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This hotel offers a great view of the sea. The staff is always friendly and ready to assist their customers. Not having time to stay at least a month there.
Location, during my stay in November it was possible to adjust room temperature as I wanted. Although I leave the hotel one day earlier as I’ve assumed there was no fee charged. The room was not cleaned properly in the mornings.
Hotel offer direct seaside location in the city center of Constanta. There is guarded parking for fee. It is worth to pay the small extra fee for the sea view. Back side is very noisy because of large cooling fans.
Close to the sea, nice view if you have booked seaview room, reasonable breakfast, clean rooms, a lot of TV channels in French, but none in Russian Unfortunately the building designed so that half of the rooms doesn't have view to the sea at all, instead you can peer at some ventilation facilities. Advice is to ask the room with the seaview when booking.
only the sea view the room was very poor; the walls dirty, the bathroom almost dirty;it is not a Ibis hotel; they are usually at least clean
I like this hotel. Very good location, very good price, room are very good and clean and the staff is very king with the guests. When I will be back in Constanta I wil,chose Hotel Carol again. Everything is good.
Excellently located and decorated hotel, only one black away from the main beach in Constanta. Receptionists are friendly and speak excellent English. Beautifully decorated rooms, with satellite TV and a fast internet connection.
Very good hotel in a practical location
Being different from other hotels in its historical style, Hotel Carol offered us a unique and unforgettable experience. It was worth to spend some relaxing time here. They do not accept AMEX cards for payment.
It was a very good hotel. I like especially the large room and the confort provided. It has a good value for money. I think to return to the hotel in my summer hollidays. There are no bad things with this hotel.
A new hotel that has very nice modern rooms with fantastic views of the black sea. The staff were also exceptionally friendly The hotel is located amongst some pretty grotty looking apartment blocks and there is only one nice restaurant within walking distance
Modern interior design, new furniture, spacious rooms, clean. The staff was very friendly and helpful, always at your service with a smile on at all times. I liked everything. Perhaps the Internet connection could be improved to accomodate business travelers.
Staff friendly, comfortable rooms, beautifull sea view, refined menu, intimate restaurant, pleasant environment.
A 5 star welcome received by a professional ,smart and nice reception-they open the restaurant despite the late arrival(11.30 p.m.).good food and unexpected good wine(cheap price)-the room was clean,wide and big TV.Thanks to Guly and all the staff
The room was great....wonderful view on the Black Sea!Very friendly and helpful staff! Location was not that great, but not that bad!
New, well appointed, small hotel. Very friendly staff. Good food.
I liked very much this place.it is wonderful,quiet,water and sun.
The staff, hotel conditions and very friendly owners
At first, I was a little doubtful, but once I got here I had a very nice surprise: to find that everything I'd seen on the internet is true, conditions more than 4 stars, an excellent staff, helpful, friendly and always smiling. In the morning I had the most beautiful surprise of all, to see the first rays of sun reflecting on the sea surface,..... So that's a true awakening. I will come back for a longer vacation here to enjoy moments of relaxation that I am missing much. it can be done also in romania !!
One of the best value for money hotels in Romania
huge luxurious rooms for an excellent price and extremely pleasant staff and management nothing, but for people with disabiities its lack of elevator would make it unusable.
The staff was very pleasant and helpfull. I missed a fitness room. I also prefere a breakfast buffet, not a la carte. The breakfast voucher was miserly for this type of hotel. I had to pay extra when ordering a continental breakfast with tea, orange juice, water and coke.
I will start with furniture - elegant and simple, room clean, personnel very kindly, you can order the food in your room. The last but not the least the chef makes your day: perfect. No complains
Central location, near the beach and the old town
Excelent staff, good services, good location, and very fancy restaurant
Very accomodating and helpful reception.
We had a great stay, one of the best hotels ob the black sea coast.
this is my second stay at this hotel. both times everything was excellent. the staff is friendly and helpful. the room was as clean as home. breakfast started at 8, this is too late.
Professional staff, excellent service Only buffet offered in high season. Ala carte suspended during this time, probably for expediency and cost efficiency. Spa treatments were fully booked during my stay. An on-line facility to view availability and ability to make bookings would be useful.
Near to the (private) beach and other restaurants and shops. Permitting smoking in the dining areas
Great for children with clean swimming pool,games and child care during the afternoon Still a few details to take care of before reaching the 4 stars...
Absolutely nothing. The room and bathroom were dirty. Overpriced, and filthy. Arrogant and unresponsive staff. We were booked for 7 days, but left after only two...could no longer stand it.
The view The breakfast did not have all the food available up to 10:00 o,clock as mentioned in the schedule
next to the beach.
