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First of all, I am a veteran traveler. I used to travel for a living, spending more than 200 nights a year in hotels. What upsets me about any poor service experience is that it is relatively easy to avoid with good training and good management.\n\nI checked into the Doubletree Newark Airport after 11pm on the 13th of December. If I didn't already know they had a shuttle from the airport, there would have been no way to know they had one running. In the terminal and also at the P4 shuttle pick-up area, the hotel is not displayed on the courtesy phone area. I ended up having to call the hotel to see if indeed there was a shuttle bus available. \n\nWhen I arrived at the property, there were 4 people behind the front desk but no one at the front door or any bell service available. I had numerous bags as I was returning from an overseas trip and had to secure the bell cart myself. I passed several staff members with this cart and no one offered to assist me. \n\nThe guestroom was fine, alt...
Beware, renovation under way. Paint on carpets, in sinks.... smell is in the air. Not sure why I didn't know about the daily parking fee ($14).
The front desk personell was very friendly the room was nice overall hotel standards were very good.
Clean and affordable. I was very impressed by the cleanliness of the hotel in general which would include the room, lobby area, and the indoor pool. The hotel staff was extremely friendly and very accomodating when it came asking for directions, coordinating adjoining rooms, and providing additional services such as a roll away bed and blankets. Each time we came back to the hotel from our day or evening trips the front desk manager or clerks would ask how our day went. We enjoyed the flat screen, LCD T.V. and the variety of channels available for free viewing. The only downside to the hotel is that it's located right off the highway across from the airport which meant we were pretty much land locked which limited our dining choices without having to drive. The Perkins shuttle never showed so we ended up eating lunch the first day in the hotel restaurant. Being right off the highway also made it very challanging and confusing to get into the frontage road area where th ehotel is locat...
Some hotels have gorgeous communal areas, such as the lobby, and the lounge, but a different standard for their rooms. Renaissance Newark Airport had beautiful areas that were communal, and their rooms were of the same high standard. Bed was comfortable, and warm. Room was spacious and clean. Staff was accommodating and friendly. Shuttle to and from the airport is a plus. Many airline staff stay at the hotel, so the morning shuttle filled up fast, but another shuttle was dispatched right away, to pick up the overflow of passengers. I would stay here each time I'm in the area. Not just a good value, but a great place to stay, meet, eat, hold a conference, etc.
I am very picky, about clean, germs when it comes to hotels. the staff was friendly, from the valet to restaurant staff. the room was clean. i would go back and stay there again.
The room was pretty clean and adjacent to Newark Liberty International Airport. The view was just overlooking the parking lot. Nothing else. The lobby was very beautiful.
We needed a hotel not far from the airport as we had a 6:30 am flight the day after our stay. The staff at the Renaissance were incredibly helpful with any and all questions we had re: transportation, food, etc. Although we had a short night's sleep due to our obligations, it was completely restful. We would stay here again in a heartbeat.
I arrived at 2 pm only to be told to wait an hour. Upon returning at 3 I was told the room wasnt ready and I could have a double bed. I refused and was told by the manager YOU CANT EXPECT US TO RUSH OUR STAFF. My toilet was broken. I was charged 3 TIMES for the same thing. Then I was told the only thing that can be done is a FREE DINNER....unacceptable treatment and horrible attitudes
This hotel has been recently been renovated. The public areas on the first floor are very nice, and the quest rooms are very nice as well. My only negative comment (and it's very minor) is that the hallways in the guest room areas still need to be redone. The front desk and restaurant staff's are very friendly and accommodating.
If you have a choice I wouldnt stay here. The surrounding area is horrible. Also, very very hard to find and easy to get lost in an area I dont feel safe in. The hotel is just average, the staff is just ok. Absolutely no restaurants in the vicinity so you are forced to eat at the hotel for mediocre food. Meeting rooms had leaking ceiling, where water came through like rain! Parking for hotel guests is expensive! Unfortunately I had to stay here for a meeting, if I had a choice I would not stay here!
