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One of the most relaxing holdays ever - may be too quiet for some but suited us just fine and can't wait to go back. Great food - the buffet meals with choice of fish, meat and pasta prepared to order is fabulous. Though listed 5 star don't expect an Hyatt or Meridian. Some of the entertainment in the evening could have been more professional however didn't spoil things for us.
Very good breakfast. Nice location with seaview. We order room for 2 persons, but everything was for one.
The pool area was absolutely amazing. We loved it! They should increase the are for parking, it was always full;-(
Good location and generally pleasant ambience. Food was good Hotel was built in the 1970s and has a very dated feel. In our view to justify its 5 star rating it urgently needs modernisation. In particular the room fixtures and fittings were not of 5 star quality. In view of this in our opinion it was significantly overpriced.
The hotel has a real nice pool area and what pleased us most of all was the restaurant. The food is just great and the choice is unlimited, both breakfast and dinner.
Una terraza magnifica. Muy agradable en su conjunto. La playa al lado del hotel es una maravilla.
Något för alla; SPA, golf, tennis, massage, gym, simning, barnpool, barn-disco, kvällsunderhållning, nära till strand. Bra middag och frukost. Inte anpassat för ungdomar. Telefonräkningen blev det lite strul med. Tråkigt att behöva betala extra för att använda deras faciliteter när man hade räknat med att det skulle ingå i priset.
Good value/price in all inclusive type. Need an all round refreshment. First of all carpets, furnitures, wall-painting.
nearly everything a beautiful hotel, but need of smartening up, like the carpets a bit shabby
it was ver clean and well maintained yes as above and we stayed all inclusive but had to buy our drinks as in bottled beer and i thought international drinks was bud ect...
Location out of town,next to safe beach,peaceful around corridors and landings to rooms
A quality hotel offering excellent value for money. Food quality and presentation was very good.
Hotel needs to be better maintained, found to many dirty dishes in the dining room ( perhaps they require new dish washer,s ?)
Nothing at all. Was not a four star hotel as advertised, rooms were filthy, rusty bath, mouldy tiles, stained carpets, no tea making etc in room, no mini-bar, food was appalling, many guests complained, bad smelling drains, complained to management in writing-no reply!. The list goes on!.
Hotel was clean and had all facilities needed for a holiday. Food wasnt bad Hotels needs a bit of love. Carpets are old and the hotel gets the feel it hasnt been updated since the early 90'S.
Ett jättefint hotell med ett helt fantastiskt läge vid klipporna. Vänlig personal, rena rum och supersköna sängar. Poolområdet är stort,välskött och väldigt vackert. Rekommenderas!
avkopplande med snyggt inredda rum, fina pooler & ett underbart spa. lite svårt att boka spa- tider, fullbokat hela tiden & vi var där i 3 dagar så vi hann inte med det vi ville göra.
Friendly and very helpful staff. Fabulous for children as there is plenty of entertainment and the kids club is brillant. Each block has it's own swimming pool so you can sit and relax in your patio area and be watching them. The cleaniness was second to none. The appliances in the apartment was fantastic ie.. dishwasher, oven, toaster, microwave, hairdryer, iron, ironing board, kettle etc...
Large spacious accommodation
The weather, the situation of the hotel and the pool areas. The Hotel was taken over by a group of people,thereby limiting full facilities for normal customers
Location in relation to beach - quality of accomodation - helpful staff Nothing
the layout of the resort and comfort of the rooms
Proximity to beach, friendly staff reasonably priced good food very poor quality of furniture- beds, couches and chairs
Quality of Accomodation and facilities
Absolutely brilliant holiday. Great swimming pools. Wouldn't eat in restaurant though. Great restaurants 10 min walk away. Glad we hired a car but would have managed without one. Beach towels supplied. Will be returning next year for sure No complaints
Lovely, well maintained complex with comfortable apartments. Good minimarket on site for self catering purposes. Quiet area but a nice distance to walk into town. Highly recomended.
