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On arrival at the Hotel they tried to charge us 400 euros more then our agreed reservation. This took over an hour to settle. The room where dated and facitities lacking, tv didn't work, Toilet broke every day, toileteries poor, towels and bed linen shabby, damp in the room paint peeling from walls, twice no towels left for use at the pool, no opportunity for children to eat early, lunch stopped at 2pm dinner served at 7pm, very hungry children! Pool attendants rude and dismissive of the children.
quiet, friendly environment and personnel
Good pool/beach. Entertainment good at night. well located in heart of Gumbet. Friendly pool staff Room was terrible - nothing like net picture. Front office staff very unhelpful - in fact I witnessed an almost brawl between customers and Mgr. Way over priced for the standard of accomodation
Location was excellent
Clean, confortable and spacious room. Nice breakfast and dinner. We were allocated to a very loud room at first but agreed to swap room with one in a quiet location facing the gardens. Very happy with the room. The hotel didn't seem to be very busy due to the low sezon.
Cheap, close to the beach, large rooms, friendly staff, nice pool dirty rooms, poor location, loud
specially I liked the nice gardens, the rooms, the swimming pools, the nearness to the beach and the variety of the menu in the buffe I did not like anything the environment of the night because the music of the bars is listened from all the rooms (we had to change room to be able to sleep, but in the second room we could not sleep either). It is difficult to rest during the night in the hotel.I think that is a hotel to have fun and not to rest.
the hotel is very nice, everything looks new, a lot of facilities - indoor and outdoor pool, great spa center, fitness center, hair dresser, spacious accommodation .... altogether great value for money some of the staff was unprofessional (around the pool, on the reception) - they didn't seem to eager to work or did not speak english, except for the client relations, the beach could have been more clean
The beach was the only decent part of this so-called resort. The staff was horrific. We asked to be taken to a restaurant/bar in Bodrum and ended up being taken to a random town where it was clear the hotel staff was coordinating with unsavory restaurant owners to bring business. They pretend they are 5 star but I would give it not even one star, the staff was rude, unaccommodating and spoke NO English. They should not be ranked as a 5 star hotel. This experience makes me question Kayak's business policy as it relates to hotel ratings. I feel completely scammed.
The location and the view (after we paid a full extra night rate to get the sea view room) were very good. The food is very poor, chicken and cheap fish and no variety. The restaurant layout is not compatible with the number of guests and much less with bad weather conditions. This hotel would be a good 3 stars, not even close to a 5 stars quality.
Staff very friendly,great value
It has good location and view The standard of rooms and service is not for 5 star resort/hotel .it is only for max.3 Stars there is no internet in rooms no tissues in rooms no facility for hot drinks in rooms a/c is not properly working no proper equiment to shift the bags as they damaged the rollers of bags in addtion to the handle of the bag as they were pulling the bags directly on rough road in stad of using hand carrage for transporting the luggage not enough staff to service the hot meals as you have to stay in long que as there one and only one man to serve the resturant is very hot as there is no a/c working and it is the same for lobby no service of transport from the hotel to airportand the opposite no daily shuttle bus from hotel to down town
they have good cuisine and are mostly friendly
Very clean and neat hotel. The service was great. Gokce was the personal professional assistant that helped us during the check in process she was very articulate and professional. She was one of the few people that spoke great English and communicated really well. We really appreciated Gokce being cordial and attentive with her service.
The beach .....sea view from my room....accomodation. I was a little bit disapointed about the level of other guests in hotel... but for this price this is usual
Nothing !!!!! i complained about the hotel to you with another email - Hotel is not 5 star . its registered 4 star and its not even worth that
Hotel location overlooking Bodrum Bay and Castle, contemporary art and design features, gym facilities, pool area Staff attitude (unfriendly)and lack of customer service (with one or two exceptions), very high bar prices, lack of hotel shuttle service into central Bodrum
The location overlooking Bodrum is spectacular and it was very convenient for the port from where we would be departing the next day. Turkey is not somehwere I think of for good food, but this hotel constantly provides European cuisine well prepared and enjoyable to eat. The bathrooms incorporate a bath an shower, for more senior people this presents a difficulty for entry and worries about slipping afterwards.
Beatifull location on a hill top overlooking the bay of Bodrum. Food and service was excellent. Spacious rooms, well equiped. During our stay we were overlooking a building site, which gave even during the weekend quitte a lot of noise.
