Minus: "Reckless and inconsiderate airline. The only carrier refusing to modify travel due to Covid-19 pandemic"
Minus: "The plane waited 40 minutes for delayed connecting flights to arrive. It's great for some passengers because they don't miss the transatlantic flight, but it causes others to miss their connections on the other end. It added to very stressful deplaning."
Plus: "The AC was working well during the flight. Food was so much better than United and crew was very nice and helpful."
Minus: "The seats in economy class are horrible, I had to get up every hour for a short stretch. The entertainment system remote control was very sticky, quite disgusting. Good think I carried some disinfecting wipes."
Plus: "Crew was great. Comfortable seats. Grateful they held the plane when we had a late arrival in Zurich"
Minus: "Swiss generally should be more helpful/accommodating with transfers - especially at mammoth airports like Zurich. We had 10 minutes to transfer - and my mother requested wheelchair support, which never came. Just a disaster in that regard."
Plus: "The expedited transfer from late flight out of Rome was an amazingly efficint process, much appreciated. Was very stressed when I thought I could not make the transfer, but Swissair really had it covered. My compliments"
Plus: "Food was great, creww was very nice"
Minus: "Following our request, such has being seated next to each other and not only having one person being upgraded when we're two."
Minus: "The food was really bad. I prebooked an AISLE seat and of course I was given the WINDOW!"
Plus: "Tasty lunch with good service in business class. Modern comfortable plane."
Minus: "Flight delayed by a few minutes."
Minus: "the seat did not reclined, it was broke. travel with my wife on different seat my wife had a broken knee and they assigned a seat smack in the middle of the isle and she told me she almost past out because she could not move I had a passenger in the back that was kicking my seat every few minutes and I woke up every time I went to sleep"
Plus: "Seat was ok, crew was friendly"
Minus: "Movie options were limited"
Plus: "Staff, food, on board entertainment all very impressive. Great flight."
Minus: "Because we missed our connection on our incoming flight, due to a delay leaving Newark by Swiss, Swiss cancelled our returning flights. So when we got to the airport on our return day, we were not booked on any flights. We were required to stay overnight and take a United flight home. Will avoid Swiss in the future."
Minus: "Entertainment system was not working"
Plus: "The airplane was cool and the time for arriving was correct as well as easy to check in. The pilot was good and they told us who won on the World Cup tournament I liked that. There was a younger crew memeber she was reaaally nice."
Minus: "I asked when i got my ticket for a window seat and he said he gave me one but he did not in the two flights I got. I requested the crew for a window seat if possible since I had been feelin nauseated, it did not help that the guy sitting next to me had a really bad breat and smelled bad. They offered me a sit in the middle of the plane, that did not work well because I was feeling sick, being in between a big guy and a bigger lady was not going to help at all. There was an older crew member and she seemed to be kinda discussed with the trash even though she was using gloves. Food was ok but not the best. To top it off I told them that the headphones connection wasn’t working and they only brought me a pair of new headphones. I tried mine and they didn’t worked, so the whole 8 hrs of flight I was watching movies with sound only from on side. They didn’t even bother, I guess cuz I am economy? Not sure I did see some free chairs in the lanes between economy and first class but they didn’t even suggested that so I decided to suck it up and sit on my assigned chair. The bathrooms where dirty and smelled reaaally bad from the beginning that really was disgusting to be honest. I can let go many things but not that. I had to help the passenger sitting next to me cuz he didn’t know how to do anything and didn’t speak English, he was an older man, with signs I was able to show him how an airplane works. I never complain about flights but this one was tooo many little things. Oh and what about an international flight where I have to pay for a second bag! Really? I did it on my way to Europe and I thought I payed both and then I had to do it again. Whatever money I thought I could save was a lie because I ended up paying a lot more adding the bags and additional transportation for home based on the airports. I am not satisfied at all with the flight experience"
Plus: "Everything was very good. From the staff, to the food and comfort. Excellent!"
Plus: "Swiss is famous for the punctuality, I actually love the airport too in Zurich, is super clean and modern, very efficient. Food on board was great in Economy as well!"
Minus: "the seats are not spacious enough. I barely had the seats in front on my basically on my laps.. a little bit too claustrophobic!"
Plus: "Cabin crew were friendly, efficient, courteous Refreshments generous and excellent. Good movies."
