive room as we paid for. Its a lot of money for a small double room with a view of a brick-wall and air-coniditioning pipework, No Bathand tiolet was rubbish aswell
Everything. It is a beautifully refurbished hotel offering facilities of a very high standard. It is conveniently situated in Cardiff city centre with staff who are extremely professional and most helpful.
The hotel was very well situated and very clean and comfortable The service in the bar and the resturant was very poor and very slow due to a severe shortage of staff, we also found the bar very expensive and were being charged different prices every time for the same drinks.
Location Thick dust on closet. Poor bathroon/tub design. Mediocre staff. Unwelcoming lobby. Well below other RadissonBlu properties
The room was lovely, plenty of room and the breakfast was excellent.
The location was good for our needs.
Room fab, breakfast / eating area fab, hotel generally nicely laid out and very modern. Queuing at reception to check in. Hotel should have a few more desks / staff ready for when lots of people arrive at once to check in. Probably waited 10 to 15 minutes. The price of the room!!! Very high and had no choice but to pay as attending u2 concert at Millennium Stadium. I think that the hotel would know they would be full and could have perhaps not charged the premium rate to ensure we all returned again. Now we will book up early to avoid having to spend so much money for just one night.
Location and rooms were outstanding. Breakfast well worth the extra cost and very helpful staff. WIFI good. Parking access
Rooms were lovely with great views over the city.
car parking facility was too small. On the first night the hotel carpark was full and we drove for 1 and a half hours to find another overnight one. We had to get a taxi back to the hotel.Simply ridicuolous! We are frequent travellers and have stayed in numerous hotels around the world and in all that time I have never stayed 4 * and not had some kind of biscuits with the tea &coffee facilities which only had a enough milk for 1 cup each in the morning. Long queue of people as we checked in with only 1 desk open even though there was staff present.See trip advisor for comments.
Very good but slightly expensive.
Room had great view, really clean and well kept. Lack of beverages available in room.
Close to city centre Lack of parking, all nearby car parks full, including Joihn Lewis. Overheard other guests bitterly complaining about this situation.The hotel is not cheap to stay at, one would asume that an there would be an arrangement in place.
Location, comfort A swimming pool would have been a real benefit
Rooms were smallish but immaculate and the trains were not intrusive for us., and the views good -- we could see the Bay! Location excellent for shopping, rugby at the Millenium Stadium and cultural events at the Millenium Hall and loads of cafes and restaurants within easy walk. Breakfast buffet good value and several Hen parties didnt cause any problems /noise. A great weekend, and Wales won!!!!
The building was a comercial building refurbished.The rooms are very small.Dont have privte parking. The access to the hotel is very difficult by car.Dont have a parking in front of the reception to leave the luggages.
Bra läge, schyst utsikt från rummet, fräscht hotell. Tyvärr sämre service för de pengarna man betalade, frukost och fri parkering borde ingå, internet fungerade inte klockrent. Avgiftsbelagt om man inte hann checka ut före 12. Dåligt!
Bekväma, stora rum. Fräscht. Bra med fri tillgång till gym och pool. Bra läge - 2 minuters promenad till centrum. Trevlig personal i restauranten. Lugnt. Personalen i receptionen var långsam och inte särskilt hjälpsam & serviceminded trots att det är ett högklassigt hotell där man väntar sig betydligt mer. Hade kanske också väntat mig lite fler nyttigheter på frukostbuffén eftersom det trots allt är ett spa-hotell.
It was booked by mistake due to not realising that there was more than one Radisson Hotel in Cardiff. We were going to the CIA and booked hotel because we believed it was next door! However, used taxis back and forth. Hotel staff very helpful with booking taxi. Rooms modern and perfectly good for a one night stay. We had no complaints regarding actual hotel other than it was in the wrong place!!!! (My fault entirely!) Bar was closed on return to hotel. (midnight) Several staff in reception and it would have been a nice gesture if they had offered to open the bar for us to have one drink. Also, cleaning staff were very noisy in the morning considering the rooms did not have to be vacated until 12.00pm.
Polite helpful reception staff
The hotel room and bar area were pleasant and airy. Hotel was busy given the international event in town but the staff still found time to answer my questions. Room heating was awful. From one extreme of freezing to unbearably hot due to the type of heating system being unable to find middle ground.