This was my third stay at this hotel and even better than the last two. The rooms, lobby, and restaurant have been very tastefully redone. The room was very comfortable with HD TV. The staff was very helpful and courteous. Even though near the airport, my rooms have always been quiet.
Nära till outleten Jersey Garden, gångavstånd. Smidigt med hämtning/lämning på Newark-flygplatsen. Hyfsat tyst trots alla flyg som lyfter just över taket. Hittade in ossinte i bokningen, men löste problemet när vi stod där.VI blev dubbel-debiterad för rummet (pga detta?). Mycket folk i frukosten, skolresor, som skapade köer.
Jag har bokat svit, men fick för att börja med ett vanligt rum, efter klagomål till sist var sviten. Ingen ursäkt från personalen. Alt annat OK.
Hotel is alright. Gym is good and has equipment for about 7 people at the same time. The wee shop where you can buy food is open 24/7 and has good food in it.Free Internet is fast.Shuttle Bus drivers are friendly.Is worth its money if you book online and don't pay more than 100 bux. People at the reception are not really friendly - as mentioned before by other travelers. Though they are helpful.
Clean and silent rooms and wireless free internet are very useful for travel in business Carefull with hidden costs for things that in other regular hotels are included. Breakfast: low quality and room not very clean
Reliable airport shuttle. Good restaurant. Couldn't work the coffee-maker.
Quietness and the courtesy shattle to and from the airport Yes, I don't take coffee but that is the only drink provided by the hotel and the brakefast there is too expensive.
We enjoyed the comfort of our room and appreciated the 24/7 gym & swimming pool. Also, having a courtesy shuttel is much appreciated. We wished we could have ordered food after 23h00 and that some movies (even old releases) were available without paying extra fees.
We found our room to be very comfortable and clean. The price was definitely reasonable. The hotel's facilities are excellent. Front desk personnel were very friendly and helpful.
The ease of access from EWR airport. the people are not friendly. they do not welcome you as a customer.
Got in at midnight and still able to grab a quick bit in the restaurant/lounge! Staff was great and never made us feel rushed.
The rooms and staff were nice The shuttle service was very poor. Understaffed shuttle service for people trying to make flights. If you are going to use mini-vans, you need to have more of them, or have bigger shuttles on stand-by.
check in was easy. beds were comfy. It smelled old
A shout-out to the Newark Airport Marriott for their excellent customer service. Having taken a red-eye and landing in Newark at 5:55 yesterday morning, we went straight to the Marriott, not necessarily to check in, but to have them be aware that we were there, because we knew we wouldn't be back to use it until around midnight. The night clerk decided just to check us in early, at 6:30 a.m. We never went to the room, but left for our day in NJ and NY (and Neal Gottlieb 's Survivor viewing party, which was attended by so many relatives and friends). When we returned to the Marriott just past midnight, we attempted to print our board passes for this morning. When that didn't work, the same night clerk offered to try during the night and have them for us in the morning. Great. We went to our assigned room, and when we opened the door, we saw it was a wreck. It had not been cleaned at all. So it was a trip back to our now favorite night clerk. After explaining the situation, a supervisor got involved. We received an apology, and an upgrade to an executive suite which included a full breakfast. Thank you, Marriott!
Hotel staff was nice, room was clean and not noisy. Restaurant staff were terrible. Can't be described as nice which is in sharp contrast to the hotel staff
Great bed, nice room layout, very quiet and dark which was nice for sleeping. If you close the curtains you will not be able to tell you are essentially in an airport. Restaurant was okay -- not bad, not great. A bit expensive for the quality.
Had to pay for computer access in business suite, no free TV channels…..everything was promotional.
Lobby and restaurants remodeled. You can walk to terminals but a shuttle is provided. Best place you can stay when departing from EWR.
