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Location Thick dust on closet. Poor bathroon/tub design. Mediocre staff. Unwelcoming lobby. Well below other RadissonBlu properties
Rooms were lovely with great views over the city.
The room was lovely, plenty of room and the breakfast was excellent.
Location and rooms were outstanding. Breakfast well worth the extra cost and very helpful staff. WIFI good. Parking access
Very good but slightly expensive.
The hotel was very well situated and very clean and comfortable The service in the bar and the resturant was very poor and very slow due to a severe shortage of staff, we also found the bar very expensive and were being charged different prices every time for the same drinks.
The location was good for our needs.
car parking facility was too small. On the first night the hotel carpark was full and we drove for 1 and a half hours to find another overnight one. We had to get a taxi back to the hotel.Simply ridicuolous! We are frequent travellers and have stayed in numerous hotels around the world and in all that time I have never stayed 4 * and not had some kind of biscuits with the tea &coffee facilities which only had a enough milk for 1 cup each in the morning. Long queue of people as we checked in with only 1 desk open even though there was staff present.See trip advisor for comments.
Room fab, breakfast / eating area fab, hotel generally nicely laid out and very modern. Queuing at reception to check in. Hotel should have a few more desks / staff ready for when lots of people arrive at once to check in. Probably waited 10 to 15 minutes. The price of the room!!! Very high and had no choice but to pay as attending u2 concert at Millennium Stadium. I think that the hotel would know they would be full and could have perhaps not charged the premium rate to ensure we all returned again. Now we will book up early to avoid having to spend so much money for just one night.
Location, comfort A swimming pool would have been a real benefit
Close to city centre Lack of parking, all nearby car parks full, including Joihn Lewis. Overheard other guests bitterly complaining about this situation.The hotel is not cheap to stay at, one would asume that an there would be an arrangement in place.
Room had great view, really clean and well kept. Lack of beverages available in room.
The building was a comercial building refurbished.The rooms are very small.Dont have privte parking. The access to the hotel is very difficult by car.Dont have a parking in front of the reception to leave the luggages.
Rooms were smallish but immaculate and the trains were not intrusive for us., and the views good -- we could see the Bay! Location excellent for shopping, rugby at the Millenium Stadium and cultural events at the Millenium Hall and loads of cafes and restaurants within easy walk. Breakfast buffet good value and several Hen parties didnt cause any problems /noise. A great weekend, and Wales won!!!!
Front desk staff very helpful. N/a
very friendly and help full staff, great location will stay there again.
Friendly and helpful staff
some confsion ober resevation as booked via booking.com, but staff were pleasant,confident and very efficient went out for breakfast as £15 seemed expensive.
Well appointed room with all of the amenities we needed. None noted.
prompt polite service,nicely decorated room Lights in the bar were too low and made you want to sleep!
Location, cleanliness and very helpful staff. None.
Excellent location, excellent service, excellent hotel
Staff, ambience, quality and value. Ideally located for city-centre attractions Didn't find any, except a room-mate who snored heavily!
Excellent check in allowed us to have linked for the family. Good breakfast but a bit pricey for a familyAcces Finding the hotel entrance by car is rather complicated
Helpful and pleasant staff, good parking facilities, great outdoor area for al fresco dining and a Pims or three! No mini bar - and the mini bar/fridge was actually switched off so we couldn't even chill what room service provided.
The room and view was excellent I think it would have been nice for breakfast to be included in the price
freindly staff, helpful, the halls and corridors were clean and luvlly and warm. the temperature was -6 at night and 0 day time, so the room was freezin, the heating system does not work well, did ask reception, but the temp 28 did not seem to blow out hot air. we had to put the bath towels on top of the duvet and slept with extra clothes on. i think with better heating yr hotel would be very good. cannot recomend this hotel at moment until yr heating system is improved upon.
Large rooms, comfortable beds, good shower, air conditioning, very clean. No
No room service available
Comfortable and helpful staff
Everything ... it was wonderful!
the staff were very helpful and the food in the restaurant was lovley we found the room cold.the price of breakfast was very expensive for people who just wanted some toast and tea
Comfortable and all of the rooms we booked were near each other. Cost of breakfast is high considering the room prices are also high due to the rugby game.
convenience for cardiff bay, parking facilities included in room rate suite was extravagantly large - could have been better utilised as a single and a double room
Nice light rooms with good facilities.
Excellent location for shopping and very good breakfast On Friday there was a party and it was a bit noisy
Everything. It is a beautifully refurbished hotel offering facilities of a very high standard. It is conveniently situated in Cardiff city centre with staff who are extremely professional and most helpful.
