Hotel was clean and had all facilities needed for a holiday. Food wasnt bad Hotels needs a bit of love. Carpets are old and the hotel gets the feel it hasnt been updated since the early 90'S.
A quality hotel offering excellent value for money. Food quality and presentation was very good.
nearly everything a beautiful hotel, but need of smartening up, like the carpets a bit shabby
it was ver clean and well maintained yes as above and we stayed all inclusive but had to buy our drinks as in bottled beer and i thought international drinks was bud ect...
Nothing at all. Was not a four star hotel as advertised, rooms were filthy, rusty bath, mouldy tiles, stained carpets, no tea making etc in room, no mini-bar, food was appalling, many guests complained, bad smelling drains, complained to management in writing-no reply!. The list goes on!.
Hotel needs to be better maintained, found to many dirty dishes in the dining room ( perhaps they require new dish washer,s ?)
Location out of town,next to safe beach,peaceful around corridors and landings to rooms
Good value/price in all inclusive type. Need an all round refreshment. First of all carpets, furnitures, wall-painting.
The hotel has a real nice pool area and what pleased us most of all was the restaurant. The food is just great and the choice is unlimited, both breakfast and dinner.
Very good breakfast. Nice location with seaview. We order room for 2 persons, but everything was for one.
The pool area was absolutely amazing. We loved it! They should increase the are for parking, it was always full;-(
Good location and generally pleasant ambience. Food was good Hotel was built in the 1970s and has a very dated feel. In our view to justify its 5 star rating it urgently needs modernisation. In particular the room fixtures and fittings were not of 5 star quality. In view of this in our opinion it was significantly overpriced.
Una terraza magnifica. Muy agradable en su conjunto. La playa al lado del hotel es una maravilla.
One of the most relaxing holdays ever - may be too quiet for some but suited us just fine and can't wait to go back. Great food - the buffet meals with choice of fish, meat and pasta prepared to order is fabulous. Though listed 5 star don't expect an Hyatt or Meridian. Some of the entertainment in the evening could have been more professional however didn't spoil things for us.
Childrens activity, evening program, breakfast, great garden and pools, friendly people rooms were little a pit "tired" . dinner could be richer of fresh salads, there was much same every evening.
Staff were very helpful and the food was great.
We enjoyed our stay. We had a comfortable room in a quiet location. The food was very good. The pool area we used was lovely and secluded although a main pool complex was available but too crowded with children and drinking/eating/activities. If you were not all inclusive the bar prices were rather expensive for all items. Purchasing lunch and s nacks was also costly and not easily available as the assumption is that you would be all-inclusive.
good room good service of bus to beach sorry no good system of smell of cooking everything was o.k. but the restaurant situated not nice food excellent
The hotel was excellent value for money, plenty of facilities and the food was excellent. The staff were friendly but not enough of them on front desk.
all was very good and staff very helpful
Excellent food and swimming pool facilities (5 swimming pools!!! - all clean and very comfortable) Minor thing: old-fashioned curtain in the bathroom could be replaced with the glass wall.
N/A location, configuration, poor access to floors, (stairs + one single small lift by block), room cleanliness (sheets not changed during our three days stay, room floor not properly cleaned)....
Value for money. Reception staff very good and efficient with checking in and out Room not clean and needing an urgent refurb. Not 4 star. Restaurant staff terrible - overworked and rude. Wet table cloth on table. After phoning reception at 14.00 that TV was not working, and subsequently fixed, a member of staff knocked on my door at 22.30 to look at it.
Location in relation to beach - quality of accomodation - helpful staff Nothing
Friendly and very helpful staff. Fabulous for children as there is plenty of entertainment and the kids club is brillant. Each block has it's own swimming pool so you can sit and relax in your patio area and be watching them. The cleaniness was second to none. The appliances in the apartment was fantastic ie.. dishwasher, oven, toaster, microwave, hairdryer, iron, ironing board, kettle etc...
Lovely, well maintained complex with comfortable apartments. Good minimarket on site for self catering purposes. Quiet area but a nice distance to walk into town. Highly recomended.
Proximity to beach, friendly staff reasonably priced good food very poor quality of furniture- beds, couches and chairs
We were staying for 5 days and in none of these days we got cleaning service/towel changing At the 4 th day we inquires about it and were told about some "misunderstanding and for compensation we should contact you, although the manager agreed we have grounds for the complaint.