The bed was comfy and divine! Check out time was noon. Service fell short. Shuttle took 40 minutes to arrive; I had to call twice. Massive plane delays brought me in at 3 a.m. and it was not fun waiting yet again. First room shown smelled to me of smoke; no problem about changing rooms. However, she said she would slip a new room key under the door while i could sleep (almost 4 a.m. by now) and she did not. It was easier to not leave the room when I woke (bc very tired) then to deal with trying to get a new key to my room when I would be checking out soon. I left hotel at 11:30ish a.m. without coffee but showered.
They set up a pack and play and refrigerator. Huge win! No bellman to bring our bags up. We had to push the luggage cart ourselves. The restaurant was initially rude when I asked to take food upstairs (to my husband and sleeping daughter). I was surprised that this was supposed to be "in" the airport but it still required a van to access. They will not direct you to a walking path. The van was included (nice) but the driver refused to go to the premier counter, leaving us to lugg baby and bags up multiple flights. Not as easy as for a solo business traveller
The place was very clean and nice, and very professional looking. If you're not a posh business person, it isn't the best. We made the mistake of ordering Dominos to the room, and the hotel was obviously not very happy about "fast food" coming. First of all, they gave the delivery person a hard time and accused her of not really having customers here and being shady, before they finally called my room. Once I confirmed we had indeed ordered pizza, they wouldn't even let the delivery person come into the hotel, and I had to go outside to meet them.
Amazing location adjacent to terminals Prices are similar to Midtown Manhattan
Bra med närhet och buss till Newark airport Dålig restaurang halvdan frukost
Bra medelklasshotell. Bra med shuttle som gick ofta till och från Newark airport. Mycket smidit att boka via er! Fråagde receptionen om bästa sätt att åka till södra Manhattan. Receptionisten ringde en vän som var taxiförare och han var dyr. Dessutom sa receptionisten att resan till Penstation skulle ta 25 min. Den tog max 10 min. Synd. Skapar inte förtroende för personalen
Not too many shops
For of all this app said that the Hilton had a spa and that was a lie !!! Also the indoor pool was dirty! The customer service was shitty. & to top it off we had to pay for parking which was $20.
good overnight with early morning flight departure. Enjoyed lobby bar with good accompanying menu -- not a bad place to hang out and unwind. Staff was friendly and accomodating, keeping their cool during a substantive number o all-at-once check-ins. Shuttle from airport terminal departs from the extreme end of the airport, which depending on your arrival
Clean Not enough mirrors you couldn't chill wroth your friends because the walls are paper thin
The staff is extremely helpfull and friendly, special in the restraurant. Parking was free!
I needed a hotel close to Newark airport, this hotel is clean and Comfort. the transportation from the hotel to the airport is easy by car or you can take a taxi. the hotel is not good for holiday or fun, it is just for stay the night close to airport.
Room was clean and spacious. Comfortable. Original parking lot wasn't working and had to park in the guest parking, which was completely packed. Only good thing was that instead of paying $20 for parking, I only paid $15 plus fees. Ridiculous that we have to pay for parking, even with a room. Pantry area was almost empty with no variety,
Great location for use of Newark airport. Great staff! Nothing
Friendly staff, convenient location All good!
Friendly staff Bath room old fashioned, Car Parking very expensive
Access to everything Fixures in the room needed maintenance
Very comfortable bed and quiet room. Nice looking building. Airport shuttle was quick, convenient and the driver for the hotel I stayed at was very nice (can't be said for the other Courtyard hotel driver for one of the other locations...). Too many people partying in common areas/halls. Rude driver of airport shuttle for one of the Courtyard Marriott properties (not the driver for this location - but another locations driver who was at the airport at the same time); if you don't know which of the three Courtyard hotels you're going to hope you don't get the driver I did at first because he just yells at you. Bathroom and ceilings in room could use updating.
Location. Close to Mall and major highways. Complimentary breakfast Was given the wrong room at check in. Was offered an accessible room with absolutely NO closet space to hang up my wedding dress. Not one staff member acknowledged that I was getting married;NO congratulations; NO amenities. Staff lied about free breakfas
Free breakfast and happy hour Charge for late check out
The staff was very accomodating and courteous. Hotel Employee at the front desk was very helpful. We had requested a 1 king bedroom and ended up with a 2 queen bedroom but it was no real inconvenience.
proximity to interstate, swimming pool, breakfast pull-out mattress was very uncomfortable, hotel places hold on credit card for 'incidentals', but this isn't refunded at check-out - was told it would take 2-3 business days
This guest did not leave comments about this hotel.