We were staying for 5 days and in none of these days we got cleaning service/towel changing At the 4 th day we inquires about it and were told about some "misunderstanding and for compensation we should contact you, although the manager agreed we have grounds for the complaint.
General ambience of the hotel, staff, comfort, safety, food, pool etc. My third time holidaying here and hopefully it won't be my last. Delph needs to be replaced. Pool surfacing needs repair. Sunbeds need to be refreshed. Decor in rooms a little tired. More english television channels needed. Drift towards 'package holidays' as opposed to random bookings. Nothing major, I will be back.
This is the second time I've stayed at the hotel. It is ideal for my needs as a short stay hotel when I visit Costa Teguise on business. It is clean, comfortable and friendly. For my purposes WiFi in the rooms would be good. It is available in the reception and bar areas.
We had a double bed 4ft 6" and very uncomfortable, did not sleep well one night. Pillows horrible and lumpy. Noisy with other guests dragging god knows what around above us early morning and late at night.Won't go back.
all, the service, the room, and the price/quantily
Staff friendlyness and rapid attention to items requiring repair also the excellent food and its many varieties Has got to be a little down market from our previous stays, presumably due to overheads.
This hotel is a wonderful place to relax and meditate. I especially loved the plants and the waterfall. The hotel reception staff are not as friendly as the other staff.
clean comfortable room bar staff, evening meal
the food was excellent.services and staff very good.spa excellent.surroundings lovely.plenty to do withinn hotel a little removed from beach and town but taxis and bus were excellent
pools very nice and spa excellent clean throughout wide range of food good entertainmentvery friendly staff only item i could fault was the location of the hotel however taxis ordered throughout the stay and arrived within approx 10 minsof the phone call
We found the hotel very relaxing and the courtesy bus was a great plus, also the evening show was very good could start a little earlier
The location was excellent - right on the beach, and the staff were cheerful and helpful. The showers seem to have a mind of their own and change temperature at random intervals!
Views were really good. Top floor bar at 17th was lacking in atmosphere, it could be awesome with a good interior designer. Really big rooms, pool was windy as described by some one else, but there is a good beach just below it. Go for the views of the bay and spaciousness! Good bar across the road. Oh breakfast was great too. Did'nt eat dinner there.
The level of comfort, installations and personnel are everything you would expect of a 5* hotel. Its position right next to the beach is excellent and it is very easy to find, being the only tall building on the island! This was my first visit to Lanzarote and I would have no hesitation in returning: the only place I would stay is this hotel. Breakfast excellent .- including champagne and egg chef - and with lovely views from floor to ceiling windows. We were upgraded to a suite (there are twice as many suites as rooms) on the 15th floor and enjoyed fantastic views in two directions. The minibar contains complimentary water and juices. G&T in the bar on the 17th floor to watch the sunset is an essential appointment. No, nothing - everything was excellent. Brits may require tea and coffee making facilities in the room but this is a rarity in Spain.
They upgraded us to a suite. Views and breakfast were fab. The restaurant didn't open until 8pm for dinner. Too late for us.
Good location. Good staff. No gift shop.
I liked the room and the view from the window (no balcony). I liked the breakfast. The 2nd floor pool too open and therefore windy. Pool bar closed (9th sept?). No outdoor eating/drinking areas. Views were from behind windows. No concierge service when we arrived or left. No ambience. No warmth from the staff. Limited menu in the restaurant.
big room, nice breakfast. Location is central, near a nice small beach. Hotel needs urgently a facelift! Brown water came out the pipeline, not very nice. They tried to solve it, service ok.
We were upgraded to a suite at the 15th floor with an extraordinary view over the beach and the ocean. The staff was professional. The beach near the hotel is great (soft sand, palms, calm water).The room and services provided by the hotel were definetly worth the money.
