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had very high expectation from it before we arrived due to its history & the introduction from the guide book. unfortunately it turned out that we only liked the location of it. the management. stayed there for two days. toilet paper was almost out in the first day, but no additional was added. we had to ask for it by ourselves the next morning after running out of it. The heater didn't really work in the first day, either, even though it was fixed the next day after we notified the front desk during the night. The guy taking care of the problem at 4:00am after we were awoke by the cold temperature didn't seem to feel sorry about the situation. maybe we were being too polite during that time? obviously something wrong with the management of this hotel.
Customer Service, room was awesome
Location - great for the shops and the railway station. Very friendly staff - both the cleaning staff and those on the front desk. We waited in the bar inside the foyer to be served a drink but the waiter didn't serve us - not really a problem as we went into the very friendly zeppelinos bar, which was part of the hotel, instead, but disappointing that the waiter didn't see us.
I feel it is totally overpriced in comparison to other five star hotels. The rooms are smal. The TV is in a position were you cannot sit in bed on watch it comfortably.(TV being on the side of the bed, not at the feet end of it)
Very centrally located, neat and clean it must be possible to go to the room before 15.00
Central location. The Steigenberger Graf Zeppelin had lost my booking/reservation. It took me 30 minutes to check-in. When checking-out reservation was lost again. Amazing for a 5-star hotel: no room service from 10pm to 6am.
Location is very good near the main station Price very high, they asked for more money to get a twin bed room instead of Double.
€35 for a toasted sandwich in the bar at night......
Nice room design. Good reception team There is no place to held a meeting with guests in the lobby. For a hotel of that class the lobby is poor. There a special stage in the lobby reserved for VIP customers. This is not good.
Location near the train station is very convenient The wifi is a ridiculous joke -- very slow, drops constantly, and when I asked the front desk attendant for a room with good service, she put me in the room furthest from the server. I had to stand in the hallway to reconnect, repeatedly.
Their internet was broken the whole trip. For a business hotel this was unacceptable.
Internet is not free and very expensive. 8euro/hr or 20euro/day. Room charges are already high for provided services so I think internet connection could be free or at a fair price. Internet cafes in the neighbourhood charge 1 euro/hour
The staff was very good and knowledgable. Hotel is very new so there was a not finished feel. Overall it was a very good stay.
I hated the room telephone It was hard to use. No clock at all in the room!! There was no breakfast card in the room.
Location Parking fee too expensive
breakfast watch out, the hotel is located by the 6 lines main road of the town - half of the rooms have windows on that road. the price is a bit too high for the design - standard - confort provided
This hotel was amazing in every aspect. We had the 2-bedroom 2-bath apartment for two nights and it was a great value, and totally fantastic! Rooms were spacious even by American standards and the baths were huge and spa-like. Staff was friendly and fun and very helpful from reception to concierge to restaurant. We will definitely look to stay in another Arcotel property in the future. Absolutely nothing negative to say!
Clean, modern and new! Location was central and as easy walk from the train station. Friendly and helpful staff.
Large room The atmosphere in the bathroom is to cold
Absolutely fabulous lodging and staff
Hotel is well located and facilities are good. Undercover parking was handy. Hotel a bit hard to find even with GPS.
Wellness is nice and free. Rooms are spacy No wireless available in room or elsewhere although your site says it is available. No free internet. Resto quite expensive
Super clean. Nice bedfing. Close to center and train to go anywhere. I cannot think of a reason to stay anywhere else.
The staff at the hotel were very helpful, professional, and friendly. The hotel rooms, although small, were modern, comfortable and clean. The breakfast was meager and picked over. We were told breakfast was included in our room rate by an employee in the dining room only to be charged for it when we checked out. Very overpriced compared to other hotels we stayed at for what they offered.
Great breakfast, good parking and WiFi. Quiet, good black out curtains, bed fine (2singles together), fan in room. But once the temps hit 80, the room was a sweat bath. No a/c
quite good, I didn't put too much pressure on the hotel. I was much more interested in Stuttgart as a city. Anyway, the hotel is clean, staff is helpful, only the distance to the centre is too far, about 12km, but there is a tram really close
Clean rooms, friendly staff, good breakfast, fast wifi connection, interestimg decor and museum. Short walk to public transport. Front desk also sells multi-day passes for the Stuttgart transit system. Great value for money. The hotel is in a suburb of Stuttgart, and it is a 25-30 minute trip on the ÜBahn to downtown and the train station. No resturants in the immediate vicinity of hotel, and resturant in the hotel is closed Friday, Saturday, and Sunday.
The breakfast No have restaurante, is not true, they offer a snack bar. The location is not easy to move on, the room the decoration is poor, does not have a good TV. does not offer beauty shop like shower cuff, etc, the towels the low quality, etc. etc.
Nice place, conveniently located, excellent breakfast!
Cleaning, size of the room and comfort. I was on the 4th floor where the internet connection is wired. The problem is the lenght of the cable, not enough to reach the desk. No air conditioning available.
The Wellnes Area
Buffet breakfasts good. Parking convenient. Quiet for sleeping. .
breakfast quite a hike to the centre by public transport
We had a spacious and comfortable room. Delicious breakfast with a lot of variety, good value for money.