Minus: "Rather than boarding economy passengers by row number, there is a free-for-all at the gate, and tedious blockage in the aisles as passengers wait for others to place carry-on luggage. More leg-room than United, but still a bit crowded for tall people. VERY BAD DESIGN of arm-rests, which do not go up all the way into the seat but instead jut out at an angle."
Plus: "Great flight. Lots of good food."
Plus: "The service and food are very good."
Minus: "Tight space for business class."
Plus: "Good film selection -which unfortunately I couldn’t watch. To be fair I got a 50 CHF discount for my next flight with Swiss."
Minus: "Entertainment system wasn’t working in my row. Food was not great, not the standard I’m used to from Swiss. Took them forever to turn on air handling after boarding, plenty of time for All the people with colds and coughing fits to infect everybody else."
Plus: "Food is excellent... nice variety plus dessert. Everything was hot & delicious & used metal utensils which was much nicer than plastic."
Plus: "Nice staff and inflight service. seats were great"
Plus: "good service, patient with passengers"
Minus: "For 9 hr flight the space between the seats in economy class was way too small. Im 1.75cm (medium) and I felt squeesed and very unconfitable not like in Lufthansa airplane flying from Newark to Dussldorf. (Flight only 6:15min) In addition, when front passenger moved his seat back on me I had a lot of difficulties with getting in and out of my seaat."
Plus: "Seats were comfortable, air crew was friendly, helpful and patient. The food was actually really quite good. Entertainment kept my little ones occupied and seated."
Minus: "There were quite a lot of in-flight announcements by the flight crew - which disrupted the in-flight entertainment and irritated the little ones. The garbage dispenser in the bathroom seemed a bit small for the task."
Plus: "Outstanding service. Friendly flight attendants."
Minus: "Was sent through two redeem security screenings. In Zürich. I doubt this was the airline's fault but it had been a very early morning and it was challenging to remain patient."
Plus: "Legroom is too little"
Plus: "Food a, entertainment and crew were really good!"
Minus: "Boarding was chaose and seats were tight."
Plus: "I was concerned the connections would be too tight but it worked out great!"
Plus: "The flight attendants are great and their aircraft are very clean and comfortable. I especially appreciated the request for passengers to raise their seat backs during meal times."
Plus: "Service was very good."
Minus: "Three and a half hours delay due to technical difficulties. Food was only a small cheese sandwich and a bottle of water. Could have given us a little more food. Seat on flight did not recline. Extreme turbulence for half an hour, very scary, thought we would never make it! All in all, a bad experience."
Plus: "Attention to details from flight attendants"
Minus: "The food was not to my liking except for the crackers, ice cream and water!!"
Minus: "Expired cheese. Loudest plane I have ever been on."
Plus: "Even though the flight felt like forever, the cabin crew did such a wonderful job at making us all feel comfortable. The food selection was great and the fact that the staff was approachable was also a great plus. Will definitely fly again using Swiss air. Thank you"
Minus: "On the flight to Zurich the passenger behind me gave me a difficult time about reclining my seat back but keep in mind he had his reclined. Coming back to Newark the gentleman behind my boyfriend made a comment how he didn't have room due to his seat being reclined. The passenger next to us was arguing with the passenger in front of her because she didn't want that person to recline their seat back. I have never experienced such rude people on a flight and I realize this is beyond your control. It made for a very uncomfortable and stressful flight. Maybe signs can be posted or a message when booking your flight that ALL passengers have a right to recline seats and if space is an issue for your comfort then upgrade to business class for more room."
Plus: "I cannot check in online for us flights so I need to get my seat at the check in. I am flying with swiss every month between Zürich and New York but a lot of Ines I get a shitty seat even if I am silver status As a frequent flyer I expect a priority handling which is not the case . No upgrade poaaibility due to wrong booking class (even if flights are very expensive) if this continues to go that way I will change airline alliance This is more a miles and more issue but it is really annoying me in a way that I really consider changin"
Plus: "Everything except the earphones was great"
Minus: "The earphones are bad and connector is 2 pins, so couldn't use mine."
Minus: "Unorganized and hectic at the gate; personnel were rude and unhelpful. I was asked numerous times to Leave and let them do their work" when I asked why I was on standby and what that meant."
Plus: "General good service, food was good"
Minus: "Airplane wasn't clean, we had hair on the headrest cover and asked one of the crew members for new headrest cover but was ignored."
Plus: "This direct flight from Zurich-Newark is pretty comfortable, especially if you get the two seats at the either sides of the plane (it's a 2x4x2 config in Coach). The food is really good, they are generous with drinks and the crew is really friendly and smiling! Would take this flight again without any reservations in future!"