Well positioned in Arrecife. Helpful staff. Decent suite. Excellent breakfasts. Out of season, many of the facilities were closed. The top floor restaurant, despite the views, produced only average food at expensive prices
nice seaview room
Enjoy the opportunity to relax in a quality location with good food and comfortable facilities. Fish choice not as good as previous trips
Food variety was excellent The room we were allocated was poor It was on the ground floor, overlooking an overgrown bit of garden with a large receptacle for garden refuse in front There were only two very flat pillows on the bed The main areas of the hotel were furnished luxuriously, but certainly from our experience with our room, the bedrooms were poor quality
The best hotel I have stayed at in this price range. Location is great - surrounded by plenty of beach, small shops, bars and restaurants. No nightclubs within earshot. Hotel is very clean and very well maintained. Staff are helpful and friendly. Huge variety of food. Pools clean. Evening entertainment was of a high standard. Very family friendly. The kids (6,4 &2) all loved it from the second we walked in and they were presented with a small inflatable seahorse. I try to avoid going back to the same place twice. This hotel will be an exception to that rule.
Staff, food and facilities were excellent...will return. Towels in bedrom...on the small side!
Excellent family hotel. Good facilities for young children. Helpful staff. Free wifi in hotel lobby. Very good breakfast. The evening meals were average
excellent hotel.very clean,staff very friendly.good food high standards.
I have stayed at the hotel 4 times --- The hotel is very well run and maintain. - food is excellent - staff very friendly - location is very good. The evening entertainment could be better - and perhaps a bit of moderization of the bedrooms might be an idea. I would perfer no dogs allowed.
The staff cannot do enough for their guests and the pool and dining is wonderful.
The quality of entertainment,service,food and drinks available were all excellent. The staff were always friendly and helpful. Theres nothing that my wife and I did not like about the hotel. However perhaps the seating in the loung downstairs could be more comfortable.
Staff very effecient in particular Paul Gibbins in Reception and Raphal in diningroom would like if dinner would include a Joint of Meat like Roast Beef or Pork
The weather was great for us hotter than we throught for November, the hotel staff were all very friendly good service for food and drinks including cocktails, rooms clean and tidy would say a good 3start hotel. We were just a little surprised that they did not give a map showing were the different places were but if you asked the reception staff were all helpfull
I liked the facilities, the pool, the room, the food, the staff. Yes, the little variety of non alcoholic drinks, only three fruit juices of choice and the water is not mineral. They should change it. And the internet service should be free of charge like in other rated hotels and no so expensive per 12 minutes.
relaxing good food very friendly staff the spa plenty of sunbeds.reception spoke very good english entertainment could have been better
Had a fantastic time at this hotel, catered very well for familys. Rooms very modern spacious and clean. Food was good par for most all inclusives, Very friendly staff. Would highly reccomend for a family holiday.
Friendly staff, good food, really value for money cold water in swimming pool
staff was exellent, location good, food was very good could have lifts
friendly staff good food good value all inclusive for the price. good access for disabled It was a bit isolated from the main resort
the staff were very helpful and the all inculive was very good value In some places it could have done with a little maintance and the pool was very cold and we could swim in it
We enjoyed the peace, quiet and excellent facilities and service.
Very helpful staff. Everything done for you. Good breakfast buffet plus hot dishes cooked to order. Optional dinner -- also good. Hotel is very well-appointed with a beautiful garden.
The entertainment was a bit poor but the kids liked it
Showers are wonderful the best I have used yet only negative would be they must put slip mat inside for safety otherwise no complaints Although their was a wide choice at breakfast the hot buffet was cold and this needs to be addressed also Toaster takes forever toast has to be put through about 4 times to get it brown please buy better toasting machines
He bedroom is great. Not enough fresh fruits for breakfast and far too much fried food.
everything was perfect,food pool staff,location
siwmming pool food
Comfort, kindliness of the cleaning lady, style of the furniture, space on the balcony, Rather poor breakfast bufet choice, no shower curtain.
hotel rooms very clean good size bathroom with a huge walk in shower overall would recommend only negative was no shower door water all over the floor bathroom no shower door floor destroyed with water