The staff were always willing to help.Very professional.
pool facilities for the children food was not very good Breakfast should not be could hours before on mass well that was` the impression
although the staff were very helpful when we asked for things, the extra customer service care was just not there. We had expected that little bit extra, to show that the customer in a hotel is what the staff's priority should be.
close to city center
The staff were friendly and the beds comfortable. The rooms were of a decent size. We booked 2 rooms and my parents room had no hot water at all. However, they did get back some money for this inconvenience. There was a lot of noise late at night from other guests on our floor. The hotel is very tired looking and needs refurbishment. The breakfast was uninviting, not very well laid out and a poor choice compared to other hotels I have stayed at. The service at the table was poor.
Although the heating was not working in our room the staff were quick at providing a s-pare radiator I found thr room and corridor very cold. The heating did not work to start off.
Serviceinriktad personal som hjälpte till när vi behövde byta rum. God och riklig frukostbuffét. Mycket negativt att inte ha tillgång till parkeringsplats. Svårt med p-platser nära hotellet, de borde kunna ha några reserverade för hotellgäster.
Att hotellet låg mitt i centrum och det var nära till precis allt! Lyx! Sista natten var det en del störande ljud, men det är sånt man får ta för läget var ju så bra.
Bra standard på rum, bra frukost, bra bemötande från personalen. Tycka illa om är alltför starkt formulerat. Två saker var emellertid opraktiska. För det första var det tekniska problem med dörren till hotellrummet, som gjorde den svår att öppna, vilket var ett irritationsmoment. Sannolikt inträffar detta sällan, och jag hade helt enkelt otur. Att receptionen inte ligger i gatuplanet, utan att man måste använda porttelefon för att komma in är opraktiskt.
Det var relativt lugnt - man märkte inte av andra gäster alls. Fast hotellet ligger vid huvudgata med restauranger, nattklubbar och pubar så var det ganska tyst på nätterna - om man stängde fönstret noga. Luftkonditioneringen fungerade bara ibland. TV-utbudet var riktigt dåligt.
trevlig och spännande design, tyst och rymligt rum ombyggnad inte helt klar (?) saknas fortfarande en hel del i detaljarbetet, Personalen vänlig men några var okunniga (nya?), stor rugbymatch under helgen varför hela stan var full med folk - kan ha påverkat servicen.
It was a very short visit, butthe room was lovely and the late check-out time was ideal All good
The staff were so friendly and helpful and the rooms were spacious and very clean.
helpfulness of the staff
all the above n/a
A very very clean and bright warm and comfort at the top of the list. Could have a bigger public areas.
Proximity to cia The rooms were cold during this cold weather. could do with an extra blanket on the bed
room size was good, staff were very friendly
The Hotel was clean and welcoming breakfast excellent and healthy, the staff were all very polite,helpful and friendly. Have stayed before and would recommended it no
location, cleanliness, value for money. queue for breakfast and then poor selection due to inability to keep up with demand.
close to the stadium
Staff was very friendly helpful Located at the back of the Hotel was the football stadium which was quite noisey in the early morning.
It was central and close to all the places we wanted to visit and was easily found from the motorway. No biscuits on the tea and coffee tray.
I like the service, breakfast, free drink (as priority club member), promotions spilled out rather than hidden, fleibility to cancel and rebook my room with pleasure (It was a big problem for Novotail London by Accor group & they charged me 130 pounds for nothing) These people are good and I will go again. They gave us the park view (Best view). Small room (hotel was fully booked so no chance to upgrade) The bed was just enough for one person as booked. I don't mind small rooms when service level and respect are high.
city centre location easy to find
The breakfast was very good and the staff extremely friendly.
Location was perfect as we were going to the Milenium Stadium. Easy to find and ideal having parking on site. Close to all the shops and Castle.
The only thing I liked about the hotel was the locataion The fact that we were woken on Sunday morning by workers erecting scaffolding on the outside of the hotel. The noise from the bar next door to the hotel, even though we were on the second floor we could still here it at midnight.
The Location, only a minute away from the city centre & right by the Castle & Bute Park. Also every easy to get to.
The front desk staff was responsive. The location of the hotel is a plus. The flush wasn't working properly; one has to flush 2-3 times before it worked. There was music from bar downstairs, which I could hear till ~12:00. This affected my sleep on the first night. To be fair, I'dn't complained to staff about these two, but I think, they couldn't have done much about the music-from-the-bar-part. Otherwise, the room was quiet, cosy, and comfortable, although small (have stayed in Cardiff at other hotel with bigger rooms for less price). The per night room price was expensive (but could have been because of the Rugby game on Saturday), that's why poor value for money.