Ambience and convenient Poor knowledgeable front desk, was not given the room reserved, given rooms in different floor. Requested a room with access to accommodate old family members. Had to settle for something closer rooms
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
king size bed accomdations
The room and location were excellent. The bar and restaurant were expensive for me, since I was alone and really just wanted something to eat. They ran out of razors. I needed one because I had a meeting in the morning and housekeeping had thrown mine away. They didn't get any in before the next day when I checked out.
Location parking, and how they took care of snow Did not like kitchen/restaurant staff. ....the chef was rude
I liked the fact the hotel was close to a Mall and provided a shuttle and had a swimming pool with breakfast included. The shuttle was terrible - supposed to run every 15 minutes but what they don't tell you is that one of the shuttles is reserved for airline employees of United and American and essentially, there is a shuttle every 30 minutes that is not supposed to stop at the terminals but it does it anyway. One of the drivers was supposed to pick me up from the nearby Mall and decided not to because he was running late, so I ended up running late for my flight and had to change it. Be very careful with these shuttles - they are quite unreliable.
I loved the comfort, cleanliness and everything overall I will be returning soon.
Staff was great convenient location
Upon arrival we found a spacious room which was very clean and updated furniture with comfortable double beds. Microwave and mini fridge were included as well as free parking. The free breakfast was nothing fancy but was adequate and got the job done. I was happy to find my favorite Kashi cereal, but the coffee wasn't to my liking. Overall I would definitely book this room again.
Proximity to airport. Shuttle service to and from airport.
Convenient shuttle to the airport They provided me with take out menus for nearby delivery I ordered delivery from a nearby Italian restaurant and they delivered it right to my hotel room door. Nice indoor pool and jacuzzi There is no bar or restaurant in this hotel you have to walk down a road where there is no sidewalk to get to the Courtyard Marriot which is a short walk but 2 doors down to get to the food and bar. Menu and bar is extremely small.
clean comfortable and roomy...really nice breakfast
Everything, microwave and fridge were available without extra charge, relaxing atmosphere and i felt safe in the environment. No dislikes here.
1st- Decent breakfast 2nd- Could not hear the airplanes even though we where right next to the airport. 3rd- After having an issue with the first morning having the lobby and breakfast area completely blocked by a school group, they moved them to a conference room are for the next 2 days to resolve it. 4th- Had plenty of power outlets around the desk. 5th- The free wifi internet was not slow, making it unnecessary to purchase the $9.99 a day "upgraded high speed" pass. After reading reviews for all the hotels in the area and seeing mixed reviews for all,I decided to to try each hotel for a few nights to see which was the best. Facing a 2-3 month stay in the area, I was going to be able to try a few. This was my second hotel after Holiday Inn Newark, so here is what I got. 1st- No bottled water in the room, maybe this is just a Northern US thing, because most major hotels in the Southern US and West coast have 1 or 2 free bottled waters in the room. 2nd- Had to pay $15+tax a day for parking even though when reviewing the description of the hotel it said there was a "Surcharge" for extended parking, it did't show the fees for parking until after booking even though it showed it as an amenity. I mean, I didn't have to pay for the pool, business center, gym, or elevator use, and they were all listed as amenities without noting a surcharge. 3rd- There was a smell to the room I couldn't place. It was a light smoke and minor mold smell. I got used to it after being the room for a few hours but every time I left and came back, there it was. 4th- Fridge was the smallest fridge you could possible find, like 1.2 ft2.
The room was super clean and spacious. I would stay here for leisure or business anytime. We even had a little view of the city and planes coming into Newark Liberty. My wife and I drove here from Ohio and this was the perfect balance of what we needed. Cost effective + parking + NYC access A little far from the city and public transit but with a little creativity you can get there in no time for only a few dollars.
