Shuttle and friendly desk help. LOUD freeway. Initially difficult to find the address (misleading street address).
The staff was very helpful and friendly It's a dated facility and will be time for a face lift soon
Great location to restaurants and outlet mall! Very pleased with the shuttle service to and from Legoland. Good hotel for familiesand breakfast was pleasant.
Good location for my visit. Beach was nearby. Carpet could use a cleaning.
Location was good. Close to shopping Staff was very rude
The hotel is a short walk to legoland. The pool there is really nice.my son and I had a great time
I found a died roch in my room!
I liked that I only stayed one night of my 4 night reservation and then moved to a real resort. I didn't like that there was not a shower curtain. I didn't like that at check in, the staff appearance was substandard. I didn't like that Miranda could have informed me that the wifi was not working at check in . Especially since I specifically asked for wifi login information. I had to call and ask for help logging in. That's when Miranda told me the wifi wasn't working. I didn't like that I may as well have been in the room with the guests above our room. We could hear everything. I didn't like that there were no towels at the pool. The cable TV service was virtually unwatchable. I didn't like that they refer to this place as a resort. I didn't like that this property even charges a resort fee! Ridiculous.
Spacious rooms, nice gardens and pool The internet signal very weak and slow. For business traveler (as well for all travelers) its essential nowadays! Only in the reception the WIFI was more or less OK. Needs improvment!
The staff was all very helpful, and kind. The breakfast was satisfying and it was nice that they had a separate to eat in and cartoons on for the kids. The pool was warm enough to be very inviting and the hot tub was a good size, so it never felt cramped. We were amazed by how easy to find it was, and it was near shopping, grocery store, a Starbucks, gas station , In n Out Burger, and LEGOLAND!!!!! The shuttle to and from LEGOLAND made us very thankful for picking this hotel! We would love to stay there again and see more of beautiful Carlsbad! The mini fridge in our room was loud, but I think they all are. The ice machine closest to us wasn't working, but we never mentioned it to the staff. We found another one not far from our room.
I liked how central the location was to food places and things to do. Did not like how poorly lit the hotel was, narrow TV channels provided, TV was small, only offered two hot breakfast items. Overall I would say this place is one step up from a Motel 6.
Location Room quality, cleanliness, breakfast
location right across the street from the beach and able to walk to shops, resutrants etc.; comfortable beds; rooms very clean; it was nice to have continental breakfast in the mornings and look out over the ocean the shower was awful- poor water pressure and it was either cold or scalding
It was great. Walking distance to several nice restaurants; ocean and beach were across the street. n/a
I can best describe this Lodge as "home like". The amenities and ambiance are so pleasant that my wife and I decided it would be a good place to spend a week at some point in the future. We had a great stay and will definitely return. The continental breakfast is well presented and met our needs nicely. The location of the Lodge is great, across the street from the beach and near quaint shopping and restaurants.
My expectations were well met - a basic hotel across the street from the beach, within walking distance to town shops and restaurants.
Very comfortable, clean, inviting, private, and safe. That there wasn't even a bench for a smoker to sit on when they smoked on the sidewalk.
the view, quietness and no smoking facility
proximity to beach/restaurants
Close to the beach, nice continental breakfast, close to good restaurants and shopping. parking in carport was very narrow hard to unload luggage and get out of car.
The hotel was clean & confortable, the front desk person was very pleasant and helpful. n/a
Location and cleanliness. View from the sun deck. We had two double beds which were too narrow to share. The breakfast was a bit simple and could have been alot more comfortable with normail sized plates instead of the litte plastic plates which forced you too juggle everything. Coffee was terrrrible. Staff could have been more friendly.
Location,location,location!! I have stayed many times at this Hilton and we love it from proximity to the beach and Carlsbad Village. Heated pool and outdoors movie night are great too! Super nice and friendly staff. $12 fee for parking
I felt I was being nickled and dimed everywhere at this hotel. Charges for parking and no fridge in the room. The pool was overheated. There was nothing special about this hotel.
Location. Cleanliness. Cookies. Hot tub.
`the hotel is better than others I have experienced in the chain, staff was very helpful, place is clean and nicely decorated Really nothing to complain about
location Had pizza from room service - came quickly but was burnt
How close it was to the beach and the little restaurant/bar downstairs. Access to the beach was not good. Even though it was right across the street from the beach and the cross walk was great, there were no stairs down to the beach. One has to walk a ways down and climb down some rocks or a steep slippery path to access the beach. Stairs would easily remedy this situation.