Plus: "I was supposed to visit my father who was just put in a nursing home for a few days and the day of my flight I received an email from Swiss that they had rebooked me for the next day! So frustrating! The trip would have gotten so short that it wasn't worth it so I had to reschedule it 6 weeks out. It got my dad really upset! Thank god his health is stable at the moment."
Plus: "Personal och Kapten var lugna och trevliga"
Minus: "Allt annat. Fick vänta 2 timmar ombord flyg utan AC (35 grader varmt?) innan besked kom att planet ej var flygdugligt. Sen fick vi vänta ytterligare 1 timme ombord i värmen helt ohyggligt när folk börjar oroa sig för konsekvenserna etc det var ju uppenbart ingen skulle komma ut amma kväll (efter midnatt). När väl ute fanns bara 1 service desk till hela planet, jag kunde åka hem och sova och skita i vouchers men de som behövde hotell lär ha väntat halva natten. Det enda som var ok var att de svarade snabbt på telefon följande morgon - men meddelade inte som man sagt den nya bokningen via sms eller mail!"
Minus: "The boarding process at Zurich airport was a mess. There was no communication at the gate to tell passengers what to do or where to stand"
Minus: "Flight was delayed 4 hours. Asked 3 different personnel at Zurich airport at no one could help with wifi or how it could be accessed since both wifi scanning machine in Gate E area weren't working. It just seemed that they were incompetent or weren't willing to help. Crew on flight were very nice. Vegetarian food options better than chicken / meat options."
Plus: "Cabin crew was very nice and organized."
Minus: "Flight delayed , and while waiting for long time I was not sure which gate to wait infront."
Plus: "Great service on the board service, plenty of drinks during flight, decent food on economy class, spotless clean plane."
Minus: "Seat wasn't comfortable"
Plus: "The crew is nice"
Minus: "Boarding was horrible."
Plus: "Very nice, pleasant crew."
Minus: "Extended turbulence was very uncomfortable. One toilet out of service. Otherwise good flight."
Plus: "The plane was nice, entertainment options were great, pilot was super kind."
Plus: "I loved being upgraded to first class and the crew was so attentive."
Minus: "Nothing, glad this was a better experience than the trip to Miami."
Minus: "Seats a lil tight"
Minus: "uncomfortable seats, thin seat cushions"
Minus: "When we booked this trip via Kayak, we thought that we were booking on Westjet. Westjet knew nothing about the flight when we tried to check in."
Plus: "The plane was nice and the entertainment on the flight was great! Flight crew very friendly."
Minus: "Our plane was delayed multiple times and we were not provided an explanation as to why. For as expensive as this fare was the fact that Delta was at fault for the delay and did not offer any compensation for that delay is frustrating. A few extra free snacks doesn’t cut it."
Plus: "Crew was good seat comfortable"
Minus: "Better snacks"
Minus: "It was lovely. It was my flight from nyc to dc that was terrible."
Minus: "the flight was delayed and so I missed my train home"
Plus: "Amazing service from crew"
Minus: "Friendly crew and lots of good free snacks!"
Minus: "Bigger personal space"
Minus: "Food was ok...cramped space"
Plus: "the worst thing that I've traveled in my life I do not travel again by delta 3 hours without food and without taking or water we were not given that service is the worst its employees are a disaster"
Minus: "the worst thing that I've traveled in my life I do not travel again by delta 3 hours without food and without taking or water we were not given that service is the worst its employees are a disaster"
Plus: "Food was good and plentiful. I definitely left the flight feeling full."
Minus: "I missed check in (not flight) by 5 minutes. Delta did nothing. I called Aeromexico. After 30 minutes on hold they told me there was nothing they could do. Called Kayak, you guys said you couldn’t do anything. Finally I got some 3rd party phone number I was given by Kayak. I called the number and it was not in service. In all my years using this app this was the biggest disappointment ever!!!!"
Minus: "Sent flyg, sen fastnade vi även på avstigningsbanan för mer än 30 minuter. Besättningen försökte inte ens erbjuda något att kompensera med och jag fick fråga efter snacks och hörlurar (som ska vara kostnadsfritt). Besviken på hur de kunde gottgöra sina kunder när flyget blir 2h sen."
Plus: "The people were all really nice and helpful and fun. Food was great. Watched a fun movie."
Minus: "Boarding was a bit unpleasant when we had to stand in a crowd before the shuttle came."