The staff , breakfast and pool The location kinda tricky
Overall the hotel was beautiful. The room was very spacious and neat. My stay was very pleasant. The jacuzzi was out of order and the pool water appeared to be dirty. I didn't like that you have to pay for parking if you booked a room and that you only have 1 hour of free parking.
Impossible to find because address is not correct online, pictures online lie, and unsafe for families.
There were bugs in the room. The first room they gave me was not even cleaned, towels were still laying on the bed. The next room they gave me I layed in the bed and the next day i noticed a skin irritation turns out to be ringworm. My boyfriend has a rash from the room. It was absolutely horrible. never again and it should be removed from your site.
Frighteningly rundown, didn't end up staying at this hotel becauservices it was so insecure
I liked nothing "housekeeping staff" never cleaned, we asked for a fridge twice and they forgot, the room stinks.
Young lady at the front desk was personable and nice. The rooms can use some serious upgrades. I'm not saying it has to look like the hotel next door, but with some upgrade and better maintenance would certainly bring in more revenue. I'm a business person. Ceiling was falling apart, iron board looks very antique. Not to mention the TV. There were stains on the ceiling tiles and chair.
The room we booked had a king size bed and that's all that really fit. There was a desk, office chair, dresser, and chair that was crammed into the room and you had to squeeze by everything to move around. We saw a cockroach crawling on the wall and the bathroom door knob was broke so we never shut it as we were afraid to get locked in. There wasn't a blow dryer in the room just an empty wall mount for it, so we asked the front desk for one and they told us we had to return it once we were finished using it, it didn't even work. The ironing board didn't have a cover and there wasn't even an iron in the room, but after the blow dryer issue we didn't bother asking. The hotel shares their parking lot with an airport park and ride so finding parking at the front office was impossible and getting in and out was congested and frustrating. I would not recommend staying here and will never go back.
There is nothing to like about this nasty place! Everything!!! Disgusting - so dirty!
The availability of crack cocaine and pussy. Lights flickereing, all furniture pulled from the walls, no pillows, mirrors & pictures framed crooked, babies screaming, reggaeton blasting, people fighting in the parking lot, dirty bathroom and the smell of mold.
Det var ett prisvärt hotell som låg ganska nära flygplatsen. Dem hade minibussar som körde till och från flygplatsen. Stort rum med mycket skön säng. Det var rent och badrummet var fräscht. Det fanns kylskåp, micro och kaffesmaskin på rummet. Frukosten var helt ok, fanns även äggröra, bacon och potatis.
Bra rum, stort för att vara i närheten av New York. Bra frukost ingår i priset. Restaurangen är inte att rekommendera.
Jättetrevligt rum, rent och fräscht. Bra frukost. Lite oklart hur det fungerade med shuttlen till hotellet och vi fick vänta väldigt länge, vilket var jobbigt eftersom det var sent på kvällen.
I did like the access to the New Jersey Transit and airport. There are some resturants and shops in the building to pick up anything needed. The hotel staff was very nice and helpful to any questions we had. I did not like a few things in our room, such as, no place to hang a hand towel, the sink counter was badly cracked with a poor fix job, and the hair dryer was very old and weak. It seemed as a left over from another guest. The safety is questionable. I was there with my husband and felt okay but we both felt uncomfortable at times. I would not recommend staying alone or walking the streets at night. If you are there to visit NYC, I highly recommend staying in the city over NJ. With the cost of transportation and time back and forth, you waste time and money.
Clean, very close to train station. Don't expect to check in before 3pm. Breakfast in the restaurant was terrible. Got the corn beef hash... by far the worse I've ever had.... tremendously overpriced for the quality of food. You will hear the honking from the traffic until approx. 10pm. The area surrounding the hotel is not nice... I would recommend not walking around much.
We enjoyed how large the rooms were for the price we paid. Also conveniently located next to Penn Station.