Location is hard to beat. It is within a short, 5-10 min, drive of everything Carlsbad has to offer - from the beach, to Legoland, to the downtown area. All staff were friendly and accommodating and the price was nearly right but could have been better considering the condition of those carpets! The carpets were EXTREMELY dirty and turned our feet black after every shower. Sandals were always needed to avoid this, which can be difficult with children. Please regularly shampoo your carpets if not planning to install new carpet every few years!
even though it is not walking distance from the local downtown Carlsbad area I really enjoyed the quiet and tranquility of the location. I can honestly say all my needs were met with the staff actually going above and beyond it is definitely a Stay again location I've currently stayed there twice and I am rather concerned over the fact that both times I was put in a specific room the first time the room was under maintenance so I was put in a different room the second time the room is available and I was put in it I kept hearing rambling in the pipes underneath the sink . some might say that's just a coincidence but I am truly curious to Why
Location The person at the Front Desk rude and a liar he charged more than the Online Rate as I had agreed.
Our maid was very attentive and she did a good job of giving us clean bed sheets and having the towels placed perfectly. There were bugs. I kind of expected it and I'm not really a squirmish person anyway,I know California has a lot of bugs but when I first walked into the room I had to kill two spiders. One rather large one on the wall and the other on the carpet. I then proceeded to check the corners because that's usually where you find webs and there was a roach? Type insect that was already dead. Upon inspecting the wall I also noticed the remains of a spider someone else had killed. The shower handle leaked water and we noticed ants crawling around the shower walls. Also we stayed in room 112 and our door just stopped working. Not even the master key opened it, the manager had to break in through the window and then change the batteries which still didn't solve the problem so a technician had to come in the next morning. Over all for the price it wasn't a horrible place to stay. It felt clean but never again.
carpet was a mess, missing light bulbs, limited pillows and towels. Management could use a lesson or two on customer service
Great customer service from beginning to end. We booked several rooms along with a conference room and the staff were all helpful to us. Complimentary breakfast was good and had variety. Bed was comfortable and amenities were plenty. Several fast food places right next door. Would definitely stay again.
Jacuzzi was cloudy with a beautiful green fungus color.
Clean room, we'll lit, quite location. The housekeepers/laundry staff were working hard, definitely making the place clean. Parking is horrible for anything larger than a compact car. Not the easiest place to park a full size chevy suv. The beds....well at least they were clean. Comfort was non existing. I've had better sleep after a pot of coffee, but what was even worse than the bed was the response I received from the staff at the front desk when I brought it up. It was almost as if a requirement to work the front desk was to have a "I'm better than you" attitude. Very dry and callous demeanor.
Staff that checks us in and out were just dolls. Really sweet. Very receptive to my children. Rooms were extremely clean. Breakfast was great. Always replenished. Omelets cereal waffles fresh fruit potatoes toast muffins not from the supermarket. Cookies juices milk coffee hot chocolate chicjen sausage bagels lots of different spreads for the breads and waffles. Oatmeal cottage cheese. And it was a Monday! Weekdays at most hotels serve basic pastry utems cereal and toast. They save the restaurant style for weekends only. It was quiet on my 2nd floor. The small room they have filled with grocery items was convenient. They offer free newspapers a treasure box for kids to Rumsfeld through. A treat for the children. The eating area is very nice. Not a bunch of wooden tables. Nice cushioned seats. Exercise room was clean and well lit. Parking was easy to access. Pool seems small pool area as well. 4pm check in. I usually go to hotels that are 1-3pm check in. Check out is noon. So, that's not giving me s full 24hr stay. A 20hr stay.
The room, the breakfast, the staff. card key didn't work at the two back doors.
This hotel was close to my family, shopping and the beach.
Worth the money u paid-affordable.Very spacious for a couple.And even if u have a kid below 16 it's still good. Yes,I don't like the location.It's close to the freeway and it's so noisy with all the vehicles passing by.I requested for a non-smoking room but when I used the napkins it smells smoke.They did not provide us with new box of napkins.But if Yuit looking for affordable place,this is recommendable.
location because close to lego land
Nice room noisy
Great price, great location! 10 minute drive from Legoland! Spacious room! Decent breakfast enough to get you through the morning, but then you'll be starving by lunch time. Waffles, cereal, toast, fruits, simple breakfast.