Service was reliable
excellent price-quality ratio, friendly staff (e.g.the breakfast was served even 30 minutes after the "official" time interval), very clean, excellent bathroom (spacious, appliances condition, amenties) -
sea view no facilities for childrens
The spa, the room. The fact we paid the "4 day" rate after having to cancel the first night and stayed only 3. The very poorly organized haloween party. The lift maintenance at checkout time.
The cleanliness of the room and the comfort Hotel staff
Localisation Still typical roamnian with some details which are not working or badly serviced
Ease of access to local ammenities
Good food, friendly staff
Trevligt hotel beläget i centrala Konstanta med närhet till "Playa Modern" (max 200m). Det gick även snabbt att med "Maxi Taxi" ta sig till Mamaia för sol och bad. Rummen var rena och fräscha med balkong och badkar. Hotellet var oerhört lugnt och gästerna var i regel par i 30-50 års åldern som inte var ute efter party. AC, Internet, Frukost, allt inkluderat i priset! Musiken till frukosten, är tyvärr så i de flesta länder i centrala och östra Europa att musiken dunkar på högt att de flesta situationer. Hotellpersonalen verkade inte riktigt förberedda på en massa frågor som man kan ha som turist.
The staff was very friendly and helpful. The breakfast buffet selections was great and also they have one of the best hostest: marcel!!! Great assett to the staff!!!
Nothing Noisy and smelly place
The weather and Romanian food which was very good Reception staff were very efficient on arrival and in answering questions The breakfast buffet was poor. Items were not replaced when empty. It should be the full service for the complete service time The staff were not particularly customer friendly for example walking through reception to breakfast no 'good morning' or have a 'good day'.
location very good staff very helpful especially the lovely irena
veri clean nice breakfast very good the service very very good evrithing hi oz nice i well be back
Windows were well sound-proofed. There was a safe in the room. Sufficiently warm water not reliably available in the shower. Wireless internet promised in the room but radio link coverage was only available in the lobby and even then actual access to the Internet did not work.
Breakfast is poor. The position is very good, near to the luna park. The beach is not far. The Hotel seems to be much better than the others near there.
My boyfriend and I stayed there for 4 nights! We were pleasantly impressed with the hotel and it's location / proximity to the beach restaurants, wire-cabin, aqua magic, etc. Very good value for money, very clean and quiet for a 3 star, better than other 4 star hotels I used before in Mamaia. The biggest asset is its staff, very polite, professional and friendly. On one occassion the batteries of our safe box run off and we had them replaced within 5 mins of letting the receptionist know we needed new ones, excellent service! We highly recommend this hotel for couples or families whether you're going for business or pleasure!
unable to obtain a cup of coffee at 10.45 pm after a 4 hour drive from the airport
the restaurant is excellent the price is too high for the rooms quality, the curtains were dirty, bathroom door handle was broken, tv remote control was not functioning, a/c water was flooding the balcony, parking was not monitored
Friendly,helpful staff.Clean modern rooms equiped for basic needs.Ideal self catering accom Bit far from the centre,restaurants etc, but plenty of public transport available.
I likjed the hotel, but the cleaning staff didn t change the sheets, ararange them They resume only to clean the floor and change the towels
the reception can book your pizza and it is delivered like a room service ! very difficult to find in the city... GPS is needed !!
attention of staff
value for money venterlation in the bathroom
the room - very clean, new furniture, very cozy. It is quite far from city center or Mamaia but with a car there is no problem . Interesting view on the harbor (the commercial one, not Tomis port) . You get to see the sea and feel like on holiday. the staff was rude and unable to explain directions to reach the hotel ; the maid did not knock on the door before entering the room, which lead to some strange situations
Nice service, unusual for romania No Breakfast, bad location
The staff was amazing, friendly and relaxed. Lots of parking places. The location is not very good and somehow hard to find. Recomend a GPS
The room was very clean and big. Staff was nice and helpful. The location is not very easy to reach.
great service! Value for the money. no info received about how to get there. Location difficult to find.
Price There was no body lotion and only 2 shampoo bottles for 2 people for all 5 nights
The restaurant and pool facilities were very nice. The rooms were rather small for the price. Also, there is always only one person working at the front desk at all times which means that at busy times you have to wait for up to 15-20 minutes before being helped.
the restaurant and swimming pool was ok. Non-smoking rooms are full of ash and cigarette smell. It is definetely not 4 star hotel. Air conditioning is not good. I wouldnt reccommend this hotel.
The room is clean and looks ok, the breakfast is good and the parking space ok The location is bad far away from Mamaia main beach around 5 Km, if you drive there is very hard to find a parking space. My room had a wall in front of my window, other rooms with no wall in front have no lake view because across the street was recently build a big ugly building (some kind of warehouse). The food is good but the options are few. When I checked in the room had a funny smell, probably no one stayed there from some time, the smell disappeared after ac ventilation.