Comfortable and helpful staff
freindly staff, helpful, the halls and corridors were clean and luvlly and warm. the temperature was -6 at night and 0 day time, so the room was freezin, the heating system does not work well, did ask reception, but the temp 28 did not seem to blow out hot air. we had to put the bath towels on top of the duvet and slept with extra clothes on. i think with better heating yr hotel would be very good. cannot recomend this hotel at moment until yr heating system is improved upon.
Comfortable and all of the rooms we booked were near each other. Cost of breakfast is high considering the room prices are also high due to the rugby game.
Everything ... it was wonderful!
No room service available
Nice light rooms with good facilities.
the staff were very helpful and the food in the restaurant was lovley we found the room cold.the price of breakfast was very expensive for people who just wanted some toast and tea
The room and view was excellent I think it would have been nice for breakfast to be included in the price
Large rooms, comfortable beds, good shower, air conditioning, very clean. No
convenience for cardiff bay, parking facilities included in room rate suite was extravagantly large - could have been better utilised as a single and a double room
It was only recently re-opened so everything was new as it had all been done out. Everything was very good quality and beautifully done. They were very helpful and even booked us a taxi. The breakfast was excellent too. Would recommend it and would stay there again. Nothing
Our stay at the Dexby was lovely & I would definitely look to stay there again next time I visit Cardiff. The rooms had obviously been recently refurbished and everyone was very welcoming. All in all, our stay was lovely and as it was only around 15 mins walk from Cardiff City Centre, everywhere was easily accessible.
very nice people and quiet grace fitment, great location and also great breakfast..love that^^^^^
Very welcoming and obliging. Rooms were clean and comfortable.
very modern and clean room and stunning bathroom. Very helpful landlady who recommended somewhere to eat in the evening.
it felt like a home from home. Cannot praise enough all staff, from room valets ,waiters/waitress to floor and front of house staff!
friendly helpful staff
the excelent service provided by staff the bedroom was cold.
This is a good hotel with good facilities and excellent staff.
Good staff customer care, a great swimming pool and the restaurant menu was diverse and well priced. No
The room was superb and situated on a high floor as requested with a view over the gardens. Very welcoming staff and we had a very good dinner in the restaurant. Lovely spacious room and lots of interesting contemporary features. Very central for Cardiff shops etc. The breakfast was not very good as it was the buffet style with little choice. It would be a great advantage if breakfast could be cooked to order.
High standards but very laid back and relaxing
location and friendly staff
It was all excellent, from the reception staff to the room to the restaurant staff and food.
Very friendly staff. Exceeded our expectations. Good central location. Rooms were of very high standard. Car parking very expensive.
Det var mycket trevlig och tillmötesgående personal.
De informerade om möjligheten till late check out, free of charge, vilket underlättade väldigt då väskor kunde lämnas på rummet, även avresedagen. De flexibla tiderna för frukost var super. Nej.
prompt polite service,nicely decorated room Lights in the bar were too low and made you want to sleep!
Location, cleanliness and very helpful staff. None.
some confsion ober resevation as booked via booking.com, but staff were pleasant,confident and very efficient went out for breakfast as £15 seemed expensive.
very friendly and help full staff, great location will stay there again.
Excellent location, excellent service, excellent hotel
Staff, ambience, quality and value. Ideally located for city-centre attractions Didn't find any, except a room-mate who snored heavily!
Well appointed room with all of the amenities we needed. None noted.
Helpful and pleasant staff, good parking facilities, great outdoor area for al fresco dining and a Pims or three! No mini bar - and the mini bar/fridge was actually switched off so we couldn't even chill what room service provided.
Excellent check in allowed us to have linked for the family. Good breakfast but a bit pricey for a familyAcces Finding the hotel entrance by car is rather complicated
Friendly and helpful staff
Convenient for millennium stadium
The restaurant staff were very helpful The decfinated coffee in the bar is £2.80 per cup and it was very hard to confirm it was coffee, it was undrinkable
The rooms are comfortable and nicely furnished, the pool and fitness centre is great if you want to work out or relax. The food is excellent quality, however the bar/room service menu could be enhanced with a few more options. Overall excellent value for money. The Internet is not available in all rooms. If the hotel sort this out it's the ideal location.