The accommodation was very good, however the location was poor, the pool was unusable as there was work going on in the surrounding area and construction workers were ever present pool area, as this was almost on top of a busy roadway
Very close to Legoland, 3 min walking distance, the swiming pool area is very nice... and the hotel staff is very kind
Location to Legoland The room wasn't cleaned until the last day of our stay. There was construction going on. And, our room was dirty from the previous tenants. Not sure if the lack of attention was because we used Kayak, or if the Hotel is just that bad. I was surprised.
Close to Legoland. Karl Strauss on site. Pool options. Friendly staff. Still under construction in the "hotel" area. Lots of areas closed off with yellow tape, plastic covering on floors, one kids water park fountain toy was out of service.
This is a BEAUTIFUL RESORT, the location is EXCELLENT and the view is AMAZING but... We were walking around in the room barefoot and after 15 min we noticed the bottom of our feet were BLACK. The carpet in our room was disgustingly dirty!!! Then there was not hot water for our entire stay. I understand hot water was a mechanical issue but dirty carpet in the rooms in a lack of cleanliness.
Proximity to Legoland. Child friendly atmosphere. Pool was great for kids. Housekeeping arriving after 5 pm.
very nice pool with kids pool. nice amenities. great location. hotel needs updating. very squeaky floors with old carpet.
I loved the location. Walking distance from legoland, short drive to a variety of restaurants, and the Carlsbad outlet mall. Great family pool with splash pad and a onsite park. Rooms had a microwave and mini-fridge. It was kind of pricey.
Staff was exceptionally nice. Very close to the beach. Great stay!!!!
They tried to put me in a smoking room, which would have set off my allergies. Room I ended up in was in a construction and paint zone. Some fumes were smelt. Under construction, was woken up by loud banging at 08:20 AM.
I did not expect to have a kitchenette room. I did not know this hotel carried them. But, I was overjoyed that I did get one!!! My son has a very selective pallet for food, so I was able to make him anything that he needed in the room that I was given.
Staff was friendly enough to discount after the mishap we had we booked a non smoking room and received a smoking room, the room reaked of smoke as well as the entire hallway we stayed in.
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Our room had a kitchenette which was nice. Room was clean, love the idea of no carpet, it helps the room feel cleaner. However, there were no kitchen goods, i.e. pots, pans, utensils, cups, plates, etc. You could get these items but I think there was a charge associated with it.
This guest did not leave comments about this hotel.
Large, great kitchen and an nice easy-chair
This guest did not leave comments about this hotel.
The staff were attentive to our needs. The location is very close to Legoland. I booked a non-smoking room and was given a smoking room. The hotel did not have a non smoking room until the 2nd night of our stay. Some minor maintenance issues such as the toilet seat of the first room was loose and the towel bar fell down.
Although the Extended Stay America brand is not one of favorite hotel chains this one had been completely renovated and would qualify as an exceptional 2-1/2 star hotel for any brand. We would make it a point to stay there again when in the area. We were told that the outdoor pool was heated but it was not.
Very kid-friendly and the proximity to Legoland was nice. The staff were generally pretty helpful. The gym had a good selection of equipment. For the price, the room that we had was sub-par. The wallpaper in the bathroom was peeling and the shower was pretty run-down. Although some of the gym equipment had televisions built in, there was limited volume despite the supplying of headphones. Couldn't really hear anything while running on the treadmill.
Room was spacious and clean, shower was great, location was great. I was woken up by housekeeping in the morning on the day I checked out- I would have liked to sleep in! And I don't like the hidden "resort fee".
Clean and comfort. I need some bottle of water in the room which I can buy directly instead of go down to buy it.
Location, value, friendly staff Automatic lights that can't be turned off. Woke me and my kids up repeatedly. Called down to the front desk and they said they could send an engineer up, but my kids were already asleep in the living room. Other than this, great hotel.
Can't beat the location.
The location across the street from the beach, near Carlsbad Village, and Legoland was great. Nice size rooms. The Rec room, in-room DVD players, and DVD library are great for families. Free parking, wifi, and breakfast. Tub and shower tile a little dated. The beds and bedding were not as comfortable as other hotels.
Location. Large rooms. Nice amenities. Cockroaches in bathrooms by pool area. Should provide easier access to beach towels.
The property overall is quite noisy from the inside guest traffic not outside street traffic. Whenever closeby guests move around, take showers or walk outside the rooms, we heard pretty much everything. It seems the property us quite old and does not have guest noise cancellation of any form. Thank you.