The weather, the situation of the hotel and the pool areas. The Hotel was taken over by a group of people,thereby limiting full facilities for normal customers
Absolutely brilliant holiday. Great swimming pools. Wouldn't eat in restaurant though. Great restaurants 10 min walk away. Glad we hired a car but would have managed without one. Beach towels supplied. Will be returning next year for sure No complaints
Quality of Accomodation and facilities
Large spacious accommodation
the layout of the resort and comfort of the rooms
Pool området var fint. Strand promenaden perfekt för löpning. Jag gillar inte att gym inte ingick. Prövade enkväll att äta middag på hotellet. Maten var inget vidare. Frukosten som vi åt varje dag var bra. Kunde varit riktig jos istället för från en automat.
Fina rum. Bara 10min från flygplatsen, kostade ca.10 euro med taxi. 3 pooler varav en var uppvärmd. Maten var så där, kunde varit mer variation. Frukosten var typisk engelsk. Men i helhet så tyckde vi att all-inclusive var värt pengarna, skiljde bara 50 euro på halv-pension och all-inclusive.
staff was exellent, location good, food was very good could have lifts
friendly staff good food good value all inclusive for the price. good access for disabled It was a bit isolated from the main resort
relaxing good food very friendly staff the spa plenty of sunbeds.reception spoke very good english entertainment could have been better
The quality of entertainment,service,food and drinks available were all excellent. The staff were always friendly and helpful. Theres nothing that my wife and I did not like about the hotel. However perhaps the seating in the loung downstairs could be more comfortable.
the staff were very helpful and the all inculive was very good value In some places it could have done with a little maintance and the pool was very cold and we could swim in it
I liked the facilities, the pool, the room, the food, the staff. Yes, the little variety of non alcoholic drinks, only three fruit juices of choice and the water is not mineral. They should change it. And the internet service should be free of charge like in other rated hotels and no so expensive per 12 minutes.
The weather was great for us hotter than we throught for November, the hotel staff were all very friendly good service for food and drinks including cocktails, rooms clean and tidy would say a good 3start hotel. We were just a little surprised that they did not give a map showing were the different places were but if you asked the reception staff were all helpfull
Staff very effecient in particular Paul Gibbins in Reception and Raphal in diningroom would like if dinner would include a Joint of Meat like Roast Beef or Pork
Had a fantastic time at this hotel, catered very well for familys. Rooms very modern spacious and clean. Food was good par for most all inclusives, Very friendly staff. Would highly reccomend for a family holiday.
Friendly staff, good food, really value for money cold water in swimming pool
spaceous appartments; good breakfast; has many leisure facilities; plenty of parking right outside the street; there is a supermarket right outside the rooms are a bit 'aged'; 12 euros to wash/dry laundry; payment is converted to your card's currency by the hotel's bank at higher rates but you can decline this conversion if you pay attention (same in other hotels and cash machines on the canaries)
Location and all the pools I didn't like the food (half-board)
Staff friendlyness and rapid attention to items requiring repair also the excellent food and its many varieties Has got to be a little down market from our previous stays, presumably due to overheads.
clean comfortable room bar staff, evening meal
General ambience of the hotel, staff, comfort, safety, food, pool etc. My third time holidaying here and hopefully it won't be my last. Delph needs to be replaced. Pool surfacing needs repair. Sunbeds need to be refreshed. Decor in rooms a little tired. More english television channels needed. Drift towards 'package holidays' as opposed to random bookings. Nothing major, I will be back.
We had a double bed 4ft 6" and very uncomfortable, did not sleep well one night. Pillows horrible and lumpy. Noisy with other guests dragging god knows what around above us early morning and late at night.Won't go back.
We found the hotel very relaxing and the courtesy bus was a great plus, also the evening show was very good could start a little earlier
This hotel is a wonderful place to relax and meditate. I especially loved the plants and the waterfall. The hotel reception staff are not as friendly as the other staff.
This is the second time I've stayed at the hotel. It is ideal for my needs as a short stay hotel when I visit Costa Teguise on business. It is clean, comfortable and friendly. For my purposes WiFi in the rooms would be good. It is available in the reception and bar areas.
pools very nice and spa excellent clean throughout wide range of food good entertainmentvery friendly staff only item i could fault was the location of the hotel however taxis ordered throughout the stay and arrived within approx 10 minsof the phone call
the food was excellent.services and staff very good.spa excellent.surroundings lovely.plenty to do withinn hotel a little removed from beach and town but taxis and bus were excellent
all, the service, the room, and the price/quantily
Ett jättefint hotell med ett helt fantastiskt läge vid klipporna. Vänlig personal, rena rum och supersköna sängar. Poolområdet är stort,välskött och väldigt vackert. Rekommenderas!
avkopplande med snyggt inredda rum, fina pooler & ett underbart spa. lite svårt att boka spa- tider, fullbokat hela tiden & vi var där i 3 dagar så vi hann inte med det vi ville göra.
Clean, new, comfortable rooms. Central location and very nice (sea)view. Staff was very friendly and really very helpful.