Chic hotel with a spectacular view of Bodrum and a 10Lirasi taxi ride from the centre. Excellent facilites with good and friendly service. Decor rather over-rated.
The pool, the view from the restaurant, great breakfast included. Some staff at reception desk were not as friendly as they should be.
reading big natural stones repared by cement in lobi.not good
From the moment I checked in I knew I would like this hotel. The check in was fast and efficient. The room very well appointed. The view of Bodrum was spectacular. The wait staff were very attentive and friendly. I only wish I was staying more than one night. Perfect way to end my trip after a week on a Gulet cruise.
Wonderful sight on Bodrum-Bay
Everything. Location, staff, rooms, pool, view etc.
Beautiful room, free internet and free loan of a laptop, good food, good English tea!
pleasant hotel - all inclusive excellent - no time restrictions on bar, food good quality, but not a huge amount of choice.. Not enough choice for alcoholic drinks. no internet in rooms
Food was excellent and always available which is surprizing for an all inclusive price. Great activities and entertainment every day again all inclusive. The room was small for 3 people but this wasn't a big problem because with so much to do we spent little time in the room.
The beach, swimming pool, programmes for the baby, food, and the waiters in the restaurant were realy police and friendly. The stuff in the reception was not polite and helpful, I realy hate the place from the first deal with them, the cleaning of the rooms were very bad and there are insects inside the room.
Almost everythi8ng was good enough the coffee
Closeness to the beach Front office cannot add or subtract, they are rude, and not responsive .
Everything, inaccessible, old, run down, and absolutely a 1 to 2 star room amenities, look and feel. Rooms smell like sewage.
i like the privacy and relaxed atmosphere and the helpfullness of all the staff
Location and staff. Food offered is not good at all.
Not one single thing at wow I liked. The most disgusting hotel I have ever seen. lease write at least 15 words Food disgusting, rooms horrendous, no place to sit at pool too busy, definately not 5 star!!!!!!!!
The Location was Great and the hospitality of the staff was wonderful.The food was excellent especially the Speciality Turkish Restaurant and the Entertainment Team were Superb. The room I was put in could have been a bit better, as in having a single room I was put right at the back and the room was not very big at all.My boyfriend flew in from Brussels and his room was worse than mine, this was the only way of booking it at the time.
The Turkis night spectacle and the beach pontoon. Some whiters are not so kind without tips.
This hotel offered everything we were looking for in Bodrum. Fantastic view over the bay and the town. Close to the centre and beaches. The room was good size and comfortable + large balcony. Nice pool area and extensive breakfast bufet. We would stay here again at our next visit.
the excellent breakfast, the clean swimmingpool, the beautifull vieuw the friendliness of the staff from time to time there was an ugly smell in the room
View, services and comfort I liked everything
My wife and I were tierd when we arrived and spent a week by the pool in the sun and air or in the water. The view over Bogrum is lovely. We relaxed anf had a good week..
beautiful view of the bay from our balcony
The room had a spectacular view over the Bodrum bay. Fruit and fresh water bottles were awaiting us in the modern and comfortable rooms and the balcony was so large you could have had a bbq with friends. absolutely fantastic. If any complaint (hard to find!) then the pillows on the chairs on both balcony as pool terrace were wet and not a pleasure to sit on. Removing them solved the problem at once. :)
This was at least one of the most charming hotels I've ever stayed in, and I've traveled my entire life. I personally don't go for the silly extras, but I do look for quiet, romantic, lovely, with amazing views and privacy and charm. I loved every little thing, but there are small idiosyncractic things that were not perfect, but I feel one expects that in return for the tastefulness and beauty, and I also don't care. not really. I suppose I could recommend to go off season, since I wouldn't have liked it if the hotel was fully booked.
The hotel is in a fabulous hillside location yet within easy blocks of the beach and the downtown shopping area. It is an uphill climb to return but only steep at the very end. Nothing too daunting, and well worth the balcony view of the entire harbor. The grounds are beautifully blooming and well maintained. We traveled by car, but there is a taxi stand right outside the hotel. Lots of breakfast variety (OJ and omeletes extra) and the view from the poolside dining area is incredible. Great value for the price.
Friendly, helpful staff. Nice pool, surrounded by trees with great view of sea and castle. Bathrooms were basic and small.
Fantastic views of the harbours. Short walk to shops and restaurants. Lovely rooms. Very clean. Good breakfast.