Quiet, clean and comfortable. The highway is far enough to avoid traffic noise. Nice decor everywhere. Definitely a good business trip hotel. After exiting the 5 fwy, my gps took me east several miles. I was somewhat surprised and disappointed with how far the hotel was from all beaches. Breakfast was 'meh'.
I prepaid online, then saw an additional $4.95 charge to my credit card directly from the hotel. I still don't know what that was for
Location, lobby Heating and A/C in room units cycled on and off louder than a locomotive.
Excellent staff, loved the bistro, beautiful room
Good location, Loud group across the hall
The rooms were large and very well kept, more than enough space for a family of 4. Ample parking and amenities like the free wifi, pool, jacuzzi and fitness center were nice to have. The staff were extremely friendly and courteous, and they were very helpful even in the face of my one negative experience with the property. The one huge flaw was "The Bistro" restaurant breakfast service in the lobby. Our package included breakfast at a very reasonable price, but apparently most of the people in the hotel concurred, because when I went down for breakfast, there was a line of 20+ people waiting to order, and many many more waiting for their orders. All told, there were probably over 100 people either eating, waiting to eat or waiting to order. Apparently they were short staffed because of a couple people called in sick, and according to the staffer I talked to, the kitchen isn't equipped to handle so many orders. It took almost half an hour just to place my order for my family's breakfast. The staffers there were hustling about, very apologetic about the huge delays, but many people were extremely frustrated. It took over 1.5 hours to get our order, *not* including the .5 hour ordering. This is a huge failing of either the training or infrastructure. If the staff either can't handle the order, or aren't trained to handle it, Marriott needs to improve the infrastructure, improve their training, better staff the restaurant or change the menu so that the staff can manage what is being offered.
Manager seemed friendly. Cleanliness was okay. Rooms small, modestly furnished. Despite the balconies shown in pictures of this hotel, I was not able to get a balcony room. Fitness center is modest, only one weight bench. TV in fitness center was broken. No continental breakfast included! Instead you must buy breakfast at the hotel's very lousy restaurant. It took almost 30 minutes for the cook to prepare my simple eggs, the price was way too high for the area, and the food quality was low. Verdict: expensive AND shitty.
We liked that it was literally right on the beach. It also had a nice pool area and an outdoor shower to get sand off. The room was spacious and had a beautiful fully-tiled shower. The breakfasts were also very good and had a lot of variety (fresh fruit, hot/cold cereal, yogurt, breads, bagels, pastries, boiled eggs, coffee, tea, juices). The breakfast room has a great view and outdoor spaces. The rate seems a bit steep, particularly for a family with children, since they charge extra for each person.
Directly on the ocean, nice balconey, large, modern rooms pricing of accomendations was confusing
location/on the beach room 31 was very noisey, had trouble sleeping due to noise above. I believe the room is directly underneath hotel office and with hardwood floors could hear every footstep.
I have stayed at the Beach Terrace Inn several times and have always been happy with the staff and service. The rooms are large and well appointed. The location is great as it is on the beach with most rooms having full, unobstructed views of the beach and Pacific Ocean. It is also only a block away from very nice restaurants and shops. No street noise, just the sound of the surf.
Loved being right on the icean and watching sunsets and hearing surf right out of our room. Appreciated continental breakfast. Lovely accomodations. Might be a little difficult for handicapped person to get around, however. The Internet service kept booting me off. My husband could not talk on his iphone (sprint) unless he went out in front of the hotel. I guess Carlsbad limits cell towers.
read books. noise from upstair in the morning.
loved being right on the beach, wish my room had a better view. loved the town, carlsbad village, could walk to dinner. Very laid back not the usual oceanfront scene, more of a small town feel. I asked the front desk about switching the last night to a room with a better view, the hotel seems pretty empty because it was a tuesday, all they offered was a large room with 2 king beds at twice the rate of my current room. Just wanted a balcony onto the ocean.
I liked: Friendly, helpful staff Location on the beach Large attractive room with king bed Pool & beach facing room view Large fancy bathroom Room fridge Wine glasses and corkscrew provided Very close parking Continental breakfast buffet and ample seating Beach equipment loan I didn't like: Area traffic Steep, narrow stairways High price (well, it was right on the beach!)
They offered beach side rooms and the breakfast was great!!!
Location and able to walk through town without having to drive all the time. No
unbeatable location the staff was not particularly friendly, breakfast was poor. They are going to renovate it...