Everything - location, near centre, sea view, cafes, restaurants. Very clean and staff very helpful. Hotel looked new. Wi Fi internet access only worked outside room. I could not get signal in room with door shut!
The location is great overloking Playa Reducto, The rooms are of good size and well appointed nice bathroom and powerful shower The hotel is ideal if you do not want to be staying in a "full on " tourist area a chance to practice some spanish and the locals cater for spanish locals so the food is more interesting and yet local buses nearby means you are never very far away from anythingThe staff were excellent and very friendly apart from one female receptionist we had cold water for 4 days of our stay which somewhat marred our stay and they refused to give any discount from the bill as a "gesture" so you would need to check they have sorted their problems!!
Good clean rooms with sea view. Near centre and bust stop only about 5 mins walk. Frequent bus service to Puerto del Carmen. none
Close to the airport (10 mins by taxi). Beach (outside hotel), shops resaurants within easy walking distance. Good breakfast, nice room and well appointed. No hot water one morning due to fault in the hot water system, therefore cold shower - probably good for me, but not by choice!
The Diamar is a good quality budget hotel on the Arecife promenade. The buffet breakfast was good with plenty of choice. Our room had a lovely view overlooking the sea.
Great location, comfortable rooms. It's worth to pay additional money for sea view. Wi-Fi connection was availible only in a small area near the room door, but we didn't find it a serious enough problem to ask the hotel staff to do something with it.
The comfort and quietness, the staff at reception were very helpful. the breakfast scenario needs to address the hot water for tea etc. Using jugs to bring water is a little outdated.
The excellent beachfront location, the very nice room. Outstanding value for money. We could find free parking space on the street while arriving during siesta time. It was a 10 min drive to the airport, very covenient. The coffee served with the breakfast was of terrible quality.
Hotel was very clean.The food was excellent.Warm & friendly.
the diningroom staff, the pool. when we arrived the lady on reception had very little english and we had to wait for another member of staff to come to book us in .we were then pointed our way to our room ,and had to find our own way to dinningroom ect. very unhelpful...the whole week we were there not once was our ten year old daugher asked to join in ,in any of the kids activitys ,and when she tryed,felt left out as everything was in spanish.;would not return and will not be recommending this hotel to family or friends.
Något för alla; SPA, golf, tennis, massage, gym, simning, barnpool, barn-disco, kvällsunderhållning, nära till strand. Bra middag och frukost. Inte anpassat för ungdomar. Telefonräkningen blev det lite strul med. Tråkigt att behöva betala extra för att använda deras faciliteter när man hade räknat med att det skulle ingå i priset.
Good location. Good staff. No gift shop.
nice seaview room
I liked the room and the view from the window (no balcony). I liked the breakfast. The 2nd floor pool too open and therefore windy. Pool bar closed (9th sept?). No outdoor eating/drinking areas. Views were from behind windows. No concierge service when we arrived or left. No ambience. No warmth from the staff. Limited menu in the restaurant.
big room, nice breakfast. Location is central, near a nice small beach. Hotel needs urgently a facelift! Brown water came out the pipeline, not very nice. They tried to solve it, service ok.
They upgraded us to a suite. Views and breakfast were fab. The restaurant didn't open until 8pm for dinner. Too late for us.
The location was excellent - right on the beach, and the staff were cheerful and helpful. The showers seem to have a mind of their own and change temperature at random intervals!
Well positioned in Arrecife. Helpful staff. Decent suite. Excellent breakfasts. Out of season, many of the facilities were closed. The top floor restaurant, despite the views, produced only average food at expensive prices
The level of comfort, installations and personnel are everything you would expect of a 5* hotel. Its position right next to the beach is excellent and it is very easy to find, being the only tall building on the island! This was my first visit to Lanzarote and I would have no hesitation in returning: the only place I would stay is this hotel. Breakfast excellent .- including champagne and egg chef - and with lovely views from floor to ceiling windows. We were upgraded to a suite (there are twice as many suites as rooms) on the 15th floor and enjoyed fantastic views in two directions. The minibar contains complimentary water and juices. G&T in the bar on the 17th floor to watch the sunset is an essential appointment. No, nothing - everything was excellent. Brits may require tea and coffee making facilities in the room but this is a rarity in Spain.
Views were really good. Top floor bar at 17th was lacking in atmosphere, it could be awesome with a good interior designer. Really big rooms, pool was windy as described by some one else, but there is a good beach just below it. Go for the views of the bay and spaciousness! Good bar across the road. Oh breakfast was great too. Did'nt eat dinner there.
We were upgraded to a suite at the 15th floor with an extraordinary view over the beach and the ocean. The staff was professional. The beach near the hotel is great (soft sand, palms, calm water).The room and services provided by the hotel were definetly worth the money.