Plus: "Food and entertainment was good"
Minus: "The bathroom I used was disgusting."
Plus: "Hot towel was a plus"
Minus: "The seats weren't that comfortable"
Plus: "The flight attendant, Winsom, was fantastic."
Minus: "Did not like being assigned a seat next to the bathroom and having an aisle full of people waiting to get in."
Minus: "No wifi, no leg room"
Minus: "It takes time and worries to find the air train and Aeroflot registration."
Plus: "Great and friendly crew"
Minus: "baggage rules, check in with baggage, change fee for flight when it was not customers issue that caused the 5 min delay! Unable to reach reservation desk on line or via phone (neither was the gate agent)"
Plus: "The staff. They were very helpful and polite!"
Minus: "We didn’t leave on time"
Minus: "There was a change in our flight. According to Delta you didn't confirm every leg of our flight and the plane was over booked."
Minus: "Basic economy has way too many restrictions"
Plus: "Loved the customer service & movie options"
Minus: "The flight only had snacks for free; wish sandwiches would be given for lunch"
Plus: "Good flight crew"
Minus: "Flight was delayed with no explanation."
Plus: "Nice people. Very helpful."
Minus: "LOST MY BAG IN BOSTON BEFORE EVEN TAKING OFF!!!! Did not make it, and then won't deliver it when it makes it to Kathmandu! This is most distressing."
Plus: "The airline did not disappoint and the customer service were very professional"
Minus: "Make sure the new signs are posted in all airports for boarding. That will help control people at the entrance"
Plus: "Great gate agent at JFK on the layover."
Minus: "No assigned seats on second flight til we got to JFK."
Plus: "Entertainment, food having only two seats on our side of aisle."
Minus: "Leg room"
Plus: "We did eventually get there"
Minus: "What should have been a 90 minute flight took over 4 hours! Between mechanical failure, overbooking and waiting for gates and sky bridges we missed our connection. Then when they rebooked our connection on a British Airways flight, BA couldn't pull up the tickets and we wasted yet another hour while Virgin Atlantic and Delta both passed the buck as to who was responsible for correcting it so we could get on our rebooked flight, which we BARELY did with only 2 minutes to spare!"
Plus: "The organization and speediness shown during boarding the aircraft and the perfect timing on departure"
Minus: "The tv screen corresponding to my seat 9A was not working so could not see any movies nor information during the whole flight SDQ to JFK. The condition was reported twice to the flight attendance but was not able to correct it even after resetting the TV settings twice"
Plus: "Service, seats, food and pilot were all good."
Minus: "There ought to be a better way to go from an international flight to a connecting domestic flight. Security and Customs should be combined to expedite the process for passengers and crew members. I'm not suggesting not going through security, buy why couldn't we do it at the same place as customs? Too often Delta flights are delayed and I don't understand why Delta wouldn't do everything it could to expedite every part of the process for its crew and passengers. I went through TSA pre-check with Delta crew members. My connecting flight was delayed. We were waiting on the pilot..."
Minus: "I wouldn't rate this flight on a five-star grid--I give it 0.0 stars. Delta's economy seats are so tiny that even a small person like myself finds it agonizing to ride in them for a moderate-length flight. We need aggressive regulation of our airlines to prevent the unconscionable and humiliating way they treat economy passengers. It's not safe, healthy or humane to ask human beings to sit for hours in tiny spaces with very little air (on top of everything else, the plane was mercilessly hot the whole time). Next time I will choose a European carrier--even the discount Euro carriers are better than any US airline."
Plus: "They had good entertainment for free. There were movies, tv shows, and games."
Minus: "The plane was delayed for 5 hours and the ride was longer than expected."
Plus: "We upgraded our seats to Delta Comfort, at a cost of round $90 per flight. It was well worth it!"
Plus: "Comfortable, courtesy, good service."
Minus: "Please, there is never a vegetarian option. Many people do not want to eat meat. Very easy to offer a sandwich with vegetables or a little bowl of rice and beans..."
Plus: "Quick, clean"
Minus: "I was in the back seat"
Minus: "Price of food"
Plus: "The prior flight arrived late and then due to what appeared to be some mechanical issue, the plane was towed into the gate at about the time we were due to board. I mention this only because this was the only glitch during the rest of the flight. Loved the wide variety of entertainment available inflight, the AC outlets on EVERY row, and though I didn't need it this time, the availability of Wi-Fi Internet is appreciated. And though we left 40 minutes late, we made up part of the time and arrived only 20 min later than scheduled. Bravo Delta! I'll have to check out your version of Mileage Plus."