Staff very friendly. Good bar. Walking distance from all attractions. Close to shops. Room was spacious and well appointed. Very quiet
very comfy beds nice size room. shelving was very dusty above the tea and coffee , dust on window sill and tops of draws . noise pollution from club till past 3am we were at the back of the hotel
A modern hotel close to everything. Well maintained and a friendly staff
The hotel is situated in the heart of Cardiff with easy access to the shopping centre. The hotel rooms are of a high standard and the staff are friendly.
The location of the hotel is very good and in the city centre, Near the shops and studuim. Hotel was very expensive and room was not an executive room as we paid for. Its a lot of money for a small double room with a view of a brick-wall and air-coniditioning pipework, No Bathand tiolet was rubbish aswell
Very nice hotel, great location, great service Tv awkward to work!
Room ready on arrival, early at 11.30am. Cleanliness and freshness of the room on arrival. Location is great, in the city centre, 50 metres from shopping precinct. Staff we're very attentive, pleasant and helpful throughout our short stay. Nothing.
Good location at fairly competitive rates. Staff were efficient helpful and pleasant.Comfortable and warm room. the price of bar drinks especially the higher quality ones was excessive.
Good breakfast It would appear we paid above the normal rate due to a Rugby International, which we were not there for
Bekväma, stora rum. Fräscht. Bra med fri tillgång till gym och pool. Bra läge - 2 minuters promenad till centrum. Trevlig personal i restauranten. Lugnt. Personalen i receptionen var långsam och inte särskilt hjälpsam & serviceminded trots att det är ett högklassigt hotell där man väntar sig betydligt mer. Hade kanske också väntat mig lite fler nyttigheter på frukostbuffén eftersom det trots allt är ett spa-hotell.
Bra läge, schyst utsikt från rummet, fräscht hotell. Tyvärr sämre service för de pengarna man betalade, frukost och fri parkering borde ingå, internet fungerade inte klockrent. Avgiftsbelagt om man inte hann checka ut före 12. Dåligt!
Serviceinriktad personal som hjälpte till när vi behövde byta rum. God och riklig frukostbuffét. Mycket negativt att inte ha tillgång till parkeringsplats. Svårt med p-platser nära hotellet, de borde kunna ha några reserverade för hotellgäster.
Att hotellet låg mitt i centrum och det var nära till precis allt! Lyx! Sista natten var det en del störande ljud, men det är sånt man får ta för läget var ju så bra.
Bra standard på rum, bra frukost, bra bemötande från personalen. Tycka illa om är alltför starkt formulerat. Två saker var emellertid opraktiska. För det första var det tekniska problem med dörren till hotellrummet, som gjorde den svår att öppna, vilket var ett irritationsmoment. Sannolikt inträffar detta sällan, och jag hade helt enkelt otur. Att receptionen inte ligger i gatuplanet, utan att man måste använda porttelefon för att komma in är opraktiskt.
Det var relativt lugnt - man märkte inte av andra gäster alls. Fast hotellet ligger vid huvudgata med restauranger, nattklubbar och pubar så var det ganska tyst på nätterna - om man stängde fönstret noga. Luftkonditioneringen fungerade bara ibland. TV-utbudet var riktigt dåligt.
trevlig och spännande design, tyst och rymligt rum ombyggnad inte helt klar (?) saknas fortfarande en hel del i detaljarbetet, Personalen vänlig men några var okunniga (nya?), stor rugbymatch under helgen varför hela stan var full med folk - kan ha påverkat servicen.
Good staff customer care, a great swimming pool and the restaurant menu was diverse and well priced. No
friendly helpful staff
This is a good hotel with good facilities and excellent staff.
the excelent service provided by staff the bedroom was cold.
Beautiful hotel with the best staff
The room was superb and situated on a high floor as requested with a view over the gardens. Very welcoming staff and we had a very good dinner in the restaurant. Lovely spacious room and lots of interesting contemporary features. Very central for Cardiff shops etc. The breakfast was not very good as it was the buffet style with little choice. It would be a great advantage if breakfast could be cooked to order.
location and friendly staff
High standards but very laid back and relaxing
Very friendly staff. Exceeded our expectations. Good central location. Rooms were of very high standard. Car parking very expensive.
It was all excellent, from the reception staff to the room to the restaurant staff and food.
it felt like a home from home. Cannot praise enough all staff, from room valets ,waiters/waitress to floor and front of house staff!
De informerade om möjligheten till late check out, free of charge, vilket underlättade väldigt då väskor kunde lämnas på rummet, även avresedagen. De flexibla tiderna för frukost var super. Nej.
Det var mycket trevlig och tillmötesgående personal.
Närheten till kommunikationer, närheten till centrum och framför allt närheten till Millenium stadion då vi besökte Cardiff för GP tävlingen i speedway. Ett plus var också att det gick så smidigt att byta från cabinrum till dubbelrum. För mig som är ca två meter lång kändes rummet trångt och framförallt toaletten, möbleringen i matsalen kunde göras på annat sätt för att ge mer utrymme.