The bed was comfortable and stay was good. Don't order order room service . The food was terrible.
Arrived late and called the hotel about the shuttle from Newark airport, was told it was on its way. 1 hour later was told it was stuck in traffic, so caught a cab and was there in 10 minutes, didn't see much traffic anywhere.
Comfortable bed nice staff Needs to be renovated in areas
It's quite convenient, although the area isn't great. Staff was rude. They need to learn how to smile because their vibe was negative.
It has a very convenient location near the train station that made our trip in and out of New York easy. There was some difficulty in confirming a taxi booking to go to an event.
The staff were very helpful, they were particularly friendly in the Market Grill where we had breakfast on 2 mornings. Beautiful room, and the bed was one of the most comfortable I have ever slept in. Usually we stay in Manhattan when we visit New York but this hotel offered a great alternative.It was very cost effective as it was $10 return from the station to Penn Station New York [34th Street near Macys] Our room was not ready when we arrived and even when we came back at 11pm, we then had to wait on the bell hop to bring it up. Think this should have been done.The Starbucks attached to the Lobby only opened Monday to Friday and even then closed at 7 pm. The walkway from the train station to the hotel was closed each evening when we returned from the city meaning that we had to go outside of the station and cross the road to access the hotel lobby. During this we were stopped several times by people asking for money.
No running water. Not advertised at the time of booking although they knew there was a scheduled outage for repairs. Had to check out, get reimbursed and go to another hotel upon learning that there was no running water at check in.
Easy access to trains, Amtrak & PATH. Food was good. Service very good. Staff very good and nice. Very secure. The room door was slightly off kilter so it made a lot of noise when shutting
Concierge Service on the 9th floor was super! Expensive restaurant in hotel with very poor service.
Bra hotel och nära till flygplatsen. Gratis buss till och från flygplatsen. Bra frukost. Kaffekokare på rummet.
att jag kommer så nera flygplatsen o snabb bra buss service to. ja , det var facktisk frukos, jag visste att frukos buffet ska allt serveras själv, men i detta fall ska man beställa, det är inget frukost utan grött.
Eftersom vi bara skulle sova en enda natt var det bra att det låg nära flygplatsen eftersom vi skulle flyga vidare nästa morgon till vår semesterort Inte själva hotellet...men så fort man skulle utanför hotellet måste man tydligen ta taxi....enligt personalen finns tydligen ingen busslinje eller nåt annat sätt att ta sig in till stan eller till någon restaurang.
Good proximity to Newark airport, and a couple of restaurants within a few minutes walk. Comfortable rooms and beds. The only room available was a smoking room, which wasn't all that bad, as far as smells, etc.
It was a last minute stay because something fell through on our travel plans. When it's time to check in, they let the guests know that it's a no party policy and make you sign a waiver, which is fine. I dislike the fact that my friends and I had friends staying in the same hotel and when they saw us getting on the elevator, they assumed that we were having a party and proceeded to ask me my room number and tell me that a group of people were going up to my room, which was false. I also dislike that the shuttle is on call because when we called for a shuttle, one never showed up and we were stuck having to find another way back to the hotel. One of the guests staying in the room with me needed a shuttle for 6:45 for a 7:45 flight and was told that the shuttle doesn't start running until 7:00. It's 15 minutes and we are paying customers. They don't care about their guests. Front desk just seems lazy and inattentive when it comes to needs of the guests. I won't be staying here again and I won't recommend it to any friends.
I needed a place to stay that had good enough accommodation for a two night stay. I was just in town for business. The room was pretty nice with updated features overall and was clean. Location was good and close to a mall where i had lunch. The breakfast was enough for me, especially being brand new to traveling. But I believe it would leave others disappointed if they are looking for a more dedicated/sit-down breakfast. It was muffins, granola bars, and fruit with some coffee. "Continental" breakfast. So its definitely more for the quick moving business man. But if you want more food the location is very close to a lot of restaurants and a mall so there isn't much to worry about.