Minus: "I couldn't understand the gate agent's announcements due to language issue but most of all competing announcements from the gate behind me. One of the flight attendents was more bossy I felt than necessary. She told me not to put my backpack in the overhead bin, even though there was enough space and the back 3rd of the aircraft was half empty (I was in the last loading zone so there weren't many more people after me)."
Minus: "I reserved and paid for Delta comfort and ended up flying AeroMexico and Virgin Atlantic who could care less so I didn't sit comfortably, no wifi and for Virgin Atlantic I had to pay extra to get more legroom! NOT a satisfying experience."
Plus: "Good attention to detail."
Minus: "Seat controls panels need updating. Are also dirty."
Plus: "Good food and service."
Minus: "I am not tall but still had no legroom. Plane configured with too many rows."
Plus: "Smooth flight. Comfortable chairs for economy. Nothing to complain about."
Plus: "The eggplant/beef dish was the best food I have ever had on an airplane. Staff were pleasant and efficient. Wide range of movies, etc, available"
Plus: "The food was excellent fresh and plentiful. The bathrooms were very clean"
Plus: "everything was perfect"
Minus: "Customer service"
Plus: "I like your entertainment system, but the cushions on the headset were not the best."
Minus: "The boarding was not organized. I was in Group C. We were chained behind a rope. Boarding started and when the agent nearest to us didn't get a passenger quickly he started to take Group D! I did not appreciate that. This continued throughout boarding. Also, as to be expected!, as newer people joined the the lines they went to the line moving - not their Group line. So we stood behind the rope on C while everyone else was boarding. I finally jumped to the moving line. I was tired of waiting. The kosher meals were warm, but not hot. There is no reason for this. I have been flying International for over 20 years and I know what is possible. The seats - for a 10 hour flight - were uncomfortable. Either I need more padding on my rear end or you need better seats."
Plus: "Boarding process was smooth"
Minus: "Crew was unfriendly"
Minus: "Nothing I can think of"
Plus: "Staff and food. Also great selection of movies"
Minus: "No complaints"
Plus: "It was nice"
Minus: "Food was not that nice"
Minus: "I was first seated next to the two largest people on the plane, a couple. There was hardly room for me in the seat. I had the aisle seat. I asked the flight attendant if I could be reseated and she said the plane was full and there were no open seats. She eventually found me a middle seat in the back of the plane, which was so cramped I could harpy move. For a 10 hours flight, not good. I have gold status on Star Alliance, which got me an upgrade from Bishkek to Istanbul, but didn't help on this flight."
Plus: "The bag with the slippers toothbrush etc"
Minus: "The food"
Minus: "Stop over in Istanbul, flight to US. Had to go again through security with not enough staff, stood around 40min in a messy line with no air-conditioning or water to go thorough security again. There were elderly people having to do the same. Later, after landing, there was no parking for the airplane, so after 10 hours flight we we're held for 25 minutes inside the airplane. New regulations will make me reconsider using Turkish airline for US bound flights, although it's a great company, unless they find a more comfortable and organized way to do the security check."
Plus: "Service, food and programming"
Minus: "שום דבר"
Minus: "Absolute chaotic experience. Seized all electronic equipment which I anticipated ahead of time and left my iPad home - but they took my camera - which is NOT on the list or a digital device. They had ONE person handling what had to be well over a thousand iPads and laptops. Flight left hours late. NO legroom, Food was horrible and inedible. The entertainment system draped out and locked up 4 hours into a ten hour flight. The WORST flight experience I have had in a very long tie and I have flown all over the world. Will NEVER fly Turkish Air again. STAY AWAY from this airline."
Minus: "No individual air vents to control temperature"
Plus: "Attentiveness of staff."
Minus: "The check-in was quite hectic."
Plus: "Great crew"
Minus: "No kosher as ordered"
Plus: "the crew was wonderful!"
Minus: "the landing was bad"
Plus: "The food tasted great. The crew are very friendly."
Minus: "The seats are kind of small"
Minus: "Service is very bad"
Plus: "Checking in personal Irem such a rude person who lies to clients. She lied me about checking bag and choosing sit also. I asked her to talk to her supervisor and she show me the girl sitting next to her was doing checking in also name is Bahar. I am 6'1" and 190 lbs and asked for exit row and they both told me all of them gone already. The thing is funny when I asked checking in was just began. After boarding I realized some exit sits are available. As a Turkish man who worked JFK for.Turkish airlines, I think this was awful experience. Turkish airlines and passengers deserve better service and honest employees"
Plus: "Everything worked well. Service, food, entertainment, et all."