The room was clean. I paid for an hotel with swimming pool, but they told me I cannot use it, because they use the swimming pool to organize marriages and I should be on the sea instead of going to swimming pool. They were very rude at me in trowing me out of the swimming pool, also telling me that if I wanted the swimming pool I should have specified it in the reservation.
Receptionists at front desk were very helpful. Christina was exceptional in assisting me with all of my needs and questions. Floritina was very effective as well. They both should be commended for their role is satisfying the customer. Only point I was not happ with is the policy to allow smoking in the restaurant. I am a nonsmoker and did not like having to eat with the smoke and then smell of the smke for the entire night after that.
I liked hotel rooms, especially the superior rooms, its location close to Mamaia entrance, the pool area, the staff, as well as good breakfast. I didn't like the fact that last time I visisted the hotel we have been asked to pay for the stay in advance, at check-in point. This is quite a 4* hotel approach.
it was ok , nothing special. it is too far away from the beach, like 20 minutes walking in the full sun. the view to the inside court yard was a block of flats, I mean very poor. in the morning, at 7 a clock, it was very noisy as the garbage from the back yard was taken away.
Very comfortable room and good restaurant. Location was good. The breakfasts were quite limited for choice compared to other hotels in the same category,
Reception staff pretty good Restaurant servers very dishonest overcharging the bill if you are not from the area.
Friendly staff, central location poor breakfast. hard beds, not so clean
Big comfy rooms, excellent placed in the center of the city
it was close to the town and beach. staff were very helpful and informative.
everything was perfect. very kind in reception none. everything ok
Central location, the breakfast and the breakfast terrace was quite pleasant There is no swimming pool; the sauna/jacuzzi is available by appointment only; internet is available only in the lobby for a pricey fee; the hotel staff was totally unable to provide first aid or emergency services information when an incident occurred; staff was pleasant but clueless in response to routine tourist questions; excepting this, a pleasant stay
Food assortment is quite poor
best hotel in Neptun for comfort and convenience. Lovely pool area. Good breakfast. Nice big rooms
We have appreciated the curtoasy of the staff, the pool was also very nice and relaxing; the rooms were clean and well organized. The restaurant closes at 11.00 pm with no other opportunity to have dinned nearby.
i loved it!
I liked the location, the private beach, the staff behaviour. I liked the pooland the spa facilities. I did not like very much yhe breakfest, to poor regarding hot disches
Hotel is clean. The room is clean. Celaning service is coming every day.Breakfast between 7-10 is good. The distance between Megalos and Mamaia center is 10km, same between Megalos Constanta center. Mamaia center can be reached only by car and by taxi. Taxi trip to Mamaia Center costs about 4 euro daytime and 6 euro during night.Be carefull because are many taxi drivers with counterfeited taxation units.
Staff was helpful and friendly. Room was spacious and clean. Free wireless internet in the room worked very well. Hotel feels like a base of old-style with the beginnings of modernization/stylization. Bathroom, for instance, was well renovated and new while carpet and room furnishings were from another era. Breakfast was fresh and plentiful, with juice, coffee, cheeses, meats, cereals, bread, butter, jam, and small pastries. Only complaint - and it's minor - is the beds. Mattresses are a little thin. Not uncomfortable but quite what you would expect.
The breakfast was good. The most unexpected thing was that I received a twin room instead of double room. I made the check in at 8 PM, in this time the hotell staff called me twice but I could not answer. I called them back at 7 PM to tell them that I'm on my way. When I arrived at hotel, the lady from receiption gave me two twin rooms instead of two double rooms. Now I understand that he called me because I was delayed and he gave my rooms to someone else who had reserved twin rooms. I was not satisfied by her answer that "those are the only two rooms available" because I did want rooms with a double bed, not with two single beds. Even after many discution with the Director of the hotel or with booking staff I could not obtained what I reserved.
Fair conditions for the money paid; nice view from the terrace of the suite; comfortable and clean rooms; friendly staff More like a suggestion: the suite had a large terrace with sea view on the 4th floor and it could be furnished for a pleasant staying outside in the evening
Very pleasant room. Why does the hotel allow smoking in the breakfast room. It is disgusting, especially first thing in the morning.
excellent service and delicious food
Nice private beach; very good service level, international 5 star standard. Restaurant a little overpriced.... + a hotel of this status should have a real spa. The massage I had was excellent, but the facilities are really too small: no turkish bath, two seater sauna.... + you have to make reservations for the sauna...
Beach Club, view, location, service, spa Too small bathroom for a 5* hotel
Good location on Beach. Slow beach service and pool serce for cocktails. I feel the hotel is expensive for what you get compared to other Romanian standards. Slow beach service and pool serce for cocktails. Need greater variety in food. No tubs.
The room and the beach 1) breakfast is not good enough for a 5 stsr hotel 2) too much personal in the restaurant and not at the required level