I DIDN'T LIKE THE FACT THAT THEY GAVE ME A SMOKING ROOM WITHOUT ASKING ME IF THAT'S WHAT I WANTED. ALSO, THERE WERE YOUNG PEOPLE STANDING AROUND IN THE LOBBY LOOKING LIKE THEY LIVED THERE. WITH THAT, I HAD TO CALL BACK AND GET ANOTHER HOTEL WHICH TOOK OVER AN HOUR AND A HALF LATER WHIH WAS MIDNIGHT.
no shuttle bus
Prisvärt och nära Newark Airport Inte så bra restaurang. Bristfälligt med platser för större sällskap (bara ett bord rymde fyra personer, alla andra var dukade för bara två) och varken vin eller öl kunde serveras till maten, som dock var OK i förhllande till pris.
Helt ok för pengarna. Lämpligt som övernattning vid Newark flygplatsen men kan kanske även funka för New York besökaren då det går shuttle flera gånger dgligen. Även taxi hade svårt att hitta!
Value, and great view inside from inside balcony Got off elevator and looked for room. Sign said rooms 501-527 left and 529-549 right. My room was 528. Figure that out. It was around 2 corners, but room was great in the end.
Everythings good, thank's!! The room is a little old but everything works and very clean!!
The only reason I was at this hotel is because I missed my connection and was rebooked to leave very early the next morning. The airline did not cover the cost of the stay so I had a choice and picked the Doubletree. From booking to check out the stay was a disaster. The shuttle took over 30 minutes because no one at the hotel notified him people were waiting. Upon check in at 11:30 pm I asked for a 4 am wake up call. I confirmed it before I went to my room. At this point, my phone is completely dead, it wouldn't even turn on. I literally plugged it in and fell into bed. The wake up call never came, but thankfully, due to a a leaky faucet that dripped all night long, I never fell deeply asleep and happened to check my watch at 4:18 am. I got ready and went to the lobby to get coffee, which was supposed to be there 24/7 according to the person who checked me in-- nope, coffee service doesn't start until 6:00 am, a change was made last week. If you are stuck at Newark and are looking for a place ro stay, go somewhere else!
Convenient location to the airport and decent shuttle. The warm cookie is always good. The room was not in good shape. The chairs had big stains on them and things were falling apart. When I checked out and showed the front desk person the pictures of the problems of the room she did not apologize but just glanced at it and said she would tell housekeeping.
Perfect hotel stay. Everything was lovely from the pool, to our hotel room, to the staff. They even welcome you with hot cookies! The best part is the Hilton Double tree is inexpensive :)
Bed was comfertable, room was clean Wall plugs far from bed Showerhead did not function well
The hotel was comfortable and had all the amenities one could need. The staff was friendly and helpful. We were able to check-in before 11 a.m. without an additional fee, took advantage of the free shuttle to the airport several times to get to the Amtrak station and head into New York City. When our room keys stopped working at we went to the front desk for assistance, not only did the clerk apologize for the inconvenience, but she advised that if it should happen again, we didn't need to return to the front desk. Instead, we could call from a house phone near the elevator on our floor and they would send someone up to assist us. This hotel provided great value for the price and I would definitely stay there again. When I checked out, I inquired about paying for parking. I was told that I would need to pay at the gate when I left since there were no charges on my room bill. However, I was not advised until I pulled up to the gate that they only accept cash there. Luckily, I had enough cash on hand to pay for my 2 nights of parking, but it would've been nice to have the opportunity to pay by credit card or at least forewarning that only cash is accepted at the gate.
Shuttle service to and from airport prompt No breakfast provide unlike most in area
I like that this is a pretty consistent hotel. I've stayed in Doubletrees all over the country and the staff is always friendly, the beds are typically very comfortable and the rooms etc. are always clean. I don't think that customers staying in the hotel should have to pay for parking. It is outrageous to have to make that extra payment when you're already paying a pretty good amount to stay there. Also, it wouldn't hurt to have affordable food in the restaurant. Since you don't have a free breakfast, at least make it affordable.