Minus: "nothing was amiss."
Plus: "Crew demeanor Cleanliness of the cabin Boarding process"
Minus: "Istanbul Airport facilities Food choices Alcohol selection Changing tkt and customer service"
Plus: "My JFK to IST flight on Oct 21st, the plane was nice and new. The seats were comfortable and the entertainment was up to date. The food on this particular flight was good."
Minus: "According to the Turkish Airlines site they offer free accommodations to passengers who have over 10 hr layover in Istanbul if you are an economy passenger. I was under this impression that I would fall under this category because when I initially booked the ticket (JFK - IST - LIS and return LIS - IST - JFK) my layover back to JFK was 18 hours. Two weeks prior to leaving for my trip I received a notification saying that the layover will be extended to 34 hours. Seeing that my layover was extended, I thought that Turkish Airline would offer me accommodation for both nights. When I arrived to IST (10:30pm local time) I went to the Turkish Airline transfer desk in which they said they would not allow me to have the 2 nights accommodation. After about an hour and half of discussion they could only offer me one night accommodation and changed my flight to an earlier flight. The attendant who was serving me told me to wait by the kiosk until my name was called. At the 30 minute mark I tried to ask another kiosk attendant to see what the status was and he replied back in a very rude manner saying he has no idea what I'm referring to and that essentially was not his problem. After another hour and half of waiting and seeing other frustrated passengers going to the transfer desk and not being helped, I went on the queue to see what the status of my ticket was. They finally gave me my ticket and at this point it was close to 1am. Thankfully I did research before hand and under the assumption that I was going to spend a day in Istanbul, spent $20 and got a Turkish visa prior to my travel, which according the the turkish consulate website that you can no longer get a visa while in the airport. I finally reached the airport hotel at 2:30am but the airport shuttle was to arrive in 4 hours to shuttle all the passengers back. So not only did I deal with a rude staff, but I paid $20 to be in Turkey for about 4 hours in an airport hotel."
Minus: "Check in late, rude staff, bad food"
Plus: "Good price and great food"
Minus: "Best Price. Plus no-nonsense pricing from Kayak. Food is great."
Plus: "Boarding was smooth enough and the flight seemed fast considering."
Minus: "My seat tv and headphones did not work, and I had to ask several times for assistance. They ran out of the food I could eat, and there was a child kicking the seat behind me 70% of the 11 hour flight. My seat was broken and would not stay reclined. The flight attendants were not attentive. I pressed the button a few times (to get assistance with the broken items, and no one came. The 11hour flight was more like being in a shopping mall for 11 hours, people getting up and walking everywhere, talking in the aisles-I understand the children crying-but kicking other peopmes seats is unacceptable and the flight staff should address that if their training allows."
Minus: "My luggage did not make it to my destination with me. I waited an hour by the luggage carousel until I saw someone that informed me that one of my suitcases did not make it onto the flight. I had to wait until the next day for it to be delivered. While I am glad it was delivered to my residence, I am frustrated for the inconvenience."
Plus: "Good in general"
Minus: "Delayed flights"
Minus: "We got double charged for bags."
Plus: "Crew is excellent, polite and personal!"
Minus: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Plus: "Information sharing by pilots and crew. Economy class leg room is good."
Minus: "All good up to the level"
Plus: "The crew was professional & friendly"
Minus: "Food was terrible honestly, entertainment system didn't work on 1st flight."
Plus: "Klm's consistantly high standards in everything they do."
Minus: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Plus: "KLM are our airline of choice. A great full-service carrier with impecable standards."
Minus: "Incheckningen var långsam och kaosartat och markpersonalen var inte kul vid ombordstigning men det är ju inte KMLs fel"
Plus: "Excellent crew, good food & movie selection."
Plus: "Crew was great, very responsive and hospitable!"
Minus: "more lunch choices, especially choices without dairy products."
Plus: "Crew was nice and pleasant"
Minus: "Flight very late"
Plus: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Minus: "The boarding crew was rude and unpleasant, the plane was boiling hot."
Plus: "Food and service"
Minus: "Working wifi would be good. Better A/C. More comfortable seats"
Plus: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Minus: "Food quality was not so good."