Loved the setting and the grounds. The room size was huge with a separate bath tub from the shower stall which was really nice. Love the out door patio and the staff was very friendly. The room smelled very musty and was freezing, probably to hide the smell. I never could get the room warm enough for my wife and I but fortunately, it was a VERY WARM weekend and we left the french doors open the whole time to get that desired warmth into the room. We were an older room of theirs so I'm not sure if this is the reason for the musty smell but it was pretty strong for our stay there. Had I been there more than one night, I definitely would have requested another room.
We were looking for a quiet getaway; this was not it. There were families with kids above and next to our room and we got pretty bad sleep. Slamming doors, loud TV's, running and on and on - quite late and then early in the morning. I asked for a quiet room and got nothing but noise.
The room and pool area was nice. Blue fire grill was fabulous! Front desk staff was unhelpful on multiple occasions. The day spa is mediocre at best and is long overdue for renovations! Indoor facility grout is disgusting and the indoor hot tubs are falling apart!
They didn't have my reservation and asked me to send an email to confirm that I had a reservation
The pool was way too overcrowded. I think they sell membership to to the pool to the community making it unusable to the hotel guests. There were so many people you could hardly move in it and the water was so cloudy I couldnt even see my feet. Will never go back to this hotel.
Love this place... Property grounds are impeccable! Rooms are clean and updated. Always a great time!
Everything. Love love love. Looking right now to go back. :) More food options. That's all
I liked that the resort has a welcoming feel and that most all of the rooms (besides the villas) were surrounded by the amenities. 1. The prices in the Marketplace. $16 for a water noodle, when they sell them for $7 right down the street! That would be hard especially for people who are having to buy for more than one kid. 2. Our bed. It was not very comfortable
The price was fantastic! The room was incredible and the staff was wonderful! I wish I could always get it for the Priceline price. I would book my whole vacation there. The regular rates were a little pricier.
The rooms were very nice, clean and spacious. The pool and outdoor seating area were well kept. There is a nice fire place, and heat lamps located by most of the outdoor seating. The breakfast was really great too! I would definitely stay here again!
Very pleased with this hotel. We were traveling with dogs and the enclosed courtyard was ideal for safely walking them. The complementary breakfast and dinner was plentiful and well prepared. Very conveniently located near Lego land. Highly recommend. Noisy street construction
Free breakfast and close to legoland We only staying one night and there wasn't ice in the freezer and when we turned the ice maker on it only may a few cubes of ice
It was a suite It was very over priced for what it was was a suite but very small almost as if they just added a wall to a regular hotel room and labeled it suite And even though it'S A MARRIOTT Brand it was sorta run down
Breakfast is so convenient, the staff was nice & friendly. The room is clean and even though we usually don't use the kitchen, it is nice to have it and to know we can cook, or store in the refrigerator, any groceries our children may need. Right outside of the hotel, on the street, they were having construction work being done, but it didn't seem to bother us. All we did was go around, or use the detour route.
Staff were extremely friendly and efficient.Ladies who set up breakfast did a great job, breakfast was superb !!! The manager's special on Mon-Wed nights was good.Room was spacious,clean,quiet.location -great,5 min drive to beaches. housekeeping forgot to put pillowcases on 3 pillows- no big deal, we called and they brought them up promptly.
I loved that the hotel was up to date very modern plus it was very clean I dislike that there was no room service. No one to help me take my bags to my room. I was traveling alone with my infant and the rep put me in a room far away from the elevator. I was tired & was hoping to have room service which they didn't have.
Their breakfast buffet was fantastic! The construction on the street out front made it a little difficult to turn into the driveway.
Cleanliness,price and staff Breakfast bar, need more healthy choice's,understaffed both mornings we were there
Suite design. None
Kitchen and newness of room. Very clean. Very impressed. Everything was good.
The shape of the room was different. The breakfast was ok. Needed more selections.
Only one exit away from Legoland. Free wifi is speedy. Newer LCD TV, very friendly staff, rates are very reasonable. Close to a supermarket and pharmacy if needed. They didn't have in room checkout service via the TV. No adjoining rooms available. Only one ice machine on the first floor. In our room the AC wasn't as powerful as the other room we had.
The staff was very friendly. I could hear the freeway too well. This was even with having a room towards the rear of the hotel. Everything could be heard through the front door as well. The price I paid did not match the hotel. But that's my fault for waiting until the last minute.
Welcoming staff, cleanliness , location, Took a hot bath, so relaxing