Stayed here many times and always found that the restaurant is excellent. When I tried to book direct they quoted a very high price in comparison, even after Ive stayed there many times before.
Value for money, excellent location Two single beds fixed together to give the illusion of one huge bed - it was so uncomfortable, especially in the middle
Comfortable room. Friendly staff. Good food. Excellent facilities. Lovely view over the lake. Problems with taxis - there didn't seem to be enough co-ordination between the reception desk & the drivers re. reference numbers.
The location,facilities, luxurious bed and very accomodating & helpful staff Carpets seen better days & cars racing in shop car parks opposite made it impossible to get to sleep until the early hours
Good location for Cardiff centre as long as you have a car. Good breakfast and pleasent suroundings
Housekeeping was poor for this standard of hotel.
Staff were always present and very helpful Room was cold as heating only activated by door card. However when raised with reception we were given 'dummy' cards
The location was great! The only problem was me & my husband had a twin room which was not ideal!! also no Bath, and the breakfast was not a great selection!
staff were wonderful not enough tea and coffee in room. did not know how to use heating in room first night so abit cold.
Excellent location at a very competetive price. Satff were very professional and helpful. can't fault it. Nothing
Convenient location for both Cardiff City & Cardiff Bay.
Room a little small when sofa bed pulled down. Would have preferred adjoining room for the children
Good breakfast, very quiet for a Sat night, comfortable, clean, pleasing decor, good taxi booking by reception Smallest/cheapest wine at bar £5, high wifi costs, car parking charge when car park not secure and car registrations not taken by reception i.e. seems that anyone could park there for free. Being billed upon booking when website clearly stated charges on departure.
Very good location for Red Dragon Centre and Mermaid Quay. Not too bad for town centre. Good car park and helpful to be able to use beyond check out time. Staff very helpful. Difficult to find initially and not easy to find way in and out. The window in our room was fixed slightly open which made the room quite chilly on a far from hot June night!!
Quiet area within 10mins walking of centre. Good selection of restaurants on the quay 10mins walk as well.Room clean and good size.Large shower for a change.Staff very helpfull.
Having to pay extra for the carpark
Staff were excellent, couldn't do enough to make our stay enjoyable. Room was comfortable and clean, and was above what I thought we might get. None
No gluten free food available
nice location, you can walk to shooping, cinema , resturant, train station , the staff are helpfull. there is one thing new, check in by machine its amazing but i couldnt try it becuse i will pay cash . no internet free !!! and the prices for cards expinsive ( all pritish )
Great shopping facilities nearby. Car Parking - Should have discounted parking with local NCP
The bar did not stay open
Staff were excellent and so were the facilities and accommodation Stone cold plates at breakfast. Not very inviting for bacon and eggs.
I only booked this hotel as it stated parking. As anyone who works there or stays there will know its laughable trying to check in in a car when you dont know where to park. Wasted over an hr of our short visit trying to find out where to park as you need to park up to go to the desk to ask. I did send an email when I booked regarding parking and received no answer
Staff were +++ friendly and helpful. Location was perfect for easy walking all around town. Clean and comfortable modern decor. Meals were good; breakfast buffet was open for early and late rises; it included quite broad and fresh selection. Easy 15 minute walk to main bus terminal (no need for cab to/from airport). Free newspaper available in morning in lobby. Small bar area near restaurant (generally quiet/civil- - not a sports bar or raucous neighborhood pub). Quick elevator service & quite halls on upper (room-level) floors. No wake-up call service (and our travel clock was broken); supposedly one could set an alarm via the TV, but neither we nor 2 staff members could figure out how to do this).
Helpful,friendly and welcoming staff. Good breakfast - Veggie sausage was delicious! Dispenser in shower not working + shower a little difficult to use. My booking appeared to have come up with 2 adults only. However, I'm sure I booked for children as well.
The hotel staff are very friendly, especially the night manager - Steve Wade. Easy check in and out system. The overall cleanliness of the hotel is excellent. Hotel is in a good location to go shopping around cardiff.
Hotel was good, staff were good We only chose this hotel because your website advertised free parking which there was not. We ended up spending more than we could have as we would have chosen another hotel with cheaper parking