Trevligt, rent.Mycket litet rum, men effektivt utnyttjad yta.
The staff were so friendly and helpful and the rooms were spacious and very clean.
all the above n/a
room size was good, staff were very friendly
close to the stadium
Proximity to cia The rooms were cold during this cold weather. could do with an extra blanket on the bed
helpfulness of the staff
It was a very short visit, butthe room was lovely and the late check-out time was ideal All good
The Hotel was clean and welcoming breakfast excellent and healthy, the staff were all very polite,helpful and friendly. Have stayed before and would recommended it no
location, cleanliness, value for money. queue for breakfast and then poor selection due to inability to keep up with demand.
A very very clean and bright warm and comfort at the top of the list. Could have a bigger public areas.
Convenient for millennium stadium
Good location for Cardiff centre as long as you have a car. Good breakfast and pleasent suroundings
Value for money, excellent location Two single beds fixed together to give the illusion of one huge bed - it was so uncomfortable, especially in the middle
Comfortable room. Friendly staff. Good food. Excellent facilities. Lovely view over the lake. Problems with taxis - there didn't seem to be enough co-ordination between the reception desk & the drivers re. reference numbers.
The rooms are comfortable and nicely furnished, the pool and fitness centre is great if you want to work out or relax. The food is excellent quality, however the bar/room service menu could be enhanced with a few more options. Overall excellent value for money. The Internet is not available in all rooms. If the hotel sort this out it's the ideal location.
Stayed here many times and always found that the restaurant is excellent. When I tried to book direct they quoted a very high price in comparison, even after Ive stayed there many times before.
Housekeeping was poor for this standard of hotel.
The location,facilities, luxurious bed and very accomodating & helpful staff Carpets seen better days & cars racing in shop car parks opposite made it impossible to get to sleep until the early hours
The restaurant staff were very helpful The decfinated coffee in the bar is £2.80 per cup and it was very hard to confirm it was coffee, it was undrinkable
Central location handy for shops and restaurants. Good location for sporting events and concerts as well Noise from railway
Value for mney clean Asked for wake up call and never received at check in was told you only had my first name and yet I had paperwork with me that you had emailed to me prior to my visit and it clearly stated my full name
Location is perfect easy to go to city centre.its just otherside of Cardiff International Arena.I went to music live so easy and safety,I enjoyed very much.Room and Bathroom are really nice and clean,comfortable to stay.I really appreaciate their hospitality and exellent service.thank you so much. not really big issue but,if there is hair drier in bathroom,would be great.
Clean & modern, good shower, comfy beds, bar reasonably priced Only 2 small towels in room, breakfast plates were tiny
location was good. Bathroom smelled very badly of mould and mildew. Unacceptable at the price really.
Good centrally located hotel with modern, clean facilities providing all that was needed as a base from which to attend a Rugby Test at Millenium Stadium. Inadequate staffing. A single worker was expected to run the bar, take orders for the restaurant and be the sole receptionist for arriving guests. Long delays and many people gave up waiting to be served while worker struggled.
Clean, friendly and helpful staff, good food The airco did not work in our room
Above average facilities/equipment - couldn't fault bed, bathroom, curtains Poor choice of food at breakfast, not enough tables
Easy booking process...Excellent stay in the hotel... Excellent food...the staff went out of their way to help us when we asked about Cardiff...how to get about.. Where to go... Things to see and do...nothing was too much trouble for them...
very covenient for shopping,theatre,rugby.staff were helpful and friendly.room was nice and quite at night. poor selection of bar products.
Location was good. Good selection of choices for breakfast. No hairdryer in room,heater not adequate.
fresh clean room good value but still had tea making facilities. Bar and reception staff friendly. hairdryer not available when I needed it. On arrivng at the hotel was initially worried about the standard as the entrance door was shoddy and would not have gone in if not pre booked. However, inside the hotel was excellent and we were pleased to have stayed there.
very reasonable rate for a city hotel. would have liked a hairdrier in my room, not on a landing.
The staff were friendly and accommodating. The room was clean. Only one lift was in operation at the time.
the bar was shut all evening and did not open we had to go to another hotel for a drink
Location, reasonably priced & good breakfast included
exellent value for money and super breakfast first impressions room looks tatty,but took 3 friends and they were pleasantly surprised with comfort and overall value
Love this hotel, staff are always helpful and the location is excellent, smack bang in the City Centre.
breakfast noise coming from next room stayed before no problem
The location was perfect; just over the road from the C.I.A which was great as we could see the gig que develop from our window! The inclusive breakfast was a nice bonus that most budget hotels in Cardiff don't offer. Our room was basic, but clean and freeview t.v was a nice surprise too. The room, although clean, has seen better days & is a bit scruffy with damaged furniture, cracks in the walls and a draughty gap between the window & floor!