Plus: "Nice staff and no delay"
Minus: "Instead of crisps maybe a bit of cheese or crackers"
Plus: "The friendliness of the crew"
Plus: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
Plus: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Minus: "the headrest is hard. Apart from that- all was fine"
Minus: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
Plus: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Plus: "Nothing special, neither good nor bad."
Minus: "Despite not being cheap food/water only available for purchase."
Minus: "We had 4 hour delay causing a stop over at 3am. So yeah"
Plus: "It was all fine"
Minus: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Plus: "Just the cabin crew being nice"
Minus: "Punctuality KLM is always late"
Plus: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Minus: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Plus: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Minus: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."
Plus: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
Minus: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
Plus: "Everything is alright"
Plus: "Gaps between seats are very narrow."
Minus: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Plus: "The crew was really friendly."
Minus: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Plus: "MCR airport Mert & Greet parking was smooth and efficient."
Minus: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"
Plus: "Time and Good clean place.. in This case airpöane.."
Minus: "It was not entreteiment st all"
Plus: "Restrooms clean, decent food and drink, nice cabin crew."
Minus: "No complaints"
Plus: "Everything was clean and well organized."
Minus: "The flight was delayed 1 1/2 hours."
Plus: "Great food"
Minus: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Plus: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Plus: "Professional crew. Good boarding."
Minus: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."
Minus: "Boarding was confusing and disorganized"
Plus: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"
Plus: "Good Experience"
Minus: "Nothing much"
Plus: "The food service was good and the flight attendants were friendly."
Minus: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."
Minus: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
Plus: "Helpful and smiling cabin crew."
Plus: "The food was excelent"
Minus: "I have to pay to pay a little more confort"
Plus: "The food and the punctuality"
Minus: "The technology in interteiment is not touch screen"
Plus: "Inget speciellt positivt att anmärka"
Minus: "Att trots att dom visste exakt vems bagage som saknades så kunde ingen informera om detta förrän bagagebandet stängdes 30 minuter efter ankomst. Att KLM hade skickat ett mail till mig med informationen var ju en uppsida, men på ryska och 16 minuter efter ankomst."
Plus: "quick and relaxed"
Plus: "Bra anslutning"
Minus: "Försrnad start från Arlanda gjorde att man knappt han med nästa flyg. Det som inte funkar då är att bagaget kom inte med andra flyg. Sitter man här i Prague utan ombyte och vinterjacka som checkades in med väskan eftersom man blev ombed at på grund av fullsatt plan checka in sitt handbagage vid gaten innan man skulle kliva ombord. Ingen direkt ursäkt och inte det minsta fundering om att erbjudas möjlighet att anskaffa någon vinter jacka. Inte bra."
Minus: "Everything was excellent! I will be flying with them again!"
Plus: "Trevlig och proffsig besättning"
Minus: "En timmes försening."
Plus: "Inte mycket"
Minus: "Hårda stolar, riktigt dålig mat, torra bröd, dålig ombordstigning"
Plus: "The crew"
Minus: "The seat space and food"
Minus: "Dem måste ändra tiden"
Minus: "Flyg stå still gör an och half timma I Frankfurt"
Plus: "Comfortable with good food, drink, entertainment and service. Flight left on time."
Minus: "Flight was delayed getting out and when we landed we were stuck on the tarmac for an hour so our connecting flight was missed. The person at the Lufthansa desk left at EWR so there was no one to talk to about vouchers for our cancelled flight. Also I never received an email update about my upgrade request contrary to the email I received saying that I would get an update. I would not fly again on Lufthansa."
Plus: "Great aircraft"
Minus: "Waiting for arrival gate"
Plus: "Comfortable plane, food good, flight attendants professional. No complaints"
Plus: "Everything! By far the best flight that I have ever been on!"
Minus: "All was fine. No complaints!"
Plus: "The plane was cleaner that most other ones and the seating configuration made it easy to get comfortable during the flight."
Minus: "The flight was delayed with no explanation or announcement as to why. The flight attendants only passed the beverage cart or served water when serving the meals during the 9-hour flight. At no other time did they check to see if the passengers wanted a beverage."
Plus: "The crew was competent and friendly. Once we missed our connection, the "help desk" was accommodating, though we had to stand in line for a long, long time before they could help us."
Minus: "We were delayed leaving Munich and the pilot simply said he had no explanation. The delay, combined with massive dysfunction at the Newark airport, caused us to miss our connection to RDU. We ended up in an airport hotel where we caught four hours' sleep before returning to the airport. Newark airport is the worst I've ever experienced. Getting our passports stamped took more than an hour. There were five officials there to clear five or six hundred U.S. passport holders. Then, the TSA people were rude, inefficient, and achingly slow. Overall, it was a horrible experience."