Staff were very polite and helpful.Room was very well presented.Bed was very comfortable.Breakfast buffet was best that I have experienced for some time.Adjoining museum was interesting.My wife and I were impressed enough to telephone the hotel directly and book a room when travelling back from Italy a week later. Free wi-fi access would be an improvement.There is free internet access via a single guest terminal in the lobby,but this was busy when I wished to check e-mails.Using my own laptop in the room would be preferable.
spacious room outdated
Room comfort, cleanliness, good facilities, noise reduction. When I asked to stay an additional night, the rate was increased without a reasonable explanation. WiFi access in the room was somehow complicated.
summer special 50 % /
The hotel was situated near the Mercedes museum which my husband wanted to visit
Excellent staff, very happy to help. Other inconsiderate guests who would not check out on time.
The hotel was nice with a modern decor , plasma tv and free Internet was a great bonus, the staff were very helpful The location is very far of Stuttgart's center, and far away from the train station ( more tan 10 minutes walking) but its ok if you have a car, we boked three rooms for three days and in one day two of the rooms were not cleaned well and not provided with amenities (shampoo, etc )
The location was perfect, a block away was the spring festival, the reason we visited
The food in the restaurant was terrible
Very good location (although my GPS on rental car couldn't find the Hotel at first, but I was able to find myself anyways; like in good old days!) Everything you expect from a Hilton Hotel; staff was friendly, rooms were spotless, well equipped (there were even a microwave), right in the heart of the Stuttgart (next to Porsche Arena and Stuttgart Stadium)... Good value for the money, highly recommended. Pricey breakfast, but still worth it. You gotta start your day right!
Free wifi was really good and fast. Bed is comfortable, room was really nice and it has facilities for ironing clothes and even a microwave. Free coffee/hot chocolate machine next to the reception, with really good hot chocolate I might add. Good American style restaurant a 2 minute walking distance from the hotel. The laundry service was inconvenient, you had to give them your laundry before 8:30 A.M or they would charge %50 extra.
Modern and tidy hotel. Comfortable and clean room & bathroom. Friendly staff. Very convenient to visit the Mercedes museum or the Porsche Arena. Mini-bar available only at the reception (not in room).
Suveränt fint förstaklasshotell centralt beläget i staden. Gedigen frukostbuffé och excellent gourmetrestaurang. Bilparkering i hotellets djupgarage utgjorde en säker, lättillgänglig och bekväm förvaringsplats när vi inte använde bilen. Förvånansvärt lågt pris/natt under vecka 33. Inte direkt, men duschkabin hade varit bättre än badkar.
Hyfsat hotell. Lite lyxig entre etc. Rent men dock en papperslapp under sängen. Internet och frukost dyrt. Jag valde då att ta frukost på Coffee Fellow vid Mittstatte. Mycket billigare och med gratis Internet. Strykjärnen var det lite få av och de första två jag hittade fungerade ej.
Ligger bra, utstrålar att vilja var i högsta internationella klass. Bra service
Very nice hotel!! Near shopping city! The stuff in the reception very helpful and professional! The breakfast was really good. Everything was very good.
Trevligt bemötande av kunnig personal som gjorde sitt bästa för att kunna tillgodose våra behov. Mycket trevliga rum. Verkar som om man kan försöka utveckla miljötänkandet på hotellet då handukarna tvunget skulle bytas ut efter en dags användande.
Front desk service and proximity to airport Breakfast 'service': started cleaning area and moving people = guests around during breakfast hours.
Service for Breafast very unfriendly
Internet service in the hotel room.
Vi hade en utmärkt vistelse på Kronen-Hotel och personalen gjorde det lilla extra för att fira min frus födelsedag på hotellet.
Rent och allt fungerade. Väldigt bra och omfattande frukostbuffé AC kunde ha varit tystare och färskpressad juice är inte dumt till frukost, men det var nog det enda.
Nära till centrum och kommunikationer. Fräscht rum, bra frukost. Ingen möjlighet att låna dator för att söka info på internet. Personalen sa att de flesta som kommer till hotellet har egen dator med sig.
Location, Comfort, Great Staff Breakfast is a little expensive
Large rooms Staff service, no cooking surface (microwave or hotplate)
Hotel clean and spatious rooms and comfortable. but, hotel with no charm or any heart. Just a building block with rooms. Entrance is underground, there is no proper taxi access.. weird. The price for internet for 24 hours is 27 Euros and breakfeast is 18 euros.... None of this are value for money ....
Close proximity to my work trip and to the Ubahn. Staff were very friendly and helpful. View was nice. Big rooms. SI suites was under construction. Elevator was out of order the whole time and I was on the 5th floor. Not a lot of regular restaurants within walking distance. The hotel only does breakfast. The parking is challenging to locate and directions are unclear/poor signage.
Appartment was extreamly clean bedding and towels were brilliant white and smelt fresh.
The breakfast was excellent, and the staff at reception were helpful and friendly. I was quite comfortable in my room as well. I found the hotel a little difficult to find on foot, largely because the sign simply says 'Hotel', rather than 'Novum Hotel Boulevard', as the Kayak reservation stated.
A great value hotel. Room was very small, but sufficient do what I needed.
The room was excellent, the bed very comfortable, toilets and shower also top quality. TV was also very nice :-) W-LAN was not stable enough, I had no opportunity to try the breakfast so I can't tell, and the location is not the nicest one in Stuttgart.
The room was a nice size and comfortable. Very Quiet.