Plus: "The Asian man speaking English (had a badge with the Korean flag as well as the one representing Hong Hong - HE is First Class!!!"
Minus: "The passengers from China behaving like animals"
Plus: "On time good entertainment"
Minus: "The seats were horrible"
Plus: "One of the crew members, a male, was very nice."
Minus: "•We boarded and consequently landed late, which caused my cousin to miss his connecting flight, coupled with the long customs process upon landing. There was no accommodation given to my cousin so I have to take him back home with me and then drive 2 hours tomorrow morning to bring him back for his new flight. •The charger ports for our seats were not working, which means we were 8 hours + without a phone. •One female flight attendant had a bad attitude and dropped pretzels in my lap after I turned to quickly ask my cousin a question regarding what drink he wanted. •The plane landing was one of the most reckless I’d ever witnessed."
Minus: "2 hours delay on a 1 hour flight."
Plus: "I liked having the option to upgrade to a Premium Economy seat for this long flight. It made a big difference in my comfort during the flight."
Plus: "everything - especially the way they treat their customers."
Plus: "Same as above."
Minus: "Same as above."
Plus: "Clean and efficient. Great service."
Minus: "Crowded seating. Need better headphones."
Plus: "No complaints - quick flight."
Plus: "It was ok"
Minus: "Two flights were both late Had to run to gate Luggage delayed"
Plus: "Convenient connections, fantastic airport, new aircraft with many large toilets in lower deck, super professional crew, really make a big difference when travelling 9 hours with 3 young kids."
Plus: "Efficient and pleasant service."
Plus: "Top notch in-flight entertainment. Chicken meal was not bad. Friendly crew"
Minus: "These flights in and out of Newark have the tightest leg room I've been on. I feel bad for tall passengers. The boarding gate from Düsseldorf was way too crowded."
Plus: "crew, food, seat location, service."
Minus: "Entertainment selections were limited."
Plus: "great service and flight"
Minus: "We departed late from Stockholm and then had to do a fly around when we approached Frankfurt because there was debris on the runway. We nearly missed our connection because of the delays."
Plus: "Comfortable, timely and pleasant overall."
Plus: "The most professional and helpful crew"
Plus: "Smooth flight. Competent crew. Excellent service."
Plus: "Everything was good."
Minus: "everthing was good!"
Minus: "My entertainment screen was barely functional. Also, I was in a window seat and the space under the seat in front of me had a white metal box taking up part of my legroom. Not anything I would have seen on a seating diagram."
Plus: "Love crew & very clean"
Minus: "Need better food options for vegans"
Plus: "Left on time"
Minus: "Full plane"
Plus: "Exceptional staff, service."
Minus: "The whole trip was a nightmare. I go out of my way to NOT fly United, In this case Lufthansa somehow just sold the ticket and United was flying it and as usual it was horrendous. We had to be re-routed via 3 separate flights jus to make our international connection thanks to our initial flight being moved up 2 hours EARLY. They closed the door in our faces. That added 8 hours of travel time to our trip which I had booked to minimize travel time as I was traveling with pets. United is the WORST."
Plus: "Crew was nice"
Minus: "Flight was delayed which caused us to miss our next flight. This was a huge inconvenience. When we were in line to get our hotel they did not help the people who were first in line. We were in the middle of the line, but got everything organized for us LAST."
Plus: "Entertainment options were good and varied."
Minus: "We were significantly delayed on take-off, landing, and taxi to our gate, and the staff was very rude about the whole ordeal. One flight attended shouted at us over the intercom several times. I won't be flying Lufthansa again. The food was inedible and the seats were horrible."
Plus: "excellent service"
Minus: "very long wait for baggage"
Plus: "The flight from Frankfurt to Newark, NJ was good. Flight crew was courteous and movies made the time go quickly. Food and drinks were also plentiful. I have no complaints other than having to pay extra for seat assignments."
Plus: "see above"
Minus: "see above"
Plus: "excellent seats, service, food, entertainment."
Minus: "Was not poker game :("
Plus: "Clean, entertainement"
Minus: "Food was not that great."
Plus: "Bra personal , bra boarding"
Minus: "Inget Wifi på planet, Maten var lite väl enkel för BusinessClass samma säten som i monkeyclass"